true Studio - true Glasgow

Refund Policy

****The following is a brief summary of the standard cancellation policy for this apartment. For full terms and conditions, please refer to the apartment's "Booking Terms and Conditions". ***Policies are subject to real-time updates; please refer to the apartment's official website and signed contract for the latest version. Cancellation Policy for Academic Year 2026/27 1. Cooling-off Period Rules Bookings confirmed on or before 31 July 2026 entitle you to a 5-day cooling-off period. Upon expiry of this period, the tenancy agreement becomes legally binding. Bookings confirmed on or after 1 August 2026 do not include a cooling-off period. If you have already moved into the apartment during the cooling-off period, the tenancy agreement shall take effect from the date of check-in, and the cooling-off period will terminate immediately. 2. Cancellation During the Cooling-off Period If you submit a written cancellation request to the apartment management during the cooling-off period, the agreement shall be terminated upon their receipt of such notice, and all rent paid will be fully refunded to your original payment account. 3. Cancellation After Expiry of the Cooling-off Period After the cooling-off period ends, if you still wish to cancel the tenancy agreement, you remain liable for the full rental amount and all contractual obligations for the entire lease term, unless you can provide documented evidence supporting one of the following circumstances: 3.1 If you fail to obtain an official offer of admission from your selected university in the relevant city, and notify the apartment management in writing before 22 August 2026, you may apply for cancellation and receive a full refund, except in the following cases: 3.1.1 Rejection due to reasons unrelated to academic requirements (including but not limited to academic or disciplinary misconduct, financial issues, voluntary withdrawal of application, or abandonment of course enrolment); 3.1.2 Failure to complete all required steps of the university admission application process as stipulated by the university; 3.1.3 Notification to the apartment management regarding this situation occurs after 22 August 2026. Please note: You must submit documentary proof of the reason for cancellation to the apartment management in writing before 22 August 2026; otherwise, cancellation under this clause will not be permitted, and you must arrange for a replacement tenant yourself; 3.1.4 If you were initially denied admission to your selected university or are unable to progress to the next academic year, and intend to appeal the decision, you must inform the apartment management immediately. They will advise whether this additional policy remains applicable during the appeal process and after the appeal outcome is issued. 3.2 If your UK student visa application is refused by UK Visas and Immigration (UKVI), and you notify the apartment management in writing before 22 August 2026, you may apply for cancellation and receive a full refund, except in the following cases: 3.2.1 Failure to complete all required steps of the UKVI visa application process; 3.2.2 Inability of your university to issue the Confirmation of Acceptance for Studies (CAS) number required for your visa application due to your failure to complete all required steps of the university admission process. 3.3 If you transfer to a university located in another city where this apartment operator does not currently offer student accommodation, and notify the apartment management in writing before 22 August 2026, you may apply for cancellation and receive a full refund. 3.3.1 If student accommodation operated by this provider is available in the city where your new university is located, the apartment management will relocate your booking to an alternative apartment of equivalent type and price. If no matching room type and price are available, your booking may be cancelled. 4. General Requirements for All Cancellation Scenarios Listed Above 4.1 You must submit supporting documentation to the apartment management in writing within 48 hours of becoming aware of the change in your circumstances. The apartment management reserves the right to request additional information to verify your cancellation request; 4.2 If you have already moved into the apartment, you are not eligible for free cancellation and must arrange for a replacement tenant yourself; 4.3 Please note: Supporting documentation for the reason for cancellation must be submitted to the apartment management on or before 22 August 2026; otherwise, your cancellation request will be rejected. 5. Submission of Cancellation Requests and Refund Rules To apply for cancellation under the above clauses (Clauses 1, 2 and 3), you must send your written request (together with supporting documents) to the apartment management’s email address. Once your booking is confirmed and the cooling-off period has expired, you become legally bound by the tenancy agreement, and are required to pay the full rental amount and comply with all terms therein. Should you have concerns regarding exam results, visa approval status, or other admission-related matters, please contact the apartment management via email. If your cancellation request is approved by the apartment management for any of the reasons listed above, your prepaid rent will be fully refunded to your original payment account. 6. Rules Regarding Arranging a Replacement Tenant Prior to Check-in Prior to moving in, if you identify a replacement tenant who meets all contractual requirements and is willing to assume full responsibility for rent payments and compliance with all terms of the agreement, the apartment management may, at its discretion, approve your cancellation request. If the apartment management approves your subletting arrangement, you must pay a GBP 250 administration fee and a GBP 100 cleaning fee to the apartment management on the day of subletting. These fees are intended to cover operational, marketing and recruitment costs incurred by the apartment management. 7. Rules Regarding Subletting Applications After Check-in If you apply to arrange a replacement tenant after moving in, this shall be treated as a formal assignment of tenancy rights and will incur additional charges. Assignment requests must be submitted in writing to the apartment management’s email address, and approval will be at the sole discretion of the apartment management. 8. Supplementary Liability Statement for Clauses 6 and 7 When applying for cancellation under Clauses 6 or 7, you remain solely responsible for arranging a replacement tenant who assumes full contractual liability—including all rent payments and adherence to all lease terms. You remain liable for all rent payments until ALL of the following conditions are met: 8.1 A replacement tenant meeting all contractual criteria has been identified; 8.2 A new tenancy agreement has been signed between you and the replacement tenant; 8.3 The cooling-off period for the new agreement has expired; 8.4 The replacement tenant has paid the corresponding rent.