Bacup Insurance & Superannuation Job Listings

Broking Manager - Manchester63093596247553120

Indeed

Broking Manager - Manchester

We are seeking a talented individual to join our **Broking** team at **Marsh Commercial** . This role will be based in the**Manchester** office**.** This is a hybrid role that has a requirement of working at least three days a week in the office. **The role: Broking Manager -- Marsh Commercial - Manchester** We have a fantastic opportunity to join our **Commercial Team** as a **Broking Manager** in our Manchester office. This is the perfect role for someone to build and maintain strong relationships and develop strategic partnerships with clients, colleagues and key insurance carriers. You will also act as the reference point for advice and technical expertise to the internal client servicing teams and clients regarding insurance placement. Within this role you will be responsible for the Broking on behalf of 6 offices across the North West \& Cumbria where you will manage the placement activity for a diverse portfolio of clients with bespoke and complex insurance arrangements. **We will rely on you to:** * Build and maintain strong relationships and develop strategic partnerships with key insurers whilst negotiating to achieve the best terms and deliver a first class service for clients * Act as the reference point for advice and technical expertise to the internal client servicing teams * Provide recommendations and advice on placement strategy, programme structure and market conditions including occasional presentations to clients where appropriate * Fully document all quotations received and advise the Client Servicing team of all conditions * Attend client and insurer meetings in partnership with the client service team * Build strong relationships with insurers and seek feedback on Marsh's service through ongoing dialogue * Contribute to rolling risk management strategy with clients and insurers * Maintain a detailed understanding of changing market condition and understand and comply with all compliance, professional and transparency standards to better serve clients **What you need to have:** * Proven experience of commercial insurance broking or underwriting is essential * Excellent organisational skills with the ability to manage multiple enquiries simultaneously * A good awareness of clients' business, their business issues, insurance programmes and service plans * Strong written and verbal communication skills. * Confidence to advise and negotiate. * The ability to build, manage and develop relationships. **What makes you stand out:** * Dynamic with previous client facing experience * The ability to remain calm under pressure and be able to work flexibly when required * Cert CII qualified and working towards ACII is desirable **Why join our team:** * We help you be your best through professional development opportunities, interesting work and supportive leaders. * We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. * Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. #hybrid Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Manchester, UK

Negotiable Salary

Indeed

Catering Team Member

Job Introduction Are you passionate about providing excellent service and working in a vibrant catering environment? Based at our state-of-the-art Omega Distribution Centre, as a Catering Team Member, you'll play a crucial role in delivering a positive catering experience for colleagues and visitors. Working closely with the Catering Team Leader and Manager, you'll ensure that all catering standards are met, contributing to a welcoming and efficient canteen service. In this role, you'll focus on the preparation, presentation, and serving of food, ensuring everything is done to a high standard. You'll be responsible for maintaining cleanliness and safety within the catering area, following food safety guidelines, and accurately recording temperatures and stock levels. Your attention to detail will help keep our service running smoothly and ensure compliance with all company policies. With a customer-focused mindset, you'll help to deliver excellent service daily. From stock control to supporting team operations, you'll be key in creating a positive experience for our team and visitors while working collaboratively with other functions across the site. Job Overview * **Customer Service Excellence:** Deliver outstanding customer service, ensuring a professional and welcoming environment for colleagues and visitors at all times. * **Food Preparation and Presentation:** Prepare and present food to high standards, adhering to company guidelines for quality, safety, and compliance. * **Compliance and Record-Keeping:** Ensure all company administration, food safety procedures, and record-keeping requirements are met, including temperature logs and allergen management. * **Hygiene and Cleanliness:** Maintain a clean and organised work area, adhering to COSHH standards, and assist with general kitchen duties, including pot wash and waste disposal. * **Stock Management:** Manage stock and portion control, and follow guidelines to minimise waste. * **Food Safety Standards:** Consistently record food and fridge/freezer temperatures, ensure proper storage, and label food items in accordance with food safety guidelines. * **Daily Administration:** Complete daily bookwork, including Food Safety Diary entries and compliance with Natasha's law for allergen management. * **Collaborative Working:** Work as part of a cohesive team, engaging with Catering Team Leaders, Managers, and other departments across the site to deliver consistent service. Minimum Criteria To Apply * Previous experience in a catering or hospitality environment, ideally in a fast-paced setting. * Minimum Level 2 Food Hygiene and Safety certificates. * Strong customer service skills and a customer-focused approach. * Ability to think quickly, organise, and prioritise workload effectively. * Clear and effective communication skills. * Commitment to health, safety, and food safety standards. About The Company TJ Morris Limited trading as Home Bargains is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street. Having started 45 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 600 stores we have over 5 million customers each week. With plans to increase our store portfolio to 1,000 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way! Package Salary \& Hours * £12.50 per hour (19% night shift allowance paid between 10pm - 6am). * 6.5 hours per day (30 minute unpaid break). * All shifts may include working weekends. * Available shifts; * * Day shift - 18 hours per week (3 out of 7 days). * Night shift - 24 hours per week (4 out of 7 days). Employee Benefits * Full-time colleagues receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements. * Contributable company pension scheme * Discounted bus service to and from Omega DC * 10% store discount at all our retail stores * Life Insurance for all colleagues * Long service recognition scheme * MyHB colleague benefits platform with access to: * Discounts UK wide on retail, leisure, hospitality venues * Employee Assistance Programme with 24/7 confidential counselling and advice line * Completely confidential services to you and your family * Low cost voluntary insured health cash plans and cancer cover

Great Sankey, UK

Negotiable Salary

Customer Service Representative63093917260801122

Indeed

Customer Service Representative

**Do you have office-based customer service experience?** We're on the hunt for a talented Customer Service Representative to join our growing team. You'll work Monday to Friday, **just 37.5 hours a week** , no weekends or evenings! No experience necessary as we will provide you with full training! **We offer a basic salary of** **up to £24,000 p/a**. You'll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers -- Towergate Employee Benefits. Initially you will work from our centrally located office in Darwen alongside our welcoming and supportive team. Once you're feeling confident and your training and probation period is complete, **this role will become hybrid if you wish**, where you'll have the option to work just 3 days in the office and 2 days from home every week. **So, what does the role of a Customer Service Representative here involve?** * Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail. * Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business. * Support with administration duties such as invoicing, accounts, claims, underwriting. * You will need to enjoy working in a team, we work hard, help and support each other and we're driven to achieve all our team goals and objectives. In return you will be **welcomed and supported** by Towergate Employee Benefits, part of our Ardonagh family, an organisation that **cares about you as a person** and your wellbeing. Why not check us out on LinkedIn to find out what life's really like at Ardonagh. #AIB #LI-NW1 #LI-Hybrid *Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.* *If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.* Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. **Click here to see our standard benefits page**

Darwen BB3, UK

Negotiable Salary

Case Resolution - Cash Transaction63093917244545123

Indeed

Case Resolution - Cash Transaction

**Job Summary** Ensure the accurate and efficient processing of financial instructions ensuring that SRA Accounts Rules are complied with and the required SLAs are met. This role will also require working with the organisation and your team to ensure that we are delivering an excellent service that meets the needs of the business. You will therefore need to be a good communicator, confident and self-motivated whilst displaying company values. **Core Responsibilities** * Ensure compliance with SRA accounts rules and HOFA requirements * Finance transactions are processed and completed in a timely and accurate manner * Processing payments to customers throughout their claim in line with regulatory requirements and SLA's * Ensure cheques received into the business are banked in a timely and accurate manner, ensuring daily reconciliations and banking reports are completed in accordance with agreed processes * Ensure daily allocated tasks are posted accurately and completed in accordance with agreed processes. * Processing costs and disbursement payments in line with relevant instructions * Financial procedures relating to reconciliation and payment activity. * Electronic data inputting and data reconciliation. * Archiving, scanning, photocopying. * Electronic data inputting and data reconciliation. * Maintain and update the case management system. * Data interrogation, numeracy reconciliation and ability to use Microsoft Office. * To undertake any other tasks as deemed relevant and reasonable by the business. * To undertake general office duties as and when required **Key Performance Indicators** The following KPIs will apply to you; this list is not exhaustive and may change as the business develops: * Ensure money is processed in a timely manner avoiding any breaches of SRA Accounts Rules. * Ensure daily allocated tasks are posted accurately and completed in accordance with agreed processes. * Ensure training is provided and completed in order for daily allocated tasks to be completed in accordance with agreed processes * Your performance will be reviewed on a monthly basis through one-to-one meetings with your Line Manager. **Person specification** **Essential** * Experience of working in a high volume and delivery focused finance environment. * Highly organised and able to work under pressure to strict deadlines. * Ability to prioritise and plan with excellent time management skills. * Excellent attention to detail. * Good communication skills and able to communicate at all levels. * Dynamic, proactive, self-motivated and uses own initiative. * Good Microsoft skills, including word and excel. **Desirable** * Understanding of SRA accounts rules and ideally worked within a legal environment. * Previous experience of working with Proclaim operating systems, or another similar Finance IT system. * Shows a willingness to get involved and have a hands on approach. * Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives. * Team Player and acts as a role model to your colleagues, working together to achieve business and team goals. Works well within a team but with the ability to work independently. **Equal Opportunities** Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone. We're an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website. **Final note** The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion. Please continue to follow us on LinkedIn for more opportunities. Job Types: Full-time, Permanent Pay: £22,932.00-£24,000.00 per year Benefits: * Company pension * Cycle to work scheme * Free parking * Life insurance * On-site parking * Paid volunteer time * Referral programme * Sick pay Ability to commute/relocate: * Wakefield WF2 7UA: reliably commute or plan to relocate before starting work (preferred) Work authorisation: * United Kingdom (required) Work Location: Hybrid remote in Wakefield WF2 7UA

Wakefield, UK

£22,932-24,000

Customer Service Advisor63093596294531124

Indeed

Customer Service Advisor

**Overview** An exciting opportunity has arisen for a Customer Service Advisor to join Innovation 24 a dynamic and well-focused business which provides web-based intelligent software, devices and insurance products to the motor industry and fleet managers. We are presently looking to recruit a Customer Service Advisor to provide 1st Line Support to the Innovation 24 customer base. **Role purpose and summary** * Provide first line support to Innovation 24 customer base, which includes Inn-Track Retail. * Support diary management and bookings for Account Managers and Fitters. **Key responsibilities/accountabilities** * To be competent with each of the internal / external systems, and portals used by the organisation and its customers. * Understand and maintain the knowledge, comfortably discussing these systems with customers of all levels. * To respond to customer queries received via various support platforms, resolving all queries in a timely manner. * To make outgoing customer courtesy calls to ensure customers are happy and comfortable using the organisations software, devices and insurance. * To build, develop and maintain relationships with customers. * To keep internal systems up to date with customer information. * To upsell system enhancements and new products during customer engagement. * To prepare reports for management. * To highlight concerns and or problems to Customer Service Supervisor, line manager Senior Management team members in a timely and effective manner. * To understand and analyse telematics data in order to deal with customer queries. * To have a working knowledge of technical issues that may arise with the telematics devices and identify what / who is needed to rectify such issues. * To work alongside the development team to ensure that the systems being developed meet customer requirements. * To support training of new team members. * To effectively monitor and schedule on-site visits for the Account Management team. * Where necessary, assist with the scheduling of Fitting team. * Build and maintain a relationship with Aviva claims department. Deal with day to day queries on behalf of customers, and address any pressing issues. * To support Customer Service Supervisor and Customer Service Manager. * Ensure good relations and communications with all key stakeholders. * Observing and complying with GDPR. * To achieve objectives and targets set. * Carry out reasonable tasks as requested by your line manager. **Experience/skills/ knowledge/key qualifications** * Ideally previous experience completing a similar role within a fast paced environment. * Previous inbound and outbound customer service experience. * Proficient IT skills with intermediate knowledge of Microsoft Word and Excel and the ability to learn new software. **Person specification** * Demonstrable experience of taking ownership and full accountability for customers' requirements. * Able to effectively multi-task. * Customer focused. * Excellent verbal and written communication. * Ability to communicate and forge effective relationships with internal and external stakeholders / customers. * Confident in speaking with internal and external stakeholders. * The ability to prioritise recognising importance and urgency. * Demonstrate composure to stay calm when working under pressure. * Team player. * Demonstrate behaviour in line with Company values. **Key internal and external relationships and considerations** Internal stakeholders and relationships to consider: * Account Managers, for diary management and scheduling. * Fitters, for diary management and work scheduling. External stakeholders and relationships to consider * All external customers that Innovation 24 provide a service to, to support as necessary (queries, order processing, claims, device triage, cancellations etc.) * Aviva claims team, to ensure that claims are correctly managed and chase up customer queries. * Inn-Track Retail customer management, inclusive of order processing through to support and renewals. Job Types: Full-time, Permanent Pay: £23,000.00-£25,000.00 per year Benefits: * Company pension Schedule: * Monday to Friday Location: * Stockport SK6 2QU (preferred) Work Location: In person

Stockport, UK

£23,000-25,000