Case Manager

Description

Reporting to the IRARA Programmes Manager, the role involves undertaking casework, accepting new cases, supporting the creation of a viable "reintegration plans," securing appropriate documentary evidence of expenditure; the co-ordination of the timely delivery of services; and completion of M\&E activities. The post holder will be required to update a limited number of computer-based case management tools which are used in the support of our operational activities. This role is based in Sheffield City centre, hours of work are Monday to Friday 08:00 to 17:00, with 28 days paid annual leave (includes bank holidays). Salary: 26,000-28,000 **Duties and responsibilities** Facilitate the overall reintegration process at every stage to ensure the smooth delivery of services in the country of origin. Manage the third country organisation on a daily, weekly, and monthly basis to ensure: * It is aware of and ready to deliver airport meet and greets * It is developing the appropriate number of reintegration plans * It is providing the appropriate number of proof of payments * It keeps regular contact with the TCN to avoid losing their track * It monitors and reports to the head office reintegration activities Ensure good communication with third country delivery organisation and the sending country Proactively approach third country for updates, assistance and issues as needed Instruct, advise and follow up with third country to ensure all returnees where post arrival assistance has been requested by the customer are met and the cash amount is paid within 3 days Work with third country to ensure all cash payment evidence is uploaded onto the system within the required timescale Work with third country to ensure Reintegration Plans are developed within the required timescale. Evaluate and validate the plans for further approval(s) Instruct, advise, and follow up with third country to ensure all cases are completed within the required timescale * Identify expiring cases and work with the third country to prioritise them * Identify and escalate any cases that are nearing the max threshold Guide and remind the third country to ensure 'proof of payment' documentation are uploaded and monitor they are sent to the customer within the required timescale Ensure customer satisfaction and that complaints are managed quickly and satisfactorily, escalating where necessary Deliver a weekly report every Friday with highlights of key activities and issues **Qualifications** Strong analytical skills for effective case assessment and management Excellent customer service abilities to support clients' needs Proven administrative experience to maintain accurate records and documentation Exceptional organizational skills to manage multiple cases efficiently Ability to work collaboratively in a team-oriented environment Relevant certifications in case management or related fields are a plus **Please apply with a cover letter \& CV.** **Please note that only applicants with the existing right to work in the UK will be considered for this position, as we are unable to offer sponsorship.** Job Type: Full-time Pay: £26,000.00-£28,000.00 per year Schedule: * Monday to Friday Work Location: In person Application deadline: 26/06/2025 Reference ID: SHEFF01