Belfast Call Centre & Customer Service Job Listings

Customer Success Manager (UK)63393304300931120

Workable

Customer Success Manager (UK)

Description We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long-term relationships. Your goal is to maximize customer satisfaction, retention, and growth. Job Responsibilities Customer Relationship Management: Serve as the primary contact for onboarding, training, and ongoing support for customers. Build strong relationships with customers to understand their goals and ensure their success. Onboarding & Training: Guide new customers through the onboarding process to ensure a smooth implementation of our product/service. Conduct product demonstrations and training sessions tailored to customer needs. Customer Retention & Growth: Proactively monitor customer health and engagement, identifying risks and opportunities for expansion. Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities. Support & Issue Resolution: Act as the customer's advocate within the organization to resolve issues promptly. Coordinate with technical and product teams to address customer feedback and improve user experience. Performance Metrics & Reporting: Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction. Provide regular reports and insights to management on customer trends and areas for improvement. Requirements Requirements 3+ years of experience in customer success, account management, or a related field. Experience in the SaaS, e-commerce, or finance industry is a plus. Strong interpersonal and communication skills. Excellent problem-solving and conflict-resolution abilities. Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango). Ability to analyze data to make informed decisions. A customer-first mindset with a passion for helping others succeed. Requirements 3+ years of experience in customer success, account management, or a related field. Experience in the SaaS, e-commerce, or finance industry is a plus. Strong interpersonal and communication skills. Excellent problem-solving and conflict-resolution abilities. Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango). Ability to analyze data to make informed decisions. A customer-first mindset with a passion for helping others succeed. Minimum Technical and Work Environment Requirements: Internet Connection: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps. Backup connection must be capable of supporting work during a power outage. Primary Device: Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. A minimum of 8 GB RAM. Backup Device: Must meet or exceed the performance of an Intel Core i3 processor. Must be functional during power interruptions. A functioning webcam. A noise-canceling USB headset. A quiet, dedicated home office space. Peripherals and Workspace: A smartphone for communication and verification purposes. Benefits Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Belfast, UK

Negotiable Salary

Customer Service Agent - PART TIME - Belfast International Airport63093913726849121

Indeed

Customer Service Agent - PART TIME - Belfast International Airport

Overview: **Job Title:** Customer Service Agent **Company:** Swissport **Location:** Belfast International Airport **Contract Type:** Part Time **Hours:** Minimum 30 hours per week, between Monday -- Sunday (shift work) **Salary:** £12.98/hr **About the company:** Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. **About the Role:** As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike. Responsibilities: **Key Responsibilities:** * Greet passengers and provide friendly, professional assistance throughout their journey. * Assist passengers with check-in procedures, luggage handling, and boarding processes. * Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details. * Ensure compliance with airline and airport regulations, including security and safety protocols. * Collaborate with colleagues and stakeholders to maintain efficient and smooth operations. * Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding. * Perform administrative tasks, including data entry, documentation, and reporting as required. Qualifications: **Qualifications:** * Prior experience in customer service, hospitality, or related fields is advantageous. * Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus. * Ability to work efficiently in a fast-paced environment while maintaining composure under pressure. * Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs. * Demonstrated problem-solving abilities and a proactive approach to resolving issues. * Attention to detail and accuracy in handling passenger information and documentation. **Benefits:** * Access to Employee Assistance Programme and wellness initiatives. * Comprehensive training and development programmes. * Free onsite parking whilst at work * Employee discounts on retail products. * Retirement savings plan with employer contributions. * Career advancement opportunities within the aviation industry. Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Belfast, UK

Negotiable Salary

Inbound Sales Advisor Belfast63093913664771122

Indeed

Inbound Sales Advisor Belfast

Job Title: Inbound Sales Advisor Belfast Job Description **Customer Service Sales Advisor -- Maysfield - On-Site, Belfast** **If you're a friendly communicator who loves connecting with people and asking questions, you might be just the person we're looking for to join our Team here at Concentrix, where we'll provide you all the training you need to help customers enhance their digital lives.** **£25,480, per annum** **plus uncapped bonus and incentives** **Benefits of being a Customer Service Sales Advisor** * ### **An hourly rate of £12.25** **(£25,480 per year)** + benefits to match your expertise * Exclusive discounts on broadband, mobile, TV channels, and more, including family \& friends deals * Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel * Wellbeing support through free access to services that enhance your mental and physical health * Comprehensive dental plan and priority access to a private GP \*\*\*\*\* Concentrix was named as a Top Company For Career Growth\*\*\*\*\*\* **Responsibilities of the Customer Service Sales Advisor** * Receiving inbound calls with our customers and establishing their needs and building rapport * Achieving and exceeding sales, productivity and customer satisfaction targets * Maintaining and proactively improving sales skills, product knowledge, competitor knowledge and offer management * Developing relationships with customers and encouraging referrals * Ensuring accurate information, quotes and pricing information to customers * Upselling and cross-selling products and services in order to maximise opportunity to retain * Following all appropriate FSA regulations **To be a Customer Sales Advisor you'll need:** * Have excellent interpersonal and communication skills * Computer literate * Have the ability to speedily navigate multiple systems effectively * Are proficient in English (oral and written) * Are flexible to work shifts between, 7:45 am -- 9 pm from Monday to Friday and 7:45 am -- 8 pm on Saturday and Sunday * Can commit to 100% training attendance to ensure you are fully prepared for your role. **What are you waiting for? We can't wait to meet you!** **Concentrix is an equal opportunity employer** Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: GBR Belfast - Maysfield Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

Belfast, UK

Negotiable Salary

Customer Service Administrator63500067866497123

Workable

Customer Service Administrator

Location: Lisburn Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service. About the Role In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You’ll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking. Key responsibilities include: Managing customer enquiries and providing outstanding service. Processing orders accurately and ensuring timely delivery. Building strong customer relationships to drive satisfaction and retention. Identifying opportunities for upselling and cross-selling. Supporting sales teams to achieve and exceed account targets. Collaborating with internal teams to streamline processes and improve workflows. Maintaining accurate records using CRM and sales software such as Sage. Requirements What We’re Looking For The successful candidate will demonstrate: Proven experience in customer service, account management, or sales support. Strong proficiency with CRM systems and tools like Sage or Salesforce. Excellent verbal and written communication skills. A hands-on approach, with the ability to problem-solve and think proactively. Ability to adapt to new technologies and contribute to process improvement. A team-player mentality with the confidence to work independently. Desirable: Experience in distribution, logistics, or manufacturing industries. Customer service or sales-related qualifications. Familiarity with process automation tools. This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team. Benefits Salary: £25,500 - £32,500 per annum Company wide Bonus Hours: Full-time, 8am- 4.30pm Monday- Friday

Lisburn, UK

£25,500-32,500/year