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last year.\r\nWhat you’ll be doing…\r\nFancy a new customer service advisor job, working for an award winning price comparison website ?\r\nDo you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage entrepreneurial ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most?\r\nIf the answer is yes, then this could be just the exciting new opportunity you've been looking for!\r\nAs a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.\r\nExperience that will put you ahead of the curve…\r\n You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face.\r\n Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media.\r\n Proven general IT skills such as Word, Excel, Google Suite.\r\n Excellent attention to detail\r\n What's in it for you…\r\nThe salary for this position is up to £25,000 per annum\r\nThis is a Hybrid role from our Cardiff Office, working three days from the office, two from home.\r\n Uncapped leave, because we trust you to manage your workload and time\r\n When we hit our targets, enjoy a share of our profits with a bonus\r\n Refer a friend and get rewarded when they join Future\r\n Wellbeing support with access to our Colleague Assistant Programmes\r\n Opportunity to purchase shares in Future, with our Share Incentive Plan\r\n … Plus more great perks based on your location\r\nInternal job family level P7\r\nWho are we?\r\nWe’re Go.Compare, part of Future PLC\r\nYou’ve probably heard of us - we’re a price comparison site passionate about finding our customers savvy insurance deals. We’re a part of Future PLC and as one of the 250+ brands within Future publishing, we embody all the Future values. \r\nWe pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams’ hard work making sure each team member is treated equally. We only collaborate with organisations we can rely on, so we’ve built up a huge network of trusted partners. We're also authorised and regulated by the Financial Conduct Authority.\r\nA team of bright-eyed insurance experts launched Go.Compare back in November 2006 and we’re still going strong. Based at our office in Cardiff, we’ve worked on getting our customers the best deals, partnered up with the Welsh Rugby Union, crafted engaging TV ads, and so much more. \r\nOur Future, Our Responsibility - Inclusion and Diversity at Future\r\nWe embrace and celebrate diversity, making it part of who we are.\r\nDifferent perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.\r\nWhen it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.\r\nBecause a diverse team isn’t just good for business. 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Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer. \r\nWe’re the name behind award-winning brands in specialist sectors like technology, gaming & entertainment, music, creative & photography, field sports, knowledge and home interest. Specialists in our field and passionate about what we do, every year we attract millions of consumers to our websites, magazines, events and social spaces. \r\nWhat you'll be doing\r\nAs our subscription based customer support function grows we are regularly looking to add to our complaints, quality assurance and sales and retention roles. \r\nIf you enjoy problem solving, resolving customer queries or the challenge of retaining customers, then this could be just the exciting new opportunity you've been looking for!\r\nExperience that will put you ahead of the curve\r\n Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media.\r\n Proven general IT skills such as Word, Excel, Google Suite.\r\n Excellent attention to detail\r\n Experience working within a quality assurance role or similar experience gained through work experience all while adhering to company deadlines and SLA’s. \r\n Work closely with the operation to understand their needs and drive positive change across the business\r\n Positively influence internal and external stakeholders to deliver world class service to customers\r\n Ability to improve the customer journey through customer feedback \r\n Complaint handling - experience of dealing with customer complaints and resolving in line with company process. Excellent retention or selling and negotiating skills.\r\n Ability to prioritise and manage your own workload and time.\r\n Excellent retention or selling and negotiating skills.\r\n What's in it for you\r\nSalary ranges for these roles are vary from £25,000-£28,000 \r\nThis is a Hybrid role from our Cardiff Office, working three days from the office, two from home\r\n Uncapped leave, because we trust you to manage your workload and time\r\n When we hit our targets, enjoy a share of our profits with a bonus\r\n Refer a friend and get rewarded when they join Future\r\n Wellbeing support with access to our Colleague Assistant Programmes\r\n Opportunity to purchase shares in Future, with our Share Incentive Plan\r\n … Plus more great perks based on your location\r\nWho are we…\r\nWe’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.\r\nWe’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!\r\nOur Future, Our Responsibility - Inclusion and Diversity at Future\r\nWe embrace and celebrate diversity, making it part of who we are.\r\nDifferent perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.\r\nWhen it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. 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