Coleraine - MAX CASINO - 68 Railway Road Facebook: "Max Gaming Station Arcade" **The Company** We offer the Ultimate Casino Experience in Coleraine, Donegal \& Newry **Job Title: Supervisor** Full time 33 - 44 hours - 12 hour shifts DAY 9am - 9pm NIGHT 9PM - 9AM Rate per hour: £12.99 Paid Weekly - 12 week Rota Fully flexible role - Days, Nights, Weekends \& Week days **The Opportunity** MAX Gaming is recruiting Full time Supervisor to join the Team at Max Gaming Coleraine The job that we are offering, will allow you to kick-start your career in the Gaming industry that is constantly evolving, dynamic and transformational. Ideally you will already be an experienced Supervisor in another shop. However, applications are encouraged from anyone who may have existing Supervisor experience. **Supervisor** As a Supervisor you will be supporting the manager in the day to day operation of the business. You are responsible for all staff (Cashiers, Floor Staff \& Team leaders). You must build relationships with our customers and potential customers and assist in ensuring we are supplying the appropriate goods and services to meet their needs and wants. This is a fully flexible role, shifts are days, nights, weekdays and weekends. As part of our team you must be customer focused and goal orientated **Responsibilities** Support the manager in the day to day operation of the business Deliver the best quality standard customer service in the industry Deal with all customers communications in a competent friendly and professional manner Ensure good interaction between employees and management Assist attracting training and retaining your employee team and developing them to their full potential Consider and develop novel and improved ways of carrying out tasks Push for the implementation of company procedures in all business environments Empty Slots, readings slots, refloat Create staff rota Live our values of Service, Teamwork, Ambition, Responsibility and Solutions To comply with all company procedures as required Recommend the loyalty program to customers Maintain thorough records and accounts of all operations in the cash desk Professional, positive and results focused These responsibilities are neither exclusive or exhaustive and may be changed by the company **Qualifications** Bubbly personality Ability to provide excellent customer service. 5 GCSE or more Good communications skills both orally and written. Cash handling experience. Experience in the leisure industry Experience in supervising a team Technical experience Experience working with the public Cash handling experience A Supervisor should have retail training or qualification or qualification by experience We expect excellent communications skills confidence and ability to achieve Candidates would be expected to be IT competent Candidates must show ability to train and motivate staff Candidates should be able to demonstrate that they can handle difficult situations in a calm and professional manner Closing date 14.07.25 Job Type: Full-time Pay: £12.99 per hour Work Location: In person