Cambridge Help Desk & IT Support Job Listings

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Technical Support Administration Officer

**Technical Support Administration Officer** -------------------------------------------- **Job description** Are you a detail-oriented administrator with a passion for public service and digital systems? Do you thrive in a collaborative, fast-paced environment where your organisational skills and customer service make a real difference? If so, we'd love to hear from you! As a Technical Support Administration Officer, you'll play a vital role in supporting planning and tree service applications. From uploading and redacting documents to managing shared mailboxes and responding to public enquiries, your work will help ensure the smooth running of our planning services. You'll work independently within clearly defined procedures, using your initiative to make minor decisions and maintain high standards of accuracy and confidentiality. **Key Responsibilities** * Upload and manage planning application documents for public access * Redact personal data from public comments in line with GDPR * Respond to internal and external enquiries with professionalism and clarity * Maintain and update digital records and planning system data * Collaborate with colleagues and external stakeholders to meet service targets * Support continuous improvement by identifying and suggesting process enhancements **About You** We're looking for someone who is: * **Organised and self-motivated**, with the ability to prioritise workload * **A confident communicator** and active listener * **Experienced in administration**, especially in high-volume environments * **Good computer skills**, with strong Microsoft Office and database skills * **Customer-focused**, with excellent interpersonal and service skills * **Flexible**, with the ability to work across multiple sites As an organisation, South Cambridgeshire District Council believes that our people are our greatest assets. We know how important it is to find a job where you feel valued but also have the flexibility to allow you to balance your work/family commitments in an organisation that offers a competitive benefits package including: * Local Government Pension Scheme. * 25 days holiday entitlement (increasing to 30 after five years continuous service). * Career progression. * Development opportunities as well as ongoing training. For more information about working with us check out our website: http://www.greatercambridgesharedplanning.com/ For an informal conversation about this job opportunity within the Shared Planning Service contact Charlene Harper (Continuous Improvement Manager) on 07514 924691 or Joely Day (Technical Support Team Leader) on joely.day@greatercambridgeplanning.org. Closing Date: 9am 29 July 2025 Interview Date: To be confirmed

Cambourne, Cambridge CB23, UK

Negotiable Salary