Indeed
Assistant Manager
**About Bowl Central**
Following our successful launches in Bournemouth and Fareham, we are excited to have just opened our third site in Reading , and we're looking for a dynamic Assistant Manager to join our management team.
Bowl Central is a boutique entertainment venue, combining a premium hospitality experience with an interactive and social atmosphere. The venue features two key areas:
* **Pins** -- A cocktail bar \& lounge with seven boutique bowling lanes, AR Darts, and Pool Tables, designed for corporate events, private functions, and social gatherings.
* **Prizes** -- A cashless family entertainment centre featuring redemption and skill-based arcade machines, offering fun for all ages.
Bowl Central is designed to provide exceptional customer service while creating a lively, engaging, and welcoming environment for guests.
**The Role**
As Assistant Manager, you will play a key role in the day-to-day operation of the venue, ensuring smooth service, team leadership, and an outstanding guest experience. Reporting to the Deputy Business Manager and Business Manager, you will be responsible for leading the front-of-house team, maintaining high service standards, and overseeing the operation during shifts.
To ensure you are fully prepared for the role, you must be available for up to two weeks of training at our Fareham site before the Reading opening (transport/accommodation will be provided).
**Key ResponsibilitiesCustomer Service \& Guest Experience**
* Lead the team to deliver outstanding customer service.
* Act as the primary point of contact for customers, ensuring all guests are welcomed and looked after.
* Oversee service across bowling, bar, and arcade areas, ensuring a smooth and enjoyable experience.
* Address and resolve customer queries and complaints professionally and efficiently.
* Ensure food and drinks are served to the highest quality standards.
**Team Leadership \& Operations**
* Supervise and support the front-of-house team during service.
* Assist with team training, development, and motivation.
* Ensure shifts run smoothly by delegating tasks effectively.
* Enforce company standards for uniform, appearance, and professionalism.
* Take responsibility for opening and closing procedures, ensuring the venue is fully prepared for service.
**Venue Standards \& Compliance**
* Maintain cleanliness, hygiene, and safety standards throughout the venue.
* Ensure health \& safety, food safety, and licensing laws are followed at all times.
* Identify and report any operational or maintenance issues.
* Monitor product quality and stock levels to ensure a seamless service.
**What We're Looking ForPersonal Specifications**
* Minimum 1 year of experience in a supervisory or management role within hospitality, entertainment, or leisure.
* Strong leadership skills, with the ability to motivate and support a team.
* Passion for customer service, with an energetic and engaging personality.
* Ability to work under pressure, managing a fast-paced and dynamic environment.
* Excellent problem-solving and communication skills.
* Flexible availability, including evenings, weekends, and peak trading periods.
**Qualifications \& Skills**
* Confident in managing a team, leading by example, and maintaining high standards.
* Good organisational skills, ensuring smooth shift operations.
* Ability to handle customer concerns professionally and proactively resolve issues.
**Why Join Bowl Central?**
* Be part of an exciting new venue with a fresh and innovative approach to entertainment.
* Work in a hands-on leadership role with a strong team dynamic.
* Full training and support to help you succeed in the role.
* Opportunities for career progression as the company continues to grow.
* **Contribute to the setup and success of a brand-new site, shaping the future of Bowl Central Reading**
Job Type: Full-time
Pay: £27,500.00-£30,000.00 per year
Additional pay:
* Bonus scheme
* Tips
Benefits:
* Additional leave
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site gym
* On-site parking
* Transport links
Schedule:
* Holidays
* Monday to Friday
* Weekend availability
Ability to commute/relocate:
* Reading, RG1 8AD: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Hospitality: 1 year (preferred)
* Management: 1 year (preferred)
* Bartending: 1 year (preferred)
Work Location: In person
Reference ID: AMBCJan25

Reading, UK
£27,500-30,000/year