### **Description** We're looking for ambitious Data Consultants who thrive in a fast-paced, problem-solving environment to join our global Managed Services \& Support team spanning India and the UK. In this role, you'll help keep our live cloud data solutions operating as they should be, ensuring data pipelines run smoothly and reporting layers stay up to date. You'll take a proactive approach and help identify and resolve issues before they arise while optimising technical debt for long-term stability. This is perfect for someone who enjoys client interaction and is passionate about ensuring cloud data platforms perform at their best. ### **What you'll be doing...** * **Monitoring and troubleshooting live data pipelines** , ensuring smooth operations and up-to-date reporting layers. * Managing a **support queue** , diagnosing and resolving issues related to **ETL processes, Snowflake, Matillion, and data pipelines** . * **Proactively optimising existing solutions** , identifying areas for improvement, and reducing technical debt. * **Collaborating with senior consultants and engineers** to escalate and resolve complex technical challenges. * **Engaging with clients** , ensuring clear communication, managing expectations, and providing best-practice recommendations. * **Documenting and sharing knowledge**, contributing to internal training and process improvements. ### **What you'll need to succeed...** * **SQL knowledge** and experience working with **cloud data platforms (Snowflake, Matillion, or similar ETL tools)** . * Strong **problem-solving skills** with the ability to troubleshoot **pipeline failures and connectivity issues** . * Excellent **communication skills** , able to engage with both technical teams and business stakeholders. * **Experience with support queue management systems** (e.g., JIRA, ServiceNow, FreshService) is a plus. * A proactive mindset, comfortable **working under pressure in a fast-paced, client-focused environment**. ### **So, what's in it for you?** * **The chance to work with cutting-edge cloud data technologies** , solving **real-world business challenges** . * **You can fast-track your career** in **cloud data support and analytics** with training and development opportunities. * An opportunity to be part of a **collaborative, international team** , working across **India and the UK** . * A competitive salary, exciting career progression, and a chance to **make a real impact**. ### **About Snap Analytics** We're a high-growth data analytics consultancy on a mission to help enterprise businesses unlock the full potential of their data. With offices in the UK, India, and South Africa, we specialise in cutting-edge cloud analytics solutions, transforming complex data challenges into actionable business insights. We partner with some of the biggest brands worldwide to modernise their data platforms, enabling smarter decision-making through Snowflake, Databricks, Matillion, and other cloud technologies. Our approach is customer-first, innovation-driven, and results-focused, delivering impactful solutions with speed and precision. At Snap, we're not just consultants---we're problem-solvers, engineers, and strategists who thrive on tackling complex data challenges. Our culture is built on collaboration, continuous learning, and pushing boundaries, ensuring our people grow just as fast as our business. Join us and be part of a team that's shaping the future of data analytics!