Deluxe Studio - Granary Studios

Refund Policy

Booking, Cancellation Policy and Responsibilities (England, Wales, Scotland) ****The following is a brief summary of the standard apartment cancellation terms. For full details, please refer to the apartment's Terms and Conditions of Booking. ***Policies are subject to real-time changes; the apartment contract shall prevail. # Apartment Booking and Cancellation Policy To apply for and book a whole apartment or a single bedroom, you must pay a £100 room reservation fee (hereinafter referred to as the "reservation fee"). This fee must be paid via the apartment's online booking system at the time of booking, with the following standards: - Returning tenants (tenants already residing in the apartment who are renewing their tenancy): £50 - All new applicants: £100 You must sign the tenancy agreement within 3 days after completing the booking. If you cancel your booking within this period, the reservation fee will be fully refunded; if you do not cancel within the 3-day period, the apartment management will retain the reservation fee. After the tenancy agreement is signed, the reservation fee will be held by the apartment management and automatically applied toward your first rent payment on its due date. Cancellation requests must be submitted in writing; you must email the designated email address of the booked apartment to notify the apartment management of your intention. You may request exemption from the tenancy agreement obligations under the following circumstances: ## I. No Place No Pay Policy **Eligible Applicants**: Undergraduate or postgraduate first-year students only. **Conditions**: 1. You must notify the apartment management within 7 days of receiving an official university rejection letter; 2. You must submit a written rejection notice issued by your chosen university/college to the apartment management; 3. The deadline for submission of supporting documents is 30 August. **Outcome**: If all the above conditions are met, you may cancel your booking and the apartment management will refund all rent payments already made. ## II. No Visa No Pay Policy (Exclusive to International Tenants) **Eligible Applicants**: International undergraduate or postgraduate first-year students studying in the UK only. **Conditions**: 1. You must notify the apartment management within 7 days of receiving an official visa refusal notice; 2. You must submit the official visa refusal notice issued by the visa authority to the apartment management; 3. The deadline for submission of supporting documents is 30 August. **Outcome**: If all the above conditions are met, you may cancel your booking and the apartment management will refund all rent payments already made. ## III. Cancellation by Apartment Management If the apartment management needs to cancel your booking due to exceptional circumstances, they will notify you in writing and offer alternative accommodation. If you consider the alternative accommodation unsuitable, you may choose to cancel your booking, and the apartment management will fully refund all rent payments already made. ## IV. General Terms 1. All eligible refund requests will be processed within 14 days of the apartment management receiving complete supporting documentation; 2. This policy does not affect any statutory rights you may have; 3. If you are unable to enrol or move into the apartment due to exceptional circumstances, you must provide relevant supporting documentation to the apartment management. Such cases will be assessed individually by the apartment management; you may contact the booked apartment for further details and clarification regarding required documentation types.