Gold Studio - Abbeygate

Refund Policy

Cancellation Policy ****The following is a brief summary of the apartment's standard cancellation terms. For full terms and conditions, please refer to the apartment's "Booking Terms and Conditions". ***Policy subject to real-time changes; the apartment's contract takes precedence. The full cancellation policy is detailed on the apartment's website under the booking section, and you may also review it on this page. Please read carefully and ensure full understanding. 1. Initial Cooling-Off Period (Cancellations within 7 days) You may cancel your booking within 7 days after accepting your offer or paying your deposit (provided you have not yet moved in), and the apartment will fully refund your deposit. Refund timeline: Deposits are typically refunded within 28 working days after cancellation. Important note: As the landlord, the apartment is legally required to place your deposit into a third-party protection scheme. If your deposit has already been sent to the third-party scheme at the time of cancellation, the refund may take up to 60 days, as it must go through the third-party processing cycle. In such cases, the deposit refund will be issued directly by the third-party scheme, and you will need to provide the repayment ID they sent you. The apartment cannot influence the processing time once the deposit has been transferred to the third-party scheme. 2. Cancellation After the Cooling-Off Period (After 7 days) If you cancel your booking after the initial 7-day cooling-off period: - You remain liable for weekly rent (including partial weeks) until the apartment successfully relets the room. - If the apartment finds a new tenant to relet the room, your agreement will be terminated, but you will be charged a £50 contract amendment fee, which will be deducted from your deposit (or proportionally if you paid a reduced deposit). Note: If your deposit is to be refunded to a non-UK bank account, the apartment will deduct £20 from the refund amount to cover international bank transfer fees. "No Place, No Pay" This policy applies to the following two categories of students: - First-year undergraduate and first-year postgraduate students - Second-year and above students The cancellation rules differ between these two groups; please refer to the applicable section based on your status. Part One: First-Year Undergraduate and First-Year Postgraduate Students If you are an incoming first-year undergraduate or postgraduate student and are unable to attend your intended university for one of the reasons below, you may be eligible to terminate this agreement: 1. Failure to meet academic requirements: Your offer from the university or higher education institution has been withdrawn due to not meeting the required grades. 2. Exceeding academic expectations: As a first-year undergraduate, you have chosen to attend a different university due to unexpectedly high grades. What you need to do: 1. Send an email Use the email address you used when making your booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send the email to your apartment's designated email address. The email must confirm your intention to cancel the booking and include your full name and details of the booked apartment. 2. Provide supporting documents - A rejection letter issued by your university/college or UCAS - A UCAS status screenshot showing that the required grades were not met - Or proof of a new university offer obtained via UCAS Adjustment All documents must be submitted within 3 calendar days of results being published. The deadline is no later than 28 August (whichever is earlier). 3. Once the apartment verifies your documents, your agreement will be cancelled and your deposit will be fully refunded within 30 days. 4. Consequences of late submission If you fail to submit the required information within 3 days, you will remain liable for rent for the entire contract period until a replacement tenant acceptable to the landlord is found and the room is relet. Part Two: Second-Year and Above Students Important notice: Once you accept your offer and pay your deposit, your booking is confirmed and you enter into a legally binding contract. Please ensure you fully understand its terms before accepting. Cooling-Off Period (Initial Cancellation Period) You may cancel the tenancy agreement within 7 calendar days after the booking date. How to cancel: Email salesenquiries@wearehomesforstudents.com (or your apartment's email address if you have already moved in) Refund: Full deposit refund if cancelled within the cooling-off period Note: Deposit refunds may take several weeks following cancellation, depending on the progress of the deposit protection scheme. The apartment cannot influence the speed of the refund. Cancellation After the Cooling-Off Period After the cooling-off period, termination of the tenancy agreement is permitted only under the following circumstances: - You find a suitable replacement tenant - You serve a legally valid notice under current legislation, e.g., if your university or higher education institution withdraws your offer due to failure to meet the academic requirements for progression to the next year of study If your university withdraws your offer due to failure to meet the required grades and you wish to terminate the contract, you must: 1. Send an email Use the email address you used when making your booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send the email to your apartment's designated email address. The email must confirm your intention to cancel the booking and include your full name and details of the booked apartment. 2. Provide supporting documents - An official confirmation letter from your university/college stating that your offer has been withdrawn due to failure to meet the required grades 3. Time requirement All documents must be submitted within 3 calendar days of receiving this confirmation letter. If your tenancy has already started If you receive the confirmation letter stating failure to meet the required grades after your tenancy has commenced, you will be liable for rent from the start date of your tenancy until a replacement tenant acceptable to the landlord is found and the room is relet. Once the apartment verifies your documents, your agreement will be cancelled. Your deposit will be fully refunded within 30 days. Consequences of late submission If you fail to submit the required information within 3 calendar days: - Your deposit will not be refunded. - You will remain liable for rent for the entire contract period until a replacement tenant acceptable to the landlord is found and the room is relet. Other important notes Deposit non-transferability: Deposits already paid cannot be transferred to another applicant or carried forward to another academic year. "No Visa, No Pay" This policy applies exclusively to international visa applicants. If you fail to obtain your visa before the tenancy start date, you must: What you need to do 1. Send an email Use the email address you used when making your booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send the email to your apartment's designated email address. The email must confirm that you have failed to obtain the required visa and wish to cancel the tenancy agreement, and must include your full name and details of the booked apartment. 2. Provide supporting documents - Official visa refusal notice issued by UK Visas and Immigration (UKVI) Time requirement: All documents must be submitted within 3 calendar days of receiving the refusal notice. For academic year bookings, the final deadline is 20 September. Provided the apartment receives the correct documents within the stipulated timeframe, your tenancy agreement will be terminated and your deposit will be refunded. Consequences of late submission If confirmation is not received by the deadline and your tenancy has already commenced, you will be liable for rent from the tenancy start date until a replacement tenant acceptable to the landlord is found and the room is relet. 2. Visa issues after tenancy commencement Situation 1: Tenancy has commenced but keys have not yet been collected If your tenancy has commenced but you have not yet collected your keys, you remain liable for rent until a suitable replacement tenant is found. Situation 2: Visa revoked after key collection If your visa is revoked after you have collected your keys, you must immediately notify the apartment team: Notification deadline: Within 48 hours of receiving the official notification Notification method: Email salesenquiries@wearehomesforstudents.com (or your apartment's designated email address if you have already moved in) Documents required: Official visa revocation document issued by UK Visas and Immigration (UKVI); official letter from your university confirming your release Subsequent process: You will not be permitted to remain in the apartment, but you remain liable for rent until either: - A suitable replacement tenant is found; or - Any applicable legal notice period prescribed by current legislation expires