**Job Title:** Operations \& Customer Service Administrator **Location:** Wrington, BS40 **Job Type:** Full-time **Salary:** £25,000 Starting **Start Date:** ASAP Job Summary As the Operations \& Customer Service Administrator, you'll be the first point of contact for customers and play a key role in ensuring seamless order processing and customer communication. Your responsibilities will span both customer service and general administrative support for the office. Key Responsibilities * Answer incoming calls and respond to customer queries promptly and professionally * Provide accurate updates on customer orders, delivery status, and general enquiries * Process customer orders accurately and in a timely manner * Maintain and manage key business documents and records * Support the office with general administrative tasks * Ensure a high level of customer satisfaction through proactive communication About You * Previous experience in a customer service or administrative role * Excellent telephone manner and communication skills * Strong attention to detail and organisational abilities * Confident using MS Excel * Able to manage multiple tasks and priorities in a fast-paced environment * A proactive, team-oriented attitude with a customer-first approach PVA Hygiene is a fast-growing family business that manufacturers innovative and environmentally friendly cleaning products for industrial, commercial and retail applications. . Job Type: Full-time Pay: From £25,000.00 per year Benefits: * Free parking * On-site parking Work Location: In person Application deadline: 13/07/2025