Gold En Suite - Bailey Fields

Refund Policy

Cancellation Policy ****The following is a brief summary of the apartment's standard cancellation terms. For full details, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time changes; please refer to the apartment's contract for the latest terms. ● Cooling-off Period Once your tenancy agreement has been signed and confirmed by the apartment provider and your booking is complete, you are entitled to a five-day 'cooling-off period'. Therefore, if circumstances change and you have not yet moved in, you may cancel your booking. Effective from 1 August, the 'cooling-off period' will be reduced to two days after signing the tenancy agreement. To cancel during the 'cooling-off period', you must notify the apartment provider in writing within five/two days of receiving your booking confirmation. If you validly cancel during the 'cooling-off period', the apartment provider will refund any prepaid rent within 28 days. There is no 'cooling-off period' once the apartment provider's services have commenced or if the booking is made after the tenancy agreement's effective date. If you need to cancel after the 'cooling-off period', approval may be granted in certain circumstances — for example, if your UK visa application is refused or if you fail to meet the entry requirements of your chosen university. Please ensure you provide your UCAS (Universities and Colleges Admissions Service) notification or visa refusal documentation to the apartment provider within 72 hours of receiving such notice or document. You may also transfer your obligations to a suitable replacement tenant. However, the apartment provider must conduct eligibility checks on the replacement tenant, and upon approval, the replacement tenant will assume the tenancy agreement. ● No Place, No Pay If you are not accepted by your university or fail to obtain the required visa, you may cancel your booking outside the cooling-off period. You must submit written notification and supporting evidence (e.g., UCAS notification) to the apartment provider within 72 hours of receiving such notification. Once the apartment provider receives sufficient evidence and your cancellation request, they will confirm whether your request can be processed, and your prepaid rent (and any other payments made) will be refunded within 28 days. ● Replacement Tenant The only other circumstance permitting cancellation outside the cooling-off period is if you can find a replacement tenant to take over the remainder of your tenancy term. This option is not available if you have outstanding rent arrears on your account. The replacement tenant does not need to reside in a Now Student Living property. You remain liable for all rent due up to the day the replacement tenant moves in. If you secure a suitable replacement tenant and have overpaid rent, you may be eligible for a refund — provided you have no outstanding rent arrears and the replacement tenant has signed the tenancy agreement. *Important Notes: All cancellation requests must be submitted promptly to the apartment provider, accompanied by relevant supporting documents. The apartment provider will review each cancellation request on a case-by-case basis and process it as soon as eligibility is confirmed. When transferring tenancy obligations, ensure the replacement tenant meets the apartment provider's tenancy requirements and eligibility criteria.