**About Us** ICL Digital is a dynamic digital agency based in Richmond upon Thames. We craft high-performing websites and custom CRM platforms, and support our clients with technical hosting, cybersecurity, and data-led marketing strategies. From SEO and PPC to social media campaigns, we serve a diverse global portfolio of B2B and B2C brands, helping them create lasting digital impact. **The Role** We're seeking a driven and experienced Web Operations Manager to lead our growing Web Division. Acting as the right hand to our CTO, you'll play a pivotal role in optimising delivery, streamlining processes, and ensuring smooth day-to-day execution across all web-related functions. **What You'll Be Doing** * Oversee web operations---projects, resourcing, budgets, and timelines. * Work in close partnership with the CTO to deliver strategic and scalable outcomes. * Evolve and implement internal processes based on our "Magic Process" delivery model. * Lead and mentor a cross-functional team of developers, designers, marketers, and support staff. * Drive high-quality output, monitor KPIs, and continually refine efficiency. * Foster a proactive, collaborative, and performance-led team culture. * Support commercial growth through operational insights and upsell opportunities. **What You Bring** * Solid experience in digital delivery or operational leadership, ideally in an agency or tech setup. * Strong understanding of web technologies and tools (e.g., WordPress, Laravel). * Confident team leadership and stakeholder management capabilities. * Ability to thrive in a dynamic, client-centric environment. * A commercial mindset with a focus on results and impact. **What We Offer** * Competitive salary based on your experience. * Hybrid working model: two in-office days per week (Richmond) and flexible remote options. * Must be within one hour of Richmond upon Thames. * A flat-structured, collaborative working culture. * Regular exposure to senior leadership and strategic discussions. * Ongoing career development and room to grow. * 5--7+ years in a senior operations, delivery, or project leadership role---digital agency experience is a plus but not essential for the right fit * Track record of leading multidisciplinary teams and delivering complex web projects on time and within scope * Comfortable managing distributed or hybrid teams across multiple locations * Strong team leadership with a collaborative and empowering management style * Excellent communication skills with the ability to manage stakeholders and build strong client relationships * Adept at simplifying technical concepts for non-technical audiences * Experienced in building and refining scalable systems, workflows, and internal processes * Analytical mindset with a proactive, solutions-driven approach to challenges * Confident using KPIs and data insights to improve team performance and drive operational efficiency