Obaby Ltd. is a long established, renowned brand in the UK nursery furniture and baby products industry. Independently owned and proud of our roots we are one of the leading brands in a highly competitive baby and nursery market. All of our products are designed in house in the UK and we are no stranger to picking up awards for our innovative, stylish and practical collections. We are committed to constant growth, new partnerships and have grand plans for the future. Obaby is part of some of the most important milestones in a parent and child's life, constantly aiming to bring our customers the originality and reliability they deserve. Position: Customer Experience Agent Location: Kirton in Lindsay (North Lincolnshire) Job type: Permanent Start date: ASAP **About the role** As a Customer Experience Agent at Obaby, you will be an essential member of our team. Reporting to the Customer Experience Manager you will be responsible for; - Ensuring customer messages are answered in line with our SLA using Freshdesk, social media, retailer portals and via phone - Processing replacement and spare parts orders using our order management system - Booking returns and tracking orders for customers using Courier portals - Use retailer portals to confirm returns and answer product questions - Building and maintaining excellent relationships with retailers and Couriers - Assist the team to hit KPI targets set out by the business - Liaise with other departments as necessary - Assist the Customer Experience Manager with ad hoc duties as required - Gain extensive product knowledge through training - General: Contribute to other areas of business, as and when required **About you** - Have a confident and friendly telephone manner - Competent in the use of Microsoft Office and Order Management systems - Ability to prioritise work load and work accurately under pressure - A driven, hands-on problem-solver with a keen eye for detail - Excellent communicator in person, both written and verbal - Customer Focused - Problem Solving **Working Pattern** Monday - Thursday: 09:00 - 15:00 Friday: 09:00 - 14:00 **Benefits:** * Company events * Company pension * Free parking * 25 days holiday + 8 days bank holiday * Work in a growing company Ability to commute/relocate: * Kirton in Lindsey: reliably commute or plan to relocate before starting work (required) Work Location: In person Job Type: Permanent Pay: From £12.21 per hour Schedule: * Monday to Friday Ability to commute/relocate: * Kirton in Lindsey, Lincolnshire: reliably commute or plan to relocate before starting work (preferred) Experience: * Customer service: 2 years (preferred) Work Location: In person Application deadline: 04/07/2025