Job title: Technical Support Coordinator / Specialist Job location: London, UK (5 Days Onsite) Job type: Contract Client: Wipro Mandatory Skills: Technical Support Experience: 5-8 Years Key Qualifications • Passionate about customer service and end-user experience. • Ability to assess customer’s support needs and provide solutions or refer them to other support options available. • Experience in supporting the implementation of new software applications through User Acceptance Testing. • Have excellent time management skills and can make decisions quickly. • Strong problem solving skills with the ability to ask helpful and effective questions during triage phase of end users support. • Effective communication skills that let you converse as freely and comfortably with small groups as with individual users. Job Description Under the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator / specialist team member is responsible for the following: • Provide end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise. • Perform system administrate tasks including user access management, reseting workflows, updating system configurations, and system maintenance. • Conduct user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release. • Create, update, and maintain our internal knowledge base (kbase) documentation for the systems we support including user guides, process documentation, and troubleshooting materials. • Work within ticketing systems to respond, triage, and escalate customer issues to our Technology Project Managers or Engineering teams to resolve. • Provide application training for new users as required to ensure a smooth onboarding experience. • Ability to thrive on change as products evolve. Education/Experience • Pervious help desk or customer technical support experience • Troubleshooting skills • Customer service skills • Software Proficiency • Ticketing systems and use of remote support tools