**Location:** Harvey Nichols Leeds **Reporting to:** Concession Manager **Reference:** Part-Time **Personal Attributes We Value:** Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy, Responsible, Knowledgeable, Flexible, Enterprising and Inclusive. **What you will do** * Diligent in nurturing client relationships and generating loyal customers through active follow up and use of company CRM systems. * Engagement in productive clientelling and networking on behalf of the brand with occasional external event attendance. * Maintain in depth product knowledge to allow for confident and successful consultations and after-sales assistance. * Support in handling daily administrative requirements such as stock transfers, repair processing, and stock taking. * Assistance with daily VM and housekeeping requirements. **What you will bring** * A great storyteller with excellent communication and social skills. * Minimum 2 years' experience in developing and achieving excellent sales results in luxury retail; fine jewellery product knowledge desirable but not essential. * Proactive and supportive team player with prominent levels of motivation and initiative. * Performance focussed and capable of reaching and exceeding targets in a busy, multi-brand environment. * Desire to provide an excellent in-store customer experience with a passion for delivering exceptional customer service. * Positive, calm, engaging and friendly in approach. * Stylish and professional personal presentation and demeanour. * Good, basic IT skills and an ability to learn and understand new POS systems. * Understanding of requirement to follow company and concession partner protocol and procedure. * Ability to work a variety of split/early/late/weekend shifts over 20 hours a week. * Be a proud and enthusiastic ANNOUSHKA Brand Ambassador who promotes our message of 'Jewels for Life'. **What we offer** * A vibrant, progressive and fun, professional working environment. * Delightful, thoughtful, creative and exceptionally beautiful fine jewellery collections. * Staff jewellery allowance. * Birthday off and excellent holiday allowance. * Competitive salary with OTE commission. * Incentive scheme rewards. * Part time working hours of 20 hours a week over 5-6 days as mutually agreed. * Annoushka welcomes applicants who: Act with Integrity and are Genuine, Warm, Joyful, Thoughtful, Trustworthy, Responsible, Flexible, Enterprising, Adaptable, Reliable, Kind and Inclusive.