Technical Support Specialist

Description

📞 Technical Support Specialist (Phone Support) – Uber Eats (Work from Home) 📍 Location: Fully remote — work from anywhere within the UK 💼 Job type: Full-time / Part-time (flexible schedule) 💰 Salary: £11.50 – £14.50 per hour + bonuses 🧩 About Uber Eats Uber Eats is one of the world's leading food delivery platforms, connecting millions of customers with local restaurants every day. We're on a mission to make eating well effortless — anytime, anywhere. Behind every successful delivery is a team of dedicated support specialists who help keep everything running smoothly. Whether it's helping a customer track down a missing order, assisting a delivery partner with a technical issue, or supporting a restaurant partner with their tablet setup — you'll be the friendly voice that makes it all work. "We deliver more than just food — we deliver solutions, smiles, and peace of mind." 👩‍💻 Role Overview As a Phone-Based Technical Support Specialist, you'll be working from home, helping Uber Eats customers, delivery partners, and restaurants resolve their issues — all over the phone. You don't need to be a technical expert. You just need to be: A great listener Calm under pressure Genuinely helpful You'll handle incoming calls, troubleshoot problems, explain solutions in simple terms, and turn frustrated users into happy ones . 📚 Training (We've Got You Covered) No previous call centre or technical support experience is required. 2 weeks of paid training — from the comfort of your home Live, trainer-led sessions — no boring pre-recorded videos Learn everything you need: How to handle angry or upset customers with empathy How to troubleshoot common Uber Eats app issues How to use Uber's support tools and knowledge bases Scripts and frameworks for different call types Mentor support included — a real person will be with you for your first 2 weeks on the job ✅ What We're Looking For (Requirements) Requirement Details Language Fluent English (spoken and written) — clear, friendly, professional Equipment A quiet place to work + reliable home internet Right to work Legal right to work in the UK Tech comfort Basic computer skills (typing, navigating between tools) Attitude You like helping people, even when they're frustrated Experience Not required — we'll teach you everything Your voice is your main tool. If you can stay calm when someone's dinner is cold and late, you're already halfway there. 🕒 Your Schedule — You Choose This is a fully flexible, work-from-home role. You pick your shifts — daytime, evenings, weekends From 20 to 40 hours per week — your choice Minimum commitment: 3 shifts per week Schedule known at least 10 days in advance Easily swap shifts with teammates No night shifts required unless you want them Life happens. We get it. That's why we built a schedule that works around you, not the other way around. 🎁 What We Offer Competitive hourly rate (£11.50 – £14.50 depending on experience) Monthly performance bonuses — up to an extra £200/month Fully remote — work from anywhere in the UK 28 days holiday (pro-rata for part-time) Mental health days — no questions asked Free Uber Eats delivery pass — for you (and discount for family) Career growth — from support to team lead, quality assurance, or training specialist Regular online team socials — you're part of a team, not just a number 📣 What We Honestly Tell Candidates The job can be busy — 30–50 calls per shift Most calls are short (2–5 minutes) — if we can't solve it quickly, we escalate it Some customers will be angry or upset — you'll learn how to handle this with confidence We don't rush you — quality matters more than speed Mistakes are fine — hiding them isn't. We learn together. No micromanagement — you'll be trusted to do your job This is not a sales role — you're there to help, not to sell