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Workable
Desktop Support Administrator
N2O is an award winning creative brand experience agency. Trusted by the world’s most successful brands to build their brand experiences, we craft insight-led, relevant, engaging, and measurable campaigns that deliver results - at home, in-store, out of home and online. Our Head Office is based in Maidenhead, but we also have sites in Bedford, Welwyn Garden City, and Hook. Due to our continuing growth, we are on the lookout for a Desktop Support Administrator to join our Help Desk team. The Helpdesk team are responsible for the support and maintenance of both software/hardware and all peripherals at our head office and across a number of remote sites. Your main responsibilities will be dealing with day to day queries via phone and email as well as face to face, supporting all Microsoft technologies; you will be able to accurately log technical issues, providing first line support to internal users. Essential Accurately record technical issues from end users and provide first line support escalating where appropriate. Liaising with the Desktop Support Team Leader to provide administrative support where necessary. Supporting our users with various Office 365 technologies. Creation of internal Helpdesk Knowledge base article. Install and configure IT equipment and various technologies. Resolve first line incidents and upgrade different types of software and hardware Provide support for all MS products such as Word, Excel, Outlook, Powerpoint. Accurately record, update and document requests using Freshservice. Offer remote support to satellite offices in Hook, Nottingham, Bedford and Welwyn. Resolve incidents with printers, copiers, scanners and mobile devices including iOS and Android phones. Maintain a first-class level of customer service ensuring that all customers are treated efficiently. Ensuring Helpdesk tickets are accurately logged and users are updated on the status of their helpdesk requests. Ensure the Helpdesk best practice is implemented at all times. Requirements Educated to GCSE level including English and Maths or equivalent Ability to prioritize, multi-task and adapt to changes quickly Confident personality with awareness of providing good customer service Be able to problem solve varied client queries, providing users with problem solving advice and guidance on common desktop applications Excellent communication skills and telephone manner, being able to explain technical issues to non-technical staff Knowledge of Microsoft Windows and Mac OS operating system Keyboard skills to ensure quick and accurate data entry Has a proactive, 'can-do’, problem-solving attitude Collaborative team player Able to work in our Maidenhead office five days a week with some flexibility to work from home on occasion Benefits Salary up to £26K per annum 23 days annual leave plus bank holidays, rising by one each completed year (capped at 30) Flex buy/ sell holiday scheme Life assurance Free private medical and dental after two years' service Retail / services discounts scheme Employee Assist Programme Season ticket loan Head office location has multiple perks including on site gym, free breakfasts, free onsite parking and onsite cafe
Maidenhead SL6, UK
£26,000/year
Indeed
Head of Web Operations
**About Us** ICL Digital is a fast-growing digital agency based in Richmond upon Thames, specialising in the development of high-performance websites and tailor-made CRM systems. Our offerings span technical hosting, cybersecurity, hands-on support, and data-driven digital marketing---including SEO, PPC, and social media campaigns. We partner with a global network of B2B and B2C clients to deliver impactful digital experiences. **The Opportunity** We're looking for an experienced and solutions-focused **Head of Web Operations** to take charge of our Web Division. This leadership position reports directly to the CTO and will function as their trusted second-in-command. You'll play a critical role in streamlining processes, improving team delivery, and driving operational excellence across all areas of web production. **Your Responsibilities** * Lead day-to-day activities within the Web Division, including project execution, team resourcing, and budget coordination. * Work closely with the CTO to execute strategic initiatives and scale operational capabilities. * Refine internal processes and optimise delivery models in line with our unique "Magic Process" framework. * Manage and mentor a diverse team comprising developers, designers, marketers, and support specialists. * Ensure projects are delivered on time, on budget, and to a high standard---tracking KPIs and eliminating inefficiencies. * Encourage a culture of ownership, continuous learning, and high performance. * Collaborate with the commercial team to uncover upselling opportunities and long-term growth potential. **What You'll Bring** * A strong background in digital operations or delivery, ideally in a tech or agency setting. * Knowledge of web development workflows and tools (e.g., WordPress, Laravel). * Exceptional leadership and communication skills, with experience guiding multidisciplinary teams. * Comfortable navigating fast-paced, client-focused environments with a hands-on approach. * Business-minded with the ability to align operational decisions to revenue goals. **What You'll Get** * A competitive compensation package tailored to your experience. * Hybrid working setup: two days in our Richmond office, with flexibility to work remotely the rest of the week. * Must be located within an hour of Richmond upon Thames. * A supportive environment with a flat structure and open communication. * Direct collaboration with the CTO and exposure to strategic decision-making. * Clear growth pathways and professional development opportunities. * 5--7+ years in a senior operations, delivery, or project management role---experience in a digital agency is a bonus, but not a requirement for the right candidate * Proven ability to lead cross-functional teams and deliver complex web projects on time and within budget * Experience managing remote or hybrid teams across different locations * Strong leadership and team-building skills with a collaborative, motivational approach * Excellent interpersonal and communication skills, with confidence in managing both internal stakeholders and client relationships * Able to translate technical details into clear, business-relevant language * Skilled in designing and improving scalable operational systems and workflows * Analytical and solutions-oriented, with a proactive attitude toward solving problems and streamlining processes * Comfortable using performance data and KPIs to drive efficiency and continuous improvement
Edgware, UK
Negotiable Salary
Workable
Business Development Executive - (German Language) -Remote
Identifying new business opportunities and generating Sales Qualified Leads Delivering multi-channel outreach activity, including telephone calls, emails and LinkedIn messaging Managing the initial prospect relationship and securing qualified appointments Managing internal CRM processes (Salesforce), including input of activity, account data updates, market feedback and prospect lead qualification details. Measuring and recording day to day sales activity levels and performances Collaborate closely with the Enterprise Sales and/or Inside Sales teams. Learn, leverage and help evolve our lead qualification and sales processes. Meet/exceed monthly qualified leads quota to ensure pipeline objectives as directed. Requirements Passionate for new business sales/prospecting 2 + years sales experience in selling the latest IT technologies, solutions and service. Hard worker and willing to achieve a high volume of daily outbound activities while maintaining a positive and energetic attitude. Experience in cold outreach, LinkedIn and new business prospecting Competitive, driven and a team player who is willing to succeed Software/technology aptitude, including CRM and sales engagement applications. Ability to work under pressure, organise and prioritise responsibilities The ability to think creatively and strategically Must speak German Must be based UK Benefits 21 Annual leave days in year 1, rising to 25 days (plus bank holidays) £28,000 - £32,000 per annum plus £4,000 uncapped commission Additional Day's Leave for your Birthday Ongoing expert training and support External training allowance (monthly) Opportunity for advancement Employee Assistance Programme (Mental Health wellbeing) Daily team meetings Company Sick Pay Great fun, team environment Remote working optional
Hitchin, UK
£28,000/year
Workable
Customer Experience: Law, Finance or STEM Graduate
About SeedLegals Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of London’s most exciting startup founders! SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We've revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 60,000 companies served and startups raising over £2 billion on our platform, we've become a driving force in the industry. With offices in London and Paris, and a team in Ireland, we're always looking for talented individuals to join our team. Our values are key to our success here at SeedLegals: We invest and trust in each other; We are committed to a growth mindset; We embrace diversity and cultivate inclusion; We are driven by customer success. The Role You’ll be part of the Customer Experience team working as the first point of call for our wonderful customers, onboarding them onto the SeedLegals platform, helping them set up the legal documents they need, and providing a wide range of legal, financial and technical guidance. This includes: Assisting users via our live chat function (HubSpot) - you'll need to answer questions about anything and everything to do with using SeedLegals, from platform queries to data-driven commercial guidance. Completing product reviews - when a user goes through any of our products we review everything to ensure it's all legally compliant and completed correctly. Providing bespoke product-specific support through emails and video calls - our team of product owners are there to help with all the technical and legal support needed. Collaborating with our wider team of developers, founders, investors and lawyers to further scale the customer experience, develop the SeedLegals platform, and improve the startup ecosystem - and ultimately ensure every startup founder has an awesome experience with SeedLegals! Your annual starting salary would be between £31,000 - £33,000. Requirements You have a genuine passion for entrepreneurship and innovation, and are excited by the opportunity to interact with startup founders every day. A proactive approach, with a focus on anticipating issues, delivering the right solutions and consistently adding value to our customer experiences. Phenomenal communication skills, with a strong attention to detail. Outstanding organisational skills, with the ability to multitask and meet deadlines. Motivated to assume responsibility and work within a fast-paced, scaling company. An interest in learning more about startup industries, the investment landscape, company governance, tax relief schemes and equity management is beneficial. This role is based in the UK. Successful candidates must have the right to work in the UK, as this role is not eligible for current or future visa sponsorship. Benefits Private healthcare, life, and group critical illness insurance 25 days annual leave, plus bank holidays and your birthday off 3 volunteer days per year Share options after one year in the company Pension Hybrid working policy, and a £250 work-from-home allowance. Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship. Discounted Classpass membership Cycle to work scheme Annual learning & development budget Free lunch in the office once a week Interview Process Apply online 30 min video call with a member of the team + small written task 1hr long interview with a manager & member of the team 30 min chat with the Head of Customer Experience 30 min chat with the CEO
London, UK
£31,000/year
Workable
Bilingual German / English Customer Service Representative
At eSalon, we’ve transformed the way people experience at-home hair color. Our licensed colorists create custom, salon-quality formulas made to order and delivered straight to each client’s door. With millions of unique color combinations, we bring personalization, professional results, and confidence to clients around the world. We are looking for a bilingual German speaking Customer Service Representative to join our team. If you’re a native German speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit. We’re seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a positive one. In this role, your ability to engage with clients will not only reduce churn but also provide meaningful insights into our products, services, and overall customer experience. This is a remote, full-time position; however, you must be based in the UK and will be required to travel to our London Office for occasional trainings and team-building events, so candidates must be local to the area. Responsibilities: Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU. Provide customer service via many channels including phone, email, and chat in both English and German. Retain clients in accordance with company requirements and customer needs. Meet and exceed individual goals. Document client interactions accurately. Communicate ongoing retention activity and progress. Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary. Other duties as required. Requirements 1+ years customer service or call center experience Native German speaker whose also fluent in English (reading, writing, speaking) Top notch phone presentation skills. Active experience utilizing CRM systems to document daily calls, meetings, and activity is required. Must be organized, self-motivated, driven, and have an appetite to succeed. Consistent track record of retaining a high percentage of clients. Excellent writing skills. Stable work history. Highly motivated & energetic. Flexible and able to thrive in a fast paced, high growth environment. Must be able to commute to the London office occasionally for training and team-building events. Must be authorized to work in the UK without sponsorship and perform the role from within the UK. Benefits  £32,500 annual Salary  Full Time Standard Benefits Pension 28 Days Holiday  Fully Remote position  Rewarding culture & work / life balance
London, UK
£32,500/year
Workable
Trainee Fire Alarm Engineer - Field-Based
Trainee Fire Alarm Engineer – Field-Based | Full Scotland coverage. £35,000 - £40,000 + Bonus Scheme + Overtime | Door-to-Door Pay | Van & Fuel Provided Full Training Provided | Growing Business | Strong Progression Path Are you a hands-on engineer with a technical mindset, looking to break into the fire safety and alarm systems sector? Do you currently work in fire extinguisher servicing, or have experience in a related technical trade like CCTV, white goods, or electrical installations? This is a brilliant entry point into a specialist fire protection business that’s growing across the UK – and actively expanding in North London and Middlesex. You’ll start in extinguishers and be fully trained into alarm system servicing and installation, with fantastic long-term development. What You'll Do: Service, install, and troubleshoot portable fire extinguishers at customer construction sites. Learn and develop skills in fire alarm systems – starting with their bespoke SiteProtect and SiteNet alarms. Conduct fire safety surveys and equipment fault-finding. Travel from site to site – door-to-door travel paid. Complete accurate paperwork via digital systems. Work independently and as part of a wider field-based team. Once trained, you’ll join a rotating on-call roster (1 week every 6 months). Requirements Experience in fire extinguisher servicing or a transferable background (CCTV, white goods, audio/visual, lighting, etc.). A full UK driving licence. BAFE certification (required). Good communication, time management, and a customer-first approach. Technical aptitude – switched on and eager to learn. Flexibility to travel daily and occasionally stay away. Fire alarm experience, IPAF/PASMA, CSCS/ECS or basic electrical skills? Even better! What You'll Get: £32,000 - £35,000 basic salary Quarterly bonus scheme Door-to-door travel paid Company van, fuel card, uniform, and tools 25 days holiday + bank holidays + your birthday off Overtime at enhanced rates (1.25x weekdays, 1.5x Saturdays, 2x Sundays) Pension + company events + development courses Full week induction in Hereford (travel and accommodation covered) Assigned a buddy engineer for the first 4–6 weeks 6-month probation with excellent support Paid monthly – first 100 hours advanced in your first pay to avoid any unpaid period Where You'll Be: Field-based across Scotland. Most jobs are on active construction sites, not finished buildings. If you're technically capable, willing to learn, and ready to develop a career in a growing and innovative fire safety company, we’d love to hear from you. You’ll be joining a supportive and well-structured service team led by experienced managers, with plenty of opportunity to grow. Apply now or get in touch confidentially for a conversation.
Glasgow, UK
£32,000-35,000/year
Workable
Account Based Marketing Manager
About Us  We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.     Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term.  Why our customers love Dayshape:  We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.    We provide complete operational visibility today and the tools to confidently predict tomorrow.    We empower firms to become the places where top talent wants to work - and the best clients want to work with.   Recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like-minded people to join us.  At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk.  About the role  Dayshape is a single-product company that’s grown rapidly from start-up to scale-up. We are a unique, powerful platform, but our space is becoming increasingly competitive, and we need to stay in pole position.   As we develop the product, partner with other solutions such as Workday and Microsoft, and move into new verticals, marketing is critical to support our growth.  You’ll collaborate with Sales, Commercial Operations and the wider marketing team to identify key accounts, craft tailored marketing programmes and accelerate pipeline velocity across key enterprise segments.  Having already started an ABM programme that’s showing early signs of success, we’re excited to create a new position to make this a permanent pillar of our marketing strategy.  This is a hands-on role responsible for defining what ABM looks like at Dayshape as we scale into new lines of business and geographies within our existing and prospective customer base in the professional services sector. You will help develop and execute the product marketing plan and activities that enable our key target accounts to understand Dayshape's USPs and inspire them to buy. In doing so, you will contribute to the overall achievement of the marketing team’s objectives and, ultimately, Dayshape’s pipeline growth.    Your day-to-day could look like any mix of; aligning with Sales on key target accounts and lead/deal progression, reviewing campaign performance to identify engagement gaps or opportunities, creating personalised messaging or landing pages for a 1:few campaign, briefing the content or design team, and optimising LinkedIn ad campaigns – all while juggling fast-moving priorities and staying focused on driving revenue impact from high-value accounts.  What you’ll do  Strategy & planning: Define and own the ABM strategy across 1:1, 1:few, and 1:many programs targeting ideal customer profiles (ICPs) in high-value target accounts.  Campaign execution: Launch highly targeted, integrated campaigns across multiple channels: email, paid social (LinkedIn), direct mail and more – with multiple stages to nurture prospective buyers through the pipeline. Build and develop personalised messaging, landing pages, and creative tailored to accounts, segments, and personas, whilst optimising conversion rates.  Sales enablement: Develop account playbooks and sales enablement materials to drive follow-up success.  Technology & operations: Develop and own the ABM tech stack, integrating and optimising marketing automation through HubSpot. Ensure campaign tracking and reporting infrastructure is set up to measure performance by account and programme/campaign type.  Marketing performance analysis: Monitor and report on product marketing initiatives, and make recommendations for improvement.  Act as a brand guardian, ensuring all material/collateral remains on brand and with consistent messaging.   Budget and agency management where required.   Supporting the wider marketing team on other activity as required.  About you  Substantial B2B marketing experience, including directly managing ABM programs in a SaaS or tech environment.  Deep understanding of B2B buyer journey and content requirements through high value, low volume sales pipelines with long and complex sales cycles.  Demonstrated ability to build and scale ABM programmes that drive pipeline and revenue.  Experience using ABM tools (e.g., Demandbase, 6sense etc), marketing automation platforms and CRM (HubSpot strongly preferred).  Strong written and verbal communication with proven storytelling skills and the ability to translate technical information into impactful, high level marketing messaging.  Strong project management skills and the ability to lead cross-functional collaboration.  Self-motivated and organised, you act at the appropriate pace by balancing importance and urgency and seeking support from management and colleagues when needed.  Analytical and data-driven, with a passion for testing and optimisation.   Bonus points if you have  Knowledge of professional services organisations, particularly accounting firms .  Experience in a high-growth or scale-up SaaS company.  Experience using LinkedIn Sales Navigator to identify new account opportunities.  Experience with intent data and predictive analytics tools (e.g., Cognism, ZoomInfo, G2 etc).   What you’ll get  Salary £46,387 - £59,148, dependent on experience At least £1,000 per year to spend on professional and personal development  33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days  Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement  Enhanced family leave policies  Private healthcare and rewards through Vitality  Income protection and death in service cover  Matched 5% auto-enrolment workplace pension scheme  Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service  Innovation Week twice a year - a chance to experiment and work off-project  Volunteering time – up to 20 hours a year to participate in volunteer work  Regular All Hands meeting for inspiration and over-communication  Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes!  Genuinely nice, smart people to work with, who are excited about growing our company  Working Details  This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know.  We’re ideally looking for someone in/around Edinburgh, though we’re open to the possibility of this being a remote role (as long as you're in the UK). We're making the most of hybrid working, so you won't need to come into the office everyday (unless you want to!).  We don't mandate required office time, but we find that most of the team enjoy working from home 2-3 days a week, and come into our office to connect with each other, make use of space, and for meetings.  Join the team!  Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.  This is your opportunity to really influence how we get things done, and develop our account based marketing strategy further. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set.  Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application.  The deadline for applications is Wednesday 1st October at 12pm. Interviews will take place shortly after the closing date.  Please note the successful candidate for this role may be subject to background checks and will have an opportunity to declare anything to us beforehand 
Edinburgh, UK
£46,387-59,148/year
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