Are you a driven, enthusiastic and motivated Service Advisor? Can you deliver a 5 star customer service? Would you like the opportunity to work for a premier brand? Due to operational need within our Service Department, at Bury St Edmunds Volkswagen we are now looking for an additional experienced team member to provide our discerning customers with outstanding service. Your work pattern will usually be 5 days per week, Monday to Friday with Saturdays on a rota, paid as overtime What will I be responsible for? Joining our team as a Service Advisor, you will be responsible for: * Meeting and greeting customers in a friendly and courteous manner throughout the day * Booking vehicles into the technical workshop * Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time * Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers, colleagues, peers and Manufacturer representatives * Maintaining thorough product expertise and updating your knowledge through Manufacturer led training * Explaining invoices and taking payments via pdq machines * Adopting a professional approach regarding the sale of repairs required * Maintaining good housekeeping standards and orderly administration of your work Could this be the ideal role for me? The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. We insist on integrity and honest dealing. If you would love to be part of Marriott Motor Group, please APPLY now with an up to-date copy of your CV. We look forward to hearing from you soon. Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential Job Type: Full-time Pay: £28,000.00-£29,500.00 per year Additional pay: * Bonus scheme Benefits: * Additional leave * Bereavement leave * Company pension * Employee discount * Free parking * Health \& wellbeing programme * On-site parking * Private dental insurance * Referral programme * Store discount Schedule: * Monday to Friday * Weekend availability Ability to commute/relocate: * Bury St. Edmunds IP32 7YB: reliably commute or plan to relocate before starting work (required) Experience: * service advisor: 1 year (required) Licence/Certification: * Driving Licence (required) Work Location: In person