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SDR Manager - Data Intelligence63093970817923120

SDR Manager - Data Intelligence

In this role, you will be working in Veson Nautical's Data Intelligence division. The Data Intelligence division combines the leading VesselsValue, Q88 and Oceanbolt brands into a World leading suite of online, analytical and regulatory products for the commercial Maritime sector. We are seeking a passionate and results-oriented individual to join our growing global business development and lead generation team within the Data Intelligence business unit. This is an individual contributor with a personal quota as well developing into management function, responsible for building and leading a high-performing team of Lead Generation executives dedicated to selling our data intelligence solutions and services. You will be instrumental in driving revenue growth and market share expansion for the department. **Responsibilities:** * Achieving personal targets and leading by example when managing a growing, high-performing team of graduate and associate level Lead Generation Executives, providing them with coaching, mentorship, and training to achieve their targets * Implement and lead a newly formed Associate Program, focusing on young professionals and early career development * Develop and implement effective sales strategies and processes for the data intelligence product portfolio * Holding your team accountable for achieving targets and objectives * Foster strong relationships with key stakeholders within the organization and externally * Stay abreast of industry trends and competitor landscape to identify new sales opportunities * Analyze sales data and performance metrics to identify areas for improvement * Contribute to the overall growth and success of the data intelligence department **Qualifications:** * Minimum 2 years senior level individual contributor experience as a sales, business development or lead generation representative with experience of mentoring and team leadership in either DaaS, Market Data, Data Intelligence, SaaS/Software related services, preferably within the maritime, commodities or trading industry - we are willing to cross-train from other sectors such as banking, finance, insurance, risk and regulatory B2B * Proven track record of exceeding personal sales targets and with the ability to mentor and develop high-performing teams * Confident with outreach via cold calling as well as experience of utilising sales application tools such as Salesforce, Zoominfo, SalesHub, Hubspot, LinkedIn Salesnav, * Strong understanding of subscription sales processes and B2B sales methodologies * Excellent communication, interpersonal, and negotiation skills * Ability to effectively coach and motivate others * Data-driven approach to decision making * Strong understanding of the maritime industry and data intelligence landscape (a plus). We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. While we try to be thorough with our job descriptions, not everything about you as a candidate can be condensed into a list of bullet points. **About Veson Nautical** We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts. Veson Nautical is a successful, rapidly growing global software company. Our clients include the world's leading commercial maritime owners, operators and commodity trading companies. Veson's solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions. With offices in London, Singapore, Shanghai, Paris, Athens, Manila, Tokyo, Houston as well as other locations and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.

Negotiable Salary

Broking Manager - Manchester63093596247553121

Broking Manager - Manchester

We are seeking a talented individual to join our **Broking** team at **Marsh Commercial** . This role will be based in the**Manchester** office**.** This is a hybrid role that has a requirement of working at least three days a week in the office. **The role: Broking Manager -- Marsh Commercial - Manchester** We have a fantastic opportunity to join our **Commercial Team** as a **Broking Manager** in our Manchester office. This is the perfect role for someone to build and maintain strong relationships and develop strategic partnerships with clients, colleagues and key insurance carriers. You will also act as the reference point for advice and technical expertise to the internal client servicing teams and clients regarding insurance placement. Within this role you will be responsible for the Broking on behalf of 6 offices across the North West \& Cumbria where you will manage the placement activity for a diverse portfolio of clients with bespoke and complex insurance arrangements. **We will rely on you to:** * Build and maintain strong relationships and develop strategic partnerships with key insurers whilst negotiating to achieve the best terms and deliver a first class service for clients * Act as the reference point for advice and technical expertise to the internal client servicing teams * Provide recommendations and advice on placement strategy, programme structure and market conditions including occasional presentations to clients where appropriate * Fully document all quotations received and advise the Client Servicing team of all conditions * Attend client and insurer meetings in partnership with the client service team * Build strong relationships with insurers and seek feedback on Marsh's service through ongoing dialogue * Contribute to rolling risk management strategy with clients and insurers * Maintain a detailed understanding of changing market condition and understand and comply with all compliance, professional and transparency standards to better serve clients **What you need to have:** * Proven experience of commercial insurance broking or underwriting is essential * Excellent organisational skills with the ability to manage multiple enquiries simultaneously * A good awareness of clients' business, their business issues, insurance programmes and service plans * Strong written and verbal communication skills. * Confidence to advise and negotiate. * The ability to build, manage and develop relationships. **What makes you stand out:** * Dynamic with previous client facing experience * The ability to remain calm under pressure and be able to work flexibly when required * Cert CII qualified and working towards ACII is desirable **Why join our team:** * We help you be your best through professional development opportunities, interesting work and supportive leaders. * We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. * Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. #hybrid Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Negotiable Salary

Client Service Specialist- Pension63093596223233122

Client Service Specialist- Pension

Who are we? Howden is a collective -- a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities -- work / life balance, career progression, sustainability, volunteering -- you'll find like-minded people driving change at Howden. Client Services Specialist Pensions HEBW Howden Employee Benefits \& Wellbeing From day one, our mission has been to create an independent business with a unique culture -- one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities -- work/life balance, career progression, sustainability, volunteering -- you'll find like-minded people driving change at Howden. Role Overview: Howden are seeking a Client Services Specialist to achieve success for our clients. This role specifically focuses on delivering exceptional client service within our Pensions team and how operationally we can underpin and support our client's needs. Role Responsibilities: * Provide pension administrative servicing support for our pension clients, working collaboratively alongside the Pension Consultancy Team and inline with the client's Scope of Service agreement * Complete work for scheme renewals or market reviews in line with clients' requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production * Monitor insurers' performance on behalf of clients and challenge insurer as appropriate to resolve any issues * Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver this * Update all internal systems as per process ensuring we remain compliant * Ownership of and proactive management of your workload * Manage client relationships in conjunction with the Consultancy team to support retention \& growth opportunities * Provide peer review support as necessary. Role Requirements: * Strong prioritisation and work management skills * Excellent attention to detail * Ability to communicate clearly and efficiently (both verbally and written) with clients, insurers, internal and external stakeholders * Strong ability to work collaboratively with colleagues * Good understanding of all Group Pension providers in the current market * Good understanding of industry regulations, compliance requirements and technical specifications * Good understanding of the Employee Benefits sector and its associated products * Experience of working with an Employee Benefits Consultancy or with an Insurance Provider is preferred but not essential * RO1 \& RO4 held, this is preferred but not essential. The business will support you in working towards this * Motivated with a strong desire to learn about the Employee Benefits industry and specifically the Group Pension sector. What do we offer in return? A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. 3 What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference -- not just in the workplace, but in the industry and in the wider community. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts -- based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better -- and that's better for everyone. Diversity and Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances What do we offer in return? A career that you define. At Howden, we value diversity -- there is no one Howden type. Instead, we're looking for individuals who share the same values as us: * Our successes have all come from someone brave enough to try something new * We support each other in the small everyday moments and the bigger challenges * We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours\* or hybrid working\*. If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application -- if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. * Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent

Negotiable Salary

Business Resilience Consultant63093596179587123

Business Resilience Consultant

**Location:** Battersea (and remote working) **Salary:** £35,000 - £45,000 **Benefits:** Private Medical Insurance **Start Date:** ASAP **Reports to:** Resilience Director **Hours of work:** Full time **Language:**English (Required) ### **The Role** As a consultant within our Business Resilience team, you will participate in and supervise client engagement teams and other related activities. Engagements focus on the advisory services in development, implementation or assessment of the client's resilience, business continuity and disaster recovery capabilities, strategies and solutions; including risk assessments, business impact analyses, strategy selection, and documentation of respective procedures. This also includes plan and conduct exercises to test the client's adequacy of existing plans and strategies. You should be comfortable planning and organising scenario exercises involving a range of root causes, from reputational to cyber. The focus of this role is the interaction and relationship between Business Continuity (BC) and IT Disaster Recovery (DR). ### **The Responsibilities** * Work with nominated client business areas to develop and maintain necessary programmes that address business continuity and disaster recovery. * Work with client resilience teams to develop effective working relationships and documented plans. * Liaise with key client teams to identify gaps, set recovery time objectives, recovery point objectives and determine technology resilience needs. * Develop technology strategies, solutions and plans to meet critical functions and needs. * Design and outline goals, objectives and scope for business plans and assist in the development of BC and IT DR planning and goals. * Support client management in aligning business continuity planning, initiatives and goals with IT DR goals and Infrastructure capabilities. * Identify and make recommendations for IT DR solutions to meet BC-derived requirements. * Develop and execute maintenance and testing programmes for BC and DR plans. * Design and implement tests and exercises of client BC and DR plans and response processes. * Provide regular feedback and reporting to clients' top management on the critical components and readiness of the business plans and supporting processes and infrastructure ### **The Candidate** **The ideal candidate will have:** * Certificate of the Business Continuity Institute (CBCI) * 3 years + managing BC and DR within a multi-site organization * Sound knowledge of BC and DR systems and processes * Experience of planning and facilitating exercises with senior leadership teams * Experience of planning and running BC exercises with operational teams * Experience of DR planning and testing with technology teams * Experience in a multi-disciplinary environment in public or private sectors, managing high profile suppliers and stakeholders * Experience of managing multiple work streams simultaneously * Experience of managing multiple work streams simultaneously * Effective project management, planning and organisational skills * Stakeholder management skills at a senior level * Effective communication and negotiation skills to build effective working relationships with multiple internal and external stakeholders **Personal qualities:** * Ability to multi-task and context-switch effectively between different activities and priorities * Ability to learn quickly and share knowledge * Ability to prioritise workload to ensure that team targets are met ### **The Company** Databarracks is an IT Resilience managed service provider based in South West London. We do more than just protect technology -- we enable our customers to get on with what they do best when the worst happens. We have grown substantially winning new business and industry awards typical of companies many times our size. We did this by maintaining a small company ethos and hiring clever, motivated people who are invested in what they do and fun to be around. We're a tight, focused team, with the internal resources to provide meaningful opportunities for progression and on-the-job training. Some of our most senior staff members started in entry-level positions and have, through a combination of personal drive and internal support, made leaps up the career ladder. If you're looking to join a team who work on genuinely exciting new business projects then this is the role for you.

Battersea, London, UK

Negotiable Salary

Customer Service & Insurance Consultant63093596289153124

Customer Service & Insurance Consultant

AIB believes the ability and potential of our people should be realised through their employment with us and are committed to helping those individuals reach their full potential, for the benefit of themselves and AIB, and being rewarded for their performance. Our reputation is built on providing a first class, personal service to our clients and insurer partners and the singular reason for our success which provides us the advantage over the competition. We are always interested in hearing from high-quality individuals who would like to be involved in our growth plans and help us expand and develop the business in these exciting times ahead. First and foremost, we look for individuals who are highly personable and feel comfortable communicating with people of all walks of life, ideally with an insurance background. Secondly these individuals are self-motivated, highly professional and committed with the ability to channel their natural enthusiasm into delivering results. ***If you feel you are the right person please email us at info@aib.co.uk and we will discuss our attractive employment packages.*** We are currently recruiting for a entry level Insurance Consultant to join our busy team in our Eastleigh office. Ideally, applicants will have an insurance, banking or customer service background, however, we will consider all applicants who consider themselves confident with lots of personality and can fit into an upbeat and sales driven organisation. As a leading insurance provider for clients that have non standard car and home insurance needs we need you to be confident dealing with high net worth individuals and those that have unusual and often more challenging requirements. Our clients own super cars including Ferrari's, McLaren and Porsche. They could own kit cars, modified vehicles, motorhomes or classic and vintage vehicles. On a daily basis you will be negotiating and sourcing insurance from the UK's leading insurance providers for client that may have properties that have previously been flooded, high sum insureds, previous subsidence issues or UK or overseas holiday homes. Whatever your personal goals, you'll find a remarkable level of training and support in reaching them. It's more than just team spirit, with many people saying that the encouragement they get at AIB is like being part of a big family. So, what do you need to join this family? Well, a talent for sales is obviously important, but as you will be dealing with our customers, you also need solid customer services skills and the ability to engage with a wide range of people. In return, you can look forward to plenty of opportunities for career progression, plus a generous and highly competitive salary.

Negotiable Salary

Insurance Technician63093917293059125

Insurance Technician

### **Description** Are you detail-oriented, technically minded, and ready to take the next step in your insurance career? At PoloWorks, we are looking for a Technician to join our team in Cheltenham. In this role, you'll play a key part in accurately processing London Market Insurance underwriting data, supporting our operational excellence, and helping maintain strong client relationships. As a Technician, you will analyse and process complex data, ensure compliance with internal guidelines, and respond to queries to maintain data integrity. You'll also support onboarding new team members, contribute to documentation and training materials, and collaborate across multiple client accounts. We are looking for someone with 1--2 years of experience in the insurance industry, strong attention to detail, and excellent communication skills. A basic understanding of insurance market structures and a willingness to pursue CII qualifications is essential. We welcome applications from candidates seeking part-time hours or job share opportunities. Please indicate your preferred working arrangements within your application. ### **Key Responsibilities** Process London Market Insurance underwriting data in accordance with established procedure guides. Analyse technical data and perform calculations related to limits, premiums, and deductions. Address internal and external queries to ensure data accuracy and processing efficiency. Support new team members by providing basic technical training. Assist in organising and maintaining documentation for data processing. ### **Skills, Knowledge and Expertise** Relevant experience in the insurance industry. Strong attention to detail with a commitment to service excellence. Effective verbal and written communication skills. Ability to work independently while collaborating effectively within a team. Experience in providing basic technical training to new team members. Demonstrates behaviours aligned to the PoloWorks PRIDE values: * Pioneering -- we don't stand still * Responsible -- We do the right thing * Inclusive -- we all play a role * Delivery Focused- we provide services we are proud of * Empowering -- we equip people to be their best ### **Benefits** As well as a competitive salary, discretionary annual bonus, and 23 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel. ### **About PoloWorks** PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable. As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow. Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges. With offices located in both London and Cheltenham, PoloWorks is poised for ambitious growth, presenting thrilling opportunities for those who join us on the next phase of our journey. By becoming part of our team, successful candidates will be joining a business recognized as a Great Place to Work Certified organisation, and honored with awards for Best Workplaces for Women and Best Workplaces in Financial Services and Insurance. *It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.*

Negotiable Salary

Catering Team Member63093917304835126

Catering Team Member

Job Introduction Are you passionate about providing excellent service and working in a vibrant catering environment? Based at our state-of-the-art Omega Distribution Centre, as a Catering Team Member, you'll play a crucial role in delivering a positive catering experience for colleagues and visitors. Working closely with the Catering Team Leader and Manager, you'll ensure that all catering standards are met, contributing to a welcoming and efficient canteen service. In this role, you'll focus on the preparation, presentation, and serving of food, ensuring everything is done to a high standard. You'll be responsible for maintaining cleanliness and safety within the catering area, following food safety guidelines, and accurately recording temperatures and stock levels. Your attention to detail will help keep our service running smoothly and ensure compliance with all company policies. With a customer-focused mindset, you'll help to deliver excellent service daily. From stock control to supporting team operations, you'll be key in creating a positive experience for our team and visitors while working collaboratively with other functions across the site. Job Overview * **Customer Service Excellence:** Deliver outstanding customer service, ensuring a professional and welcoming environment for colleagues and visitors at all times. * **Food Preparation and Presentation:** Prepare and present food to high standards, adhering to company guidelines for quality, safety, and compliance. * **Compliance and Record-Keeping:** Ensure all company administration, food safety procedures, and record-keeping requirements are met, including temperature logs and allergen management. * **Hygiene and Cleanliness:** Maintain a clean and organised work area, adhering to COSHH standards, and assist with general kitchen duties, including pot wash and waste disposal. * **Stock Management:** Manage stock and portion control, and follow guidelines to minimise waste. * **Food Safety Standards:** Consistently record food and fridge/freezer temperatures, ensure proper storage, and label food items in accordance with food safety guidelines. * **Daily Administration:** Complete daily bookwork, including Food Safety Diary entries and compliance with Natasha's law for allergen management. * **Collaborative Working:** Work as part of a cohesive team, engaging with Catering Team Leaders, Managers, and other departments across the site to deliver consistent service. Minimum Criteria To Apply * Previous experience in a catering or hospitality environment, ideally in a fast-paced setting. * Minimum Level 2 Food Hygiene and Safety certificates. * Strong customer service skills and a customer-focused approach. * Ability to think quickly, organise, and prioritise workload effectively. * Clear and effective communication skills. * Commitment to health, safety, and food safety standards. About The Company TJ Morris Limited trading as Home Bargains is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street. Having started 45 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 600 stores we have over 5 million customers each week. With plans to increase our store portfolio to 1,000 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way! Package Salary \& Hours * £12.50 per hour (19% night shift allowance paid between 10pm - 6am). * 6.5 hours per day (30 minute unpaid break). * All shifts may include working weekends. * Available shifts; * * Day shift - 18 hours per week (3 out of 7 days). * Night shift - 24 hours per week (4 out of 7 days). Employee Benefits * Full-time colleagues receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements. * Contributable company pension scheme * Discounted bus service to and from Omega DC * 10% store discount at all our retail stores * Life Insurance for all colleagues * Long service recognition scheme * MyHB colleague benefits platform with access to: * Discounts UK wide on retail, leisure, hospitality venues * Employee Assistance Programme with 24/7 confidential counselling and advice line * Completely confidential services to you and your family * Low cost voluntary insured health cash plans and cancer cover

Great Sankey, UK

Negotiable Salary

DA Operations Analyst63093917374721127

DA Operations Analyst

Overview: DA Operations Analyst *About us* *IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.* *ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs.* *IQUW has a hybrid working model that offers flexibility while maintaining opportunities for collaboration and connection with colleagues in person.* *Our hybrid working model will consist of 3 days per week in the office and 2 days working remotely. Teams can coordinate specific in-office days to support collaboration and flexibility.* *The role* *The role of the Delegated Authority Analyst is vital to support the DA team with the successful implementation of IQUW's Delegated Authority strategy.* *The purpose of the role is to provide administrative support of all third-party delegated authority arrangements within IQUW's Syndicate 218 and 1856 , ensuring compliance with the company's Delegated Authority Framework.* *Key responsibilities* * *Ensure Underwriters and provided with the appropriate service aligned to market and IQUW DUA framework, specifically working on new coverholder applications as well as renewing existing business.* * *Bordereaux management and EPI Monitoring assistance and support with processing and resolving bordereaux or EPI queries.* * *Support the approval process as part of IQUW Delegated Authority Procedures provide including due diligence and ongoing monitoring for coverholders, service companies, lineslips, Consortium arrangements and Delegated Claims Administrators (DCAs).* * *Prepare performance reporting and insights of IQUW's delegated authority arrangements, including KPIs discussing with Underwriting teams.* * *Support the co-ordination of audit planning and follow up programme for Coverholders, MGAs, service companies and DCAs.* * *To support the Delegated Team with administrating the review process for all lineslips, consortium and master policies falling within IQUW.* * *To assist the Delegated Authority Team with any DA regulatory and Lloyd's returns as required and actions arising from market thematic reviews are embedded within the company.* * *To build and maintain a strong relationship with all business units, particularly Underwriting teams.* * *Where required, to attend the Delegated Underwriting Managers ('DUM') forums and other market seminars / workshops and provide summary updates to the Senior Compliance Officer as required.* * *Where required, provide administrative assistance and co-ordination support for internal/external audit reviews and other ad hoc DA projects.* *The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.* *Qualifications, skills and experience* * *2 years experience working in Delegated Authorities Administrative role within an insurance company, ideally Lloyd's market.* * *Attention to detail, excellent due diligence, and investigative skills.* * *Strong analytical, written and communication skills.* * *Excellent organisation and time management skills.* * *Strong interpersonal skills with the ability to communicate effectively with individuals at all levels of the business in a confident and professional manner.* * *IT literate with experience of third-party Lloyd's management systems, including DCOM, DAM, Lineage, Atlas, Crystal, DDM \& LWR.* * *Strong Excel skills* *Core behavioural competencies* * *Strong interpersonal and relationship building skills* * *Articulate and numerate* * *A team player* * *Enthusiasm to learn and develop a career in delegated authorities.* * *Pro-active* * *Organised with a clear ability to prioritise and deliver on allocated tasks in a timely manner.*

Negotiable Salary

Head of Construction63093917354243128

Head of Construction

Title: Head of Construction Company: Everest Advisors (Uk), Ltd. Job Category: Underwriting Job Description: It is an exciting time for Everest Re Group, Ltd. ("Everest")! As we continue our journey, we see significant opportunity ahead of us to expand our reach, broaden our perspectives and enhance our capabilities in critical markets. Everest is a leading global reinsurance and insurance provider, operating for over 50 years through subsidiaries in the Bermuda, Canada, Europe, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organiszation is our people. At Everest, we are committed to the development of our people. We offer dynamic training \& professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including: * Generous tuition/continuing education reimbursement * Mentoring opportunities * Flexible work arrangements * Talent development initiatives * Networking groups Everest is a growth company with $14 Billion of Gross Written Premium Offering Property, Casualty, and specialty products among others, through its various operating subsidiaries located in key markets around the world. Everest has been a global leader in reinsurance with a broad footprint, deep client relationships, underwriting excellence, responsive service, and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers. This position will ideally be based in either Paris, Madrid or London, but we will consider other locations where we have a presence. We operate a hybrid schedule that has the option of working two days remotely each week. Role Purpose: In this role you will report into the International Head of Energy \& Construction and will be responsible for driving our expanding Construction proposition and strategy across Everest International Insurance (EII), whilst maintaining a focus on bottom line underwriting profit and delivery. Core Responsibilities: * Lead the strategic direction and profitable growth of the EII Construction Portfolio, developing underwriting guidelines and collaborating with colleagues to formulate strategies and identify growth opportunities tailored to regional markets. * Assist in driving collaboration and integration of Everest Insurance International and North American Construction portfolios. * Collaborate with the Head of Risk Engineering to develop risk assessment criteria. * Work with the Actuarial team to develop and refine pricing tools for the various construction segments and monitor portfolio performance against pricing expectations. * Cultivate and sustain effective relationships with key brokers and clients. * Collaborate and coordinate activities with other departments (e.g. Claims, Loss Control, and Accounting). * Identify and drive opportunities for process improvement and efficiency, recommending and implementing new procedures and programs as needed. * Working alongside the Head of Energy and Construction and Ceded Re with respect to the E\&C Reinsurance Treaty structure and execution. Skills \& Abilities: To be effective in the role you must have: * Held Senior Global Underwriting roles, with experience in Industrial and Civil Infrastructure Construction Projects across International marketplaces. * A technical background in both EAR and CAR * An understanding of related Construction classes such as Project Cargo, Liability, Project PI and Surety. Ability to represent Everest's cross class capabilities when considering strategic construction opportunities. * A proven ability to thrive within complex, matrixed organisations, effectively navigating and collaborating across multiple functions and levels. * Demonstrated expertise in establishing and nurturing effective relationships with brokers, clients and stakeholders. * Successfully navigated teams through change, fostering resilience and adaptability, while cultivating a high performing collaborative environment. * Demonstrated an ability to take calculated risks, consistently achieving favourable outcomes. * Excellent negotiation skills. * Strategic acumen in identifying opportunities and threats through thorough analysis of current and future trends, with an ability to comprehend the big picture. * Exceptional judgment and decision-making skills, utilising logic rationality and objectivity to make informed decisions. * Expertise in ensuring compliance with all internal management, regulatory controls, and external regulations Everest Values and Behaviours: Our recruitment practices assess candidates' behaviours, competences, and capability to ensure they are fit to fulfil their roles and carry out their duties with a high degree of integrity and commitment. Through our organisation values and colleague behaviours, we encourage cultivating a positive ethical culture, meeting our regulatory requirements and conduct standards by ensuring clear lines of responsibility, accountability, and a focus on fair customer outcomes. This includes all staff complying with the PRA/FCA SM\&CR Conduct Rules, at all times. The Conduct Rules are as follows: * to act with integrity, * to act with due skill, care and diligence, * to be open and co-operative with the FCA, the PRA and other regulators, * to pay due regard to the interests of customers and treat them fairly, * to observe proper standards if market conduct, and 6) act to deliver good outcomes for retail customers. Our values are the ideals we aspire to so that we can live up to the promise of our brand and underwrite opportunity for all our stakeholders. They are the guiding principles that inform our decisions, actions, and behaviours. The role holder will be required to embrace the Everest Core Values: Talent, Thoughtful assumption of risk, Execution, Efficiency, Humility, Leadership, Collaboration, Diversity, Equity, and Inclusion. Our behaviors define how we operate: Respect Everyone, Pursue Better, Lead by Example, Own our Outcomes, and Win Together. All colleagues are held accountable for embodying our behaviors and are evaluated on these as part of their performance. Type: Regular Time Type: Full time Primary Location: London Additional Locations: Madrid, Spain, Paris, France Privacy Notice \| Everest (everestglobal.com)

Negotiable Salary

Underwriting Lead - Surety63093596236673129

Underwriting Lead - Surety

**Introduction** At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe. We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities. We are currently recruiting for a Surety Underwriting Leader / Head of Surety to join RSA as we look to enter the Surety Market. Backed by Intact insurance who are already a big player in this market we already have some good foundations to build from. **Your Role** This is a fantastic opportunity to build and develop a book of business and design the strategy within Surety Underwriting. As the Underwriting Leader you will build a team that manages underwriting of profitable new business in line with business and portfolio strategies and performance targets for wholesale and international business. All this while keeping in line with internal and external governance and compliance standards. You will spend much of your time motivating your team to secure profitable deals and generate new business through effective selling. You will also be involved in developing and implementing operational plans, business development activities, monitoring and reporting business performance, managing stakeholder relationships and guiding and developing your team. You will have experience of developing business plans and whilst also managing a team, you will also build, maintain and develop relationships with selected brokers to optimise profitable growth. You will also spend some of your time working with brokers identifying, discussing, negotiating and converting new and existing business opportunities. In addition to this you will hold a senior underwriting license which you will maintain, and you will be responsible for coaching others and act as a referral point **What we offer you** At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future. We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us. **About Us** We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. We understand that home life is a priority and are happy to consider reduced hours or job shares. If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSAs application form. Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application. Job Reference: UK002779

Negotiable Salary

Software Engineer - Manufacturing Execution Systems630939175237151210

Software Engineer - Manufacturing Execution Systems

Do you want to join a team of IT professionals who apply their skills to bring groundbreaking, technology-based capabilities and business models to life? Have you been looking to use and grow both your IT and business skills? IT at Procter \& Gamble is where business, innovation and technology integrate to build a competitive advantage for P\&G. Our mission is clear - you deliver IT to help P\&G win with consumers. As an IT Software Engineer you will be responsible for maintaining a systematic, disciplined and quantifiable approach to the development, operations and maintenance of software. You will play a crucial role in developing IT solutions using Agile and DevOps practices, and by collaborating closely with Operations Engineers, you will enhance the flow between Development and Operations, enabling faster delivery of value. **Key Responsibilities** ------------------------ * Support the development and implementation of production execution solutions to P\&G Manufacturing sites. * Use expert skills in GE Proficy Suite and production execution process knowledge, to drive best practice in configuration of these solutions. * Advocate for improvements to product quality, security, and performance. * Be the expert and grow capability in others. * Solve technical problems of advanced scope and complexity. * Collaborate with the team on larger projects. * Continuously look for opportunities to create more efficient DevOps processes leveraging automation, new tools, and exploring new development platforms together with DevOps Engineers. **What We Offer You** --------------------- * **Responsibilities as of Day 1:** you will feel the ownership of your work and your impact on the business from the very beginning. * **Build from Within Career** : You'll collaborate with passionate individuals and receive both formal training and day-to-day mentoring from your manager. As a **'build from within'** company, our people start at entry level and progress through the organization. When we make a job offer, it's with the expectation that you will grow into one of our future leaders, and to help you get there, you will work closely with skilled P\&G veterans for mentoring and coaching at every step. * **Multifaceted, and supportive work environment**: Employees are at the core of P\&G, we value every individual and promote work/life balance. * **Competitive Salary and Benefits:** We consistently benchmark our salaries against top competitors and every P\&G employee's salary is reviewed at least annually so there is ample room for growth. In addition to this you'll receive an annual bonus based on business results. P\&G take a Total Rewards approach meaning on top of your salary, you can expect a whole range of benefits including: Double Match Pension Scheme; Private Medical Insurance; P\&G Contributed Share Programme; 25 Days' Holiday and more.

Negotiable Salary

Head of Claims Strategic Operations630939174876171211

Head of Claims Strategic Operations

**Company** Munich Re Specialty - Global Markets **Location** London , United Kingdom About us At Munich Re Specialty -- Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Please see our website for more information. Head of Claims Strategic Operations The Head of Claims Strategic Operations is part of the MRS-GM Claims Leadership Team and is a vital role for leading the MRS-GM Claims Department through its transformation journey to adapt to rapidly growing business (across Europe and APAC), changing system environments and operationalising integration initiatives. A key objective will be to drive the Claims Integration through its Systems and Processes phase, while ensuring key infrastructure and systems are established and streamlined in order to create one centralised Claims function. This will include building an in-house Claims Operations functionality with interim and long-term solutions. This leader will also identify plans for standardisation of systems, data, and processes to improve Claims management capabilities, reduce redundancies, and improve serviceability. Further, the Head of Claims Strategic Operations will organise the Claim system landscape and architecture to align with our growing business, which includes prioritising and implementing the roll-out of claim system improvements, new claim systems, collapsing and/or sunsetting of legacy systems, and data migration plans, while ensuring that the core needs of the Claims Department are met throughout system transitions. The Head of Claims Strategic Operations collaborates regularly with Finance, Data \& Process Improvement, Analytics, Business Architecture, IT and other MRS-GM stakeholders. Responsibilities: * Lead MRSGM Claims Department through a reorganisation and integration to adapt to rapidly growing business and changing system environments by developing strategy, priorities and recommendations. Define and implement KPIs and metrics to measure the success of Claims Operations. * Work with the Syndicate Claims Operations team to identify core functionality and maximise operational efficiency, while expediting change delivery for Claims advancements as the portfolio grows. Continuously evaluate and refine claims processes, utilising data and industry best practices to drive efficiency, accuracy, and cost-effectiveness. * Identify, prioritise and implement changes with structure, functions, processes, data, and systems to grow and adapt with MRSGM Claims' needs and provide visibility for Claims Management. * Build innovative functionality within systems to optimise efficiency and scale in-house handling. * Collaborate with Finance, Data \& Process Improvement, Analytics, Business Architecture, IT and other MRSGM partners regularly to identify Claims operational objectives and lead workstreams to accomplish the same. * Oversee, coordinate and ensure team executes timely internal and external reporting for Company and regulatory requirements. Stay informed of emerging regulations, claims trends, and market conditions, adjusting strategies accordingly. * Evaluate multiple legacy systems and incumbent system for optimal functionality to ensure consistent service delivery and customer experience. * Communicate operational initiatives, project status, and solutions to key issues to Group Claims Director and the MRSGM Executive Team. * Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. * Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting \& Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk. Knowledge and Skills * BA and/or advanced degree/ Lean six-sigma green belt or above preferred. * 10-12 years operations experience, 5 or more of which P\&C related. * Proven track record of success in leading strategic initiatives and process optimization in a claims environment. * Ability to lead through transition with solution-oriented mindset and adaptability. * Experience with enterprise-wide systems, automation solutions, and operational best practices. * In-depth knowledge and experience with P\&C/ Specialty claims operations. * Proven ability to manage organizational change, to involve and influence others to accept new ideas or innovative approaches, and lead in a team-based organization. * Collaborative and approachable style to work effectively with a multi-functional teams, multiple departments, and foster an environment of shared responsibility and accountability. * Analytic and technical ability to oversee develop reports, metrics and improvement plans. * University Degree and/or relevant professional qualification If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! Diversity, Equity \& Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow At Munich Re Specialty -- Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues. Learn more about sustainability at Munich Re -- choose your impact! **#BePresent** **#BeBold** **#BeCurious**

Negotiable Salary

Personal Lines Broker/Team630939174644511212

Personal Lines Broker/Team

We are a friendly independent insurance broker based in Faringdon, Oxfordshire, SN7 7HU. We work within various markets including Commercial, Cyber \& Risk Management, Sports \& Leisure, Freight \& Marine Cargo, Health \& Wellbeing, Home \& Property Owners, Travel \& Holiday, and more. If you are interested in joining our team please email Lana Tilley: lana.tilley@bgi.uk or call on 01367 246149. **Personal Lines Broker/Team** ------------------------------ Salary Circa £30,000 a year, full-time, permanent, Monday to Friday -- Faringdon, Oxfordshire. **Summary** This is a full-time hybrid role for a Personal Lines Broker, or perhaps a Team looking for a new home and new opportunities. Our office is located in Faringdon, Oxfordshire, but we appreciate teams might be located in other areas of the UK. The Personal Lines Broker/Team will be responsible for handling client enquiries, providing tailored insurance solutions, managing renewals, and processing claims. The role involves maintaining strong relationships with clients and ensuring high levels of customer satisfaction. We anticipate adding a flow of new mid/high net worth opportunities to the account over the coming year. **Required** * Experience in handling client enquiries and providing customer support * Knowledge of insurance products and the ability to provide tailored insurance solutions * Skills in managing new business, renewals and guiding clients with claims * Strong communication and interpersonal skills * Ability to work independently and collaboratively in a hybrid work environment * Attention to detail and high levels of accuracy * Relevant qualifications in insurance or related fields are beneficial * Experience using insurance-related software and technology **About Us** BGi.uk is an independent insurance broker, providing bespoke, tailored insurance solutions across the UK and EEA. Established in 1982, the company is privately owned and regulated by the FCA. BGi.uk takes a personalized approach, ensuring that each client receives an insurance solution tailored to their unique needs. BGi.uk is a forward-thinking Broker, e.g. we help clients navigate emerging risks from new technology, evolving regulations, and environmental responsibilities. **Benefits** * 25 days holiday, increasing each year to a maximum of 30 (plus bank holidays) * Company pension (5% employee/4% employer) * Enhanced maternity and paternity pay * Performance related bonuses * Hybrid working * Employee Referral Programme * Employee Assistance Programme * Good opportunities for career progression * Perks at Work * Informal, quirky office environment with casual dress * Staff Socials * Wellbeing days * Birthday Gift * Kitchen facilities with refreshments **How to Apply** Please send your CV to lana.tilley@bgi.uk or contact Lana on 01367 246149 for further information.

Faringdon SN7, UK

Negotiable Salary

Claims Specialist – Crisis Management630939172386591213

Claims Specialist – Crisis Management

Posting Description: **Claims Specialist - Crisis Management** Are you an experienced Crisis Management (product recall, PV / Terrorism / A\&H) Claims specialist who is ready to take the next step in your career? Are you able to provide first class client service ultimately securing the best possible claims outcomes? If so, then we'd love to hear from you in connection with this exciting new role! This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office. **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. **What the day will look like** As a key member of our dynamic organisation, you will be responsible for management and administration of new and existing notifications, collections, settlements and successful resolution of a portfolio of first party claims within the Crisis Management claims team Your responsibilities will include: * Managing a portfolio of Crisis Management claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction. * Management of the end to end claims process in conjunction with the broader Crisis Management team and our outsource provider * Provide proactive guidance for clients and Aon network offices to facilitate the settlement and conclusion of claims. * Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes. * Liaison with product specific client/market teams and assist in providing key claims data. **How this opportunity is different** This is a fantastic opportunity to join our dynamic, welcoming, and collaborative team. If you possess the requisite skills, experience, and passion for excellence, we encourage you to apply today. Let's embark on this exciting journey together! **Skills and experience that will lead to success** * London market claims handling knowledge and experience, ideally gained from a reputable insurance, broking or adjusting organisation within a first party products. * Proven experience of managing claims and delivering results in a client-facing environment. * Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders. * Strong understanding of insurance principles, policies and procedures. * Strong administration and organisational skills. **How we support our colleagues** In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com **#LI-JV2** **#LI-HYBRID**

Negotiable Salary

Senior Broker630935962021151214

**Description** --------------- **The Role** We are currently seeking an experienced and dynamic Senior Broker to join our London team. This role will involve managing client relationships, developing new business opportunities, and delivering high-quality broking services within the Corporate Risk \& Broking segment; with a focus on North American Property. * Assess clients' business needs and risk transfer requirements, providing tailored solutions and ongoing support. * Comprehend and adhere to business unit policies and procedures, offering explanations when necessary. * Cultivate and maintain strong relationships with clients, retail offices, and insurers. * Provide technical, industry, and subject matter expertise, leveraging team and Group resources as needed. * Develop appropriate solutions, pricing, and placement strategies to meet clients' needs, grow the portfolio, and deliver profitable business, while managing full client service from pre- to post-placement. **Qualifications** ------------------ **The Requirements** * Experienced knowledge of insurance markets globally to deal effectively with client and WTW's needs. * Preferably ACII qualified or working towards the ACII qualification. * Previous Broking portfolio experience. * Proven track record of delivering high levels of client service. * Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers, and external specialists. * Strong communication, negotiation and influencing skills. * Knowledge of WTW's products and services * Experience of working with and adhering to processes and systems to support client service delivery. **At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.** **We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com**

Negotiable Salary

Customer Service Representative630939172608011215

Customer Service Representative

**Do you have office-based customer service experience?** We're on the hunt for a talented Customer Service Representative to join our growing team. You'll work Monday to Friday, **just 37.5 hours a week** , no weekends or evenings! No experience necessary as we will provide you with full training! **We offer a basic salary of** **up to £24,000 p/a**. You'll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers -- Towergate Employee Benefits. Initially you will work from our centrally located office in Darwen alongside our welcoming and supportive team. Once you're feeling confident and your training and probation period is complete, **this role will become hybrid if you wish**, where you'll have the option to work just 3 days in the office and 2 days from home every week. **So, what does the role of a Customer Service Representative here involve?** * Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail. * Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business. * Support with administration duties such as invoicing, accounts, claims, underwriting. * You will need to enjoy working in a team, we work hard, help and support each other and we're driven to achieve all our team goals and objectives. In return you will be **welcomed and supported** by Towergate Employee Benefits, part of our Ardonagh family, an organisation that **cares about you as a person** and your wellbeing. Why not check us out on LinkedIn to find out what life's really like at Ardonagh. #AIB #LI-NW1 #LI-Hybrid *Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.* *If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.* Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. **Click here to see our standard benefits page**

Negotiable Salary

Underwriting Analysis Manager630939708238091216

Underwriting Analysis Manager

About Zego At Zego, we know that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't take into account how well you actually drive. That's why, since 2016, we've been on a mission to change all of that. Our mission at Zego is to offer the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are our driving force --- they're at the heart of everything we do. We've sold tens of millions of policies so far, and raised over $200 million in funding. And we're only just getting started. **Purpose of the role** Support innovation through the development of market-leading insurance products and underwriting practices. You will play a pivotal role in evolving Zego's underwriting operations, bringing technical expertise, analytical rigour, and a customer-centric approach to our product strategy. This role is central to scaling our underwriting capability across motor insurance segments through automation, data-led decision-making, and continuous improvement. **What you will be doing** * Supported by rigorous data analysis, set and monitor underwriting criteria to optimise quotability and minimise risk exposure. * Proactively make recommendations for product improvements. * Drive innovation in underwriting operations * Uphold principles of fairness and customer-centricity (e.g., Consumer Duty, Fair Value). * Interpret data and technical information to support business decisions. **What you will need to be successful** **Numerical:** * Proficient in advanced data analysis and visualisation using SQL, Python, R, Excel, and Looker; experienced with additional BI and analytical tools as required. * Ability to present data clearly and accurately in presentations to internal and external stakeholders (Google Slides) * High attention to detail in evaluating technical and numerical information. **Communication:** * Strong verbal and written communication skills. * Ability to interpret and explain complex policy wordings. * Capability to explain technical issues in a clear, structured, and logical manner. **Knowledge:** * Solid understanding of underwriting principles and insurance operations. * Deep knowledge of data analytical skills * Foundational knowledge of the UK motor insurance market is preferred but not essential, but would require ability to quickly learn from more experienced colleagues * Technical and practical experience using large data sets and data cleansing **Qualifications:** * Good standard of higher education or relevant professional qualification (e.g., NVQ, CII).Strong analytical / mathematics skills, ideally with a degree in Actuarial, Statistics, Mathematics, Data Science or Computer Science). Any Chartered Insurance Institute qualification is a plus. * Experience working in dynamic or growing teams would be advantageous. **What's it like to work at Zego?** Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. We're spread throughout the UK and Europe, and united by our drive to get things done. We're proud of our company and our culture -- a friendly and inclusive space where we can lift each other up and celebrate our wins every day. Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want. You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter. **How we work** We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life. **Our approach to AI** We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. **Benefits** We reward our people well. Join us and you'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that's just for starters! **There's more to Zego than just a job - Check out our** blog**for insights, stories, and more.** *We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.* #LI-IL1 #LI-Hybrid

Account Director - Insurance (International Construction team)630939174456351217

Account Director - Insurance (International Construction team)

**Description** --------------- We have a fantastic opportunity to join our International Construction team as an Account Director. You'll work within WTW's dedicated placing team, administering and arranging construction related insurances. You will need to develop a full understanding of the client's business, requirements and the services WTW provides, having the ability to work with a minimum level of supervision and being willing to undertake additional associated responsibilities within the WTW team as required. We are particularly interested in candidates with international experience including the Middle East and Africa. **The Role** Day to day client service, addressing requests and queries from the client, insurers and other third parties, including: o Advice on cover o Contract reviews o Placement of cover under the client's global programmes o Negotiation and arrangement of local policies as required o Issuance of evidence(s) of insurance as required o Ongoing servicing following placement Provision of technical, industry and subject matter expertise where required Understanding the client's business and risk management needs and delivering them through the provision of ongoing service Understanding the client's insurance programmes and utilising them in accordance with the client's insurance and risk management philosophy Maintenance of information on the client database Application of technical and client knowledge to preparation of documentation required to renew/place business within London and overseas markets (including MRCs, endorsements, etc.) Preparation of market presentations/underwriting submissions as required Interpretation and review of quotations, to ensure fit for purpose and meet client demands/needs Negotiation of terms and cover alterations with insurers and presentation to the client Completion of reports as required -- applying both technical and bespoke client knowledge Completion of summaries of insurance for all interested parties (client/network) -- applying both technical and client knowledge Attendance at key client and market meetings Working with clients, insurers and overseas network to address and resolve technical and other issues Liaison with other divisions/offices of WTW to access specialist expertise and provide local servicing where needed **Qualifications** ------------------ **The Requirements** Technical knowledge of insurance Construction insurance experience International experience including the Middle East and Africa. Strong interpersonal and communication skills with the ability to build relationships with the client and insurers and maintain strong relationships Able to deal professionally with internal and external contacts, able to represent the Business Unit and the wider WTW Group with a high level of credibility Excellent client focus with proven experience of delivery of high levels of direct client service Ability to analyse situations and provide recommendations to identify optimum solutions for clients Good understanding of the processes that support the operating model and strategy for the Business Unit and WTW Great Britain overall Experience of working with and adhering to processes and systems that support client service delivery Intermediate level of IT systems (as a minimum Microsoft Office) Intermediate knowledge of data analysis Good presentation skills Working knowledge of the construction industry Preferably educated to a degree level Preferably with professional qualifications of ACII or similar **At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.** **We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com**

Memory Advisor630939174401291218

**Age UK Leicester Shire \& Rutland** **Dementia Support Service -- Memory Advisor -- Fixed term contract 31/03/2026** Are you passionate about helping people living with dementia lead fulfilling lives and maintain their independence? Do you have experience in providing advice, guidance, or emotional support? If so, we'd love to hear from you. We are looking for a compassionate and knowledgeable **Memory Advisor** to join our dedicated Dementia Support Team. In this vital role, you'll support individuals with memory concerns, those with a diagnosis of dementia, and their families and carers---helping them to navigate what can be a confusing and difficult journey. **About the Role** As a Memory Advisor, you will: * Provide tailored information, advice, and emotional support to individuals affected by memory problems or dementia. * Assist individuals in accessing suitable services and support, including health, social care, and community resources. * Deliver one-to-one support sessions, both in person and over the phone. * Work closely with professionals, families, and carers to ensure a holistic approach to care. * Support awareness events and community outreach to improve understanding of dementia. **About You** To succeed in this role, you will have: * Experience in a support, advisory, or care-based role (experience in dementia services is desirable but not essential). * Excellent communication and listening skills, with a compassionate and non-judgmental approach. * Strong organisational and IT skills. * The ability to work independently and as part of a supportive team. * Ability to problem solve * A valid driving licence and access to a vehicle is essential. \* **Why Join Us?** * Be part of a passionate team making a real difference in people's lives. * Ongoing training and development opportunities. * Supportive working environment with a focus on wellbeing. * Competitive pension scheme * 25 day annual leave plus bank holiday's · Charity discounts · Blue light card -- plus many more discounts **Hours: 30 hours per week** **Salary: £13.50 per hour £21,117.91 per annum** **Base: Age UK Leicester Shire \& Rutland, Thorncroft, 244 London Road, Leicester LE2 1RH** **Closing date: 18.07.2025** **Interview dates: 31 July \& 1 August 2025 03.07.2025** **Reference No. TGLG 080725** **How to Apply:** If you are passionate about supporting older people and have the skills and experience to contribute to our service, we would love to hear from you. Please submit an application form or your CV with a cover letter outlining your experience and suitability for the role to tara.goacher@ageukleics.org.uk Job Types: Part-time, Fixed term contract Contract length: 8 months Pay: £21,117.91 per year Expected hours: 30 per week Benefits: * Company pension * Health \& wellbeing programme * Life insurance * Private dental insurance * Private medical insurance Work Location: In person Application deadline: 18/07/2025 Reference ID: TGLG 080725

Underwriting Operations Technician630939175153951219

Underwriting Operations Technician

*Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.* *Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world's fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.* Underwriting Operations Technician, Tech(6 month FTC) We are currently recruiting for an Underwriting Operations Technician to join our Underwriting Operations Team (supporting the Tech Team), initially on a 6 month Fixed Term basis. Role Purpose To support the Underwriting and Operations divisions through defined administrative responsibilities. Roles \& Responsibilities * Enter risk and policy data in to the Underwriting system(s) within the defined Service Level Agreements. * Undertake peer-to-peer quality assurance checks within the defined Service Level Agreements. * Ensure all risk and policy queries are communicated through the appropriate channels and responded to in a timely manner. * Process unmatched USMs within the defined Service Level Agreements and escalate any issues through the appropriate channels. * Ensure all tasks are completed for month-end close. * Assist with credit control and provide support to the credit control team with aged debt and excess cash queries when required. * Attend team, departmental and divisional meetings to build, and maintain, internal relationships and continue understanding of the business. * Scan and store all documentation in to the document management storage folders as required. * Ensure that Underwriting files are complete and accurate. Obtain any outstanding items from the underwriting team. * Assist with, and drive forward, company projects as required. * Assist with the training of new team members and act as a Subject Matter Expert as requested by the management team. * Undertake other appropriate ad-hoc tasks as requested by the management team. Person Specification * 6 months -- 1 year office experience. * Develop knowledge of the lines of business. * Data entry. * Analytical and problem solving skills. * Excellent written and verbal communication skills. * MS Office -- Excel, Word and Outlook; and Underwriting systems. * Educated to GCSE / A Level -- with at least 5 A -- C at GCSE (including Maths). Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people. Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Client Manager - Commercial Insurance630939173856031220

Client Manager - Commercial Insurance

Posting Description: **Client Manager -- Leicester** Do you have the skills to successfully manage Corporate clients? Are you looking for the chance to build a career at a leading risk advisor and insurance broker? Then we have a great opportunity for you! Aon, are currently recruiting for a Client Manager to join our Corporate Insurance team in Leicester. This is a hybrid working role -- with elements of home, office and client-based work, although as leader of client service teams your focus would be on engaging with your clients as much as possible. The Client Manager will lead a portfolio of our key clients, managing the relationship, ensuring excellent service provision for the client through their dedicated service team and Aon's specialist resources, and ensuring they are aware of the full capability of Aon to grow successful long-term client partnerships. **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. **What the day will look like** Corporate provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company; the CEO and CFO's will be looking for a local relationship with their broker, who can provide a tailored approach. Corporate clients typically require bespoke insurance programmes and associated risk management and risk transfer services. Besides being the insurance broker, the corporate team in Leicester provide clients advice on insurance and risk management across most industries, with specialisms in care, food and beverage; retail; hospitality and the digital economy. **Key responsibilities include:** * Lead and Manage the service provided to clients by our Corporate Team. Ensure the highest level of service to each assigned client in line with the agreed client service tools. * Identify and introduce Aon's products and services to meet the client's needs and understand and communicate each Client's business issues and needs to the service team and other parts of Aon. * Build client relationships with key decision-makers at the client. * Grow the revenue and profitability of your client portfolio, including meeting annual revenue target for this portfolio. Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. **How this opportunity is different** This is a great opportunity to work build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to client. You will be supported by an experienced leadership team who want to see you succeed. **Skills and experience that will lead to success** * Proven experience in the insurance industry, with experience in client relationship management and the core lines of commercial risks is essential. * ACII or equivalent. * Technical Insurance Knowledge. * Experience managing large commercial and corporate insurance risks is desirable. * Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc. * Prior experience with sales, fee setting, negotiation and influencing. * An effective communicator and presenter. * Client focused with a consultative approach and commitment to excellence in the provision of client service. **How we support our colleagues** In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com **#li-jv2** **#LI-HYBRID**

Contents & Buildings Insurance Specialist630939174078731221

Contents & Buildings Insurance Specialist

We are seeking a knowledgeable and motivated professional with experience in **contents and buildings insurance** . In this role, you will be responsible for advising clients on suitable insurance policies, sourcing competitive quotes, and ensuring clients are adequately covered based on their needs. This is a **full-time hybrid role**, primarily remote, with occasional work required at our Mayfair office. **Key Responsibilities:** * Advise clients on **contents and buildings insurance** options tailored to their requirements * Source and compare insurance policies from various providers * Ensure clients receive competitive and comprehensive coverage * Process applications and support clients throughout the policy lifecycle * Maintain strong relationships with insurers and clients * Stay up to date with industry regulations and policy changes **Salary \& Benefits** * Generous commission split on self-employed basis or employed basic salary with reduced commission * Commission negotiable subject to experience * Supportive and collaborative work environment **Qualifications \& ExperienceEssential:** * Experience working in **contents and buildings insurance** * Strong understanding of policy structures and underwriting criteria * Excellent communication and client relationship skills * Ability to work independently and as part of a team **Desired:** * Use of research and back-office systems, i.e., Acturis, Defaqto, Intelligent Office If you have the experience and expertise in **contents and building insurance** and are looking for a dynamic opportunity, we'd love to hear from you! Job Type: Full-time Pay: £30,000.00-£100,000.00 per year Additional pay: * Commission pay Schedule: * Monday to Friday Application question(s): * Do you have an existing transferable client bank? Experience: * insurance: 1 year (preferred) Work Location: Hybrid remote in London W1J

£30,000-100,000

Case Resolution - Cash Transaction630939172445451222

Case Resolution - Cash Transaction

**Job Summary** Ensure the accurate and efficient processing of financial instructions ensuring that SRA Accounts Rules are complied with and the required SLAs are met. This role will also require working with the organisation and your team to ensure that we are delivering an excellent service that meets the needs of the business. You will therefore need to be a good communicator, confident and self-motivated whilst displaying company values. **Core Responsibilities** * Ensure compliance with SRA accounts rules and HOFA requirements * Finance transactions are processed and completed in a timely and accurate manner * Processing payments to customers throughout their claim in line with regulatory requirements and SLA's * Ensure cheques received into the business are banked in a timely and accurate manner, ensuring daily reconciliations and banking reports are completed in accordance with agreed processes * Ensure daily allocated tasks are posted accurately and completed in accordance with agreed processes. * Processing costs and disbursement payments in line with relevant instructions * Financial procedures relating to reconciliation and payment activity. * Electronic data inputting and data reconciliation. * Archiving, scanning, photocopying. * Electronic data inputting and data reconciliation. * Maintain and update the case management system. * Data interrogation, numeracy reconciliation and ability to use Microsoft Office. * To undertake any other tasks as deemed relevant and reasonable by the business. * To undertake general office duties as and when required **Key Performance Indicators** The following KPIs will apply to you; this list is not exhaustive and may change as the business develops: * Ensure money is processed in a timely manner avoiding any breaches of SRA Accounts Rules. * Ensure daily allocated tasks are posted accurately and completed in accordance with agreed processes. * Ensure training is provided and completed in order for daily allocated tasks to be completed in accordance with agreed processes * Your performance will be reviewed on a monthly basis through one-to-one meetings with your Line Manager. **Person specification** **Essential** * Experience of working in a high volume and delivery focused finance environment. * Highly organised and able to work under pressure to strict deadlines. * Ability to prioritise and plan with excellent time management skills. * Excellent attention to detail. * Good communication skills and able to communicate at all levels. * Dynamic, proactive, self-motivated and uses own initiative. * Good Microsoft skills, including word and excel. **Desirable** * Understanding of SRA accounts rules and ideally worked within a legal environment. * Previous experience of working with Proclaim operating systems, or another similar Finance IT system. * Shows a willingness to get involved and have a hands on approach. * Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives. * Team Player and acts as a role model to your colleagues, working together to achieve business and team goals. Works well within a team but with the ability to work independently. **Equal Opportunities** Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone. We're an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website. **Final note** The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion. Please continue to follow us on LinkedIn for more opportunities. Job Types: Full-time, Permanent Pay: £22,932.00-£24,000.00 per year Benefits: * Company pension * Cycle to work scheme * Free parking * Life insurance * On-site parking * Paid volunteer time * Referral programme * Sick pay Ability to commute/relocate: * Wakefield WF2 7UA: reliably commute or plan to relocate before starting work (preferred) Work authorisation: * United Kingdom (required) Work Location: Hybrid remote in Wakefield WF2 7UA

£22,932-24,000

Customer Service Advisor630935962945311223

Customer Service Advisor

**Overview** An exciting opportunity has arisen for a Customer Service Advisor to join Innovation 24 a dynamic and well-focused business which provides web-based intelligent software, devices and insurance products to the motor industry and fleet managers. We are presently looking to recruit a Customer Service Advisor to provide 1st Line Support to the Innovation 24 customer base. **Role purpose and summary** * Provide first line support to Innovation 24 customer base, which includes Inn-Track Retail. * Support diary management and bookings for Account Managers and Fitters. **Key responsibilities/accountabilities** * To be competent with each of the internal / external systems, and portals used by the organisation and its customers. * Understand and maintain the knowledge, comfortably discussing these systems with customers of all levels. * To respond to customer queries received via various support platforms, resolving all queries in a timely manner. * To make outgoing customer courtesy calls to ensure customers are happy and comfortable using the organisations software, devices and insurance. * To build, develop and maintain relationships with customers. * To keep internal systems up to date with customer information. * To upsell system enhancements and new products during customer engagement. * To prepare reports for management. * To highlight concerns and or problems to Customer Service Supervisor, line manager Senior Management team members in a timely and effective manner. * To understand and analyse telematics data in order to deal with customer queries. * To have a working knowledge of technical issues that may arise with the telematics devices and identify what / who is needed to rectify such issues. * To work alongside the development team to ensure that the systems being developed meet customer requirements. * To support training of new team members. * To effectively monitor and schedule on-site visits for the Account Management team. * Where necessary, assist with the scheduling of Fitting team. * Build and maintain a relationship with Aviva claims department. Deal with day to day queries on behalf of customers, and address any pressing issues. * To support Customer Service Supervisor and Customer Service Manager. * Ensure good relations and communications with all key stakeholders. * Observing and complying with GDPR. * To achieve objectives and targets set. * Carry out reasonable tasks as requested by your line manager. **Experience/skills/ knowledge/key qualifications** * Ideally previous experience completing a similar role within a fast paced environment. * Previous inbound and outbound customer service experience. * Proficient IT skills with intermediate knowledge of Microsoft Word and Excel and the ability to learn new software. **Person specification** * Demonstrable experience of taking ownership and full accountability for customers' requirements. * Able to effectively multi-task. * Customer focused. * Excellent verbal and written communication. * Ability to communicate and forge effective relationships with internal and external stakeholders / customers. * Confident in speaking with internal and external stakeholders. * The ability to prioritise recognising importance and urgency. * Demonstrate composure to stay calm when working under pressure. * Team player. * Demonstrate behaviour in line with Company values. **Key internal and external relationships and considerations** Internal stakeholders and relationships to consider: * Account Managers, for diary management and scheduling. * Fitters, for diary management and work scheduling. External stakeholders and relationships to consider * All external customers that Innovation 24 provide a service to, to support as necessary (queries, order processing, claims, device triage, cancellations etc.) * Aviva claims team, to ensure that claims are correctly managed and chase up customer queries. * Inn-Track Retail customer management, inclusive of order processing through to support and renewals. Job Types: Full-time, Permanent Pay: £23,000.00-£25,000.00 per year Benefits: * Company pension Schedule: * Monday to Friday Location: * Stockport SK6 2QU (preferred) Work Location: In person

£23,000-25,000

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