Accessible Studio - Raffles Hall

Refund Policy

Cancellation Policy ****The following is a brief summary of the standard apartment cancellation terms. For the full terms and conditions, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time changes; please refer to the apartment contract for the definitive version. The complete cancellation policy is detailed on the apartment provider's website under the booking section, and you may also review it on this page. Please read carefully and ensure full understanding. Part One: Initial Cooling-Off Period (Cancellations Within 7 Days) You may cancel your booking within 7 days after accepting your offer or paying your deposit (provided you have not yet moved in), and the apartment provider will refund your deposit in full. Refund timeline: Deposits are typically refunded within 28 working days after cancellation. Important note: As a landlord, the apartment provider is legally required to place your deposit into a third-party protection scheme. If your deposit has already been transferred to such a scheme at the time of cancellation, the refund may take up to 60 days, as it must go through the third-party scheme's processing cycle. In such cases, the refund will be issued directly by the third-party scheme, and you will need to provide the repayment ID they sent you. The apartment provider cannot influence the processing time once the deposit is with the third-party scheme. Part Two: Cancellation After the Cooling-Off Period (After 7 Days) If you cancel your booking after the initial 7-day cooling-off period: - You remain liable for weekly rent (including partial weeks) until the apartment provider successfully relets the room. - If the apartment provider finds a new tenant to relet the room, your agreement will be terminated, but you will be charged a £50 contract amendment fee, deducted from your deposit (or proportionally if a lower deposit was paid). Note: If your deposit is to be refunded to a bank account outside the UK, the apartment provider will deduct £20 from the refund amount to cover international bank transfer fees. "No Place, No Pay" This policy applies to the following two categories of students: - First-year undergraduate and first-year postgraduate students - Second-year and above students Cancellation rules differ between these two groups; please refer to the applicable section based on your status. Section A: First-Year Undergraduate and First-Year Postgraduate Students If you are an incoming first-year undergraduate or postgraduate student and are unable to attend your intended university for one of the reasons below, you may be eligible to terminate this agreement: 1. Grades Not Met: Your offer from your chosen university or higher education institution has been withdrawn due to failure to meet the required academic conditions. 2. Grades Exceeded Expectations: You are a first-year undergraduate who has accepted an offer from a different university due to unexpectedly higher grades. What You Must Do: 1. Send an Email Use the email address you used to make your booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send the email to your specific apartment's email address. In the email, confirm your intention to cancel the booking and include your full name and details of the booked apartment. 2. Provide Supporting Documents - A rejection letter issued by your university/college or UCAS - A UCAS status screenshot showing that the required grades were not achieved - Or proof of a new university offer obtained via UCAS Adjustment Time requirement: These documents must be submitted within 3 calendar days of results being published. Latest submission deadline: 28 August (whichever is earlier). 3. Once the apartment provider verifies your documents, your agreement will be cancelled and your deposit will be fully refunded within 30 days. 4. Consequences of Late Submission If you fail to submit the required information within 3 days, you remain liable for rent for the entire contract period until a replacement tenant acceptable to the landlord is found and the room is relet. Section B: Second-Year and Above Students Important Notice: Once you accept your offer and pay your deposit, your booking is confirmed and you enter into a legally binding contract. Please ensure you fully understand its terms before acceptance. Cooling-Off Period (Initial Cancellation Window) You may cancel your tenancy agreement within 7 calendar days after your booking date. How to cancel: Email salesenquiries@wearehomesforstudents.com (if already moved in, email your apartment's address). Refund: Full deposit refund if cancelled within the cooling-off period. Note: Deposit refunds may take several weeks following cancellation, depending on the progress of deposit placement into the protection scheme; the apartment provider cannot influence the speed of refund. Cancellation After the Cooling-Off Period After the cooling-off period, termination of the tenancy agreement is permitted only under the following circumstances: - A suitable replacement tenant is found; - A legally applicable notice is served under current legislation — specifically, where your university or higher education institution withdraws your offer due to failure to achieve the required academic progression grades. If your university withdraws your offer due to unmet academic requirements and you wish to terminate your contract, you must: 1. Send an Email Use the email address you used to make your booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send the email to your specific apartment's email address. In the email, confirm your intention to cancel the booking and include your full name and details of the booked apartment. 2. Provide Supporting Documents - An official confirmation letter from your university/college stating that your offer has been withdrawn due to failure to meet the required grades. 3. Time Requirement These documents must be submitted within 3 calendar days of receiving the official confirmation letter. If Your Tenancy Has Already Commenced If you receive the official confirmation letter after your tenancy has commenced, you remain liable for rent from the start date of your tenancy until a replacement tenant acceptable to the landlord is found and the room is relet. Once the apartment provider verifies your documents, your agreement will be cancelled. Your deposit will be fully refunded within 30 days. Consequences of Late Submission If you fail to submit the required information within 3 calendar days: your deposit will not be refunded, and you remain liable for rent for the entire contract period until a replacement tenant acceptable to the landlord is found and the room is relet. Other Important Notes Deposit Non-Transferability: Deposits paid are non-transferable to other applicants or to other academic years. "No Visa, No Pay" This policy applies exclusively to international visa applicants. If you fail to obtain your required visa prior to the commencement of your tenancy agreement, you must: What You Must Do 1. Send an Email Use the email address you used to make your booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send the email to your specific apartment's email address. In the email, confirm that you have failed to obtain the required visa and wish to cancel the tenancy agreement, and include your full name and details of the booked apartment. 2. Provide Supporting Documents - Official visa refusal notice issued by UK Visas and Immigration (UKVI) Time requirement: These documents must be submitted within 3 calendar days of receiving the refusal notice. For academic year bookings, the latest submission deadline is 20 September. Provided the apartment provider receives the correct documents within the stipulated timeframe, your tenancy agreement will be terminated and your deposit refunded. Consequences of Late Submission If confirmation is not received by the deadline and your tenancy has already commenced, you remain liable for rent from the start date of your tenancy until a replacement tenant acceptable to the landlord is found and the room is relet. Part Two: Visa Issues After Tenancy Commencement Scenario 1: Tenancy has commenced but keys have not yet been collected If your tenancy has commenced but you have not yet collected your keys, you remain liable for rent until a suitable replacement tenant is found. Scenario 2: Visa revoked after key collection If your visa is revoked after you have collected your keys, you must immediately notify the apartment team: Notification deadline: Within 48 hours of receiving the official notification. Notification method: Email salesenquiries@wearehomesforstudents.com (if already moved in, email your apartment's address). Required documentation: Official visa revocation document issued by UK Visas and Immigration (UKVI); confirmation letter from your university stating that you have been released from your studies. Subsequent process: You will no longer be permitted to reside in the accommodation, but you remain liable for rent until either: a suitable replacement tenant is found; or any applicable statutory notice period ends.