**Job Overview** We are seeking a friendly, professional and experienced Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires a strong focus on guest services, effective communication skills, and the ability to manage multiple tasks efficiently in a fast-paced environment. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our ability to cater to a diverse clientele. **Duties** * Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression. * Manage check-in and check-out processes efficiently, handling reservations and room assignments. * Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions. * Maintain accurate records of guest information and transactions using hotel management software. * Handle phone calls with excellent phone etiquette, addressing inquiries or directing calls as necessary. * Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. * Assist in resolving any guest complaints or issues in a timely manner, ensuring a high level of service is maintained. * Uphold the hotel's standards of cleanliness and organisation at the reception area. **Qualifications** * Previous experience in hospitality or guest services is preferred but not essential; training will be provided. * Strong communication skills with an emphasis on phone etiquette; bilingual or multilingual abilities are advantageous. * Excellent interpersonal skills with a friendly demeanour and the ability to work well under pressure. * Proficient in using computer systems and hotel management software; familiarity with booking systems is a plus. * Ability to work flexible hours, including evenings, weekends, and holidays as needed. * A keen attention to detail and strong organisational skills are essential for managing multiple tasks effectively. Join us in creating memorable experiences for our guests while enjoying a dynamic work environment! Job Types: Full-time, Part-time Pay: £11.44-£12.50 per hour Expected hours: 20 -- 40 per week Additional pay: * Tips Benefits: * Employee discount Schedule: * Monday to Friday * Weekend availability Ability to commute/relocate: * Eastbourne BN22: reliably commute or plan to relocate before starting work (preferred) Experience: * Hotel: 2 years (required) * Hospitality: 2 years (required) Work authorisation: * United Kingdom (required) Work Location: In person