55 Other in England lowest at $8.5+

Contact Centre Team Manager63093970490243120

Indeed

Contact Centre Team Manager

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. ABOUT US: We are Allwyn UK, part of the Allwyn Entertainment Group -- a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024. We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK's most inclusive organisations --where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in- a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes. ROLE PURPOSE: * To deliver exceptional customer service to all Allwyn customer and retailers, through effective performance management, coaching and development of a contact centre team ROLE RESPONSIBILITIES: * Ensure all agreed departmental KPIs and GAMCOM requirements are achieved, resulting in an optimum level of service being delivered at all times. * Ensure all people related tasks are completed as documented in company procedures e.g. PDP Reviews, administration of the absence process, health and safety requirements. * Monitor the team's real time adherence to predefined work schedules, investigating and resolving variance as necessary, including attendance, shrinkage, and productivity (where dedicated real time management is not available). * Undertake performance management for each member of the team, develop Personal Development Plans (PDPs), jointly identify and secure appropriate learning, coaching and training opportunities aligned to the individual's preferred learning style and provide performance feedback in line with defined standards. Consistently manage all performance shortfalls. * Manage and improve the performance of operational processes and working practices. KEY MEASURES OF SUCCESS: * Manages/supervises the daily management \& acts as an expert in a customer contact related discipline. * Has strong knowledge of TNL products with a view of being a subject matter expert to agents \& colleagues. * Solves complex problems when they arise whilst being innovative in their approach. * Understands customers needs \& is able to manage/diffuse tense or difficult customer situations. * The ability to make decisions guided by functional support. * To demonstrate success in managing \& improving absence within a contact centre * Review \& improve AHT (Average Handling Time) within your team. * Shows accountability in managing \& closing complaints within Internal timeframes. KEY SKILLS AND EXPERIENCE: * Proven People Management experience * Experience of leading a team within a customer service environment * Ability to use Microsoft Office Applications · Knowledge of CRM solutions e.g. SAP/Gem Suite * Experience in analysing \& using data to support development \& performance of Contact Centre Agents. OUR GOAL IS TO CREATE ONE OF THE UK'S MOST INCLUSIVE ORGANISATIONS -- WHERE PEOPLE CAN BRING THE BEST OF THEMSELVES, TO DO THEIR BEST WORK, EVERY DAY, FOR THE BENEFIT OF GOOD CAUSES. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. **Benefits** * 26 days paid leave (plus bank holidays) * Annual bonus scheme * 2 x Life Days * 4 x Salary of Life Insurance * Pension: we'll match your contribution up to 8.5% * Single Private Health Cover * £500 Wellness Allowance * Income Protection * Enhanced parental leave (maternity and paternity) * Eye Care, Dental and Cycle To Work schemes

Watford, UK

Negotiable Salary

Customer Service Assistant (Arcades)63093598884481121

Indeed

Customer Service Assistant (Arcades)

**HB Leisure**is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team. We like to do things differently here at **HB Leisure** , we don't just open doors to a career in the **leisure industry** , and we also offer the **opportunity to travel the globe to experience working in our other incredible locations**! If a desk isn't for you, then you are for us, so why don't you join us working in a **fun theme park environment** and **develop skills** that will be recognised throughout your career! As a **Customer Service Assistant (Arcade Host)**, you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade. **In return we will offer you:** * Competitive rates of pay * Flexible working hours * Recommend A Friend Bonus (Subject to T\&C's) * Winter Opportunities between your Seasonal Contract * Discounts to hundreds of tops retailers * Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts. * Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world's most amazing locations **Person Specification:** * Great customer service, communication skills and a positive, outgoing personality * Honest, reliable and a responsible individual with strong work ethic * Are able to offer good availability on weekdays and weekends (including bank holidays) * Be able to follow instructions and comply with all company standards * Have reliable transportation -- due to the location of the site

Chertsey, UK

Negotiable Salary

Indeed

First Line IT Support

**£21,000 to £24,000 per annum DOE** **Job Types: Full-time, Permanent** Established since 1998, 5G Communications are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m. Following company training the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients. **Location:** High Wycombe, Buckinghamshire **The Role** The day to day role will involve resolving issues and support for management and employees of our group of companies from a ticket-based system. In addition, the role will require the successful applicant aiding and supporting our external customer base, as necessary. **Experience:** * Minimum of 1 years in a Desktop Support environment * Proficient with Windows Desktop Operating Systems essential (Windows 7/ 8/ 10) / MAC * Basic Experience with Windows Server Operating Systems * Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365) * Basic Networking knowledge ex (DHCP, DNS) * Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre. * Basic Experience with Enterprise Antivirus packages * Basic Experience Backup management **Responsibilities:** * Remote IT Telephone Support for customers * Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access. * Provide remote support using any industry accepted remote support software. * Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services. * Adherence to a call logging process * Password resets/mail routing/new accounts etc. * Logging customer queries and meeting SLA's * Updating existing tickets with SLA time * Remote IT Maintenance for customers * Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers. * Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice. * Scheduled Server maintenance * Onsite IT Support for customer * Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers. * Onsite Project installation work * Escalate when needed to in accordance with SLA **Education \& Qualifications**: * A Levels * A+, N+ or Microsoft MCSA /MCSE optional **Other requirements:** * Have previous IT remote telephone support experience * Fluency in English is mandatory * Good personality * Willingness to learn **We offer the following benefits:** * A competitive basic salary from £21,000 to £24,000 per annum DOE * Training and development plans. * Staff bonuses and holiday incentives If you feel you have the skills for our First Line IT Support role, please apply now!

High Wycombe, UK

Negotiable Salary

Technical Support Analyst63093970526467123

Indeed

Technical Support Analyst

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact Click "Apply" to get started. Why join our team? pladis is home to iconic brands Godiva, McVitie's and Ulker. These brands make sweet treats and savoury treats that consumers everywhere recognise and enjoy! As we start on our new pathway, we will continue making the biscuits and confectionery people know and expect from these brands, and we will expand their portfolios too. Together we will build new and exciting products at pladis -- new flavours, new concepts and new ways to share happiness. Our global head offices relocated in summer of last year to a fresh, inspiring and dynamic office space in Chiswick Park. The technology installed at the new pladis head office is the best in class, designed to promote an engaging and collaborative culture. The Technical Support Analyst will work in a small onsite IT team to proactively manage onsite technology while trouble shooting BAU IT issues. This is a great opportunity to work with a wide range of users within the business, including Senior Management, and grow and develop technically in a fast-paced environment. There will also be opportunities to work in a manufacturing environment supporting users in our locations around the UK. What will this role achieve? As Technical Support Analyst, you'll be responsible for providing exceptional services to pladis employees, whilst upholding IS policies, standards and procedures. You will be working on a variety of different applications, systems and hardware that require attention to detail and a pragmatic approach to identifying and resolving issues. The role will suit a candidate who has the interpersonal skills to complement their technical skills and can empathise with the user's perspective, simplifying technical information. The suitable candidate will also have a sense of urgency and a strong desire to provide outstanding service. What will be your key deliverables? * Act as the primary technical IT point of contact to assist and provide telephone, remote and onsite deskside technology support to all users across the business * Perform analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions * Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels * Ensure all new starters are set up with the right equipment, supporting them from a technical perspective with their onboarding * Support the roll-out of new applications, tools, and services * Facilitate and support Town Hall meetings * Support with IT training on ad hoc basis What do you need for this role? Essential * Proven experience in an IT customer facing role * Experience supporting C Level Suite/VIP's * Experience in troubleshooting and a passion for resolving customer issues * Strong interpersonal skills and the ability to work effectively across all levels of the organisation and handle each request with discretion, tact, diplomacy, and patience * Excellent problem-solving skills, good lateral thinking skills and methodical approach to day-to-day tasks to ensure a fast resolution of issues * Proficient in Microsoft Windows 10 and 11 \& Microsoft Office Applications * Experienced in AV Technology (Video Conferencing) * Desktop deployment/Imaging knowledge Desirable * A working knowledge of ITIL pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business. We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.

Chiswick Park, Chiswick, London W4 5LE, UK

Negotiable Salary