**Overview** We are seeking a dedicated and dynamic Shop Manager to oversee the daily operations of our retail establishment. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As the Shop Manager, you will be responsible for managing staff, driving sales, and ensuring that the shop runs smoothly and efficiently. **Duties** * Lead and supervise a team of sales associates, fostering a positive and productive work environment. * Manage daily shop operations, including inventory management, merchandising, and maintaining store standards. * Develop and implement sales strategies to achieve targets and enhance customer satisfaction. * Communicate effectively with staff and customers, demonstrating excellent phone etiquette and interpersonal skills. * Organise staff schedules and training sessions to ensure optimal performance and service delivery. * Monitor sales performance and provide feedback to team members to encourage growth and improvement. * Handle customer inquiries, complaints, and feedback in a professional manner to maintain high levels of customer satisfaction. **Qualifications** * Proven experience in sales management or retail management is essential. * Strong organisational skills with the ability to manage multiple tasks simultaneously. * Excellent leadership qualities with a knack for motivating and developing team members. * Bilingual abilities are highly desirable to cater to a diverse customer base. * Proficient in communicating effectively with customers and staff at all levels. * A proactive approach to problem-solving with a focus on achieving results. If you are passionate about retail management and possess the necessary skills to lead a team effectively, we invite you to apply for this exciting opportunity as our Shop Manager. Job Type: Full-time Pay: £31,000.00-£39,000.00 per year Schedule: * Monday to Friday * Overtime * Weekend availability Work Location: In person Reference ID: Shop Manager