**Job description** Role: **Senior Customer Services Administrator** Hours: **42.5 hours per week (Monday - Friday 8.00 -- 17.00)** Holiday: **20 days + bank holidays** Type: **Full time, permanent position (office based role)** We are seeking a highly skilled and experienced Senior Customer Services Administrator to join our team. This is an exciting opportunity to work in a fast-paced and dynamic industry, supporting our clients with their security needs. As a Senior Customer Services Administrator, you will be responsible for providing excellent customer service and ensuring the smooth operation of our security services. Responsibilities: - Serve as the main point of contact for our clients, providing exceptional customer service through various communication channels such as phone, email, and in-person interactions - Coordinate and schedule security services to meet client's needs and ensure timely delivery of services - Develop and maintain strong relationships with clients to understand their unique security needs and provide customised solutions - Manage client accounts and ensure accurate and timely billing and invoicing - Troubleshoot and resolve any customer complaints or concerns in a professional and timely manner - Collaborate with various departments within the company to ensure efficient and effective delivery of services to clients -Prepare reports summarising customer service activities and performance for senior management -Monitor KPIs such as response time, resolution rate, and customer satisfaction -Analyse customer feedback to identify service improvement opportunities -Ensure compliance with company policies and industry regulations Requirements: - Minimum of 5 years of experience in customer service, preferably within the security industry - Excellent communication and interpersonal skills with the ability to build and maintain strong relationships with clients - Strong organisational and time management skills, with the ability to prioritize and multitask in a fast-paced environment - Knowledge of security services and industry trends - Proficiency in Microsoft Office and customer relationship management software - Ability to remain calm under pressure and handle difficult situations with professionalism If you are a highly motivated individual with a passion for providing exceptional customer service and a background in the security or related industry, we want to hear from you! Job Types: Full-time, Permanent Pay: From £27,000.00 per year Schedule: * Monday to Friday Work Location: In person