**Overview** We are looking for a **Café Manager or Deputy General Manager** to lead the day-to-day running of The Holt's café service. This is a hands-on, customer-focused role responsible for delivering a warm, efficient and professional café experience, supporting both our community ethos and our ambition to be a go-to local destination. **Responsibilities** * Oversee daily café operations including setup, service, cleanliness and close-down. * Manage front-of-house café staff: rota planning, shift leadership, training and motivation. * Deliver exceptional customer service that reflects The Holt's friendly, community-first ethos. * Maintain high standards of food and beverage presentation and quality. * Manage café stock levels, orders, deliveries and relationships with suppliers. * Ensure café compliance with food safety, hygiene and health \& safety standards. * Assist with planning and delivery of day-to-day food service and match-day offerings. * Monitor customer feedback and make proactive improvements to service. * Ensure the café is clean, welcoming, and well presented at all times. * Collaborate with the kitchen team on menu planning, specials, and dietary requirements. * Handle point-of-sale duties including cashing up and reporting daily takings. **Qualifications** * Proven experience working in a café or hospitality environment at a supervisor or manager level. **Skills \& Abilities:** * Excellent customer service and communication skills. * Calm under pressure and solutions-focused. * Organised, with good time management and multitasking abilities. * Confident using till systems, rota software, and basic ordering systems. **Personal Qualities:** * Friendly, approachable, and community-minded. * Takes pride in high standards of presentation and service. * Flexible, proactive, and happy to lead by example on the shop floor. * A team player who thrives in a dynamic, people-focused environment. * Strong knowledge of food hygiene, allergen awareness, and barista skills. * Experience in managing small teams and training staff. This role is ideal for someone who loves hospitality, enjoys variety, and is passionate about creating a welcoming space for customers. You'll be a key part of The Holt's frontline team, helping to build its reputation and create great experiences every day. Job Types: Full-time, Part-time Pay: From £13.50 per hour Expected hours: 20 -- 40 per week Additional pay: * Tips Benefits: * On-site parking Schedule: * Day shift * Monday to Friday * Night shift * Weekend availability Work Location: In person