55 Other in England lowest at $8.5+

Contact Centre Team Manager63093970490243120

Indeed

Contact Centre Team Manager

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. ABOUT US: We are Allwyn UK, part of the Allwyn Entertainment Group -- a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024. We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK's most inclusive organisations --where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in- a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes. ROLE PURPOSE: * To deliver exceptional customer service to all Allwyn customer and retailers, through effective performance management, coaching and development of a contact centre team ROLE RESPONSIBILITIES: * Ensure all agreed departmental KPIs and GAMCOM requirements are achieved, resulting in an optimum level of service being delivered at all times. * Ensure all people related tasks are completed as documented in company procedures e.g. PDP Reviews, administration of the absence process, health and safety requirements. * Monitor the team's real time adherence to predefined work schedules, investigating and resolving variance as necessary, including attendance, shrinkage, and productivity (where dedicated real time management is not available). * Undertake performance management for each member of the team, develop Personal Development Plans (PDPs), jointly identify and secure appropriate learning, coaching and training opportunities aligned to the individual's preferred learning style and provide performance feedback in line with defined standards. Consistently manage all performance shortfalls. * Manage and improve the performance of operational processes and working practices. KEY MEASURES OF SUCCESS: * Manages/supervises the daily management \& acts as an expert in a customer contact related discipline. * Has strong knowledge of TNL products with a view of being a subject matter expert to agents \& colleagues. * Solves complex problems when they arise whilst being innovative in their approach. * Understands customers needs \& is able to manage/diffuse tense or difficult customer situations. * The ability to make decisions guided by functional support. * To demonstrate success in managing \& improving absence within a contact centre * Review \& improve AHT (Average Handling Time) within your team. * Shows accountability in managing \& closing complaints within Internal timeframes. KEY SKILLS AND EXPERIENCE: * Proven People Management experience * Experience of leading a team within a customer service environment * Ability to use Microsoft Office Applications · Knowledge of CRM solutions e.g. SAP/Gem Suite * Experience in analysing \& using data to support development \& performance of Contact Centre Agents. OUR GOAL IS TO CREATE ONE OF THE UK'S MOST INCLUSIVE ORGANISATIONS -- WHERE PEOPLE CAN BRING THE BEST OF THEMSELVES, TO DO THEIR BEST WORK, EVERY DAY, FOR THE BENEFIT OF GOOD CAUSES. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. **Benefits** * 26 days paid leave (plus bank holidays) * Annual bonus scheme * 2 x Life Days * 4 x Salary of Life Insurance * Pension: we'll match your contribution up to 8.5% * Single Private Health Cover * £500 Wellness Allowance * Income Protection * Enhanced parental leave (maternity and paternity) * Eye Care, Dental and Cycle To Work schemes

Watford, UK

Negotiable Salary

Indeed

First Line IT Support

**£21,000 to £24,000 per annum DOE** **Job Types: Full-time, Permanent** Established since 1998, 5G Communications are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m. Following company training the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients. **Location:** High Wycombe, Buckinghamshire **The Role** The day to day role will involve resolving issues and support for management and employees of our group of companies from a ticket-based system. In addition, the role will require the successful applicant aiding and supporting our external customer base, as necessary. **Experience:** * Minimum of 1 years in a Desktop Support environment * Proficient with Windows Desktop Operating Systems essential (Windows 7/ 8/ 10) / MAC * Basic Experience with Windows Server Operating Systems * Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365) * Basic Networking knowledge ex (DHCP, DNS) * Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre. * Basic Experience with Enterprise Antivirus packages * Basic Experience Backup management **Responsibilities:** * Remote IT Telephone Support for customers * Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access. * Provide remote support using any industry accepted remote support software. * Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services. * Adherence to a call logging process * Password resets/mail routing/new accounts etc. * Logging customer queries and meeting SLA's * Updating existing tickets with SLA time * Remote IT Maintenance for customers * Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers. * Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice. * Scheduled Server maintenance * Onsite IT Support for customer * Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers. * Onsite Project installation work * Escalate when needed to in accordance with SLA **Education \& Qualifications**: * A Levels * A+, N+ or Microsoft MCSA /MCSE optional **Other requirements:** * Have previous IT remote telephone support experience * Fluency in English is mandatory * Good personality * Willingness to learn **We offer the following benefits:** * A competitive basic salary from £21,000 to £24,000 per annum DOE * Training and development plans. * Staff bonuses and holiday incentives If you feel you have the skills for our First Line IT Support role, please apply now!

High Wycombe, UK

Negotiable Salary

Customer Service Team Leader63093913610755122

Indeed

Customer Service Team Leader

Are you ready to help revolutionise transport and join the UK's largest Digital Freight Business? Our Future is digital, and Our Future is NOW! This is your opportunity to join our incredible team and help transform the way the transport industry works. Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When heavy-duty vehicles are not at full capacity, they throw unnecessary CO₂ into the atmosphere. Our platform creates a Digital Network that enables loads to be delivered more efficiently, at a better price and with greater quality than ever before. We want our Hauliers and Customers to benefit from using our extensive network to help them fill their empty capacity and reduce their carbon footprint. DigiHaul brings together smart technology and expert knowledge, we make end-to-end logistics seamless and stress-free. Our daily mission is to provide our Hauliers and Customers with nothing but excellent service and solutions, including excellent on time performance and an end-to-end managed service with un-paralleled visibility every step of the way. We're driven and determined to deliver a fast, flexible, and reliable solution that makes road freight work better -- for everyone. **About you** You are someone who enjoys a fast paced, dynamic work environment, who excels in quick problem solving and likes to get the job done! You are able to work tactically and think strategically as the business rapidly scales. You understand how integral you are to the success and future of DigiHaul and the part you play in transforming the transport industry. **Customer Experience Team Leader Responsiblities** * Manage the day to day Customer Service \& escalations within the customer services team providing key customer services to both shippers and hauliers. * Work closely with the operations team to identify areas of improvement to customer performance to support enhancements to service offering. * Build and maintain positive customer relationship to ensure ongoing we have happy customers and improve our net promoter score. * Build and maintain positive carrier relationship to ensure ongoing mutual success. - Act as customer \& carrier escalation point if service quality is not being met - escalating to ops managers with ops issues. * Identify potential process improvements post transition and lead improvement initiatives. * Develop the team so that everyone within the team is fully trained and gaps identified and plans in place to train. **What do you need to be a Customer Experience Team Leader?** * Experience of road transport distribution and logistics operations. * Experience of Service centre process \& activity. * Accustomed to working with multiple functions to achieve a rounded solution. * Strong influencing skills and experience of managing without authority and demonstrable stakeholder management experience. * Good working knowledge of functional aspects of a distribution business, e.g. finance, HR, project. * Great team player. Effective working in a team and independently. * Familiarity with Project management \& Quality standard disciplines. * Able to set clear, concise, and achievable goals and objectives. * Strong written and verbal English communication skills. * Comfortable working in an agile environment with changing priorities. * Strong communication, facilitation, and presentation skills. * Capable of tailoring messages to target particular audiences. * Excellent analytical and problem-solving skills. * Ability to interpret large data sets and turn information into action. * Working knowledge of less standard software e.g. Power Bi, Transport Planning, Systems, CFX/OTM advantageous. **What will you get in return as a Customer Experience Team Leader?** You will receive access to a variety of our excellent benefits which in addition to an attractive salary include: * 33 days holiday * 15% non-contractual bonus * Access to Pension Scheme plans * Access to Private Medical Cover * Access to Employee Benefit Portal including retail discounts * Access to Cycle to Work scheme\* * Access to Employee Assistance Programme * Access to Electric Vehicle Salary Sacrifice lease scheme\* * Birthday vouchers * Health Assessments\* * Training, development opportunities and more * subject to T\&Cs **What you'll need to do next?** Joining the DigiHaul family is easy! If you feel that you meet the criteria of this **Customer Service Team Leader**role, simply apply online, uploading an up-to-date CV with your application. We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Hatfield, UK

Negotiable Salary

Indeed

Food Service Worker

Under designated supervision, prepares and serves simple foods and beverages. May operate an oven, deep-fat fryer, or other kitchen equipment in a situation where set procedures are followed and where cooking skills are not involved. This position requires associate to be friendly and passionately focused on delivering a personalized customer experience.

Alconbury, Huntingdon PE28, UK

Negotiable Salary