At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.  To support our next phase of growth and exciting plans, we’re looking for an Salesforce AI Engineer to join our Engineering Team.  The role  As the Salesforce AI Engineer, you’ll collaborate closely with Salesforce, Data, and Operations teams to ensure a cohesive approach to embedding AI enhancements within our CRM and Contact Centre platforms. Our Salesforce team is central to delivering business-critical services, comprising Developers, Administrators, QA specialists, and Product resources who collaboratively support projects, continuous improvements, and essential platform enhancements.  You'll also work closely with the Data team, leveraging advanced analytics and insights to identify AI-driven opportunities and validate their impact. Additionally, partnership with the Operations team will ensure that deployed solutions align with user needs and operational effectiveness, with a continuous feedback loop to refine features based on real-world usage.  Together, these teams form a dynamic environment focused on innovation, practical implementation, and continuous improvement, empowering users and driving significant business value through AI.  You'll play a pivotal role in bringing AI enhancements to life across our Salesforce CRM and Contact Centre platforms. You'll identify opportunities to use AI to streamline processes within Salesforce and the Contact Centre, then design, prototype and deliver these features in partnership with our Salesforce and Data teams. You'll demonstrate solutions to end users, building their understanding to maximise adoption. Collaborating closely with the Operations team, you’ll monitor how solutions are used in practice, iteratively refining and improving them based on feedback and usage patterns from both internal and external customers.  Key responsibilities  Work closely with the Head of AI to align on priorities, review progress against the AI roadmap, and ensure successful delivery of AI driven Salesforce and Contact Centre solutions  Collaborate with Salesforce, Data and Operations teams, as well as business users, to define clear, testable acceptance criteria and delivery milestones for AI features  Stage and prepare functionality for deployment via our CI/CD pipeline (GitHub & Gearset), ensuring all metadata changes are correctly packaged  Delivery both AI solutions within and outside of Salesforce, for example using MS Copilot and other Agentic third-party solutions  Rapidly prototype AI use‑cases (e.g. chatbots, predictive scoring), deliver POCs against defined criteria, gather stakeholder feedback and iterate to readiness for full build  Validate post‑release functionality, and hand over to support teams with clear escalation paths and knowledge transfer sessions  Required skills and experience  Hands on experience with Salesforce Sales/Service Cloud  Strong Salesforce configuration skills eg: Flows, validation rules, dashboards, reports and Data Loader  Experience with Salesforce Einstein products, eg Lead scoring, Bots  Familiarity with Salesforce CI/CD processes  Some programming experience (Apex, JavaScript, Java, Python or similar)  Strong data analysis skills and attention to detail  Experience delivering a tool or service that relies on an LLM  Desirable skills and experience  Hands on experience with Agentforce  Exposure to AWS Services including as Lambda & Bedrock  Experience using Python for automation & data analysis  The interview process  Initial conversation with one of our Talent Team  First stage competency based virtual interview, with the Hiring Manager  Second stage technical interview with some of the wider team  Final stage values & behavioural based interview, with one of our Heads of Tech   About Bionic Group  Bionic has over 500 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.  We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.  Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.  Benefits  We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.  Enhance your health & wellbeing 🌱  Private healthcare cover  Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies  Eyecare scheme  Taking time away from work 🏖️  25 days annual leave plus the 8 UK bank holidays, increasing with tenure  1 paid family/religious day of leave per year - following successful probation period  1 paid charity volunteering day per year  Option to buy/sell up to an additional 3 days leave per year  Family matters: for the special moments 🏠  Enhanced maternity, paternity or shared parental leave  2 days off for your wedding upon joining, and up to 5 days after 2 years' service  Flexible working options & a hybrid work approach  Financial wellbeing 💸  Auto-enrolled salary sacrifice pension scheme   Life assurance  Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure  Cycle to work scheme  Recognition 🌟  Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success  Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition   Long service awards