**Vacancy No** VN893 **Location** **Employment Type** Perm **Basis** **Fixed Term Duration** **Overview** The Customer Success Executive focuses on managing and supporting customers during their subscription period and helps to secure the renewal. **Main Duties and Responsibilities** * Ensure the customer renews products for the following Chambers Guide / subscription period. * Onboard new customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories. * Work with marketing, product and sales teams on retention campaigns to raise awareness of Chambers and help to develop the product offering. * Identify upsell and cross-sell opportunities and make the appropriate referrals. * Resolve customer queries and liaise with internal teams where needed. * Identify risky accounts and take the necessary steps to mitigate any cancellations. * Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives. **Skills and Experience** * 1-2 years in a previous Customer Success or client-facing role * Impressive communication and interpersonal skills, both in person and remote * Knowledge of customer success best practice and procedures * Knowledge of Salesforce or other CRM systems would be highly beneficial * Some knowledge of the legal sector would be desirable **Person Specification** * A natural people person who enjoys helping others * Highly organised * High level of accuracy and an eye for detail * Strong communication skills (listening, written, verbal) * Fluency in Mandarin, Portuguese, French, or German is a plus **Benefits** **Applications Close Date** **Job Description** **Equal Opportunity Statement**