Hatfield Customer Service - Call Centre Job Listings

Hyde Park Winter Wonderland Staff 25/2663580286316289120

Workable

Hyde Park Winter Wonderland Staff 25/26

Be part of London’s most spectacular and iconic home of winter fun and help us create a world of joy and excitement for everyone this festive season. Celebrating a long-standing London tradition and partnership with the Royal Parks, Winter Wonderland is returning to Hyde Park this year from 13th November, 2025 to 1st January, 2026. For us, it’s all about working together and we are looking to hire collaborative team members across our different functional areas who are passionate about delivering a magical experience to our guests, helping them to create memories that will last throughout the year. We are currently hiring for the following roles: BOX OFFICE STAFF BAR STAFF BAR SUPERVISORS BAR MANAGERS BAR ICE STAFF ICE MARSHALS ICE RINK ASSISTANTS ICE SLIDE ASSISTANTS MAGICAL ICE KINGDOM HOSTS CUSTOMER SERVICE ASSISTANTS Requirements Candidates must be able to work at least 35 hours per week to include some availability over weekends, be over the age of 18 and eligible to work in the UK. Preference will be given to candidates who can demonstrate exceptional customer service skills and a real desire to make Winter Wonderland the very best it can be. To qualify as an Ice Marshal you will need to be a competent skater to assist guests with their safety and enjoyment. You will also need to own your own ice skates. Benefits We offer a competitive rate of pay, staff discounts and incentive schemes and a fun, festive atmosphere. As an event we celebrate inclusivity and accessibility and we want to reflect this in our workforce too. We aim to create a diverse and supportive environment where everyone can thrive regardless of their age, race, gender, disability or sexual orientation.

London, UK

Negotiable Salary

Customer Success Manager (SaaS)63580285558785121

Workable

Customer Success Manager (SaaS)

Freight forwarding is a $200B+ industry you might not know about, but it’s the backbone of the global economy, ensuring goods move seamlessly around the world. Freight forwarders—like DHL, FedEx, and UPS—act as “travel agents” for goods, managing the complex operations that keep supply chains running. Surprisingly, this critical industry remains largely untouched by modern software, with many processes still managed manually or through outdated systems. The eco-system is so fragile that one missed email can disrupt an entire shipment, leading to delays, poor service, and financial losses. At Raft, we’re building an AI platform to automate freight operations. From auditing invoices and preparing customs filings to syncing information across systems, we empower operators to work more efficiently and accurately. The impact? Faster service, fewer errors, and more time for businesses to focus on growth and customer service. We’re fortunate to have the support of top investors who are just as passionate as we do about transforming the industry, including Eight Roads (Alibaba, Spendesk, Toast), Bessemer Venture Partners (LinkedIn, Twilio, Shopify), Episode 1 (Zoopla, Betfair, Shazam), and Dynamo Ventures (Sennder, Stord, Gatik). As a Customer Success Manager, you'll own and manage a portfolio of customers, helping them maximise value from the platform. Want a glimpse into how Raft's Customer Success team drives innovation for freight forwarders? Our Enterprise CS Manager, Adele Miftari, shares key insights in her must-read blog: What Freight Forwarders Need to Know to Succeed with AI Partnerships. Day-to-day you will: Own and manage the entire customer lifecycle for your portfolio of customers. Your customers will comprise of mid-market and enterprise Freight Forwarders. Be the Expert, and earn the Trusted Advisor status with your customers Build, nurture & own relationships with key stakeholders Build and execute Success Plans for your customers, helping them maximise value from the platform Drive product adoption and customer advocacy Organise and lead regular business reviews Coordinate cross-functionally with other teams to help drive the right outcomes for the customer Be the Voice of the Customer We specifically want someone who has: Experience in the Freight Forwarding / Supply Chain industry Customer Success Management experience in a SaaS environment Comfortable with the use of technology Great people skills and at ease communicating with stakeholders from all levels of an organisation. Sound business judgment and decision-making abilities The mindset of continuous improvement with a desire and drive to own, manage and develop new or existing processes Excellent written and verbal communication to stakeholders Apply because you want to... Have the opportunity to work in a global market and compete with best in class companies that are on the front line of innovation Work in a modern Product-led company Get exposure to working with stakeholders on a global level across different industries Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth Work in a multicultural environment Requirements

London, UK

Negotiable Salary

Retail Associates (Freelance - As required)63580284873089122

Workable

Retail Associates (Freelance - As required)

We are a small business with a big mission - and we'd be thrilled to have you join us! Successful applicants will be contacted mid-Feb 2025 for interviews. (Excited to speak soon!) Ideal Start Date: We will be at variety of fairs and popups from April onwards. - - - - - who? Grounded 1002 is dedicated to helping individuals become the best version of themselves. With a strong online presence and highly sought-after in-person experiences, we are seeking passionate individuals to contribute to our ongoing success and growth. Our temporary retail popups serve as a physical extension of our mission. We are currently looking for Retail Associates to join us on a project basis to assist at pop-up stores, exhibitions, concerts, and festivals. what? You will have the opportunity to engage with customers in-person, whether it be through workshops, concerts, lectures, retreats, or pop-up stores and exhibitions. Your extensive knowledge and passion for our products and services will be crucial in helping customers on their wellness journey and ensuring they find the perfect solutions for their needs. With our focus on educational content, experiences, and luxury wellbeing products, our aim is to inspire individuals to embrace curiosity and improve their overall well-being. If you enjoy connecting with people, have a keen interest in wellness, and thrive in a dynamic and customer-centric environment, then this is the perfect opportunity for you to contribute to our mission. where and when? The first event will take place at Kensington Olympia from May 24th - May 27th at the Mind Body Spirit Festival. After that, plan to showcase in various environments across London ranging from one-day to one-week events. We are flexible with the days and hours - our main goal is to have passionate, smart, and caring individuals work with us. how? As a Retail Associate, you will play a vital role in promoting an #intuitivelifestyle. We pay hourly for any events, gigs, festivals, or exhibitions you join us at. Responsibilities In this role, you will collaborate with the CEO, our Sales Advisor, and other freelancers to: Provide exceptional customer service to all customers, delivering a personalised and memorable shopping experience Educate customers about our luxury wellbeing products, including their features, benefits, and proper usage Assist customers in selecting the right products based on their needs and preferences Maintain a clean and organised retail store environment to create an inviting atmosphere for customers Process sales transactions accurately and efficiently, including handling cash, credit card transactions, and discounts Maintain an organised and appealing store display, ensuring products are accurately priced and stocked Generate leads and build relationships with potential customers, promoting the Grounded 1002 brand Conduct product demonstrations and educate customers about the benefits of our products Keep track of FAQs, feedback, and customer insights to help us improve After the retail events, collaborate with the CEO, Sales Advisor, and freelancers to develop and implement sales strategies and initiatives Stay up-to-date with current industry trends, product knowledge, and competitor offerings to provide accurate information and recommendations to customers Come join us on our journey to empower individuals to live their best lives and experience the transformative power of an intuitive lifestyle. Requirements High school diploma or equivalent 1+ year of retail sales experience, preferably in the health, wellness, or hospitality industry Strong communication and interpersonal skills Passion for health, wellness, and providing exceptional customer service High level of professionalism with colleagues and customers Ability to work in a fast-paced environment and multitask effectively Detail-oriented with excellent organisational skills Proficient in using point-of-sale systems and handling cash transactions Flexibility to work a flexible schedule, including evenings, weekends, and holidays Must be okay standing for 7+ hours Must be okay lifting products, cleaning, setting up retail displays Experience in visual merchandising is a plus Knowing languages in addition to English is a plus Benefits An opportunity for personal growth through participating in a variety of projects Free Grounded 1002 products Learn about best practices in wellness At Grounded 1002, we are dedicated to creating a positive and inclusive work environment where everyone is valued and celebrated We will provide ongoing training about our business and development opportunities to help you enhance your skills and foster personal growth with each project you join us for Succession planning: The successful candidate will have the opportunity to develop their part-time within Grounded 1002, either taking ownership of a specific function OR we encourage dialogue to help you fulfil your future goals, even if they are not with Grounded 1002.

Hammersmith, London, UK

Negotiable Salary

Workable

Chef de Partie

Brocket Hall is seeking an experienced Chef de Partie to join our culinary team at one of the UK’s most prestigious estates. As a Chef de Partie, you will play a crucial role in maintaining high standards of food preparation and presentation across our diverse dining offerings, which include fine dining, casual venues, and event catering. In this position, you will work under the guidance of the Head Chef while leading a section of the kitchen, ensuring that every dish meets our quality standards and showcases the finest ingredients. Your culinary creativity, leadership skills, and passion for delivering exceptional food experiences will be key in contributing to the reputation of Brocket Hall. If you're ready to take the next step in your culinary career within a renowned establishment, we invite you to apply! Responsibilities Prepare, cook, and present high-quality dishes in your designated section of the kitchen. Manage and mentor junior kitchen staff, helping to develop their skills and knowledge. Ensure all food is prepared in accordance with health regulations and safety standards. Maintain cleanliness and organization within your work area, adhering to hygiene standards. Assist with menu planning and the creation of new dishes alongside the Head Chef. Monitor stock levels and assist with inventory management and ordering of supplies. Collaborate with kitchen team members to ensure smooth operation during service. Participate in training sessions and skill development to enhance culinary techniques. Contribute to maintaining positive team morale and a collaborative kitchen environment. Be flexible to work across different sections of the kitchen as needed. Requirements Previous experience as a Chef de Partie or within a similar role in a fine dining or high-volume kitchen environment is essential. Relevant culinary qualifications or apprenticeships are highly regarded. Proficient in various cooking techniques, with a focus on presentation and flavor. Strong leadership and mentoring abilities to guide junior staff effectively. Excellent communication and teamwork skills. Ability to work under pressure in a fast-paced setting while maintaining attention to detail. Knowledge of food safety and hygiene best practices. Flexibility in working hours, including evenings, weekends, and holidays as required. A passion for quality ingredients and culinary excellence. Benefits Pension Plans Life Insurance Certified Training & Development Strong career progression Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities

Welwyn Garden City, UK

Negotiable Salary

Front of House Team Member - Hospitality Talent Pool63393316812035124

Workable

Front of House Team Member - Hospitality Talent Pool

Brocket Hall is seeking enthusiastic Front of House Team Members to join our exceptional hospitality team at one of Britain's most stunning stately homes. Nestled in a picturesque setting, our estate offers a variety of dining options and event spaces that cater to weddings, business meetings, and golfing weekends. The Front of House Team Member will play a pivotal role in delivering top-notch customer service, creating memorable experiences for all our guests. If you have a passion for hospitality, enjoy working in a dynamic environment, and thrive in providing outstanding service, we would love to welcome you to our team! Responsibilities Provide a warm and welcoming atmosphere for our guests, ensuring that they feel valued and well taken care of. Take and process customer orders efficiently and accurately, ensuring all details are confirmed. Serve food and beverages to guests, adhering to the highest standards of service. Collaborate with kitchen staff to ensure timely and accurate order fulfilment. Work positively within a team environment to deliver all events across the estate. Maintain cleanliness and organization of the dining areas, including tables, floors, and service stations. Assist with setting up and clearing tables for events, ensuring all equipment is handled with care. Handle guest inquiries and resolve any issues promptly and professionally. Contribute to a positive team atmosphere by supporting colleagues and embracing a collaborative work environment. Participate in work activities across the estate including Auberge du Lac, Brocket Hall, Melbourne & Palmerston Clubhouses and on course catering services including the half way huts and mobile F&B golf cart. Requirements Previous experience in a hospitality or customer service role is preferred but not essential. Excellent communication and interpersonal skills, with a friendly and approachable demeaner. Strong attention to detail and a passion for providing exceptional service. Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously. Flexibility to work evenings, weekends, and holidays as required by the business. Must be a team player, willing to assist colleagues wherever possible. Have a "Can Do" attitude with a strong work ethic and passion for quality. Basic knowledge of food safety and hygiene practices is a plus. Benefits Pension Plans Life Insurance Certified Training & Development Strong career progression Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities

Hatfield, UK

Negotiable Salary

Workable

Events Manager

Brocket Hall is seeking a dedicated and dynamic Events Manager to join our talented team at one of the UK’s most prestigious estate venues. This role offers the opportunity to lead and oversee a diverse range of events, from weddings and corporate functions to golf tournaments and private dining experiences. As the Events Manager, you will be responsible for curating exceptional experiences for our guests, ensuring that each event reflects the elegance and grandeur of Brocket Hall. Your role will involve working closely with clients to understand their vision, coordinating all operational aspects, and managing a team to ensure flawless execution. If you have a passion for event planning, a keen eye for detail, and exceptional organizational skills, we invite you to apply and help create unforgettable memories for our guests. Responsibilities Plan, coordinate, and execute a wide range of events, ensuring that all details are handled meticulously. Take ownership in delivering all internal Brocket Hall events to an exceptionally high standard, on time and on budget Serve as the primary point of contact for clients, managing their requirements and expectations throughout the event planning process using the approved work flows Collaborate with the culinary team to design customized menus that align with event themes. Manage and supervise event staff, providing training and guidance to ensure exceptional service during events. Accountability on rota management ensuring all staff schedules are set within company budgets and parameters Be a proactive member of the hospitality team fulfilling FOH shifts as per the needs of the business Attend external marketing events, career fairs and exhibitions to represent Brocket Hall. Develop and maintain strong relationships with vendors, suppliers, and other partners to ensure seamless event delivery. Monitor budgets and manage expenses to achieve profitability targets while delivering high-quality experiences. Conduct post-event evaluations to gather feedback, assess successes, and identify areas for improvement. Stay up to date with industry trends to continuously enhance event offering and guest experiences. Work collaboratively with the marketing team to promote events and drive engagement. Requirements Proven experience as an Events Manager or similar role within the hospitality or events industry. Strong organizational and project management skills, with the ability to multitask and prioritize effectively. Exceptional customer service and communication skills, capable of building rapport with clients and team members. Problem-solving mindset with a proactive approach to overcoming challenges. Strong understanding of fine dining and casual dining to compliment a wide range of event knowledge across all event functionalities. Demonstrated ability to work under pressure and meet tight deadlines. Strong negotiation skills to secure favourable terms with vendors and suppliers. A creative mindset with a keen eye for detail and aesthetics. Flexibility to work evenings, weekends, and holidays as required by event schedules. Relevant qualifications in event management, hospitality, or a related field are advantageous. Benefits Pension Plans Life Assurance Working From Home Training & Development Accommodation provided for overnight events Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities Participation within team reward and recognition scheme (TipJar)

Hatfield, UK

Negotiable Salary

Golf Operations Team Member - Talent Pool63500063877633126

Workable

Golf Operations Team Member - Talent Pool

Brocket Hall is searching for dedicated Golf Operations Team Members to join our esteemed golf operations team at one of the UK's premier golf estates. With two championship courses both rated with the UK's Top 100 parkland golf courses —The Melbourne and The Palmerston—alongside our exceptional facilities, we take pride in providing an outstanding experience for our members and guests. As a Golf Operations Team Member you will be play an integral part in the smooth operation of the golf experience, ensuring that all aspects of the guest journey are seamless and fully enjoyable. Responsibilities Assist in the day-to-day operations of the golf course, including coordinating tee times and managing the booking system. Provide a welcoming and friendly environment for members and guests, addressing any inquiries or concerns promptly. Ensure the golf shop is well-stocked and organized, including managing merchandise displays and inventory. Support the maintenance of the golf course and practice facilities, ensuring the highest standards of playability and presentation. Assist with the operations of member events and tournaments, ensuring a positive experience for participants. Work alongside the golf services team to provide a full range of customer support, including golf bag handling, check-ins, and course guidance such as 1st tee experience and course marshalling. Assist in the delivery of a world class golf academy including academy events, coaching sessions and corporate golf days. Participate in training sessions to enhance personal knowledge of the game of golf, product offerings, and service excellence. Help maintain cleanliness and organization of all areas within the golf operations, including locker rooms and outside service areas. Requirements Previous experience in a customer service or golf-related role is preferred but not mandatory. A genuine interest in golf and hospitality, with a willingness to learn and grow in the role. Excellent communication and interpersonal skills, with a positive and outgoing personality. Ability to work as part of a team, as well as independently, to ensure shifts run smoothly. Flexibility to work various shifts, including weekends and holidays, as required by the golf operations schedule. Strong organizational skills with the ability to manage time effectively and prioritize tasks. Basic knowledge of golf etiquette is a plus. Must be physically fit and able to perform manual handling tasks as needed. Benefits Pension Plans Life Insurance Certified Training & Development Strong career progression Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities

Hatfield, UK

Negotiable Salary