Hatfield Help Desk & IT Support Job Listings

Senior Digital Marketing Executive63093970616961120

Indeed

Senior Digital Marketing Executive

Team: **Digital Marketing** Ref.: **VN995** Type: **Permanent** Location: **Hatfield** **Senior Digital Marketing Executive** **Contract type:** *Permanent* **Location:** *Hatfield (Hybrid working -- 3 days in the office)* **Working hours per week:** *40 hours* **Level:** *Associate* **Application closing date:**Friday 1st August 2025 **About us** Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. We're **Ocado Retail** , a market-leading, joint venture between Ocado Group and M\&S and the world's largest dedicated online supermarket **ocado.com** . Not only is Ocado.com the only place to shop a full range of M\&S food online, but it's also the home to the widest online supermarket range in the UK and champion of small, independent brands. We're also the brains behind **Zoom by Ocado**, our same-day grocery delivery service. **About the team and the role** The Digital Marketing team is responsible for new customer acquisition across all channels. The Senior Digital Marketing Exec will develop and execute new customer acquisition campaigns across Paid Social and support our Affiliates programme. This hands-on role requires in-depth digital marketing expertise, experience supporting performance focused campaigns across social media and affiliate, management of multi-million pound annual budgets and a can-do attitude. A key aspect of the role is supporting the Paid Social Manager to execute and optimise campaigns primarily on Meta, as well as other platforms e.g. TikTok, Influencers, Pinterest etc. to acquire new customers at scale. They will work closely with both our internal and external creative agency partners, media agency and publisher partners to both execute and optimise digital campaigns that align with our strategic goals of driving new customer acquisition, ROAS and LTV. This role also supports the Affiliate Manager in the set-up and execution of affiliate and influencer focused campaigns that drive business KPIs. This involves coordinating teams internally to both execute marketing leading campaigns, and ensure the correct value is attributed to the channel's performance. **What you'll do** * Campaign management \& execution * Work with our agency and media publisher to plan, implement, and optimise digital campaigns * Generate an in-depth understanding of the Ocado customer segments, what makes them tick and how we can acquire and retain more of our priority segments * Gain an understanding of audience targeting strategies across different parts of the funnel * Creative asset management for the Digital Marketing team, working closely with channel owners and creative for delivery on Affiliates and Paid Social * Ad-doc tasks across the wider Paid Social and Digital Team such as raising POs, invoicing, supporting where needed * Monitor and help optimise Paid Social campaigns to improve KPIs such as Acquisition volumes and cost-per-action (CPA) * Support the relationship with the third party Affiliate network, as well as with our Paid Social agency to plan and execute campaigns * Optimisation and reporting * Working with the Paid Social Manager and our agency to track and analyse campaign performance * Pull data for daily, weekly and monthly reports * Work with our agency to develop testing frameworks to drive performance * Monthly creative reports which are shared with the creative team * Align with the Affiliates Manager to optimise traffic \& revenue potential from Affiliate \& Influencer channels * When required: reporting, measurement and insights, including platform level data, attribution modelling profitability analysis \& Econometrics * Identify new publishers that will drive KPis for the Affiliate channel * Collaboration and communication * Work closely with the Affiliate Manager and support the strategic direction, laddering up to the Digital Marketing team's objectives * Partner with Insights and the Econometric vendor on the testing roadmap for social platforms and affiliate * Work alongside Martech for ad-tracking and attribution * Partner with Creative and Content teams to ensure ad creative aligns with campaign objectives and brand guidelines * Ensure that our content gantt processes are maintained and fully optimised * Work with the AdOps team to implement campaign tracking, tag management, and ensure accurate data collection * Develop Best practice \& industry knowledge * Research new partners, ways of working, competitor activity, latest innovations * Discover new ways of going to market to test and learn from, across all Affiliate and Paid Social opportunities * Keep abreast of the latest developments in Paid Social and Affiliate marketing * Ensure all campaigns comply with industry standards, brand guidelines, and advertising regulations. * Stay up-to-date with industry trends, algorithm updates, and new ad formats to keep campaigns innovative and effective. The majority of your time will be spent on Paid Social (80%) with key support extended to Affiliates (20%) to develop and grow the channel. **Who you are** * Proven experience of hands-on, dedicated experience managing and optimising significant budgets across both Paid Social (Meta, TikTok etc.) and Affiliate Marketing programs. Agency or in-house experience is acceptable, but scale and complexity of previous roles will be key * Demonstrate knowledge of working with an Affiliate program including partner recruitment, negotiation, commission structures, performance monitoring and compliance * An understanding of the the various Affiliate models * A strong understanding of trading KPIs: CPA, ROAS, CPC, CTR, CPM, Conversion rate, margin and how to influence them * Strong analytical skills -- the ability to interpret complex data sets, identify trends, draw actionable conclusions and translate them into clear, concise reports and recommendations * Proficiency in Excel / Google sheets * Previous exposure to an Econometrics model or an understanding of MMM * Influencer marketing experience is preferred * Qualities we are looking for: strategic thinker, results-orientated, adaptable \& agile, curious \& eager to learn, ownership \& accountability **What's in it for you** By joining Ocado Retail you'll have the chance to experience life at the world's largest online retailer, work with an amazing bunch of people who challenge what's possible each day, and grow your skills and career in online retail. If that's not enough to tempt you, you'll also get access to loads of great benefits to sweeten the deal. Here's a taste of what we offer: ***Health \& Wellbeing:*** Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. ***Spend \& Save:*** Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M\&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office. ***Never miss the moments that matter:***Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. **Our Hiring Process** Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you'll follow our standard hiring process -- one of our Talent Partners will talk you through this in an initial call. **Everyone's welcome** We're an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

Hatfield, UK

Negotiable Salary

Content Experience Manager63093970711427121

Indeed

Content Experience Manager

Team: **E -- Commerce** Ref.: **VN998** Type: **Permanent** Location: **Hatfield** **Content Experience Manager** **Contract type:**Permanent **Location:**Hatfield (Hybrid working -- 3 days in the office) **Level:** Manager **About us** Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value. We're **Ocado Retail** , a market-leading, joint venture between Ocado Group and M\&S and the world's largest dedicated online supermarket **ocado.com** . Not only is Ocado.com the only place to shop a full range of M\&S food online, it's also the home to the widest online supermarket range in the UK and champion of small, independent brands. We're also the brains behind **Zoom by Ocado**, our same-day grocery delivery service. **About the team and the role** We want to make the shopping experience for our customers as simple, smart and inspiring as possible, whilst hitting commercial goals. As a Content Experience Manager, you will be responsible for the management, coordination and implementation of the defined onsite content strategy, delivering the content plan for each part of the site, ensuring enhancements to the customer journey to drive brand enhancements and deliver commercial results. This role ensures we are utilising content to inspire customers and allow them to shop smarter, whilst keeping shopping simple and protecting our retail media revenue. **What you'll do** * Commercially leverage content to drive sales, utilising new features delivered through OSP and identifying areas of the site to prioritise for content creation * Own the delivery of content for Ocado.com across multiple teams, ensuring a seamless journey for customers across product categories and across campaigns to optimise sales and customer experience. * Drive innovation and provide inspiration for our customers through continually thinking through new ways to shop that drive conversion and sales, looking for new ways to inspire customers through content. * Building strong relationships with internal teams as well as key suppliers, including M\&S, to utilise supplier knowledge and help to identify upcoming category and mission trends to generate content. * Evaluate and react to competitors' content initiatives. * Drive forward with insight into the metrics of success and tracking of impact of content, including clear input into CRO testing plan to continually test and learn. * Build and drive forward continuous improvement in overall content strategy, including processes to source, manage and effectively maintain content on site. * While this role does not have a direct team, the role would be required to matrix manage cross functionally across Creative, Commercial and Ecommerce to optimise both the customer experience and media opportunities. **Who you are** * You will be an experienced leader, with experience in an online or e-commerce role, within a retail business. * You will have a deep understanding and experience of optimising customer journeys. * Customer focused, with a great commercial acumen and understanding. * Strong analytical and data skills. * Highly organised with a collaborative working style, able to influence at a senior leadership level. * Excellent communication skills and a good decision maker. * Strong market awareness of technologies and tools within the customer experience and content space. At Ocado Retail we're passionate about building careers and skills by giving people access to new and diverse opportunities. If you don't tick all the boxes above but have a curious mindset, a passion for learning and adaptable skills to bring to the role, we still want to hear from you! **What's in it for you** By joining Ocado Retail you'll have the chance to experience life at the world's largest online retailer, work with an amazing bunch of people who challenge what's possible each day, and grow your skills and career in online retail. If that's not enough to tempt you, you'll also get access to loads of great benefits to sweeten the deal. Here's a taste of what we offer: ***Health \& Wellbeing:*** Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. ***Spend \& Save:*** Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M\&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office. ***Never miss the moments that matter:***Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. **Our Hiring Process** Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you'll follow our standard hiring process -- one of our Talent Partners will talk you through this in an initial call. **Everyone's welcome** We're an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

Hatfield, UK

Negotiable Salary

Employee Experience Specialist63093970741761122

Indeed

Employee Experience Specialist

**About Valiantys** Valiantys is a leading international consulting and services firm specializing in helping businesses optimize their workflows through collaborative solutions, with deep expertise in Atlassian tools such as Jira and Confluence. With a passionate and dynamic team, Valiantys works to digitally transform organizations by promoting collaboration, agility, and efficiency within teams. **Job Summary** As an **Employee Experience Specialist**, you'll play a key role in supporting performance enablement and enhancing the employee experience across the lifecycle --- from induction to development, engagement, and career growth. You'll be a key partner to managers, supporting them in people management. Working closely with the People \& Culture team, you'll operationalize people processes, coordinate review cycles and contribute to strategic initiatives across the EMEA region. This is a **hybrid role based in the UK** (ideally London), with flexibility to work remotely and the opportunity to contribute to regional and global People initiatives. **Purpose \& Responsibilities** Performance Enablement: * Configure HR tools, manage review cycles, and maintain templates * Ensure goal alignment and track completion through reporting * Draft support materials (comms, guides, FAQs) and support managers with briefings and training across the cycle * Handle employee/manager queries or escalate when needed * Contribute to learning initiatives and performance frameworks Manager Support: * Serve as a go-to person for managers, ensuring they have access to the right resources * Coordinate logistics and materials for manager enablement (e.g., guides, toolkits, presentations) * Help develop and continuously improve the manager handbook * Support People Operations in addressing employee relations matters Employee Induction: * Partner with People Operations and Talent Acquisition to ensure smooth onboarding * Welcome and equip new managers with the tools and resources they need Career Development \& Learning: * Contribute to the upkeep of career management frameworks, job descriptions, and growth paths * Support the design and rollout of development plans and learning resources * Help employees navigate learning opportunities and internal mobility Engagement \& Voice: * Consolidate feedback from surveys and daily interactions * Provide insights to the People Experience Manager to shape local and global engagement initiatives Wellbeing \& Inclusion: * Act as a local wellbeing ambassador, promoting resources and supporting inclusive initiatives * Help ensure People processes are fair and equitable, from hiring to offboarding Collaboration \& Teamwork: * Help coordinate global and regional People \& Culture projects * Proactively suggest improvements to our tools, communications, and processes **Your Team and Partners** You will report to the **People Experience Manager** and collaborate closely with: People \& Culture team across EMEAPeople Managers across EMEAField Operations team **Questions You'll help us answer** * How to build a company culture based on the foundations of innovation, collaboration and diversity? * How to create best in class employee experience across the whole lifecycle in a hybrid and geographically dispersed team? * How to foster an environment for every employee which champions growth, career development and access to opportunities? * How to ensure our People \& Culture processes underpin our values? **Do You Have What It Takes?** * A previous work experience in a fast paced growth environment is essential * Up to date knowledge and experience of UK labour laws * Strong organizational and communication skills * Comfort with HRIS and digital tools * A collaborative mindset and genuine passion in improving the employee experience * Fluent in English; additional European languages a plus (french or german) **Why Join Valiantys?** Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for your personal and professional growth. **Purpose**. You'll have visibility into the impact of your work and meaningful opportunities to shape our People experience. **Development**. We provide the time and resources to help you grow and advance your career. **Flexibility**. We know life is about balance, and we offer the support you need to maintain it across all aspects of your life. **What We Offer --- Employee Perks \& Benefits** * Competitive compensation * Comprehensive health insurance with additional perks, including a discounted gym membership * 25 days of paid annual leave + public holidays * Flexible hybrid working policy * Dynamic and international team culture * Ability to grow your career through learning and development opportunities *\*\*Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs.\*\** Ajouter une étiquette

London, UK

Negotiable Salary

Technical Support Coordinator / Specialist63393309246209123

Workable

Technical Support Coordinator / Specialist

Job title: Technical Support Coordinator / Specialist Job location: London, UK (5 Days Onsite) Job type: Contract Client: Wipro Mandatory Skills: Technical Support Experience: 5-8 Years Key Qualifications • Passionate about customer service and end-user experience. • Ability to assess customer’s support needs and provide solutions or refer them to other support options available. • Experience in supporting the implementation of new software applications through User Acceptance Testing. • Have excellent time management skills and can make decisions quickly. • Strong problem solving skills with the ability to ask helpful and effective questions during triage phase of end users support. • Effective communication skills that let you converse as freely and comfortably with small groups as with individual users. Job Description Under the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator / specialist team member is responsible for the following: • Provide end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise. • Perform system administrate tasks including user access management, reseting workflows, updating system configurations, and system maintenance. • Conduct user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release. • Create, update, and maintain our internal knowledge base (kbase) documentation for the systems we support including user guides, process documentation, and troubleshooting materials. • Work within ticketing systems to respond, triage, and escalate customer issues to our Technology Project Managers or Engineering teams to resolve. • Provide application training for new users as required to ensure a smooth onboarding experience. • Ability to thrive on change as products evolve. Education/Experience • Pervious help desk or customer technical support experience • Troubleshooting skills • Customer service skills • Software Proficiency • Ticketing systems and use of remote support tools

London, UK

Negotiable Salary

Hourly Paid Campus Support Technician - London63393307259651124

Workable

Hourly Paid Campus Support Technician - London

AD Education UK is a growing network of leading creative education institutes in the UK. The group’s institutions are united around strong values and sharing a vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector-leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market-leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK. SAE was established in 1976, SAE spans the globe with over 50 campuses in 23 countries and delivers world-class education to over 12,000 students in state-of-the-art creative facilities. Our students come from diverse social, cultural, educational and artistic backgrounds, with different personalities and experiences. It is our goal to embrace those differences and to allow each and every student to develop their own individual style and apply it to the industry skills taught at SAE. Our ultimate goal is to prepare the students for a realistic work environment making the course, facilities, lecturers as well as the atmosphere as close to the industry working environment as possible. Requirements Campus Support Technician SAE Creative Media Institute, London Contract: Hourly Paid Salary: £12.51 per hour This role provides technical support and guidance to students in their use of resources and equipment during practical sessions in directed and self-directed work helping them get the most out of their learning environment. This includes providing support to the Campus Manager in taking pride in the campus estates/ facilities environment, assisting with Health and Safety in the workplace, and providing the best technical service to students and colleagues. Key accountabilities Student technical support and experience Offer front-line exemplary service and technical support and advice to students across the range of academic disciplines and learning environments. Ensure classrooms and studios are prepared for lessons and maintained, ensuring a clean and professional environment at all times. Oversee and facilitate student directed study in timetabled sessions. Support open events, trips, showcases, both on campus and at external locations, including configuring, transporting, and setting-up equipment. Deliver demonstrations, tutorials and practical assessments, supporting students during sessions. Demonstrate the safe, effective use of equipment and software in classroom and live environments, troubleshooting and resolving any issues. Work cooperatively and flexibly with the team and be an active contributor for all courses and events. Ensure appropriate student behaviour and studio usage on Campus and during practical sessions. Participate in team meetings and share feedback on student progress, including concerns. Facilitate student studio bookings, collection and returns of equipment, and monitor student attendance of practical sessions. Keep records of equipment loans to students. Keep up with new technologies and industry trends. Estates maintenance and management Practical operation and maintenance of the specialist facilities including studios, edit suites and technical equipment. Responsibility for equipment and resources, resolving and reporting faults immediately. Open and lock up the campus and building as required. Act as a fire marshal and appointed first aider. Ensure issues in relation to Health and & Safety are assessed and monitored appropriately. Monitor stock levels for consumables and raising orders. Manage and maintain the asset register/ databases; tracking, organising, and distributing equipment and resources as required. Other Always work and act in accordance with SAE’s values, adhering to all policies and procedures. Undertake any other duties as required commensurate with experience and seniority. Promote and ensure safe working practices and team well-being. Demonstrate and promote professional and ethical behaviour and appearance at all times. Work cooperatively and flexibly with the team and wider regional team to support periods of absence, workload peaks and troughs as required and undertaking other duties and tasks as required. Key Performance Indicator Evidence of: Demonstrated performance in the provision of tutorial and technical support, and the delivery of events and communications, as evidenced by positive feedback from students, staff, visitors and other stakeholders. Attendance of all SAE events as required. Familiarity with SAE policies and procedures. Accurate and timely record keeping with tasks completed in line with procedures and deadlines. Colleague feedback of working flexibly as a supportive and productive member of the team A safe, professional, clean and productive working environment. Representing the campus at all times in a professional manner that enhances the image and reputation for your team, campus and SAE UK All duties are carried out and completed on time and as directed.  Essential Possess an appropriate good degree in a related field. Knowledge of and industry experience in a related discipline area. Technical ability or willingness to learn/ understand the hardware/ software. Flexible and adaptable approach to work, and ability to priorities, organise and manage workloads to always meet deadlines. Must have rights to work in the UK and live within commutable distance to the Campus in London. Be able to work evenings and weekends when required. Desirable Technical ability or willingness to learn the about the hardware/ software associated with the range of degree programmes. Experience of teaching or training practical skills in related topic areas A passion for creative media. Experience in Project Based Learning, Flipped Classroom and other contemporary forms of facilitating learning; Experience in using technology in learning, including Virtual Learning Environments; Like much of the creative sector, SAE celebrates diversity and values the power of individuality. We are committed to fostering a supportive and inclusive environment where every student can thrive, regardless of background or experience. As a key member of our team, you will play a vital role in shaping the future of our students, empowering them to unleash their creativity and achieve their full potential. However, we recognise that barriers still exist in access and success for underrepresented groups. To improve the diversity of our academic team and help close these gaps, we strongly encourage applications from women, as well as individuals from global majority backgrounds and those with disabilities. Your unique experiences and perspectives are not only welcomed but essential in shaping a more inclusive and representative creative industry. For more information please see the job description here Don't miss this opportunity to inspire the next generation of creative talent! Due to the volume of the applications, only successful applicants will be contacted. To improve the diversity of our academic team, we especially welcome applications from women, gender minorities, those with a disability, and those from an ethnic minority background. Note: SAE is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure. Please submit your interest by using the Apply button and uploading your latest CV and covering letter. Benefits Employee Assistance Program Auto-Enrolment Pension Scheme

London, UK

£12/hour

Technical Support Engineer63500068350723125

Workable

Technical Support Engineer

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance’s technology within their own environment. A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution. This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance’s products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real ‘people person’ with critical thinking skills and a desire to solve problems. Responsibilities Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further Having a comprehensive understanding of the product Understanding the individual use cases and needs of each customer Requirements Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US) Excellent interpersonal and communication skills, both verbal and written Desire to work in a customer-facing role Highly-detail oriented with a problem-solving attitude Organised with excellent time management skills with an ability to prioritise effectively Experience with customer-facing activities is desirable, but not essential Prior experience of eDiscovery is desirable, not but essential

London, UK

Negotiable Salary

Workable

Support Engineers

Job Role: Support Engineers Duration: 6+ Months contract with Inside IR35 Location: London, UK Working Mode: Onsite Job Description • Support engineers (including floor walking) Engineer with Win11 Complex Business areas within CIB (Global Markets, Research & Banking)- Azure VDI- Trader VDI • Installation of Kiosk devices (Connecting all the peripherals, Keyboard, Mice, Webcam, Uplink cable, Hub, Jabra) • Display setting using dell display manager • Fixing Citrix related issues • Fixing Bloomberg issues. L1 issues only • Fixing hardware issues • Fixing Team outlook issues • Fixing adding issues with excel. L1 issues only • Helping them regarding the telephony issues. L1 issues only • Desktop and Laptop Support for W10, W11 and M365 • Installation, configuration and troubleshooting of Trading Applications such as: • Bloomberg, Bloomberg add-ins for Office

London, UK

Negotiable Salary

Plumbing Engineer - Bromley63093970779521127

Indeed

Plumbing Engineer - Bromley

### **About The Role** **HomeServe are now recruiting for directly employed Plumbing Engineers to join our team!** * **Location -**Bromley * **Full Time -**40 hours per week. This includes some weekend, evening and bank holiday work * **Salary -**£38,800 - £42,950 (salary dependent upon experience). Plus a £3000 guaranteed bonus in your first year **HomeServe offers an industry leading reward package to attract the best in our field:** * **Additional paid overtime** * **Fantastic pension scheme including Income Protection Cover** * **33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week** * **Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months** * **Free HomeServe Cover 8 policy** * **Employee assistance programme looking out for you and your family** * **Company van with fuel card** * **Use of company tools, uniform and PPE** * **Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development** * **Learning and development opportunities** * **Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager** **About the role:** At HomeServe we put the customers' experience at the forefront of everything we do. As a Plumbing Engineer you will undertake the maintenance and repair work of plumbing systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. ### **About You** **What you must have:** * **Level 2 in Plumbing (if successful, copies of your certificates must be provided)** * **1st and 2nd fix plumbing experience** * **Experience working as a plumber in domestic housing** * **Full UK Driving Licence with no more than 6 penalty points** * **Excellent customer service** * **Proactive, 'can do' attitude** * **Keen eye for detail and problem-solving skills** At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. **Training \& Support:** To help you settle in to your career at HomeServe, you will undertake our extensive training programme. * **Week 1 -**You will attend our Head Office in Walsall Monday - Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment * **Week 2 -** You will be buddied up with an experienced HomeServe Plumbing Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. **The next steps:** If you believe you are who we are looking forward for then click apply now! It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. ### **About Us** Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has got over 30 years' experience taking care of the nations' homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done.

Bromley, UK

Negotiable Salary

Indeed

Reporting Analyst

### **About The Role** Are you passionate about turning data into powerful insights that drive meaningful change? Do you have a knack for telling stories with data? At Alzheimer's Society, we're seeking a Reporting Analyst to join our Data team within the Technology directorate. In this essential role, you'll shape how we gather, interpret and visualise data to support strategic decision-making across all directorates. From developing comprehensive reporting directories to conducting business analysis and building dashboards, your work will be instrumental in strengthening our mission. This is more than just a reporting role. It's a chance to champion data-led thinking across the Society, prototype and build new solutions, and help ensure we deliver the right support, in the right way, at the right time. You'll work with passionate, values-led colleagues, applying your technical expertise whilst making a real difference to people's lives. **About you** You're a confident and collaborative data professional who enjoys transforming complex information into clear, accessible insights. With a strong technical foundation and a proactive approach, you're able to work independently while building strong relationships across teams. You take pride in high-quality outputs and thrive in environments where your expertise can drive real-world impact. **You'll have:** * Proven experience developing sophisticated operational and analytical reports using tools like Power BI or Tableau, tailored to varied audiences across multiple directorates. * Strong SQL skills, with the ability to extract, transform and manipulate large datasets for analysis and reporting purposes. * A good grasp of business analysis techniques to identify new data opportunities and deliver effective, iterative solutions. * Experience with comprehensive testing approaches, including user acceptance testing and quality assurance processes. * Excellent communication skills, with ability to explain technical concepts to non-technical colleagues and provide user training. * Strong time management and attention to detail, with ability to prioritise requests and meet deadlines across multiple projects. * Collaborative mindset, with confidence to guide, support and advise stakeholders at all levels whilst maintaining high data quality standards. * Knowledge of GIS tools, such as ArcGIS would be advantageous but not essential. **What you'll focus on:** * Gathering requirements from across all teams and directorates, developing comprehensive reporting directories and sophisticated reports that maximise benefits for diverse user groups. * Using SQL and business intelligence software to create accessible dashboards, data structures and report definitions for management teams across the organisation. * Coordinating comprehensive testing of new data products, ensuring compliance with privacy-by-design principles and data governance policies. * Assessing user experience of reports and analytics, demonstrating value through KPIs and prototypes whilst continuously improving accessibility and design. * Providing training, guidance and ongoing support to colleagues on effective data use, quality practices and reporting tools. * Supporting managers in liaising with suppliers and external agencies, whilst identifying procedural improvements and maintaining documentation. * Spreading knowledge of data storage and usage, using business analysis techniques to identify better ways to utilise data across the Society. Deadline for applications is 23:59 on Sunday 27th July. Interviews begin week commencing 11th August. ### **About Alzheimer's Society** Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we're working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. **Our commitment to Equity, Diversity, Inclusion \& Belonging** We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. **Our hiring process** During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.Please also contact Alzheimer's Society Talent Acquisition Team via careers@alzheimers.org.uk for application support or any adjustments you might need. To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear *your* unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice. We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice. We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level. **Giving back to you** Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

London, UK

Negotiable Salary