### **Information** Location: Brighouse Hours: Full Time Salary: Negotiable ### **Main Responsibilities** * Engage with customers across phone, email, live chat, and social media * Provide helpful, timely responses to queries and concerns * Turn tricky situations into positive outcomes with empathy and efficiency * Guide customers through our products and services with confidence * Tackle customer issues head-on using your problem-solving skills * Know when to escalate more complex matters to senior team members * Accurately log customer interactions to help us track performance and spot trends * Share your findings and ideas to help improve our service * Get to know our products, promotions, and policies inside-out * Stay up to date with the latest offerings and updates---knowledge is power! * Help turn first-time customers into lifelong partners * Spot opportunities to go above and beyond and make someone's day * Work closely with teams across the business to ensure seamless service ### **Description** Are you passionate about helping people and solving problems? Do you love the idea of being the friendly, helpful voice behind an industry-leading brand? If so, we'd love to hear from you! At Quickslide, we're proud to be one of the UK's leading trade suppliers of windows and doors---delivering quality with a signature touch of Yorkshire charm. Our award-winning customer service is what sets us apart, and we're on the lookout for a Customer Service Superstar to help us keep it that way. This isn't your average customer service role. You'll be at the very heart of our operations---making a real difference to our customers' experience and enjoying the ride with a down-to-earth, supportive team. ### **The Necessary Skills, Qualifications and Experience include:** * Previous customer service experience (essential) * Bonus points for experience in the fenestration industry * Confident communication and active listening skills * A cool, calm, and solutions-focused mindset * Ability to thrive in a fast-paced environment * Comfortable using CRM systems, Microsoft Office, and service platforms * Highly organised and efficient multitasker * Buckets of empathy, patience, and a positive, can-do attitude * Pride in your work and a strong sense of ownership * Grace under pressure---especially when things get hectic