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Following company training the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients.\n\n**Location:** \n\nHigh Wycombe, Buckinghamshire\n\n**The Role**\n\n\nThe day to day role will involve resolving issues and support for management and employees of our group of companies from a ticket-based system. In addition, the role will require the successful applicant aiding and supporting our external customer base, as necessary.\n\n**Experience:**\n\n* Minimum of 1 years in a Desktop Support environment\n* Proficient with Windows Desktop Operating Systems essential (Windows 7/ 8/ 10) / MAC\n* Basic Experience with Windows Server Operating Systems\n* Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)\n* Basic Networking knowledge ex (DHCP, DNS)\n* Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre.\n* Basic Experience with Enterprise Antivirus packages\n* Basic Experience Backup management\n\n**Responsibilities:**\n\n* Remote IT Telephone Support for customers\n* Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access.\n* Provide remote support using any industry accepted remote support software.\n* Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.\n* Adherence to a call logging process\n* Password resets/mail routing/new accounts etc.\n* Logging customer queries and meeting SLA's\n* Updating existing tickets with SLA time\n* Remote IT Maintenance for customers\n* Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers.\n* Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice.\n* Scheduled Server maintenance\n* Onsite IT Support for customer\n* Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.\n* Onsite Project installation work\n* Escalate when needed to in accordance with SLA\n\n**Education \\& Qualifications**:\n\n* A Levels\n* A+, N+ or Microsoft MCSA /MCSE optional\n\n**Other requirements:**\n\n* Have previous IT remote telephone support experience\n* Fluency in English is mandatory\n* Good personality\n* Willingness to learn\n\n**We offer the following benefits:**\n\n* A competitive basic salary from £21,000 to £24,000 per annum DOE\n* Training and development plans.\n* Staff bonuses and holiday incentives\n\nIf you feel you have the skills for our First Line IT Support role, please apply now!","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756816200000","seoName":"first-line-it-support","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-high-wycombe/cate-other24/first-line-it-support-6309359888960312/","localIds":"58","cateId":null,"tid":null,"logParams":{"tid":"2dde3d88-315b-4106-9a62-e8bbcfaed145","sid":"fa3c2e59-e326-4c0a-b612-b6fb88888d1b"},"attrParams":{"summary":null,"highLight":["Microsoft Windows Server expertise","Desktop support and IT skills","CompTIA Network+ and A Level qualifications"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"High Wycombe,England","unit":null}]},"addDate":1752918741324,"categoryName":"Other","postCode":null,"secondCateCode":"call-centre-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"Chertsey, UK","infoId":"6309359888448112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Assistant (Arcades)","content":"**HB Leisure**is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.\n\nWe like to do things differently here at **HB Leisure** , we don't just open doors to a career in the **leisure industry** , and we also offer the **opportunity to travel the globe to experience working in our other incredible locations**!\n\nIf a desk isn't for you, then you are for us, so why don't you join us working in a **fun theme park environment** and **develop skills** that will be recognised throughout your career!\n\nAs a **Customer Service Assistant (Arcade Host)**, you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.\n\n\r\n\n\n**In return we will offer you:**\n\n* Competitive rates of pay\n* Flexible working hours\n* Recommend A Friend Bonus (Subject to T\\&C's)\n* Winter Opportunities between your Seasonal Contract\n* Discounts to hundreds of tops retailers\n* Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.\n* Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world's most amazing locations\n\n\r\n\n\n\n**Person Specification:**\n\n* Great customer service, communication skills and a positive, outgoing personality\n* Honest, reliable and a responsible individual with strong work ethic\n* Are able to offer good availability on weekdays and weekends (including bank holidays)\n* Be able to follow instructions and comply with all company standards\n* Have reliable transportation -- due to the location of the site","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074995000","seoName":"customer-service-assistant-arcades","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-high-wycombe/cate-other24/customer-service-assistant-arcades-6309359888448112/","localIds":"2729","cateId":null,"tid":null,"logParams":{"tid":"6ffd0c4d-94d7-4ea4-a551-7fe27587b5e1","sid":"fa3c2e59-e326-4c0a-b612-b6fb88888d1b"},"attrParams":{"summary":null,"highLight":["Flexible schedule available","Weekend and holiday availability","Referral programme offered"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Chertsey,England","unit":null}]},"addDate":1752918741284,"categoryName":"Other","postCode":null,"secondCateCode":"call-centre-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"Oxford, UK","infoId":"6309359890892912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"IT Technician","content":"#### **Job Summary**\n\n**IT Technician (with Mac proficiency)**\n\n\nWe are looking for a motivated and highly technical I.T Technician / Mac technician to work in our warehouse in the Oxford. The successful candidate must have experience in stripping down computers plus repairing Macbooks/iMacs. We will prefer candidate with customer-facing skills. This is an excellent opportunity for the right individual to join an established organisation that has experienced significant growth recently. \n**Duties and Responsibilities** \n\n* Diagnosing and repairing desktop and laptop with both software and hardware faults.\n* Setting up and installing new machines.\n* Stripping down laptops or PCs and rebuilding their systems.\n* Repairing motherboards and upgrading firmware.\n* Data recovery.\n* Software and system repairs including installations, upgrades and virus cleaning.\n* Apple Mac repairs including iPad, iPhones and computer repairs.\n* You will be responsible for ordering and stocking of computer parts.\n* Assist personnel with installation, configuration and ongoing usability of system hardware and software\n* Offer daily operations and systems support to personnel\n* Verify functionality of hardware and software components\n* Troubleshoot hardware and software issues in person, remotely and by phone. \n**Skills / Qualifications / Experience Required** \n\n* Degree in Computer Science, Information Science or equivalent.\n* Problem-solving skills.\n* Active listening skills.\n* Knowledge of data storage and data recovery.\n* Service-oriented.\n* Exceptional technical expertise.\n* Superior working knowledge of computer systems.\n* Time and task management.\n* Good communication skills.\n* Extensive knowledge of computer software.\n* You must be a team player to work with a team of 10.\n\n**6 reasons why you should join us and get the appreciation you deserve:**\n\n\n1. Super friendly team. \n\n2. Good work life balance. \n\n3. Excellent training on our Laptop motherboard repairing machine. \n\n4. Fast growing business. \n\n5. Latest technology providers. \n\n6. Great career potential.\n\n**Salary:** Starts from £9/Hour(Based on Experience \\& Knowledge) \n\n**Job Type** : Permanent \n\n**Job Location:** Oxford \n\n**Contact Person**: Sleha Javed\n\n**Apply for this position** \n\nTo apply for this position, please email a copy of your CV with a covering letter to info@refurbmac.co.uk \n\nstating which position you're applying.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074995000","seoName":"it-technician","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-high-wycombe/cate-other24/it-technician-6309359890892912/","localIds":"173","cateId":null,"tid":null,"logParams":{"tid":"25dfec99-9248-4afa-b8f5-105a87b9e55b","sid":"fa3c2e59-e326-4c0a-b612-b6fb88888d1b"},"attrParams":{"summary":null,"highLight":["Permanent position","Computer Science background","IT skills required","Strong computer and communication skills"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Oxford,England","unit":null}]},"addDate":1752918741475,"categoryName":"Other","postCode":null,"secondCateCode":"call-centre-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"Watford, UK","infoId":"6309397049024312","pictureUrl":"https://uspic2.ok.com/logo/ineed.png","videos":null,"title":"Contact Centre Team Manager","content":"Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.\n\n\nABOUT US:\n\n\nWe are Allwyn UK, part of the Allwyn Entertainment Group -- a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024.\n\n\nWe've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK's most inclusive organisations --where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.\n\n\nAllwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.\n\n\nWhile the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in- a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.\n\n\r\n\n\n\nROLE PURPOSE:\n\n* To deliver exceptional customer service to all Allwyn customer and retailers, through effective performance management, coaching and development of a contact centre team\n\n\r\n\n\n\nROLE RESPONSIBILITIES:\n\n\r\n\n\n* Ensure all agreed departmental KPIs and GAMCOM requirements are achieved, resulting in an optimum level of service\n\n\nbeing delivered at all times.\n\n* Ensure all people related tasks are completed as documented in company procedures e.g. PDP Reviews, administration\n\n\nof the absence process, health and safety requirements.\n\n* Monitor the team's real time adherence to predefined work schedules, investigating and resolving variance as necessary, including attendance, shrinkage, and productivity (where dedicated real time management is not available).\n* Undertake performance management for each member of the team, develop Personal Development Plans (PDPs), jointly identify and secure appropriate learning, coaching and training opportunities aligned to the individual's preferred learning style and provide performance feedback in line with defined standards. Consistently manage all performance shortfalls.\n* Manage and improve the performance of operational processes and working practices.\n\n\r\n\n\nKEY MEASURES OF SUCCESS:\n\n* Manages/supervises the daily management \\& acts as an expert in a customer contact related discipline.\n* Has strong knowledge of TNL products with a view of being a subject matter expert to agents \\& colleagues.\n* Solves complex problems when they arise whilst being innovative in their approach.\n* Understands customers needs \\& is able to manage/diffuse tense or difficult customer situations.\n* The ability to make decisions guided by functional support.\n* To demonstrate success in managing \\& improving absence within a contact centre\n* Review \\& improve AHT (Average Handling Time) within your team.\n* Shows accountability in managing \\& closing complaints within Internal timeframes.\n\n\r\n\n\nKEY SKILLS AND EXPERIENCE:\n\n* Proven People Management experience\n* Experience of leading a team within a customer service environment\n* Ability to use Microsoft Office Applications · Knowledge of CRM solutions e.g. SAP/Gem Suite\n* Experience in analysing \\& using data to support development \\& performance of Contact Centre Agents.\n\n\r\n\n\nOUR GOAL IS TO CREATE ONE OF THE UK'S MOST INCLUSIVE ORGANISATIONS -- WHERE PEOPLE CAN BRING THE BEST OF THEMSELVES, TO DO THEIR BEST WORK, EVERY DAY, FOR THE BENEFIT OF GOOD CAUSES.\n\n\nAllwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. 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Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.\n\n**Benefits**\n\n* 26 days paid leave (plus bank holidays)\n* Annual bonus scheme\n* 2 x Life Days\n* 4 x Salary of Life Insurance\n* Pension: we'll match your contribution up to 8.5%\n* Single Private Health Cover\n* £500 Wellness Allowance\n* Income Protection\n* Enhanced parental leave (maternity and paternity)\n* Eye Care, Dental and Cycle To Work schemes","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074995000","seoName":"contact-centre-team-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-high-wycombe/cate-other24/contact-centre-team-manager-6309397049024312/","localIds":"274","cateId":null,"tid":null,"logParams":{"tid":"4a5ef5c6-aa84-45b4-b344-e1f55b4e3a1d","sid":"fa3c2e59-e326-4c0a-b612-b6fb88888d1b"},"attrParams":{"summary":null,"highLight":["Management opportunities","Customer service focus","Yearly bonus included"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Watford,England","unit":null}]},"addDate":1752921644454,"categoryName":"Other","postCode":null,"secondCateCode":"call-centre-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"London, UK","infoId":"6309359883097712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Client Services Assistant - Part-time FTC","content":"Join our vibrant Rapport team as a **Client Services Assistant**! The Client is a multinational 'Magic Circle' law firm headquartered in London, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.\n\n\nWe have a great opportunity for an experienced Client Services Assistant to join the Rapport family, based at our client's headquarter building in London's Canary Wharf. You will join a diverse team of 17 Rapport Ambassadors with a proven track record of achieving the highest levels of client service, giving you an amazing opportunity to learn and develop.\n\n***Type of contract:***Part-time, Fixed Term Contract -- 1 year\n\n***Hours*** *:*14 hours per week (Thursday -- Friday, or Monday -- Tuesday; on a shift rota basis between 7:30 AM and 8 PM)\n\n**What will you get?**\n\n* **Financial Freedom:**Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!\n* **Secure Your Future:**Benefit from a contributory pension scheme for a stable financial tomorrow.\n* **Health Matters:**Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.\n* **Thrive Personally \\& Professionally:**Unlock endless learning and development opportunities to elevate your career!\n* **Celebrate Excellence:**Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.\n* **Give Back to Community:**Take one paid day off annually to support a cause you're passionate about!\n\n**Main responsibilities**\n\n* Providing seamless guest management on behalf of our client, including the welcoming of all guests and employees into the building. This includes clients attending events in our large function spaces.\n* Taking ownership of the reception areas and all aspects of the client's journey between these areas.\n* When on client floor, welcoming all guests, assisting with cloakroom requirements, and escorting them to their meeting rooms.\n* Performing room checks, ensuring high levels of cleanliness/ tidiness are maintained.\n* Working closely with all other service providers, contractors and the wider Facilities and Business Operations team. This is a joined Rapport/ Restaurant Associates site and a cohesive working relationship between all team members is essential.\n* Managing the meeting room booking process for the London office via the Condeco booking platform.\n* Supporting the dedicated on-site events team when event planning and delivery as required.\n* Supporting the floor host function as required.\n* Answering and directing incoming calls via the client's Switchboard console.\n* Assisting with training new joiners.\n* Adhering to all site procedures and standards.\n\n**The ideal candidate will**\n\n* Share our Rapport values: ***Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together***\n* Be energetic, proactive, flexible with great attention to detail, can-do attitude, and ambition to learn and grow.\n* Have an outgoing personality and be able to easily build rapport with key stakeholders, both internal and external.\n* Be a customer focused team player who is recognised as patient, friendly, reliable, flexible and takes pride in what they do.\n* Have a desire to be part of a winning team, where you can truly make a difference.\n* Have excellent communication skills, written and verbal.\n* Display excellent personal presentation and interpersonal skills.\n* Have experience in customer service, preferably in a corporate/five-star luxury hotel environment/premium airlines.\n\n**About us**\n\n\nRapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK\\&I, we combine people-first culture with exceptional service standards.\n\n\nWe are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.\n\n\nFind out more about us and our values at www.rapportservice.com.\n\n\r\n\n\n*Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.*\n\n\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074995000","seoName":"client-services-assistant-part-time-ftc","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-high-wycombe/cate-other24/client-services-assistant-part-time-ftc-6309359883097712/","localIds":"19","cateId":null,"tid":null,"logParams":{"tid":"4a13d8d1-b748-421d-b4cd-7db6dbd44e3e","sid":"fa3c2e59-e326-4c0a-b612-b6fb88888d1b"},"attrParams":{"summary":null,"highLight":["Part-time opportunity","Disability confident employer","Employee assistance programme available"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"City of London,England","unit":null}]},"addDate":1752918740867,"categoryName":"Other","postCode":null,"secondCateCode":"call-centre-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"London, UK","infoId":"6309391413849912","pictureUrl":"https://uspic2.ok.com/logo/ineed.png","videos":null,"title":"Head Waiter","content":"We are looking for a motivated and experienced head waiter/waitress to join our modern French restaurant with a notable wine list, flower-filled conservatory and log fire situated in Covent Garden, London's West End. \n\nThe successful candidate will work well within a team to ensure that service is smooth and that customers receive an unforgettable experience. You will ensure that service is delivered to the highest standards whilst exceeding customer expectations. \n\nWe want someone who is professional, self motivated, able to work under pressure and has aspirations to develop themselves to grow within the business. \n\nModern French restaurant with a notable wine list, flower-filled conservatory, and log fire. \n\nINDFOH","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074925000","seoName":"head-waiter","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-high-wycombe/cate-other24/head-waiter-6309391413849912/","localIds":"19","cateId":null,"tid":null,"logParams":{"tid":"bb88ce73-87cc-4701-95e6-9235f728daa7","sid":"fa3c2e59-e326-4c0a-b612-b6fb88888d1b"},"attrParams":{"summary":null,"highLight":["Full-time position available","Work in a restaurant environment","Opportunity to serve customers"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"City of London,England","unit":null}]},"addDate":1752921204207,"categoryName":"Other","postCode":null,"secondCateCode":"call-centre-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"London, UK","infoId":"6309391388198512","pictureUrl":"https://uspic2.ok.com/logo/ineed.png","videos":null,"title":"Operational Risk Manager","content":"Where you'll fit in \\& what our team goals are... \n\nIn your role you will work in the 2nd Line Operational Risk Management (ORM) Team, supporting the development and continuous improvement of a robust risk management framework.\n\n\r\n\n\n**How you'll spend your time...**\n\n*\n Provide ongoing oversight and constructive challenge to the 1st line risk team on the Risk Management Framework.\n\n*\n Partner with members of the first line on the implementation and maintenance of CoE minimum standards.\n\n*\n Work with the 1st line team on the remediation, documentation and closure of Risk Events.\n\n*\n Develop and maintain comprehensive ORM process guidance to embed consistency and quality across EMEA risk management framework.\n\n*\n Proactively identify opportunities to enhance risk management practices, championing continuous improvement and fostering a culture of accountability.\n\n*\n Collate, process and analyse business data / MI relating to Risk Events, risk issues, RCSA outputs, business projects and remedial activities.\n\n*\n Engagement in projects and act as Risk Lead. Helping ensure that risk matters are appropriately considered.\n\n**To be successful in this role you will have...**\n\n*\n Demonstrable knowledge of key asset management processes\n\n*\n Solid stakeholder management skills\n\n*\n Excellent time management, organisational skills and self-direction\n\n**If you also had this, it would be great...**\n\n*\n Finance industry experience (preferably in Risk/Asset Management)\n\n*\n Relevant financial services / risk qualifications preferred\n\n\r\n\n\n**About Columbia Threadneedle Investments**\n\n\nWorking at Columbia Threadneedle Investments you'll find growth and career opportunities across all of our businesses.\n\n\r\n\n\n\nWe're intentionally built to help you succeed. Our reach is expansive with a global team of 2,500 people working together. Our expertise is diverse with more than 650 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients' specific requirements.\n\n\r\n\n\n\nColumbia Threadneedle is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive workplace that supports the diversity of our employees and reflects our broader communities and client-base.\n\n\r\n\n\n\nWe appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.\n\n\r\n\n\n**Full-Time/Part-Time**\nFull time\n\n\r\n\n\n**Worker Sub Type**\nPermanent\n\n\r\n\n\n**Job Family Group**\nBusiness Support \\& Operations","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074923000","seoName":"operational-risk-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-high-wycombe/cate-other24/operational-risk-manager-6309391388198512/","localIds":"19","cateId":null,"tid":null,"logParams":{"tid":"2fcde83e-0dd9-40a7-8660-d074f893bd56","sid":"fa3c2e59-e326-4c0a-b612-b6fb88888d1b"},"attrParams":{"summary":null,"highLight":["Flexible working benefit","IT skills required","Strong organisational and time management skills"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"City of London,England","unit":null}]},"addDate":1752921202203,"categoryName":"Other","postCode":null,"secondCateCode":"call-centre-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"London, UK","infoId":"6309391359692912","pictureUrl":"https://uspic2.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Assistant (Arcades)","content":"**HB Leisure**is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.\n\nWe like to do things differently here at **HB Leisure** , we don't just open doors to a career in the **leisure industry** , and we also offer the **opportunity to travel the globe to experience working in our other incredible locations**!\n\nIf a desk isn't for you, then you are for us, so why don't you join us working in a **fun theme park environment** and **develop skills** that will be recognised throughout your career!\n\nAs a **Customer Service Assistant (Arcade Host)**, you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.\n\n\r\n\n\n**In return we will offer you:**\n\n* Competitive rates of pay\n* Flexible working hours\n* Recommend A Friend Bonus (Subject to T\\&C's)\n* Winter Opportunities between your Seasonal Contract\n* Discounts to hundreds of tops retailers\n* Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.\n* Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world's most amazing locations\n\n\r\n\n\n\n**Person Specification:**\n\n* Great customer service, communication skills and a positive, outgoing personality\n* Honest, reliable and a responsible individual with strong work ethic\n* Are able to offer good availability on weekdays and weekends (including bank holidays)\n* Be able to follow instructions and comply with all company standards\n* Have reliable transportation -- due to the location of the site","price":"Negotiable Salary","unit":"per 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type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"City of London,England","unit":null}]},"addDate":1752921199975,"categoryName":"Other","postCode":null,"secondCateCode":"call-centre-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"London, UK","infoId":"6309391365389112","pictureUrl":"https://uspic2.ok.com/logo/ineed.png","videos":null,"title":"Customer Success Associate","content":"**Vacancy No** \nVN893\n\n**Location**\n\n**Employment Type** \nPerm\n\n**Basis**\n\n**Fixed Term Duration**\n\n**Overview** \nThe Customer Success Executive focuses on managing and supporting customers during their subscription period and helps to secure the renewal.\n\n**Main Duties and Responsibilities** \n* Ensure the customer renews products for the following Chambers Guide / subscription period.\n* Onboard new customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories.\n* Work with marketing, product and sales teams on retention campaigns to raise awareness of Chambers and help to develop the product offering.\n* Identify upsell and cross-sell opportunities and make the appropriate referrals.\n* Resolve customer queries and liaise with internal teams where needed.\n* Identify risky accounts and take the necessary steps to mitigate any cancellations.\n* Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives.\n\n\r\n\n\n**Skills and Experience** \n* 1-2 years in a previous Customer Success or client-facing role\n* Impressive communication and interpersonal skills, both in person and remote\n* Knowledge of customer success best practice and procedures\n* Knowledge of Salesforce or other CRM systems would be highly beneficial\n* Some knowledge of the legal sector would be desirable\n\n\r\n\n\n**Person Specification** \n* A natural people person who enjoys helping others\n* Highly organised\n* High level of accuracy and an eye for detail\n* Strong communication skills (listening, written, verbal)\n* Fluency in Mandarin, Portuguese, French, or German is a plus\n\n\r\n\n\n**Benefits**\n\n**Applications Close Date**\n\n**Job Description**\n\n**Equal Opportunity Statement**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074922000","seoName":"customer-success-associate","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-high-wycombe/cate-other24/customer-success-associate-6309391365389112/","localIds":"19","cateId":null,"tid":null,"logParams":{"tid":"1ff95cf1-0d8a-4b47-a491-61bec4fc528f","sid":"fa3c2e59-e326-4c0a-b612-b6fb88888d1b"},"attrParams":{"summary":null,"highLight":["CRM software expertise","Multilingual 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Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.\r\n\r\nOur headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.\r\n\r\nScope of Role\r\nITRS are looking for an experienced Customer Solutions Engineer for the team. You will help accelerate our sales initiatives.\r\n\r\nReporting to our Global Head of Customer Engineering as part of the Customer Solutions and Success team, you will live and work in the world between Sales, Marketing, Product and Engineering to help our Sales Executives meet annual sales targets. You will provide technical presentations and product demonstrations to prospective clients, leading technical workshops to help define requirements and implementing our solutions as part of Proof of Concepts.\r\n\r\nAs a Customer Solutions Engineer, you will:\r\n Achieve detailed understanding of all our products and technologies.\r\n lead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects.\r\n Understand our client requirements, analyse and translate them into a practical solution.\r\n Assist the sales team throughout the entire sales cycle as a product and technology expert.\r\n Execute Proof of Concept to obtain client confidence and acceptance. Coordinate logistics across all partners.\r\n Provide professional responses to customer RFPs / RFIs.\r\n Position the technology against competitive offerings.\r\n Represent the products, company values and brand to customers and at field events such as conferences, seminars.\r\n Suggest creative alternatives to address or overcome technical challenges encountered in the sales case.\r\n Conduct Technical Account Management (TAM) activities for the key accounts.\r\n Travel regionally for client meetings, marketing events, proof of concepts.\r\n Requirements\r\n 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role.\r\n 1+ years of working experience in Application Performance Management (APM) and AIOps.\r\n Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios.\r\n Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage.\r\n Experience in application support in Financial Market will be an advantage.\r\n Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting.\r\n Programming and scripting experience i.e. Shell script, Python, Java.\r\n Basic network knowledge.\r\n Basic database knowledge and query languages.\r\n Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit.\r\n Benefits\r\n Health Insurance and Dental Health Cover for you and your dependants\r\n Employee Assistance Programme\r\n Pension\r\n Flexible Hybrid Working\r\n Enhanced Parental Leave\r\n Travel Insurance\r\n Life Assurance\r\n Income Protection\r\n \r\nITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.\r\n\r\nWe welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756817389000","seoName":"customer-solutions-engineer","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-high-wycombe/cate-other24/customer-solutions-engineer-6350012993945912/","localIds":"19","cateId":null,"tid":null,"logParams":{"tid":"11dd4ac7-6e21-42f4-ad53-3b2031e1614f","sid":"fa3c2e59-e326-4c0a-b612-b6fb88888d1b"},"attrParams":{"summary":null,"highLight":["Support sales with technical expertise","Deliver presentations to CXO-level clients","Execute Proof of Concept for client confidence"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"City of London,England","unit":null}]},"addDate":1756094765152,"categoryName":"Other","postCode":null,"secondCateCode":"call-centre-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"Chiswick Park, Chiswick, London W4 5LE, UK","infoId":"6309397052646712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Technical Support Analyst","content":"Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. \nAs proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. \nTo succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact \n\nClick \"Apply\" to get started. \nWhy join our team? \npladis is home to iconic brands Godiva, McVitie's and Ulker. These brands make sweet treats and savoury treats that consumers everywhere recognise and enjoy! As we start on our new pathway, we will continue making the biscuits and confectionery people know and expect from these brands, and we will expand their portfolios too. Together we will build new and exciting products at pladis -- new flavours, new concepts and new ways to share happiness. \nOur global head offices relocated in summer of last year to a fresh, inspiring and dynamic office space in Chiswick Park. \nThe technology installed at the new pladis head office is the best in class, designed to promote an engaging and collaborative culture. The Technical Support Analyst will work in a small onsite IT team to proactively manage onsite technology while trouble shooting BAU IT issues. \nThis is a great opportunity to work with a wide range of users within the business, including Senior Management, and grow and develop technically in a fast-paced environment. \nThere will also be opportunities to work in a manufacturing environment supporting users in our locations around the UK. \nWhat will this role achieve? \nAs Technical Support Analyst, you'll be responsible for providing exceptional services to pladis employees, whilst upholding IS policies, standards and procedures. You will be working on a variety of different applications, systems and hardware that require attention to detail and a pragmatic approach to identifying and resolving issues. \nThe role will suit a candidate who has the interpersonal skills to complement their technical skills and can empathise with the user's perspective, simplifying technical information. The suitable candidate will also have a sense of urgency and a strong desire to provide outstanding service. \nWhat will be your key deliverables?\n\n* Act as the primary technical IT point of contact to assist and provide telephone, remote and onsite deskside technology support to all users across the business\n* Perform analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions\n* Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels\n* Ensure all new starters are set up with the right equipment, supporting them from a technical perspective with their onboarding\n* Support the roll-out of new applications, tools, and services\n* Facilitate and support Town Hall meetings\n* Support with IT training on ad hoc basis\n\nWhat do you need for this role? \nEssential\n\n* Proven experience in an IT customer facing role\n* Experience supporting C Level Suite/VIP's\n* Experience in troubleshooting and a passion for resolving customer issues\n* Strong interpersonal skills and the ability to work effectively across all levels of the organisation and handle each request with discretion, tact, diplomacy, and patience\n* Excellent problem-solving skills, good lateral thinking skills and methodical approach to day-to-day tasks to ensure a fast resolution of issues\n* Proficient in Microsoft Windows 10 and 11 \\& Microsoft Office Applications\n* Experienced in AV Technology (Video Conferencing)\n* Desktop deployment/Imaging knowledge\n\nDesirable \n\n* A working knowledge of ITIL\n\npladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. \nWe operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business. \nWe will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756816199000","seoName":"technical-support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-high-wycombe/cate-other24/technical-support-analyst-6309397052646712/","localIds":"19","cateId":null,"tid":null,"logParams":{"tid":"cb55a2f3-56b9-492b-a6f0-23a11ff37363","sid":"fa3c2e59-e326-4c0a-b612-b6fb88888d1b"},"attrParams":{"summary":null,"highLight":["Software deployment","Windows","Microsoft Office"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"City of London,England","unit":null}]},"addDate":1752921644737,"categoryName":"Other","postCode":null,"secondCateCode":"call-centre-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"London, UK","infoId":"6309397035789112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Front of House Receptionist VA2259","content":"Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.\n\n\r\n\n\n\nAnabas is currently seeking to employ an experienced Receptionist to carry out reception duties to provide an exceptional client experience through the delivery of their duties to one of our prestigious clients in the City area of London. A high standard of service delivery is expected, and you will have the ability to understand what is needed to ensure our client requirements are met.\n\n**Your responsibilities will include:**\n\n* Ensuring that all incoming calls for the client business are handled efficiently and courteously.\n* Attend to all queries, ensuring strict security procedures are adhered to.\n* Responsibility for visitor and meeting room management\n* Develop and maintain an effective client relationship.\n* Meet and greet visitors in a friendly and personable way.\n\n**You will have:**\n\n* Experience working as a receptionist in a corporate office environment.\n* Have exceptional organisation and communication skills.\n* The ability to work in a fast-paced environment in which you can maintain an exceptional level of service whilst managing multiple tasks.\n\n**This is a full time, permanent position. 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We look forward to receiving your application soon!**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756816198000","seoName":"front-of-house-receptionist-va2259","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-high-wycombe/cate-other24/front-of-house-receptionist-va2259-6309397035789112/","localIds":"19","cateId":null,"tid":null,"logParams":{"tid":"b2a99c1d-1382-4ba1-a71f-93732bffe783","sid":"fa3c2e59-e326-4c0a-b612-b6fb88888d1b"},"attrParams":{"summary":null,"highLight":["Front desk responsibilities","Company events involvement","Communication skills required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"City of London,England","unit":null}]},"addDate":1752921643420,"categoryName":"Other","postCode":null,"secondCateCode":"call-centre-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"Hatfield, UK","infoId":"6309391361075512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Team Leader","content":"Are you ready to help revolutionise transport and join the UK's largest Digital Freight Business? Our Future is digital, and Our Future is NOW! This is your opportunity to join our incredible team and help transform the way the transport industry works.\n\nNine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When heavy-duty vehicles are not at full capacity, they throw unnecessary CO₂ into the atmosphere. Our platform creates a Digital Network that enables loads to be delivered more efficiently, at a better price and with greater quality than ever before. We want our Hauliers and Customers to benefit from using our extensive network to help them fill their empty capacity and reduce their carbon footprint.\n\nDigiHaul brings together smart technology and expert knowledge, we make end-to-end logistics seamless and stress-free. 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