Job Role : Service Readiness Manager Job Type : B2B Contract – Inside IR35 Duration : 6+ Months Duration Location : London/Manchester/Bristol, UK Working Mode : Hybrid (2/3 days onsite in a week) Required : Active SC – Security Cleared Staff Job Description : Service Readiness – DDTS approved Service Design Packages: • All standard DDTS governance processes and templates should be used in relation to Operational Service Readiness. • Service Design Packages (SDPs) that are assured (if created by the vendor partner) or • created and approved by Service Design Review Board (SDRB) to include reviews of • previously approved SDPs where changes have been made by the vendor partner • SDPs need to comply with Client DDTS’ Service Design standards, with input from our • various ITIL process subject matter experts (SMEs) and other stakeholders as defined • within the SDP template and ways of working document • Accepted response from SMEs, documented through the document review form (DRF), • which is used to capture comments from SMEs on the SDPs • SDPs to be built around the approved technical high-level design and the proposed • support model • The SDP should identify any service risks, clearly documenting mitigation actions and • risk owners • Creation and presentation of a summary of the SDP into the Service Design Review Board using approved templates • Management of actions and resolution of caveats emanating from the SDRB meeting Service Transition: • Adoption of remedial actions following approved design phase • Creation of Service Transition Template using Standard Operational Service templates • Thorough and Robust engagement cross DDTS and CLIENT to ensure risks are understood accepted and publicised. • Through and Robust planning using standard Operational Service Readiness processes to safely transition services into live service. • Upon completion of Service Transition Template sharing and gathering of approved Service Readiness Certificate with relevant parties • 100% completion of Service Transition Template and related activities and exceptions to this to be agreed by Head of Profession Operational Service Readiness. • Publication of Warranty timelines and agreement of Warranty exit criteria, • Upon completion of Warranty Criteria completions, publication and sign off with relevant parties of Operational Acceptance Certification. Governance: • The expected outcome is that the projects are approved by SDRB as per above and Stage Gate • Board attendees, to move through this Stage Gate (Readiness for Service – Stage Gate 4): • Expert service design opinion provided through Stage Gate reviews, particularly • Readiness for Service Gate (stage gate 4) • Resolution of outstanding queries/actions on the current Service Design tracker in use • by BAU Service Readiness Team • Delivery of Operational Transition and engagement with other colleagues to ensure Readiness for Service • gate milestones TBC • Support to the project lead to enable project delivery milestones to be met. • Service Design activities need to have been completed and approved before XX date to • enable Transition Management to be delivered within reasonable timescales. In addition to the above: • Attendance at weekly meetings with Operational Service Readiness to ensure knowledge sharing and completeness of information • Fortnightly reporting on progress of all Services moving through Design and Transition to be shared with relevant parties • Attendance at monthly Stakeholder programme review • Targets around movement of projects out of Warranty to be agreed with programme Must hold a minimum qualification of ITIL Foundation