55 Account & Relationship Management in England lowest at $15000.0+

Customer Care Representative63845446519681120

Workable

Customer Care Representative

At Cromwell, we believe success starts with people. Our Culture of Excellence means every colleague is valued, supported, and empowered to deliver their best work. By setting high standards and celebrating achievements, we create an environment where professionalism and enjoyment go hand in hand. As part of our Sales Team, the Customer Care function is at the heart of delivering exceptional service. You’ll be the first point of contact for customers, ensuring every interaction reflects Cromwell’s values of professionalism, accountability, and innovation, while supporting our ambition for Industry Leadership. As a Customer Care Representative, you will be responsible for providing outstanding service and administrative support to the Sales Department. You’ll be the first to respond to emails, inbound calls and enquiries, resolving queries efficiently and effectively wherever possible, and ensuring a seamless experience for every customer. This role requires excellent communication skills, attention to detail, and a proactive mindset. You’ll work closely with Account Managers, Business Development team and other departments to ensure customer needs are met, while also contributing to team performance and continuous improvement. ROLE AND RESPONSIBILITIES Communicate directly with customers, delivering the highest standards of service. Respond to inbound calls and enquiries, resolving queries where possible before escalating. Process sales orders, confirming details with customers and liaising with Account Managers when needed. Provide updates to customers on order progress, delivery dates, or lead times (including made-to-order or back-ordered items). Work collaboratively with the Sales Team to improve efficiency, highlighting opportunities for improvement. Identify opportunities to upsell products and services to customers. Monitor and maintain stock levels, escalating issues such as extraordinary usage or outages to management. Process returns, credit notes, and missing stock requests in line with company procedures. Organise customer sample requests. Manage the shared sales email inbox, forwarding enquiries to the Sales Manager where required. QUALIFICATIONS AND EDUCATION REQUIREMENTS Previous customer service or administrative experience preferred (ideally in a sales support environment), although training will be provided. Cromwell Polythene believes in developing their team members through structured learning and development opportunities as part of our culture. Requirements Excellent verbal and written communication skills. Strong problem-solving abilities and a keen attention to detail. Strong IT skills (including Microsoft 365 - Word, Excel, Outlook, Teams) Familiarity in using customer relationship management (CRM) systems (desirable). A friendly and approachable demeanor. A resilient and adaptable personality, capable of handling challenging situations. Ability to work effectively in a team environment. Passionate about delivering exceptional customer service. Benefits Competitive salary Profit Share* Life insurance Workplace pension* Private medical benefits (taxable)* *conditions apply

Sherburn in Elmet, Leeds LS25, UK

Negotiable Salary

Senior Client Development Account Director63500067469185121

Workable

Senior Client Development Account Director

Reporting to the Director of Retail Development, the Senior Client Development Account Director role is key to delivering growth of our supplier business within our grocery client. The role’s key focus is building relationships with the retailer’s commercial teams and growing instore experience revenues from their suppliers. The successful applicant will have industry leading knowledge in the grocery sector with a deep understanding of this sector's audience behaviours and how to engage these audiences within retail. Who are N2O? N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. We create physical and digital events that make fans for brands, wherever they are. Working in partnership with our clients, we use insight-led creative and brand experiences to engage with the right people and change what they think, feel and do. We apply 20 years of marketing experience to successfully deliver our clients’ requirements, across sectors including FMCG, health and beauty, luxury goods, retail and technology. Essential Accountabilities: Develop and implement comprehensive grocery instore experience sales strategies to engage the retailer’s suppliers. Considering trends, consumer preferences, and competitive landscape. Build and maintain strong relationships with all the retailer brands and growing their instore retail experiences, serving as the primary point of contact for all retail account-related matters. Understand the brands business objectives, products, and market trends to identify growth opportunities for N2O. Identify and pursue new business opportunities with the retailers existing suppliers to grow sales. Collaborating with cross-functional internal Retailer & N2O teams, such as category management or the creative studio. Continuously nurture and strengthen relationships with brands through regular communication, meetings, and joint business planning. Act as a trusted advisor and advocate for suppliers, ensuring their needs are met while driving mutual growth and success for N2O. Lead and manage a selection of N2O grocery key accounts and support team members to ensure a high level of performance and client satisfaction. Agree and deliver both short-and medium-term financial account plans and forecasts, demonstrating commercial acumen in driving the longer-term strategy that anticipates the future needs of the client. Requirements Extensive experience in grocery sector, with a deep understanding of industry trends, product categories, and consumer behaviour Acute commercial acumen demonstrated in similar roles. Ability to analyse opportunities, challenges and be a driving force to drive commercial impact and sales performance A results-oriented mindset with a focus on achieving and exceeding grocery sales goals. A track record for driving the sales process, land and expand, from plan to close Experience of managing clients and key stakeholders at a mid to senior level, with fantastic communication skills Excellent communication and interpersonal skills to interact with colleagues, clients, and grocery brand representatives. Work collaboratively across internal teams - including Campaign Management, Creative and Marketing The ability to create detailed and informative presentations, using insights as the main element to enable the client to make key decisions quickly. Good financial acumen with the ability to prepare and control budgets Proven experience of motivating others to drive best-in-class execution of KPIs and influence decision-makers Benefits Salary £50k to £60k DOE (gross per annum) 2 days in office (located in the West Yorkshire area) with frequent travel to retailers 23 days annual leave plus bank holidays Retail discounts scheme Employee Assist Programme Life Assurance Season ticket loan

Leeds, UK

£50,000-60,000/year

Workable

Golf Sales Manager

Get Golfing CIO, a charity with a mission to make golf more accessible for all, is seeking an experienced Salesperson to join our team at Tadcaster Golf Club as a Golf and Venue Sales Manager. This is an exciting opportunity to work for a thriving and dynamic organisation which manages and operates 13 sites with 7,000 members and over 160,000 visitors each year.   The successful candidate will be part of a £20m revenue company of over 400 people which reinvests profits from its operations into its venues, courses, the development of its people, and importantly, community oriented charitable initiatives local to its sites. Our model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that “our courses are for golfers while our clubhouses are for everyone”. Please see: https://www.getgolfing.org Role Purpose Tadcaster Golf Club is a picturesque venue located near Scarthingwell with a unique 18-hole course and recently renovated functions and events suite. The Golf Sales Manager is responsible for driving revenue and growing the customer base for the golf course. This individual will leverage their sales expertise and in-depth knowledge of both the golf industry to develop strategic sales plans, build strong relationships with clients, and maximize the profitability of all golf offerings. The role involves targeted membership and golf day sales, sponsorship opportunities, identifying new business opportunities, cultivating long-term partnerships, and ensuring exceptional service delivery for all golf guests. The Golf Sales Manager will work closely with the operations team to ensure a seamless experience for customers while consistently meeting and exceeding sales targets. Key Responsibilities Membership Sales: Grow existing membership through new sales of both and inbound and outbound sales work, annual target of new sales based on historic performance and in year budget Golf Day Sales: Sales of golf days to achieve quarterly and annual targets of golf days, these targets. Client Relationship Management: Build and nurture relationships with corporate clients, individuals, event planners, and local businesses to ensure repeat business and referrals. Lead Generation & Networking: Actively generate leads through direct outreach, networking events, and partnerships, with a focus on both individual and corporate clients. Sales Reporting: Monitor sales performance, track bookings, and provide regular reports to senior management on revenue generation, client satisfaction, and market trends. Customer Experience: Oversee the customer journey from initial inquiry through to event execution, ensuring the highest standards of service are always maintained. Working within the Team: Collaborate with the GM to ensure the operations of golf at the venue are to the highest standard and sales opportunity is maximised. Embody Get Golfing’s ethos and approach of inclusivity, sustainability, and community Requirements Knowledge Proven experience as a Sales Representative. Proven experience in revenue generation, event sales and achieving secondary sales Strong awareness and understanding for golf and ideally, golf course management. A passion for hospitality, the guest experience and growing a business Skills Strong leadership with a track record of successfully managing and motivating sales and teams to deliver quality standards and achieve ambitious budgets Strong business acumen and financial management skills, particularly P&Ls Competence to influence site performance through effective P&L management  Excellent negotiation and interpersonal skills An acute eye for detail with strong communication and organisational skills Ability to support, train and motivate colleagues, and drive accountability Proficiency in Microsoft Office and CRM software and reports/reporting Strong evidence-based decision-making ability to manage team and grow revenues Approach Proactive and results-oriented, with the ability to think strategically and act decisively Ability to work independently and make effective decisions Flexible schedule, ability to work evenings, weekends and bank holidays as needed A passion for sales, people, and the ability to build and maintain relationships A strong work ethic and understanding of the demands of venue management.  The ability to manage time effectively and to prioritise actions Strong ability to convey important messages, often through effective story telling Benefits Salary plus a competitive bonus scheme based on membership sales (5%) and achieving Golf Day budgets (20%) Pension Plans Training & Development Free Golf 50% discount on food and beverage Staff referral programme

Tadcaster LS24, UK

Negotiable Salary