Platinum En Suite (High Floor) - Bailey Fields

Refund Policy

Cancellation Policy ****The following is a brief overview of the apartment's standard cancellation terms. For full details, please refer to the apartment's Terms and Conditions of Booking. ***Policies are subject to real-time changes; the signed contract with the apartment shall prevail. ● Cooling-off Period Once your tenancy agreement has been signed and confirmed by the apartment management and your booking is complete, you are entitled to a five-day "cooling-off period." Therefore, if circumstances change and you have not yet moved in, you may cancel your booking. Effective from 1 August, the "cooling-off period" will be reduced to two days after signing the tenancy agreement. To cancel your booking within the "cooling-off period," you must notify the apartment management in writing within five/two days of receiving your booking confirmation. If you validly cancel your booking within the "cooling-off period," the apartment management will refund any prepaid rent within 28 days. There is no "cooling-off period" once the apartment's services have commenced or for bookings made after the accommodation contract's effective date. If you need to cancel your booking after the "cooling-off period," approval may be granted in certain circumstances, such as if your UK visa application is refused or if you fail to meet the entry requirements of your chosen university. Please ensure you provide your UCAS (Universities and Colleges Admissions Service) notification or visa refusal documentation to the apartment management within 72 hours of receiving such notice or document. You may also transfer your obligations to a suitable replacement tenant. However, the apartment management will conduct eligibility checks on the replacement tenant, and upon confirmation, the replacement tenant will assume the tenancy agreement. ● No Place, No Pay If you are not accepted by your university or fail to obtain the required visa, you may cancel your booking outside the cooling-off period. You must provide written notice and supporting documentation (e.g., UCAS notification) to the apartment management within 72 hours of receiving such notification. Once the apartment management receives sufficient evidence and your cancellation request, they will confirm whether your request can be processed, and your prepaid rent (and any other payments made) will be refunded within 28 days. ● Replacement Tenant The only other circumstance permitting cancellation outside the cooling-off period is if you can find a replacement tenant to take over the remainder of your tenancy term. This option is unavailable if you have outstanding rent arrears on your account. The replacement tenant must reside in a Now Student Living property. You remain liable for all rent due up to the day the replacement tenant moves in. If you identify a suitable replacement tenant and have overpaid rent, you may be eligible for a refund—provided you have no outstanding rent arrears and the replacement tenant has signed the tenancy agreement. *Notes: All cancellation requests must be submitted promptly to the apartment management, accompanied by relevant supporting documents. The apartment management will review each cancellation request on a case-by-case basis and process it as soon as eligibility is confirmed. When transferring tenancy obligations, ensure the replacement tenant meets the apartment's tenancy requirements and eligibility criteria.