140 CEO & General Management in England lowest at $12.6+

Indeed

General Manager

**Package Description:** At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day -- your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a General Manager. at our beautiful Beckenham Park Care Home. If you are a strong leader and this sounds like the place for you, we'd love to hear from you! **ABOUT THE ROLE** Your focus as General Manager will be to lead and inspire a team to deliver excellent person-centred quality care to residents in a safe, caring and stimulating environment, whilst meeting regulatory requirement, professional and statutory standards, and business performance targets. Other responsibilities will include: * Ensuring the consistent delivery of high-quality care, person centred care and ensuring residents receive care based on best practice. * Being responsible for the ongoing recruitment, retention, and development of staff within the Home. * Acting as a focal point for contact with residents, their relatives, and visitors, as well as health and social care professionals involved in resident's wellbeing. * Ensuring safe staffing levels are reviewed and maintained in accordance with both occupancy and dependency. * Providing on-going inspirational leadership and management to the staff team. * Ensuring costs are well managed and maintained within budgetary controls, by reviewing regularly and monitoring stock. **ABOUT YOU** To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: * Have a minimum of four years of experience in a similar care environment. * Have Leadership and Management Level 5 or equivalent. * Possess excellent leadership and management skills. * Have the ability to communicate effectively verbally and in writing, and be competent In IT. * Be adaptive and flexible to cover a range of responsibilities at short notice. **ABOUT AVERY** At Avery, we're not just one of the UK's largest providers of luxury elderly care homes -- we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. **Please note this role will require:** * A DBS Disclosure check, the cost of which will be met by Avery Healthcare. * Proof of eligibility to work in the UK. *This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.*

Beckenham, UK

Negotiable Salary

Cover Supervisor – Secondary School Full Time Temporary NEW63093596455169121

Indeed

Cover Supervisor – Secondary School Full Time Temporary NEW

* Short-time/Long-term supply work * Secondary Schools * Greenwich * £89.00 -- £110.00 per day **Do you enjoy working with young people aged 11 -- 18? Have you considered working in Secondary Schools as a Cover Supervisor?** **We are working with a range of Secondary Schools across London who are looking for confident, professional and dedicated people to work as Cover Supervisors in their schools to provide short-term and daily cover for teachers.** **The Role** As a Cover Supervisor you will work in secondary schools covering classes and ensuring students are working on tasks whilst teachers are absent or engaged in other activities and meetings. This is a key role within secondary schools and almost every secondary school will engage cover supervisors to allow teachers. This is great opportunity to work on flexible basis and gain experience within secondary schools. Cover Supervisors are required for the full school day -- 8.15am to 3.30pm (approx.) **Flexible work options** Most Cover Supervisors begin work on a short-term/supply basis. This is ideal if you just want to work a few days in local schools, or want to build experience within the secondary school sector. For more experienced Cover Supervisors, we have full-time contracts available. **What do I need to be a Cover Supervisor?** You do not need any formal qualifications to be a Cover Supervisor, but we do require you to have had some experience working with 11 -- 18-year-olds. Cover Supervisor work is ideal for: * Graduates who are considering becoming Secondary school teachers * Youth workers * Summer camp leaders * Sports coaches for 11 -- 18 yrs * People who have experience supporting young offenders You will need an Enhanced DBS certificate to work with children and 2 references covering the past two years. If you haven't got a DBS, we can help you apply for one from the UK Disclosure and barring service. Most importantly you need a confident, positive and professional approach to working with young people. **If you're interested in working as a Cover Supervisor in Secondary Schools, then please apply now with an up-to-date CV and one of our team will be in touch.** We have a policy to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to reply to individual enquiries. If we have not contacted you within this specified time your application has been unsuccessful on this occasion. Philosophy Education is a Recruitment Business and is advertising this vacancy on behalf of one of its clients.

Greenwich, London, UK

Negotiable Salary

Head of Customer Insight & Complaint63093596313601122

Indeed

Head of Customer Insight & Complaint

Job Description: We have an excellent opportunity for an experienced Head of Customer Insight \& Complaint Manager to join us. This role is responsible for overseeing the evolution of customer experience at AXA Partners UK. This role encompasses the production of insightful metrics, effective management of customer complaints, and the assurance of service quality standards in alignment with regulatory requirements. The ideal candidate will act as a key authority in decision-making related to customer service and adherence to product terms and conditions. You will be based in our Redhill office and work on a hybrid basis. The salary will be up to £90,000, dependent on experience. **What you'll be doing:** ------------------------- * **Customer Insight Management:** * Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK. * Develop actionable insights from customer feedback to inform strategic decisions and enhance customer satisfaction. * **Complaint Management:** * Oversee the management of customer complaints, ensuring they are handled efficiently and within regulatory frameworks. * Organize and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. * **Quality Assessment:** * Perform comprehensive quality assessments to ensure that service standards are consistently maintained. * Implement quality control measures and develop improvement plans based on assessment results. * **Decision Authority:** * Act as the ultimate authority in decision-making regarding appropriate servicing solutions and adherence to product terms and conditions. * Collaborate with various departments to ensure customer service strategies align with organizational goals and regulatory obligations. **Individual responsibilities/tasks/ Key Result areas** * **Customer Insight Management:** * * Gather, analyze, and interpret data related to Net Promoter Score (NPS) and other customer satisfaction metrics. * Monitor trends and changes in customer feedback over time to identify patterns and areas for improvement. * Establish benchmarks for customer experience by comparing AXA Partners UK's performance against industry standards and competitors. * **Complaint management :** * * Ensure the accurate and timely recording of customer complaints as they come into the organisation in line with our AXA Partners policy, procedures and FCA regulations. * Own the end-to-end process for regulated complaints, including the complaints investigation handling and FOS interaction * Plan and manage workload of teams to ensure timescales and expectations are managed and prevent regulatory breaches * Provide informal advice and assistance on complaints to customers, where possible resolving without the need for formal complaints and to ensure and instil customer confidence * Own the root cause analysis process and create transparency across the business * Drive change; ensuring complaints data is easy to access, understand and used to educate teams how to analyse complaints data and provide guidance on how we can drive improvement * Work closely with the other functions, making sure that the relevant data and insights are shared in a timely manner across the organisation * Continually measure, monitor, and improve overall performance of the Complaint function, giving regular feedback to management team, and providing visibility on company level standards and metrics * **Quality Assessment:** * * Conducting Quality Assessments by evaluate services and processes to ensure they meet established quality standards and identify areas for enhancement. * Identifying Improvement Opportunities: Analyze assessment results to pinpoint specific areas where quality can be improved, developing actionable recommendations. * Implementing Quality Improvement Initiatives: Lead and execute initiatives aimed at enhancing quality, including recommendations on process redesigns and promote best practice adoption. * Monitoring Progress: Track the effectiveness of quality improvement initiatives through regular follow-up assessments and adjustments based on performance data. * Share and forster for Development: Provide awareness to staff on quality improvement methodologies and tools to foster a culture of continuous improvement * **Design Authority** * * Decision-Making Authority: Serve as the final authority on servicing solutions, ensuring decisions comply with product terms and conditions while addressing client needs effectively. * Policy Adherence: Review and ensure adherence to product terms and conditions in all servicing decisions, minimizing risk and maintaining compliance with internal policies. * Cross-Department Collaboration: Work collaboratively with departments such as sales, compliance, and operations to align customer service strategies with organizational objectives and regulatory requirements. * Customer Service Strategy Development: Contribute to the development and refinement of customer service strategies, ensuring they are effective, efficient, and compliant with applicable regulations. Performance Monitoring: together with the insight team report on the effectiveness of servicing solutions and strategies, making adjustments as necessary to improve customer satisfaction and operational efficiency. **What you'll bring:** * Demonstrable commercial acumen and experience, mainly within a B2B environment * Exemplary stakeholder management skills, dealing with and influencing senior executive level managers at a global level in a matrix organisation * Evidence of strategic planning, analytical and execution skills with an ability to assess and communicate priorities and drive actions and delivery through others * Excellent understanding of Financial services and the full regulatory environment * Ability to quickly assimilate information from disparate topics/functions and connect together to bring business conclusions or highlight risks * Skilled at bringing structure and rigour to ambiguous situations and leading teams (both direct and in-direct) to deliver * Ability to challenge the status quo and apply a forward-thinking approach to deliver sustainable change * Proven ability to collaborate across multi-disciplinary teams * Ability to master multiple complex topics, make quick decisions and remain a clear thinker and communicator under pressure * Successful experience in developing and retaining critical talent and building an effective team * Ideally experience of managing and working in Risk/compliance or operational resilience * Experience of operating at an executive level in a multinational, complex organisation * Experience of building a team, leading and improving an organisation's capability * High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business * Experience preparing and presenting business reviews and strategic information at an executive level **What we offer:** At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise \& diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. **Who we are:** --------------- We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection -- with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive -- offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. **Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)**

Redhill, UK

Negotiable Salary

Workable

Early Years Professional/Nursery Practitioner - Brand New Nursery

Banana Moon Day Nurseries is looking for a dedicated and enthusiastic individual to join our brand new nursery opening in July 2025. Your primary focus will be on supporting the development and well-being of children in our care, ensuring they feel safe, valued, and inspired to learn. Key responsibilities: Provide high-quality care and education in accordance with the Early Years Foundation Stage (EYFS) framework and our own curriculum. Plan and implement engaging and age-appropriate activities that promote learning and development. Observe, assess and record children's progress, sharing insights with parents and colleagues. Create a warm, welcoming, and safe environment for all children. Work collaboratively with your team to ensure the smooth running of the nursery. Uphold nursery policies and procedures, ensuring compliance with safeguarding regulations. Requirements Qualifications and skills required: Level 2/3 qualification in Early Years Education or Childcare is desired. Experience working in a nursery or early years setting Sound knowledge of the Early Years Foundation Stage (EYFS). Excellent communication and interpersonal skills. Ability to work effectively as part of a team and independently. Enhanced DBS check clearance is required. If you are passionate about early education and eager to make a positive impact on children's lives, we encourage you to apply! Benefits Bupa Employee Assistance. We all have times in our life when we need a little extra support which is why we’re working with Bupa to bring all of our employees a free, 24-hour confidential helpline service. Great holiday entitlement upto 28 holidays including bank holidays. Staff Perkbox offering a range of discount from high street shop's to online GP appointments. A unique Early Learning and Development program for our children. Less paperwork is involved, meaning that you can spend more time with the children Use of tablets that are linked to our bespoke 'Parent App', giving instant messages to and from parents about their child's day and development State-of-the-art technology, including a biometric entry system, an interactive screen for our Preschool children as well as our Parent App and tablets. Budget for staff socials, including breakfast and lunches. Long service rewards including holiday vouchers. Upto 30% staff discount Further on-the-job training Great career prospects You will be provided with uniform Staff member of the month Monthly staff breakfast If you feel that you are looking for a challenge, or simply want to further your experience with the possibility of promotion and working your way up in a company, this is where you should apply!

Caterham, UK

Negotiable Salary

Workable

Nursery Bank Staff - Brand New Nursery

Banana Moon Day Nurseries is looking for a dedicated and enthusiastic individual to join our brand new nursery opening in July 2025. Your primary focus will be on supporting the development and well-being of children in our care, ensuring they feel safe, valued, and inspired to learn. Hours will be agreed on a weekly basis and may vary, paid up to £14 per hour depending on qualifications and experience. Key responsibilities: Provide high-quality care and education in accordance with the Early Years Foundation Stage (EYFS) framework and our own curriculum. Plan and implement engaging and age-appropriate activities that promote learning and development. Observe, assess and record children's progress, sharing insights with parents and colleagues. Create a warm, welcoming, and safe environment for all children. Work collaboratively with your team to ensure the smooth running of the nursery. Uphold nursery policies and procedures, ensuring compliance with safeguarding regulations. Requirements Qualifications and skills required: Level 2/3 qualification in Early Years Education or Childcare is desired but not essential. Experience working in a nursery or early years setting Sound knowledge of the Early Years Foundation Stage (EYFS). Excellent communication and interpersonal skills. Ability to work effectively as part of a team and independently. Enhanced DBS check clearance is required. If you are passionate about early education and eager to make a positive impact on children's lives, we encourage you to apply! Benefits Bupa Employee Assistance. We all have times in our life when we need a little extra support which is why we’re working with Bupa to bring all of our employees a free, 24-hour confidential helpline service. Great holiday entitlement upto 28 holidays including bank holidays. Staff Perkbox offering a range of discount from high street shop's to online GP appointments. A unique Early Learning and Development program for our children. Less paperwork is involved, meaning that you can spend more time with the children Use of tablets that are linked to our bespoke 'Parent App', giving instant messages to and from parents about their child's day and development State-of-the-art technology, including a biometric entry system, an interactive screen for our Preschool children as well as our Parent App and tablets. Budget for staff socials, including breakfast and lunches. Long service rewards including holiday vouchers. Upto 30% staff discount Further on-the-job training Great career prospects You will be provided with uniform Staff member of the month Monthly staff breakfast If you feel that you are looking for a challenge, or simply want to further your experience with the possibility of promotion and working your way up in a company, this is where you should apply!

Caterham, UK

£14/hour

Workable

Early Years Professional/Nursery Practitioner - Level 3 - Brand New Nursery

Banana Moon Day Nurseries is looking for a dedicated and enthusiastic Level 3 Nursery Practitoner to join our brand new nursery opening in July 2025. As a Level 3 Nursery Practitioner your primary focus will be on supporting the development and well-being of children in our care, ensuring they feel safe, valued, and inspired to learn. Key responsibilities: Provide high-quality care and education in accordance with the Early Years Foundation Stage (EYFS) framework and our own curriculum. Plan and implement engaging and age-appropriate activities that promote learning and development. Observe, assess and record children's progress, sharing insights with parents and colleagues. Create a warm, welcoming, and safe environment for all children. Work collaboratively with your team to ensure the smooth running of the nursery. Uphold nursery policies and procedures, ensuring compliance with safeguarding regulations. Requirements Qualifications and skills required: Minimum Level 3 qualification in Early Years Education or Childcare. Experience working in a nursery or early years setting is essential. Sound knowledge of the Early Years Foundation Stage (EYFS). Excellent communication and interpersonal skills. Ability to work effectively as part of a team and independently. Enhanced DBS check clearance is required. If you are passionate about early education and eager to make a positive impact on children's lives, we encourage you to apply! Benefits Bupa Employee Assistance. We all have times in our life when we need a little extra support which is why we’re working with Bupa to bring all of our employees a free, 24-hour confidential helpline service. Great holiday entitlement upto 28 holidays including bank holidays. Staff Perkbox offering a range of discount from high street shop's to online GP appointments. A unique Early Learning and Development program for our children. Less paperwork is involved, meaning that you can spend more time with the children Use of tablets that are linked to our bespoke 'Parent App', giving instant messages to and from parents about their child's day and development State-of-the-art technology, including a biometric entry system, an interactive screen for our Preschool children as well as our Parent App and tablets. Budget for staff socials, including breakfast and lunches. Long service rewards including holiday vouchers. Upto 30% staff discount Further on-the-job training Great career prospects You will be provided with uniform Staff member of the month Monthly staff breakfast If you feel that you are looking for a challenge, or simply want to further your experience with the possibility of promotion and working your way up in a company, this is where you should apply!

Caterham, UK

Negotiable Salary

SOC Container Fleet Operator63093600578689126

Indeed

SOC Container Fleet Operator

Job Purpose Management of Group Owned SOC Fleet / SOC one-way movements General Responsibilities * Maintain GELCAB system for Owned Fleet Management / SOC movements * Add container specifications for Owned Fleet containers * Add image database for all Owned Fleet containers * Communicate with Hillebrand network with availability of equipment * Ensuring responsiveness of network enquiries * Working alongside Operations Manager/Team Leader/SOC Team to maintain fleet efficiency * Ensuring onhire and offhire data is given to network in timely manner * Checking damage estimates and approving/refuting as necessary * Ensuring that Owned Fleet diary is kept up to date * Seeing through a Fleet Project from start to finish * Liaising with container depots for in gate/out gate/damage estimates/reports * Completing and sending Seaworthy Certificates to network as requested * Sending releases/estimates to network as necessary * Sending Fleet Management reports to Operations Manager/Director on a weekly basis The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate, which may include other areas of the business.

West Thurrock, Grays, UK