139 CEO & General Management in England lowest at $12.6+

Indeed

General Manager

**Package Description:** At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day -- your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a General Manager. at our beautiful Beckenham Park Care Home. If you are a strong leader and this sounds like the place for you, we'd love to hear from you! **ABOUT THE ROLE** Your focus as General Manager will be to lead and inspire a team to deliver excellent person-centred quality care to residents in a safe, caring and stimulating environment, whilst meeting regulatory requirement, professional and statutory standards, and business performance targets. Other responsibilities will include: * Ensuring the consistent delivery of high-quality care, person centred care and ensuring residents receive care based on best practice. * Being responsible for the ongoing recruitment, retention, and development of staff within the Home. * Acting as a focal point for contact with residents, their relatives, and visitors, as well as health and social care professionals involved in resident's wellbeing. * Ensuring safe staffing levels are reviewed and maintained in accordance with both occupancy and dependency. * Providing on-going inspirational leadership and management to the staff team. * Ensuring costs are well managed and maintained within budgetary controls, by reviewing regularly and monitoring stock. **ABOUT YOU** To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: * Have a minimum of four years of experience in a similar care environment. * Have Leadership and Management Level 5 or equivalent. * Possess excellent leadership and management skills. * Have the ability to communicate effectively verbally and in writing, and be competent In IT. * Be adaptive and flexible to cover a range of responsibilities at short notice. **ABOUT AVERY** At Avery, we're not just one of the UK's largest providers of luxury elderly care homes -- we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. **Please note this role will require:** * A DBS Disclosure check, the cost of which will be met by Avery Healthcare. * Proof of eligibility to work in the UK. *This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.*

Beckenham, UK

Negotiable Salary

Head of Customer Insight & Complaint63093596313601121

Indeed

Head of Customer Insight & Complaint

Job Description: We have an excellent opportunity for an experienced Head of Customer Insight \& Complaint Manager to join us. This role is responsible for overseeing the evolution of customer experience at AXA Partners UK. This role encompasses the production of insightful metrics, effective management of customer complaints, and the assurance of service quality standards in alignment with regulatory requirements. The ideal candidate will act as a key authority in decision-making related to customer service and adherence to product terms and conditions. You will be based in our Redhill office and work on a hybrid basis. The salary will be up to £90,000, dependent on experience. **What you'll be doing:** ------------------------- * **Customer Insight Management:** * Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK. * Develop actionable insights from customer feedback to inform strategic decisions and enhance customer satisfaction. * **Complaint Management:** * Oversee the management of customer complaints, ensuring they are handled efficiently and within regulatory frameworks. * Organize and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. * **Quality Assessment:** * Perform comprehensive quality assessments to ensure that service standards are consistently maintained. * Implement quality control measures and develop improvement plans based on assessment results. * **Decision Authority:** * Act as the ultimate authority in decision-making regarding appropriate servicing solutions and adherence to product terms and conditions. * Collaborate with various departments to ensure customer service strategies align with organizational goals and regulatory obligations. **Individual responsibilities/tasks/ Key Result areas** * **Customer Insight Management:** * * Gather, analyze, and interpret data related to Net Promoter Score (NPS) and other customer satisfaction metrics. * Monitor trends and changes in customer feedback over time to identify patterns and areas for improvement. * Establish benchmarks for customer experience by comparing AXA Partners UK's performance against industry standards and competitors. * **Complaint management :** * * Ensure the accurate and timely recording of customer complaints as they come into the organisation in line with our AXA Partners policy, procedures and FCA regulations. * Own the end-to-end process for regulated complaints, including the complaints investigation handling and FOS interaction * Plan and manage workload of teams to ensure timescales and expectations are managed and prevent regulatory breaches * Provide informal advice and assistance on complaints to customers, where possible resolving without the need for formal complaints and to ensure and instil customer confidence * Own the root cause analysis process and create transparency across the business * Drive change; ensuring complaints data is easy to access, understand and used to educate teams how to analyse complaints data and provide guidance on how we can drive improvement * Work closely with the other functions, making sure that the relevant data and insights are shared in a timely manner across the organisation * Continually measure, monitor, and improve overall performance of the Complaint function, giving regular feedback to management team, and providing visibility on company level standards and metrics * **Quality Assessment:** * * Conducting Quality Assessments by evaluate services and processes to ensure they meet established quality standards and identify areas for enhancement. * Identifying Improvement Opportunities: Analyze assessment results to pinpoint specific areas where quality can be improved, developing actionable recommendations. * Implementing Quality Improvement Initiatives: Lead and execute initiatives aimed at enhancing quality, including recommendations on process redesigns and promote best practice adoption. * Monitoring Progress: Track the effectiveness of quality improvement initiatives through regular follow-up assessments and adjustments based on performance data. * Share and forster for Development: Provide awareness to staff on quality improvement methodologies and tools to foster a culture of continuous improvement * **Design Authority** * * Decision-Making Authority: Serve as the final authority on servicing solutions, ensuring decisions comply with product terms and conditions while addressing client needs effectively. * Policy Adherence: Review and ensure adherence to product terms and conditions in all servicing decisions, minimizing risk and maintaining compliance with internal policies. * Cross-Department Collaboration: Work collaboratively with departments such as sales, compliance, and operations to align customer service strategies with organizational objectives and regulatory requirements. * Customer Service Strategy Development: Contribute to the development and refinement of customer service strategies, ensuring they are effective, efficient, and compliant with applicable regulations. Performance Monitoring: together with the insight team report on the effectiveness of servicing solutions and strategies, making adjustments as necessary to improve customer satisfaction and operational efficiency. **What you'll bring:** * Demonstrable commercial acumen and experience, mainly within a B2B environment * Exemplary stakeholder management skills, dealing with and influencing senior executive level managers at a global level in a matrix organisation * Evidence of strategic planning, analytical and execution skills with an ability to assess and communicate priorities and drive actions and delivery through others * Excellent understanding of Financial services and the full regulatory environment * Ability to quickly assimilate information from disparate topics/functions and connect together to bring business conclusions or highlight risks * Skilled at bringing structure and rigour to ambiguous situations and leading teams (both direct and in-direct) to deliver * Ability to challenge the status quo and apply a forward-thinking approach to deliver sustainable change * Proven ability to collaborate across multi-disciplinary teams * Ability to master multiple complex topics, make quick decisions and remain a clear thinker and communicator under pressure * Successful experience in developing and retaining critical talent and building an effective team * Ideally experience of managing and working in Risk/compliance or operational resilience * Experience of operating at an executive level in a multinational, complex organisation * Experience of building a team, leading and improving an organisation's capability * High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business * Experience preparing and presenting business reviews and strategic information at an executive level **What we offer:** At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise \& diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. **Who we are:** --------------- We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection -- with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive -- offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. **Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)**

Redhill, UK

Negotiable Salary

Workable

Early Years Professional/Nursery Practitioner - Brand New Nursery

Banana Moon Day Nurseries is looking for a dedicated and enthusiastic individual to join our brand new nursery opening in July 2025. Your primary focus will be on supporting the development and well-being of children in our care, ensuring they feel safe, valued, and inspired to learn. Key responsibilities: Provide high-quality care and education in accordance with the Early Years Foundation Stage (EYFS) framework and our own curriculum. Plan and implement engaging and age-appropriate activities that promote learning and development. Observe, assess and record children's progress, sharing insights with parents and colleagues. Create a warm, welcoming, and safe environment for all children. Work collaboratively with your team to ensure the smooth running of the nursery. Uphold nursery policies and procedures, ensuring compliance with safeguarding regulations. Requirements Qualifications and skills required: Level 2/3 qualification in Early Years Education or Childcare is desired. Experience working in a nursery or early years setting Sound knowledge of the Early Years Foundation Stage (EYFS). Excellent communication and interpersonal skills. Ability to work effectively as part of a team and independently. Enhanced DBS check clearance is required. If you are passionate about early education and eager to make a positive impact on children's lives, we encourage you to apply! Benefits Bupa Employee Assistance. We all have times in our life when we need a little extra support which is why we’re working with Bupa to bring all of our employees a free, 24-hour confidential helpline service. Great holiday entitlement upto 28 holidays including bank holidays. Staff Perkbox offering a range of discount from high street shop's to online GP appointments. A unique Early Learning and Development program for our children. Less paperwork is involved, meaning that you can spend more time with the children Use of tablets that are linked to our bespoke 'Parent App', giving instant messages to and from parents about their child's day and development State-of-the-art technology, including a biometric entry system, an interactive screen for our Preschool children as well as our Parent App and tablets. Budget for staff socials, including breakfast and lunches. Long service rewards including holiday vouchers. Upto 30% staff discount Further on-the-job training Great career prospects You will be provided with uniform Staff member of the month Monthly staff breakfast If you feel that you are looking for a challenge, or simply want to further your experience with the possibility of promotion and working your way up in a company, this is where you should apply!

Caterham, UK

Negotiable Salary

Workable

Nursery Bank Staff - Brand New Nursery

Banana Moon Day Nurseries is looking for a dedicated and enthusiastic individual to join our brand new nursery opening in July 2025. Your primary focus will be on supporting the development and well-being of children in our care, ensuring they feel safe, valued, and inspired to learn. Hours will be agreed on a weekly basis and may vary, paid up to £14 per hour depending on qualifications and experience. Key responsibilities: Provide high-quality care and education in accordance with the Early Years Foundation Stage (EYFS) framework and our own curriculum. Plan and implement engaging and age-appropriate activities that promote learning and development. Observe, assess and record children's progress, sharing insights with parents and colleagues. Create a warm, welcoming, and safe environment for all children. Work collaboratively with your team to ensure the smooth running of the nursery. Uphold nursery policies and procedures, ensuring compliance with safeguarding regulations. Requirements Qualifications and skills required: Level 2/3 qualification in Early Years Education or Childcare is desired but not essential. Experience working in a nursery or early years setting Sound knowledge of the Early Years Foundation Stage (EYFS). Excellent communication and interpersonal skills. Ability to work effectively as part of a team and independently. Enhanced DBS check clearance is required. If you are passionate about early education and eager to make a positive impact on children's lives, we encourage you to apply! Benefits Bupa Employee Assistance. We all have times in our life when we need a little extra support which is why we’re working with Bupa to bring all of our employees a free, 24-hour confidential helpline service. Great holiday entitlement upto 28 holidays including bank holidays. Staff Perkbox offering a range of discount from high street shop's to online GP appointments. A unique Early Learning and Development program for our children. Less paperwork is involved, meaning that you can spend more time with the children Use of tablets that are linked to our bespoke 'Parent App', giving instant messages to and from parents about their child's day and development State-of-the-art technology, including a biometric entry system, an interactive screen for our Preschool children as well as our Parent App and tablets. Budget for staff socials, including breakfast and lunches. Long service rewards including holiday vouchers. Upto 30% staff discount Further on-the-job training Great career prospects You will be provided with uniform Staff member of the month Monthly staff breakfast If you feel that you are looking for a challenge, or simply want to further your experience with the possibility of promotion and working your way up in a company, this is where you should apply!

Caterham, UK

£14/hour

Workable

Early Years Professional/Nursery Practitioner - Level 3 - Brand New Nursery

Banana Moon Day Nurseries is looking for a dedicated and enthusiastic Level 3 Nursery Practitoner to join our brand new nursery opening in July 2025. As a Level 3 Nursery Practitioner your primary focus will be on supporting the development and well-being of children in our care, ensuring they feel safe, valued, and inspired to learn. Key responsibilities: Provide high-quality care and education in accordance with the Early Years Foundation Stage (EYFS) framework and our own curriculum. Plan and implement engaging and age-appropriate activities that promote learning and development. Observe, assess and record children's progress, sharing insights with parents and colleagues. Create a warm, welcoming, and safe environment for all children. Work collaboratively with your team to ensure the smooth running of the nursery. Uphold nursery policies and procedures, ensuring compliance with safeguarding regulations. Requirements Qualifications and skills required: Minimum Level 3 qualification in Early Years Education or Childcare. Experience working in a nursery or early years setting is essential. Sound knowledge of the Early Years Foundation Stage (EYFS). Excellent communication and interpersonal skills. Ability to work effectively as part of a team and independently. Enhanced DBS check clearance is required. If you are passionate about early education and eager to make a positive impact on children's lives, we encourage you to apply! Benefits Bupa Employee Assistance. We all have times in our life when we need a little extra support which is why we’re working with Bupa to bring all of our employees a free, 24-hour confidential helpline service. Great holiday entitlement upto 28 holidays including bank holidays. Staff Perkbox offering a range of discount from high street shop's to online GP appointments. A unique Early Learning and Development program for our children. Less paperwork is involved, meaning that you can spend more time with the children Use of tablets that are linked to our bespoke 'Parent App', giving instant messages to and from parents about their child's day and development State-of-the-art technology, including a biometric entry system, an interactive screen for our Preschool children as well as our Parent App and tablets. Budget for staff socials, including breakfast and lunches. Long service rewards including holiday vouchers. Upto 30% staff discount Further on-the-job training Great career prospects You will be provided with uniform Staff member of the month Monthly staff breakfast If you feel that you are looking for a challenge, or simply want to further your experience with the possibility of promotion and working your way up in a company, this is where you should apply!

Caterham, UK

Negotiable Salary

Customer Service Leader63093600550275125

Indeed

Customer Service Leader

Seeking a Dynamic Retail Manager to Lead Success at World Duty Free -- Gatwick Airport Are you a proven leader with a passion for inspiring teams and delivering exceptional retail experiences? World Duty Free is on the hunt for a strong, results-driven Retail Manager to lead our high-performing team at Gatwick Airport and drive continued success in this fast-paced environment. Your Mission: As a Duty Manager, you'll take charge, leading with energy, expertise, and a relentless focus on achieving excellence. Key responsibilities include: Inspiring and motivating the team to deliver outstanding customer service and drive sales growth. Coaching and developing talent to ensure high performance and operational excellence. Leading seamless store operations in collaboration with peers and Customer Service Leaders. Driving department and category performance to maximize sales and profitability. Implementing innovative strategies to enhance customer satisfaction and brand loyalty. What You Bring: We are seeking an exceptional leader with: Proven success in managing large teams in a fast-paced retail environment. Outstanding communication and leadership skills with the ability to influence and inspire. A relentless customer-first mindset and the drive to create an unparalleled shopping experience. Strategic thinking and problem-solving abilities to manage day-to-day operations smoothly. Passion, resilience, and energy to thrive in a dynamic airport retail setting. Apply today to become our next Retail Manager. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers. Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team! We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/ The application process: After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don't miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon! At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your previous experience doesn't align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles. We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.

London Gatwick Airport (LGW), Horley, Gatwick RH6 0NP, UK

Negotiable Salary

Indeed

Operational Manager

**Job Overview** We are seeking a dedicated and experienced Operational Manager to oversee and enhance our operational processes. The ideal candidate will play a pivotal role in ensuring the smooth functioning of our organisation by managing resources, supervising staff, and implementing effective strategies. This position requires strong leadership skills and the ability to foster a collaborative environment that drives productivity and efficiency. **Responsibilities** * Manage daily operations to ensure efficiency and effectiveness across all departments. * Supervise team members, providing guidance and support to enhance performance and development. * Develop and implement operational policies and procedures to improve workflow. * Monitor key performance indicators (KPIs) to assess operational success and identify areas for improvement. * Collaborate with other departments to align operational goals with overall business objectives. * Conduct regular assessments of operational processes, making recommendations for enhancements as necessary. * Ensure compliance with industry regulations and standards, maintaining high-quality service delivery. * Facilitate training sessions for staff to promote skill development and adherence to best practices. **Skills** * Proven leadership abilities with a track record of managing teams effectively. * Strong supervisory skills, capable of motivating and guiding employees towards achieving organisational goals. * Excellent problem-solving skills, with the ability to analyse situations and make informed decisions. * Exceptional communication skills, both verbal and written, fostering clear dialogue within the team and across departments. * Proficient in project management principles, with the ability to manage multiple tasks simultaneously while maintaining attention to detail. * Familiarity with operational software tools will be an advantage. If you are passionate about driving operational excellence and possess the necessary skills to lead a dynamic team, we encourage you to apply for this exciting opportunity as an Operational Manager. Job Types: Full-time, Part-time Pay: £28,000.00-£32,000.00 per year Expected hours: 37.5 per week Additional pay: * Bonus scheme * Commission pay * Performance bonus Benefits: * Company pension * Flexitime Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * Overtime * Weekend availability Work Location: In person Reference ID: Ops Manager Expected start date: 01/09/2025

Haywards Heath, UK

£28,000-32,000/year

Indeed

Key Worker

1. Ensure that HYP policies, procedures and values are adhered to at all times, (e.g., Professional boundaries policy, health and safety, risk management procedure etc.). 2. Keeping the relationship with the young people at the heart of the work by adopting and encouraging a person-centred, therapeutic / attachment-based approach to all aspects of work in HYP (e.g.: Understanding of Attachment Theory, trauma-informed working, Motivational Interviewing, CBT, Wellbeing Practice etc.). **3.** Take the lead on developing a Programme to Independence for the young people for their transition from high support semi-independent accommodation to independence. 4. Plan and deliver a range of 1:1 session to meet the needs of individual young people and look to develop life and social skills (including self-care, communication skills, confidence and self-esteem and future aspirations, budgeting, money management, emotional well-being, support young people to promote their Identity, cultural background, religion, race, diversity sexual orientation. Staff to promote equality among all young people) 5. Organise and lead on group work activities with young people. Support the development of an interactive and engaging programme, with regular reflection and evaluation of its progress. 6. Support and where appropriate, assist service users to maintain a healthy living environment by keeping their space clean, reporting maintenance, understanding and following the rules of their contract at HYP. 7. Continually assess for changing needs and risks of all the young people living at HYP. Ensure relevant actions, safety plans and therapeutic thinking is carried out in response to safeguarding concerns. 8. Assisting with the response to, recording and reporting of incidents and accidents. 9. Contribute constructively and thoughtfully to the handover by writing relevant and useful information, as well as engaging in therapeutic thinking with your colleagues at the beginning and end of shifts. 10. Keep up-to-date knowledge about education, employment and training opportunities and address any barriers through 1:1 key-work, with the aim of increasing engagement with EET activity. 11. Provide access to quality arts, sports and cultural activities and events and encourage service users to try new things. 12. Support young people to express their views, develop positive relationships and contribute to Sunrise Transitional Services as well as their wider community 13. Keep accurate, timely and secure records in the form of weekly progress and development reports, LAC reports, incident reports risk assessments, outcome star needs assessment, key-work tracking 14. Prepare for and attend meetings such as placement meetings, college meetings and other professional meetings according to the needs of the young people. 15. Build positive relationships with stakeholders including social workers, neighbours and other professionals involved in the support of young people on your caseload. **Summary** As a Key Worker, you will be essential in providing compassionate care and support to individuals in various settings, including assisted living and nursing homes. Reporting to the care manager, your role focuses on enhancing the quality of life for clients, particularly those emotional and neglect. Your core skills in care experience, combined with premium skills in supported accomadation care, will enable you to deliver personalized assistance. Strong communication skills and the ability to manage contracts will be vital in ensuring effective collaboration with families and healthcare professionals. Join us in making a meaningful difference in the lives of those we serve. **Qualifications** * Proven care experience in assisted living * Strong de escalation skills * Familiarity with young people practices * Certification in first aid and medication administration safegarding * Excellent communication skills for effective interaction with young people * Ability to perform heavy lifting and meal preparation as needed * Valid driver's license for transportation purposes Job Types: Full-time, Part-time, Freelance Shift: * 12 hour shift * 8 hour shift * Day shift * Night shift Work days: * Every weekend * Monday to Friday Work Location: In person

West Ewell, Epsom KT19, UK