Join our team as a Team Leader at our Long Eaton Superstore! We are looking for hard working individuals that are enthusiastic and enjoy a challenge. Someone who enjoys meeting people and puts our members at the heart of everything we do, ensuring that each and every one of our members gets the shopping experience they deserve. In this role, you will work as part of a team within a busy, retail environment. About us Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn. Details of location and shift pattern: Location- Company Shop Long Eaton Unit 1, Westgate Retail Park, Long Eaton, NG10 1EQ Rate of pay- £12.95 per hour, paid every 4 weeks Shifts/Hours - Working 20 hours each week on a rota basis. Shifts will be scheduled between 6:00am-10pm from Monday to Friday, and between 6:00am and 9:00pm on Saturday and 7:00am and 9:00pm Sunday. Please note the successful candidate will be required to work evenings, weekends and bank holidays About the role We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards. You will assist the section leader in co-ordinating the team of colleagues to consistently deliver outstanding performance, excellent store standards and who demonstrate an uncompromising view on the service we provide to members. Support the section leader to deliver the day to day operation of the department through routine processes and practices. Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference. Requirements Reporting into the section leader, you will be responsible for ensuring the team are motivated to deliver the day to day delivery of the department Effectively communicate with and co-ordinate the team of departmental colleagues to consistently deliver an excellent department Ensure standards remain high and continually look for ways to improve Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice Continuously review waste within your department and seek solutions to reduce wastage where possible Support and assist the section leader with: Daily huddles, ensuring all tasks set are completed efficiently by team members Development plans of colleagues, by making recommendations and coaching rising stars Creating an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do Ensuring our colleagues uphold our culture and deliver an expectational member experience Any additional departmental tasks as and when required Skills of a Team Leader Lead by example and uphold Company Shop Group values at all times Ability to build and maintain effective working relationships Ability to effectively plan and organise workloads Able to work to strict deadlines A want and desire to develop and progress within your role A commitment to your own personal development and continued learning To be flexible and adaptable to support the needs of the business Benefits What's in it for you: Free membership to Company Shop for you and 10 x nominees Annual Flu Injections, high street & leisure vouchers, and on-site Parking Free Tea & Coffee, and Free Fruit Friday Employee Assistance Programme – Grocery Aid Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts Contributory pension scheme with death in service benefit Join us on the journey: Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet. Apply now and be part of a business that's making a real difference.

Job Description: **Mission** As a BMS Field Service Engineer, you will play a pivotal role in delivering exceptional BMS support to an assigned customer base. Your proactive approach and dedication to nurturing strong customer relationships will be essential in driving service digital transformation and upholding our company values. **Key responsibilities:** * Adhere to Schneider Electric policies and guidelines to ensure safe and responsible work practices, maintaining a zero-tolerance approach to unsafe behaviour. * Take full ownership of your customer base, striving to meet and exceed our contractual requirements. * Deliver best-in-class service, actively engaging with customers to identify and resolve operational issues. * Generate clear and concise service reports that underscore the value of Schneider Electric's solutions. * Proactively identify and propose solutions for system improvements, upgrades, or repairs. * Identify energy and enhancement projects, offering mutually beneficial suggestions and opportunities. * Provide guidance and support to Operations Managers and Sales on larger opportunities. * Participate in the team call-out rota and extend support to other team members whenever necessary. **Essential Skills:** * Electrical background and substantial experience in the BMS and/or HVAC industry. * Proven track record in a Field Service environment with a customer-centric approach. * Eagerness to learn about Schneider Electric's product range and offerings. * Positive attitude, constructive approach, and strong communication skills. * Fluency in written and verbal English; possession of a full driving license. Qualifications: **Desirable Skills:** * Experience with any of these systems: Schneider Electric EcoStruxure, Andover Controls Infinity/Continuum, TAC Vista, Tridium Niagara AX/N4, Trend 963/IQ Vision, Siemens Desigo/CC, Johnson Controls Metasys, Delta, Distech, ISMA. * Proficient in IT **Education:** * Electrical certification * BMS/HVAC expertise * Networking and SQL knowledge Join us in this exciting opportunity to make a significant impact in the field of Building Management Systems. If you meet the qualifications and are ready to contribute to our team, we want to hear from you! At Schneider Electric, Diversity \& Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." **What we offer you:** Competitive salary \& Bonus Scheme, company car, 28 Days Annual Leave + Public Holidays, Holiday Buy \& Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health \& Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors \& projects globally), Shopping \& Dining Discounts, Learning Portal and much more. **Apply now:** Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today **Location:** Nottingamshire, Leicestershire or Lincolnshire. #LI-AN1 About Our Company: **Looking to make an IMPACT with your career?** When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values -- Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork -- starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric -- apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. *Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.* *At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter* *here* *Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.*

If you’re confident, optimistic, resilient, and thrive on talking to people this could be the role for you. Make a difference every day. Join Charity Link and help support life-changing causes like Blue Cross, a trusted UK charity that’s been transforming the lives of sick, injured, and homeless pets and supporting the people who care for them since 1897. From veterinary services to pet rehoming and bereavement support, Blue Cross delivers vital services across the country. Your mission? Inspire members of the public to support charities like this through regular giving. The Role Working at pre-booked venues (e.g., supermarkets, shopping centres, events ) , you’ll engage with the public, sparking meaningful conversations and signing people up for monthly donations. The role of a fundraiser is about genuine, face-to-face engagement with purpose. Join us to work full time or part time. What We’re Looking For: • A positive attitude and excellent communication skills • Confidence to speak to members of the public and build quick rapport • Passion for animal welfare • Reliable, resilient, and target-driven individuals • Previous fundraising or sales experience is a bonus – but not essential as full training will be provided. What You’ll Get • £25,396 guaranteed basic salary • OTE £47,000+ with regular incentives and bonuses • Healthcare plan (worth up to £900/year) • 28 days holiday + flexible holiday scheme • Discounts at over 30,000 retailers • Award-winning training & career development path • Long service rewards & generous referral bonuses • Opportunities to work on other incredible campaigns Why Join Charity Link? With over 30 years of experience in face-to-face fundraising, Charity Link is proud to represent some of the UK’s most respected charities. Our nationwide teams are supported, motivated, and passionate about the work they do. We believe in rewarding dedication not just financially, but through career growth, ongoing support, and a positive team culture. Every day is different in this role. You’ll face challenges, but the personal and professional rewards are even greater. You’ll meet amazing people and help create real impact. Apply now and take the next step in your career as a Charity Fundraiser. At Charity Link, we believe that diverse teams drive stronger results, foster innovation, and create a more inclusive world. We are committed to building a workforce that reflects the communities we serve and ensuring that everyone regardless of background, identity, or lived experience feels valued, respected, and empowered to thrive. Equity and fairness are at the heart of our recruitment process. We actively seek to remove barriers, challenge bias, and provide equal opportunities for all candidates. Whether you’re new to the sector or bringing years of experience, we welcome passionate individuals who share our commitment to making a difference

**Company Description** Turner \& Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner \& Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: www.turnerandtownsend.com **Job Description** We are currently recruiting for Risk Managers within our Project Controls Team, based out of our Midlands region. As a Risk Manager, you will be an integral member of the Project Controls Team, undertaking duties on high profile infrastructure projects, across the energy, renewables, defence, rail and utilities sector. **Responsibilities will include, but are not limited to, the following:** * Facilitate identification, assessment and prioritisation of threats, opportunities, and issues * Maintain visibility of threat/opportunity trigger points to facilitate risk cost profiling, timely drawdown of risk budget or retirement of threat/opportunity * Assist with the identification and development of appropriate management responses which are measurable and specific, along with assessing the post mitigated positions * Monitor overall risk exposure and assess against the remaining risk budget and timeline * Produce and present fit for purpose risk reports, in a timely manner, to support the effective communication of threat \& opportunity status and required senior management action. * Understand quantitative risk assessment (cost, schedule and integrated) to inform project contingency and time risk allowance levels. Demonstrate basic to practitioner competency with tools such as Safran, @risk, PRA or similar. * Familiarity with web-based database/reporting tools -- ARM, Xactium, Predict, Tableau, PowerBI. **Qualifications** We are looking for individuals who can successfully demonstrate the following capabilities: * A working understanding of developing and implementing integrated risk management solutions across portfolios, programmes and projects * Risk and Scenario Analysis workshop facilitation * Development of proactive threat mitigation and opportunity exploitation, * Qualitative and quantitative assessment of risk including probabilistic modelling (@risk, PRA or equivalent). However, industry leading training will be provided. * Broad understanding of Project Controls methodology and risk management interactions It is essential that you have experience in a risk delivery role on major projects/programmes or blue-chip clients. Project experience within energy, renewables, defence, rail and utilities will be an advantage. Attainment or working towards IRM / APM risk certified candidates preferred. Candidates are expected to have excellent communication skills (oral and written) and be genuinely committed to developing new and more effective ways of working. **Additional Information** Turner \& Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at www.turnerandtownsend.com *#LI-CH1* SOX control responsibilities may be part of this role, which are to be adhered to where applicable. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner \& Townsend and our exciting future projects: Twitter Instagram LinkedIn *It is strictly against Turner \& Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner \& Townsend will ask candidates to pay a fee at any time.* *Any unsolicited resumes/CVs submitted through our website or to Turner \& Townsend personal e-mail accounts, are considered property of Turner \& Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner \& Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.*

**Company Description** At Turner \& Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide. Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting projects in the world. **Job Description** If you are an established Project Manager with an existing background or aspirations in exploring the Defence sector, the Midlands team are growing their capabilities within this space. The Defence sector is becoming one of our fastest-growing regions, due to client demand we are keen to speak to candidates with a military/defence background who thrives on working on dynamic projects. You will be joining an existing team, seeking to expand on their size and expertise to cater to our high-profile clients. **Job Objectives** * Influence and support client project delivery through appropriate planning, monitoring and controlling * Interact with the project team to define and interrogate scope of work * Champion the appropriate programme and project delivery strategies to secure a successful business outcome * Definition of programmes and projects ensuring alignment with client business needs and context * Promote and foster positive working relationships with internal and external stakeholders * Develop and update detailed schedules, cost information and identification of variances from original plan; prepare and mange any remedial actions required * Ensure appropriate services to the project are delivered through technical, engineering, project controls, commercial and financial support functions * Prepare Business Cases and obtain approvals * Carry out Gateway reviews * Maintain timely and effective change management processes and procedures * Prepare regular and clear status reports, dashboards and the like * Prepare and manage the project plans * Monitor and advise on status of project KPIs **Qualifications** **Expected Qualifications:** * Educated to Degree level or equivalent in a relevant subject * Full UK Driving Licence **Ideally a Selection of:** * Member of the Association for Project Management (MAPM) * Hold Security Clearance * Managing Successful Programmes -- Practitioner APMP * Certified Project Management Associate * PRINCE2 -- Practitioner **Additional Information** Turner \& Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at www.turnerandtownsend.com *#LI-CH1* SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner \& Townsend and our exciting future projects: Twitter Instagram LinkedIn *It is strictly against Turner \& Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner \& Townsend will ask candidates to pay a fee at any time.* *Any unsolicited resumes/CVs submitted through our website or to Turner \& Townsend personal e-mail accounts, are considered property of Turner \& Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner \& Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.*

At BFY, you’ll find us working as trusted partners with our clients, from the big picture right down to operational details: helping them to define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or simply bring their strategic goals to life.     We operate extensively in the energy / utilities sector, so we are looking for people who have industry knowledge and or extensive transferable change / consultancy skills from a relevant industry.  We use our expertise to help clients navigate problems and drive outstanding solutions. Our Senior Managers are key to integrating and managing the relationship with strategic clients, quickly working through their key operational / strategic issues, synergies, risks and upsides to deliver results.     Our Senior Managers act as trusted partners to our clients, they are key to identifying where value lies, how to leverage that for clients and in turn identify future opportunities for BFY.    Often experts in their field, resilient change agents, leading large and complex projects, our Senior Managers play a crucial role in understanding client needs, designing tailored, exceptional solutions and ensuring successful implementation hands-on both in terms of client engagement, implementation and operating across the project lifecycle from presales & discovery through to development, test and training.     Senior Managers are also responsible for pitching for and scoping future work, as well as managing the revenue in projects.    Working closely with BFY Directors and senior client stakeholders they have end to end responsibility for their project and on a day-to-day basis, they will:     Oversee project timelines, deliverables, and resources to guarantee successful implementation.   Shape and structure in-depth analysis of business processes, systems, and user needs to identify potential solutions and areas for improvement  Where appropriate, ensure tech solutions are align with business processes and client requirements  Oversee training, factfinding or solutions sessions and produce outputs to shape and inform solutions   Produce story board comms / reporting suitable for C Suite decision making    The majority of a Senior Manager’s time is client facing. As part of our senior team, they also assist with future business generation opportunities for BFY as follows:    Develop Go-to-Market Strategies: Create propositions aligned with industry trends and client needs  Enhance Market Presence: Increase the visibility of our capabilities both within the firm and externally, proactively seeking opportunities for blogs / social media etc  Contribute to Thought Leadership: Develop innovative insights in energy transformation space  Create Business Development: Identify new opportunities, expand our network, and respond to proposals. Maintain client account plans and future strategies / opportunities    It goes without saying, our senior managers bring the best out of our people here at BFY, they are strong performance coaches, mentors and provide excellent development feedback and opportunities.    They will lead a service line or support a pillar, often based on their area of expert industry knowledge. They are also responsible for being on point for the day to day running of BFY in relation to that area of expertise or pillar.  Requirements We are looking for people with a mix of the following:  Experience in senior change leadership roles, preferably with retail energy / utilities experience (either extensive general experience or a deep expertise in a specialism or niche area)  You may have worked in consultancy or inhouse change / CI leadership roles  We’re less interested formal qualifications, but more interested in how you lead, motivate and inspire people, shape and deliver problem solving and large-scale transformation in energy retail  You will always have one eye on the wider market. Your natural curiosity and horizon scanning means you always know what is likely to become a future challenge or opportunity and how to leverage this for clients in finding, creating and presenting solutions.    Previous candidates have done well in this role with the following:    Experience of successfully fostering and strengthening trusted relationships with senior-level clients.  Effectively shaped, developed, mentored, and led collaborative teams of clients and consultants.  Managed and delivered complex client engagements with measurable results.  Demonstrated exceptional commercial acumen and driven business growth initiatives.  Simplified and clearly conveyed complex concepts to non-expert audiences.  Location: Hybrid,  travel will be required to client sites and Nottingham Head Office  Hours: Our results focus allows us to be really flexible on hours. We have successfully been able to accommodate part time, flexible working, compressed hours, variable hours etc. Who are BFY group?    BFY Group is one of the UK’s fastest-growing management consultancies, trusted by leading organisations in Energy, Utilities, and Private Equity. We build strong partnerships with our clients, working practically to tackle their toughest challenges, realise opportunities, and achieve lasting results.     Since our founding in 2004, we’ve been proud to remain an independent, privately owned firm based in Nottingham, working with clients throughout the UK.     We’re a high performing team that looks after each other, putting a huge amount of effort into creating an environment that offers meaningful work, the opportunity to develop and grow, and the ability to have fun whilst doing it. We specialise in Transformation, Strategy and Commercial Excellence, Operational Turnaround and Recovery, and ESG and Carbon Reduction.     We’re proud of the recognition we've received for our growth and impact. We’ve been named one of the UK’s Leading Management Consultants by the Financial Times, featured in The Sunday Times Hundred as one of the fastest-growing private companies, and earned multiple Best Workplaces awards. Ian Barker, our Managing Partner, also made The LDC Top 50 Most Ambitious Business Leaders list in 2024.     Our employee experience is rated 95% by Great Place To Work UK, beating typical companies by 40%, with 100% of our team agreeing that joining BFY is a welcoming experience, and that everyone is offered training or development to further themselves.  Benefits What’s on offer?  Competitive six figure package, in line with your capability and experience.   Biannual bonus scheme (in line with performance reviews)  33 days holidays (25 days plus 8 bank holidays) and a holiday purchase scheme  1 additional day of holiday per year after 2 years of service (up to 5 extra days)  Private medical insurance for you, your cohabiting partner and children under 18  Access to high-quality support through our wellbeing partners Plumm Health and Mintago  Option for additional pension salary sacrifice  EV salary sacrifice scheme    We embarked on a journey a few years ago to ensure we created a growing, sustainable consulting firm that would give people meaningful work, be a great environment for development, while preserving our culture of "we're a bit different".  We deliver exceptional work for clients, as part of a high performing team  Our results focus allows us to be really flexible on working location, and hours. We have successfully been able to accommodate fully remote working, flexible working, compressed hours, variable hours etc  You will be given huge amounts of trust, freedom, and support where you need it to deliver in your role  We have great fun. We do a company wide check in twice a week, a team quiz on a Friday, regular social events and we have an awesome selection of memes for all occasions.    What do our people say about working here?    “When you join a new company, it can be daunting, am I good enough? Will I be able to do it? Imposter syndrome can be a real worry, joining BFY is a genuinely awesome experience. Through the process you get to speak to everyone on the team and what is amazing is how open and readily available to help EVERYONE is! The culture here is fantastic and you get to make your own decisions within an incredibly supportive framework." – Kev Brown, Senior Manager, joined BFY September 2022    How To Apply – Important    If you feel like we’re a great fit based on what you’ve read, we’re looking forward to receiving your application. Please include your CV and a cover letter telling us more about you and why you think we’d work well together. We understand that everyone’s circumstances are different and are committed to supporting your work life balance. Please let us know if you have any flexible working requirements.  To get to know you a bit better and just a for a bit of fun, tell us what your favourite pizza topping is and why!  Please be aware that currently we can only progress applications from those who do not need Sponsorship or a Visa to work in the UK    Our interview Process  We take your next career move very seriously and want to fully understand your needs and expectations from a role at BFY. Our hiring process consists of 3 stages of interviews, where you will meet members of our team and have the opportunity to ask as many questions as you like and get a real understanding of BFY Group and how we work. We are asking you to commit to completing a few additional assessments as well as a short presentation. Communication is key during this time, so we promise to keep you updated and give you feedback as we go. 

Your new role The Development Administration Manager oversees the administrative side of product development, ensuring accurate records, regulatory compliance, and efficient processes. Key duties include managing model specifications, critical path timelines, and TRG portal updates, as well as coordinating product sign-offs and maintaining audit documentation. The role also leads the implementation of DFS code of practice, supports continuous improvement, and ensures effective change management. Working closely with ESG and compliance teams, the manager drives efficiency and cost reduction while leading the Development Administration team. Full time \| Permanent \| 39 hours per week \| Monday - Friday What you'll be doing Development Administration Manager * Responsible for building and maintaining accurate records of model specification bibles. * Set up and reintroduce critical path process for new model introduction. * Manage and update the TRG portal with details relating to new and existing products as necessary. * Introduction and ownership of DfS code of practice into the development process. * Introduction \& implementation of continuous improvement methodology ensuring that issues raised with are dealt with according to code of practice procedure. * Maintain and control fabric samples required for both fire retardancy and performance testing in line with regulation and DFS company policy. * Be responsible for maintaining accurate documentation relating to SMETA audit requirements. * Coordinate new product sign off, by communicating to key personnel dates to attend and preparing documents required for sign off in relation to the new product. * Take ownership of the design and development element of the change management process ensuring that product changes are documented and communicated to key stakeholders. Leadership/Training * Lead the Development Administration function ensuring that all compliance, critical path and processes are fully embedded within the development function. * Work closely with the ESG and compliance team to ensure that new regulatory requirements are introduced at the point of development in a controlled way, Continuous Improvement * Identify and implement process improvements to improve departmental efficiency. * Reduce airfreight costs for product launch by introduction of critical path process and robust communication plan with all stakeholders. The role is for you if... You hold extensive knowledge of the Product Development process. Ability to manage expectation regarding product launch dates. Detailed knowledge of legal and compliance testing requirements. Ability to lead a team, in a time critical environment with understanding of impacts in a Just in Time business process Ability to train and explain in a calm and controlled manor. Continuous improvement champion Good IT skills including spreadsheets, documents and Navision Extensive experience leading a design and development function Excellent process implementation skills Great communicator Problem solving ability DFS Benefits **We're in your corner:** We want you to really feel at home at DFS, with the support you need to do your best work, as well as a range of great benefits: * A huge 30% colleague discount, plus 15% friends \& family discount across our Group (DFS, Sofology, Dwell) * Holiday allowance -- the time you need to rest and relax (and the longer you're with us, the more time you'll get!) * Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member * Access to a range of high street \& online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. * Discounted Gym and Cinema memberships to help you unwind * Progression and Development opportunities to grow your skills * Group Pension Scheme * Group Sharesave Scheme * Life Assurance \& Company Sick Pay About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home --- and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills --- so you can really 'find your thing'. DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home. (All roles are subject to satisfactory references and DBS check) Are you ready to make yourself at DFS?

Founded in Nottingham in 2001, our journey began with a clear goal: to establish a best in class communications service for businesses. With over 20 years of achievements in the communications industry, we have flourished and evolved under the guidance of Private Equity ownership. Today, we proudly operate in 9 countries, including the UK, France, Spain, Italy, Romania, Germany, the Netherlands, Australia, and the USA, supported by a dedicated team of over 350 passionate innovators. Our objective remains unwavering: to elevate business communication to new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. **The Role:** Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You will engage at multiple levels, from orchestrating the resolution of major incidents to influencing the prioritisation of tasks in Engineering and TechOps teams aimed at resolving root cause issues and enhancing service delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. * Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. * Incident Response, Resolution and Communication: Take the helm in leading and coordinating responses to major incidents, ensuring swift resolutions and minimal operational downtime, combined with clear communication to stakeholders ranging from executives and senior managers to customers regarding progress, severity, and impact. * Root Cause Analysis (RCA): Conduct extensive RCAs for incidents to uncover underlying challenges, clearly communicate findings to relevant stakeholders, and ensure that all actions arising from RCAs are tracked and addressed promptly, preventing recurrence and enhancing systems. * Continuous Improvement: Regularly evaluate and refine the incident management process, integrating best practices and lessons learned from past incidents. Additionally, implement improved processes for newly acquired businesses and platforms to elevate the maturity of incident and change management. * Team Collaboration: Work closely with Technology, Sales, Customer Success, and Compliance teams to ensure a unified approach to managing incidents. * Reporting: Generate regular reports on incident and change management trends, outcomes of RCAs, and action statuses. * Compliance: Ensure compliance with regulatory requirements and policies across all Service Management processes. * On-Call Escalation Management: Engage in the out-of-hours Escalation Manager rota, providing leadership and decisive decision-making support in critical scenarios alongside other managers. **The Person:** * Extensive experience in leading incident management for critical issues in a 24x7 software service environment, showcasing a proven track record of effectively steering issues to resolutions. * Proven expertise in developing and implementing incident management processes. * Supervise the completion of the post-mortem (RCA) statements for all high-severity, critically impactful incidents and challenges. * Strong leadership and communication abilities, capable of managing cross-functional virtual teams. * Demonstrated resilience under pressure and decisiveness in complex scenarios. * Skilled in prioritising multiple high-priority issues simultaneously without compromising SLA commitments. * Ability to balance the demand for high availability and performance against the need for rapid delivery of technology changes and improvements. **Benefits** * Attractive salary ranging from £65,000 to £75,000 * Bonus scheme to reward your contributions * Comprehensive healthcare cash plan for your peace of mind * A generous annual leave of 27 days on top of Bank Holidays * Enjoy 2 Wellbeing days and 2 days dedicated to community service * Take the day off to celebrate your birthday! * Employer pension contribution set at 5% * Death in service benefit providing 4 times your salary * Annual awards to recognize outstanding achievements * Exciting monthly and quarterly social events * Opportunities for training and career development * Flexible hybrid working arrangements to suit your lifestyle