**Job Title: Customer Service Assistant** **Location:** Kibworth, Leicestershire (LE8) **Salary:** £24.5 - £26.5K **Job Type:** Full-Time (39 hours per week) **Working Hours:** Monday--Thursday 8:30am--5:00pm \| Friday 8:30am--4:00pm **About Us -- Dust Spares Limited** Dust Spares Limited is a leading UK supplier of industrial dust extraction and filtration products, with a strong digital presence and an excellent reputation for quality and customer service. We are a well-established and growing local business with a collaborative team culture. Due to continued growth, we are looking for a proactive, customer-focused **Customer Service Advisor** to join our friendly team. **The Role** As a Customer Service Advisor, you will play a key role in ensuring our customers receive excellent service at every stage of their journey with us. The role is varied and interesting, covering everything from processing orders to handling enquiries and liaising with couriers and suppliers. Strong communication and problem-solving skills are essential, along with a positive and professional approach. **Key Responsibilities** * Handle in/outbound customer calls and email enquiries in a friendly and professional manner * Process online and telephone orders using our internal systems * Prepare quotes, proformas, and order acknowledgements * Manage customer payments, refunds, and credits * Handle courier queries and manage delivery exceptions * Maintain accurate customer records within our CRM system * Build and maintain strong customer relationships * Work closely with suppliers and couriers to ensure smooth order processing and delivery * Contribute to the team with a proactive and positive attitude **About You** We are looking for a personable and motivated individual who enjoys working with customers and thrives in a fast-paced environment. **Essential Skills \& Experience** * Previous experience in customer service, administration, or sales support * Excellent written and verbal communication skills (Including a good telephone manner) * Strong problem-solving abilities and attention to detail * Good working knowledge of Microsoft Office (Word, Excel, Outlook) * Experience using CRM systems or similar platforms (Not essential -- full training given) * Highly organised with the ability to prioritise tasks * Minimum GCSE Grade C/5 or above in Maths and English * Friendly, trustworthy, and a great team player **What We Offer** * Competitive salary * A growing business with a collaborative and supportive team culture * Opportunities for training and professional development * 20 days annual leave + 8 bank holidays, plus an extra day off on your birthday! * Free on-site parking at our rural office location * Weekday-only working -- no weekends **Interested?** If you're a customer-focused individual with great communication skills and a positive attitude --- and you're ready for an exciting new challenge. We would love to hear from you. **To apply:** Please send your CV along with a short cover letter. **Application Deadline:** 25/07/2025 **Reference:** LBCSA/JULY25 Job Types: Full-time, Permanent Pay: £24,500.00-£26,500.00 per year Benefits: * Free parking * On-site parking * Sick pay Ability to commute/relocate: * Leicester LE8 0RX: reliably commute or plan to relocate before starting work (required) Application question(s): * Are you within 8 miles of LE8 0RX? Education: * GCSE or equivalent (required) Experience: * Customer service: 1 year (required) * Administrative: 1 year (preferred) Location: * Leicester LE8 0RX (preferred) Work Location: In person Application deadline: 25/07/2025 Reference ID: PBCSA/JULY25