90 Call Centre & Customer Service in England lowest at $8.5+

Contact Centre Team Manager63093970490243120

Indeed

Contact Centre Team Manager

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. ABOUT US: We are Allwyn UK, part of the Allwyn Entertainment Group -- a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024. We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK's most inclusive organisations --where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in- a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes. ROLE PURPOSE: * To deliver exceptional customer service to all Allwyn customer and retailers, through effective performance management, coaching and development of a contact centre team ROLE RESPONSIBILITIES: * Ensure all agreed departmental KPIs and GAMCOM requirements are achieved, resulting in an optimum level of service being delivered at all times. * Ensure all people related tasks are completed as documented in company procedures e.g. PDP Reviews, administration of the absence process, health and safety requirements. * Monitor the team's real time adherence to predefined work schedules, investigating and resolving variance as necessary, including attendance, shrinkage, and productivity (where dedicated real time management is not available). * Undertake performance management for each member of the team, develop Personal Development Plans (PDPs), jointly identify and secure appropriate learning, coaching and training opportunities aligned to the individual's preferred learning style and provide performance feedback in line with defined standards. Consistently manage all performance shortfalls. * Manage and improve the performance of operational processes and working practices. KEY MEASURES OF SUCCESS: * Manages/supervises the daily management \& acts as an expert in a customer contact related discipline. * Has strong knowledge of TNL products with a view of being a subject matter expert to agents \& colleagues. * Solves complex problems when they arise whilst being innovative in their approach. * Understands customers needs \& is able to manage/diffuse tense or difficult customer situations. * The ability to make decisions guided by functional support. * To demonstrate success in managing \& improving absence within a contact centre * Review \& improve AHT (Average Handling Time) within your team. * Shows accountability in managing \& closing complaints within Internal timeframes. KEY SKILLS AND EXPERIENCE: * Proven People Management experience * Experience of leading a team within a customer service environment * Ability to use Microsoft Office Applications · Knowledge of CRM solutions e.g. SAP/Gem Suite * Experience in analysing \& using data to support development \& performance of Contact Centre Agents. OUR GOAL IS TO CREATE ONE OF THE UK'S MOST INCLUSIVE ORGANISATIONS -- WHERE PEOPLE CAN BRING THE BEST OF THEMSELVES, TO DO THEIR BEST WORK, EVERY DAY, FOR THE BENEFIT OF GOOD CAUSES. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. **Benefits** * 26 days paid leave (plus bank holidays) * Annual bonus scheme * 2 x Life Days * 4 x Salary of Life Insurance * Pension: we'll match your contribution up to 8.5% * Single Private Health Cover * £500 Wellness Allowance * Income Protection * Enhanced parental leave (maternity and paternity) * Eye Care, Dental and Cycle To Work schemes

Watford, UK

Negotiable Salary

Indeed

IT Technician

#### **Job Summary** **IT Technician (with Mac proficiency)** We are looking for a motivated and highly technical I.T Technician / Mac technician to work in our warehouse in the Oxford. The successful candidate must have experience in stripping down computers plus repairing Macbooks/iMacs. We will prefer candidate with customer-facing skills. This is an excellent opportunity for the right individual to join an established organisation that has experienced significant growth recently. **Duties and Responsibilities** * Diagnosing and repairing desktop and laptop with both software and hardware faults. * Setting up and installing new machines. * Stripping down laptops or PCs and rebuilding their systems. * Repairing motherboards and upgrading firmware. * Data recovery. * Software and system repairs including installations, upgrades and virus cleaning. * Apple Mac repairs including iPad, iPhones and computer repairs. * You will be responsible for ordering and stocking of computer parts. * Assist personnel with installation, configuration and ongoing usability of system hardware and software * Offer daily operations and systems support to personnel * Verify functionality of hardware and software components * Troubleshoot hardware and software issues in person, remotely and by phone. **Skills / Qualifications / Experience Required** * Degree in Computer Science, Information Science or equivalent. * Problem-solving skills. * Active listening skills. * Knowledge of data storage and data recovery. * Service-oriented. * Exceptional technical expertise. * Superior working knowledge of computer systems. * Time and task management. * Good communication skills. * Extensive knowledge of computer software. * You must be a team player to work with a team of 10. **6 reasons why you should join us and get the appreciation you deserve:** 1. Super friendly team. 2. Good work life balance. 3. Excellent training on our Laptop motherboard repairing machine. 4. Fast growing business. 5. Latest technology providers. 6. Great career potential. **Salary:** Starts from £9/Hour(Based on Experience \& Knowledge) **Job Type** : Permanent **Job Location:** Oxford **Contact Person**: Sleha Javed **Apply for this position** To apply for this position, please email a copy of your CV with a covering letter to info@refurbmac.co.uk stating which position you're applying.

Oxford, UK

Negotiable Salary

Front of House Team Member - Hospitality Talent Pool63393316812035122

Workable

Front of House Team Member - Hospitality Talent Pool

Brocket Hall is seeking enthusiastic Front of House Team Members to join our exceptional hospitality team at one of Britain's most stunning stately homes. Nestled in a picturesque setting, our estate offers a variety of dining options and event spaces that cater to weddings, business meetings, and golfing weekends. The Front of House Team Member will play a pivotal role in delivering top-notch customer service, creating memorable experiences for all our guests. If you have a passion for hospitality, enjoy working in a dynamic environment, and thrive in providing outstanding service, we would love to welcome you to our team! Responsibilities Provide a warm and welcoming atmosphere for our guests, ensuring that they feel valued and well taken care of. Take and process customer orders efficiently and accurately, ensuring all details are confirmed. Serve food and beverages to guests, adhering to the highest standards of service. Collaborate with kitchen staff to ensure timely and accurate order fulfilment. Work positively within a team environment to deliver all events across the estate. Maintain cleanliness and organization of the dining areas, including tables, floors, and service stations. Assist with setting up and clearing tables for events, ensuring all equipment is handled with care. Handle guest inquiries and resolve any issues promptly and professionally. Contribute to a positive team atmosphere by supporting colleagues and embracing a collaborative work environment. Participate in work activities across the estate including Auberge du Lac, Brocket Hall, Melbourne & Palmerston Clubhouses and on course catering services including the half way huts and mobile F&B golf cart. Requirements Previous experience in a hospitality or customer service role is preferred but not essential. Excellent communication and interpersonal skills, with a friendly and approachable demeaner. Strong attention to detail and a passion for providing exceptional service. Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously. Flexibility to work evenings, weekends, and holidays as required by the business. Must be a team player, willing to assist colleagues wherever possible. Have a "Can Do" attitude with a strong work ethic and passion for quality. Basic knowledge of food safety and hygiene practices is a plus. Benefits Pension Plans Life Insurance Certified Training & Development Strong career progression Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities

Hatfield, UK

Negotiable Salary

Retail Associates (Freelance - As required)63580284873089123

Workable

Retail Associates (Freelance - As required)

We are a small business with a big mission - and we'd be thrilled to have you join us! Successful applicants will be contacted mid-Feb 2025 for interviews. (Excited to speak soon!) Ideal Start Date: We will be at variety of fairs and popups from April onwards. - - - - - who? Grounded 1002 is dedicated to helping individuals become the best version of themselves. With a strong online presence and highly sought-after in-person experiences, we are seeking passionate individuals to contribute to our ongoing success and growth. Our temporary retail popups serve as a physical extension of our mission. We are currently looking for Retail Associates to join us on a project basis to assist at pop-up stores, exhibitions, concerts, and festivals. what? You will have the opportunity to engage with customers in-person, whether it be through workshops, concerts, lectures, retreats, or pop-up stores and exhibitions. Your extensive knowledge and passion for our products and services will be crucial in helping customers on their wellness journey and ensuring they find the perfect solutions for their needs. With our focus on educational content, experiences, and luxury wellbeing products, our aim is to inspire individuals to embrace curiosity and improve their overall well-being. If you enjoy connecting with people, have a keen interest in wellness, and thrive in a dynamic and customer-centric environment, then this is the perfect opportunity for you to contribute to our mission. where and when? The first event will take place at Kensington Olympia from May 24th - May 27th at the Mind Body Spirit Festival. After that, plan to showcase in various environments across London ranging from one-day to one-week events. We are flexible with the days and hours - our main goal is to have passionate, smart, and caring individuals work with us. how? As a Retail Associate, you will play a vital role in promoting an #intuitivelifestyle. We pay hourly for any events, gigs, festivals, or exhibitions you join us at. Responsibilities In this role, you will collaborate with the CEO, our Sales Advisor, and other freelancers to: Provide exceptional customer service to all customers, delivering a personalised and memorable shopping experience Educate customers about our luxury wellbeing products, including their features, benefits, and proper usage Assist customers in selecting the right products based on their needs and preferences Maintain a clean and organised retail store environment to create an inviting atmosphere for customers Process sales transactions accurately and efficiently, including handling cash, credit card transactions, and discounts Maintain an organised and appealing store display, ensuring products are accurately priced and stocked Generate leads and build relationships with potential customers, promoting the Grounded 1002 brand Conduct product demonstrations and educate customers about the benefits of our products Keep track of FAQs, feedback, and customer insights to help us improve After the retail events, collaborate with the CEO, Sales Advisor, and freelancers to develop and implement sales strategies and initiatives Stay up-to-date with current industry trends, product knowledge, and competitor offerings to provide accurate information and recommendations to customers Come join us on our journey to empower individuals to live their best lives and experience the transformative power of an intuitive lifestyle. Requirements High school diploma or equivalent 1+ year of retail sales experience, preferably in the health, wellness, or hospitality industry Strong communication and interpersonal skills Passion for health, wellness, and providing exceptional customer service High level of professionalism with colleagues and customers Ability to work in a fast-paced environment and multitask effectively Detail-oriented with excellent organisational skills Proficient in using point-of-sale systems and handling cash transactions Flexibility to work a flexible schedule, including evenings, weekends, and holidays Must be okay standing for 7+ hours Must be okay lifting products, cleaning, setting up retail displays Experience in visual merchandising is a plus Knowing languages in addition to English is a plus Benefits An opportunity for personal growth through participating in a variety of projects Free Grounded 1002 products Learn about best practices in wellness At Grounded 1002, we are dedicated to creating a positive and inclusive work environment where everyone is valued and celebrated We will provide ongoing training about our business and development opportunities to help you enhance your skills and foster personal growth with each project you join us for Succession planning: The successful candidate will have the opportunity to develop their part-time within Grounded 1002, either taking ownership of a specific function OR we encourage dialogue to help you fulfil your future goals, even if they are not with Grounded 1002.

Hammersmith, London, UK

Negotiable Salary

Workable

Events Manager

Brocket Hall is seeking a dedicated and dynamic Events Manager to join our talented team at one of the UK’s most prestigious estate venues. This role offers the opportunity to lead and oversee a diverse range of events, from weddings and corporate functions to golf tournaments and private dining experiences. As the Events Manager, you will be responsible for curating exceptional experiences for our guests, ensuring that each event reflects the elegance and grandeur of Brocket Hall. Your role will involve working closely with clients to understand their vision, coordinating all operational aspects, and managing a team to ensure flawless execution. If you have a passion for event planning, a keen eye for detail, and exceptional organizational skills, we invite you to apply and help create unforgettable memories for our guests. Responsibilities Plan, coordinate, and execute a wide range of events, ensuring that all details are handled meticulously. Take ownership in delivering all internal Brocket Hall events to an exceptionally high standard, on time and on budget Serve as the primary point of contact for clients, managing their requirements and expectations throughout the event planning process using the approved work flows Collaborate with the culinary team to design customized menus that align with event themes. Manage and supervise event staff, providing training and guidance to ensure exceptional service during events. Accountability on rota management ensuring all staff schedules are set within company budgets and parameters Be a proactive member of the hospitality team fulfilling FOH shifts as per the needs of the business Attend external marketing events, career fairs and exhibitions to represent Brocket Hall. Develop and maintain strong relationships with vendors, suppliers, and other partners to ensure seamless event delivery. Monitor budgets and manage expenses to achieve profitability targets while delivering high-quality experiences. Conduct post-event evaluations to gather feedback, assess successes, and identify areas for improvement. Stay up to date with industry trends to continuously enhance event offering and guest experiences. Work collaboratively with the marketing team to promote events and drive engagement. Requirements Proven experience as an Events Manager or similar role within the hospitality or events industry. Strong organizational and project management skills, with the ability to multitask and prioritize effectively. Exceptional customer service and communication skills, capable of building rapport with clients and team members. Problem-solving mindset with a proactive approach to overcoming challenges. Strong understanding of fine dining and casual dining to compliment a wide range of event knowledge across all event functionalities. Demonstrated ability to work under pressure and meet tight deadlines. Strong negotiation skills to secure favourable terms with vendors and suppliers. A creative mindset with a keen eye for detail and aesthetics. Flexibility to work evenings, weekends, and holidays as required by event schedules. Relevant qualifications in event management, hospitality, or a related field are advantageous. Benefits Pension Plans Life Assurance Working From Home Training & Development Accommodation provided for overnight events Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities Participation within team reward and recognition scheme (TipJar)

Hatfield, UK

Negotiable Salary

Golf Operations Team Member - Talent Pool63500063877633125

Workable

Golf Operations Team Member - Talent Pool

Brocket Hall is searching for dedicated Golf Operations Team Members to join our esteemed golf operations team at one of the UK's premier golf estates. With two championship courses both rated with the UK's Top 100 parkland golf courses —The Melbourne and The Palmerston—alongside our exceptional facilities, we take pride in providing an outstanding experience for our members and guests. As a Golf Operations Team Member you will be play an integral part in the smooth operation of the golf experience, ensuring that all aspects of the guest journey are seamless and fully enjoyable. Responsibilities Assist in the day-to-day operations of the golf course, including coordinating tee times and managing the booking system. Provide a welcoming and friendly environment for members and guests, addressing any inquiries or concerns promptly. Ensure the golf shop is well-stocked and organized, including managing merchandise displays and inventory. Support the maintenance of the golf course and practice facilities, ensuring the highest standards of playability and presentation. Assist with the operations of member events and tournaments, ensuring a positive experience for participants. Work alongside the golf services team to provide a full range of customer support, including golf bag handling, check-ins, and course guidance such as 1st tee experience and course marshalling. Assist in the delivery of a world class golf academy including academy events, coaching sessions and corporate golf days. Participate in training sessions to enhance personal knowledge of the game of golf, product offerings, and service excellence. Help maintain cleanliness and organization of all areas within the golf operations, including locker rooms and outside service areas. Requirements Previous experience in a customer service or golf-related role is preferred but not mandatory. A genuine interest in golf and hospitality, with a willingness to learn and grow in the role. Excellent communication and interpersonal skills, with a positive and outgoing personality. Ability to work as part of a team, as well as independently, to ensure shifts run smoothly. Flexibility to work various shifts, including weekends and holidays, as required by the golf operations schedule. Strong organizational skills with the ability to manage time effectively and prioritize tasks. Basic knowledge of golf etiquette is a plus. Must be physically fit and able to perform manual handling tasks as needed. Benefits Pension Plans Life Insurance Certified Training & Development Strong career progression Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities

Hatfield, UK

Negotiable Salary

Workable

Chef de Partie

Brocket Hall is seeking an experienced Chef de Partie to join our culinary team at one of the UK’s most prestigious estates. As a Chef de Partie, you will play a crucial role in maintaining high standards of food preparation and presentation across our diverse dining offerings, which include fine dining, casual venues, and event catering. In this position, you will work under the guidance of the Head Chef while leading a section of the kitchen, ensuring that every dish meets our quality standards and showcases the finest ingredients. Your culinary creativity, leadership skills, and passion for delivering exceptional food experiences will be key in contributing to the reputation of Brocket Hall. If you're ready to take the next step in your culinary career within a renowned establishment, we invite you to apply! Responsibilities Prepare, cook, and present high-quality dishes in your designated section of the kitchen. Manage and mentor junior kitchen staff, helping to develop their skills and knowledge. Ensure all food is prepared in accordance with health regulations and safety standards. Maintain cleanliness and organization within your work area, adhering to hygiene standards. Assist with menu planning and the creation of new dishes alongside the Head Chef. Monitor stock levels and assist with inventory management and ordering of supplies. Collaborate with kitchen team members to ensure smooth operation during service. Participate in training sessions and skill development to enhance culinary techniques. Contribute to maintaining positive team morale and a collaborative kitchen environment. Be flexible to work across different sections of the kitchen as needed. Requirements Previous experience as a Chef de Partie or within a similar role in a fine dining or high-volume kitchen environment is essential. Relevant culinary qualifications or apprenticeships are highly regarded. Proficient in various cooking techniques, with a focus on presentation and flavor. Strong leadership and mentoring abilities to guide junior staff effectively. Excellent communication and teamwork skills. Ability to work under pressure in a fast-paced setting while maintaining attention to detail. Knowledge of food safety and hygiene best practices. Flexibility in working hours, including evenings, weekends, and holidays as required. A passion for quality ingredients and culinary excellence. Benefits Pension Plans Life Insurance Certified Training & Development Strong career progression Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities

Welwyn Garden City, UK

Negotiable Salary

Indeed

First Line IT Support

**£21,000 to £24,000 per annum DOE** **Job Types: Full-time, Permanent** Established since 1998, 5G Communications are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m. Following company training the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients. **Location:** High Wycombe, Buckinghamshire **The Role** The day to day role will involve resolving issues and support for management and employees of our group of companies from a ticket-based system. In addition, the role will require the successful applicant aiding and supporting our external customer base, as necessary. **Experience:** * Minimum of 1 years in a Desktop Support environment * Proficient with Windows Desktop Operating Systems essential (Windows 7/ 8/ 10) / MAC * Basic Experience with Windows Server Operating Systems * Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365) * Basic Networking knowledge ex (DHCP, DNS) * Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre. * Basic Experience with Enterprise Antivirus packages * Basic Experience Backup management **Responsibilities:** * Remote IT Telephone Support for customers * Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access. * Provide remote support using any industry accepted remote support software. * Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services. * Adherence to a call logging process * Password resets/mail routing/new accounts etc. * Logging customer queries and meeting SLA's * Updating existing tickets with SLA time * Remote IT Maintenance for customers * Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers. * Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice. * Scheduled Server maintenance * Onsite IT Support for customer * Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers. * Onsite Project installation work * Escalate when needed to in accordance with SLA **Education \& Qualifications**: * A Levels * A+, N+ or Microsoft MCSA /MCSE optional **Other requirements:** * Have previous IT remote telephone support experience * Fluency in English is mandatory * Good personality * Willingness to learn **We offer the following benefits:** * A competitive basic salary from £21,000 to £24,000 per annum DOE * Training and development plans. * Staff bonuses and holiday incentives If you feel you have the skills for our First Line IT Support role, please apply now!

High Wycombe, UK

Negotiable Salary

Technical Support Analyst63093970526467128

Indeed

Technical Support Analyst

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact Click "Apply" to get started. Why join our team? pladis is home to iconic brands Godiva, McVitie's and Ulker. These brands make sweet treats and savoury treats that consumers everywhere recognise and enjoy! As we start on our new pathway, we will continue making the biscuits and confectionery people know and expect from these brands, and we will expand their portfolios too. Together we will build new and exciting products at pladis -- new flavours, new concepts and new ways to share happiness. Our global head offices relocated in summer of last year to a fresh, inspiring and dynamic office space in Chiswick Park. The technology installed at the new pladis head office is the best in class, designed to promote an engaging and collaborative culture. The Technical Support Analyst will work in a small onsite IT team to proactively manage onsite technology while trouble shooting BAU IT issues. This is a great opportunity to work with a wide range of users within the business, including Senior Management, and grow and develop technically in a fast-paced environment. There will also be opportunities to work in a manufacturing environment supporting users in our locations around the UK. What will this role achieve? As Technical Support Analyst, you'll be responsible for providing exceptional services to pladis employees, whilst upholding IS policies, standards and procedures. You will be working on a variety of different applications, systems and hardware that require attention to detail and a pragmatic approach to identifying and resolving issues. The role will suit a candidate who has the interpersonal skills to complement their technical skills and can empathise with the user's perspective, simplifying technical information. The suitable candidate will also have a sense of urgency and a strong desire to provide outstanding service. What will be your key deliverables? * Act as the primary technical IT point of contact to assist and provide telephone, remote and onsite deskside technology support to all users across the business * Perform analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions * Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels * Ensure all new starters are set up with the right equipment, supporting them from a technical perspective with their onboarding * Support the roll-out of new applications, tools, and services * Facilitate and support Town Hall meetings * Support with IT training on ad hoc basis What do you need for this role? Essential * Proven experience in an IT customer facing role * Experience supporting C Level Suite/VIP's * Experience in troubleshooting and a passion for resolving customer issues * Strong interpersonal skills and the ability to work effectively across all levels of the organisation and handle each request with discretion, tact, diplomacy, and patience * Excellent problem-solving skills, good lateral thinking skills and methodical approach to day-to-day tasks to ensure a fast resolution of issues * Proficient in Microsoft Windows 10 and 11 \& Microsoft Office Applications * Experienced in AV Technology (Video Conferencing) * Desktop deployment/Imaging knowledge Desirable * A working knowledge of ITIL pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business. We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.

Chiswick Park, Chiswick, London W4 5LE, UK

Negotiable Salary

Customer Service Team Leader63093913610755129

Indeed

Customer Service Team Leader

Are you ready to help revolutionise transport and join the UK's largest Digital Freight Business? Our Future is digital, and Our Future is NOW! This is your opportunity to join our incredible team and help transform the way the transport industry works. Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When heavy-duty vehicles are not at full capacity, they throw unnecessary CO₂ into the atmosphere. Our platform creates a Digital Network that enables loads to be delivered more efficiently, at a better price and with greater quality than ever before. We want our Hauliers and Customers to benefit from using our extensive network to help them fill their empty capacity and reduce their carbon footprint. DigiHaul brings together smart technology and expert knowledge, we make end-to-end logistics seamless and stress-free. Our daily mission is to provide our Hauliers and Customers with nothing but excellent service and solutions, including excellent on time performance and an end-to-end managed service with un-paralleled visibility every step of the way. We're driven and determined to deliver a fast, flexible, and reliable solution that makes road freight work better -- for everyone. **About you** You are someone who enjoys a fast paced, dynamic work environment, who excels in quick problem solving and likes to get the job done! You are able to work tactically and think strategically as the business rapidly scales. You understand how integral you are to the success and future of DigiHaul and the part you play in transforming the transport industry. **Customer Experience Team Leader Responsiblities** * Manage the day to day Customer Service \& escalations within the customer services team providing key customer services to both shippers and hauliers. * Work closely with the operations team to identify areas of improvement to customer performance to support enhancements to service offering. * Build and maintain positive customer relationship to ensure ongoing we have happy customers and improve our net promoter score. * Build and maintain positive carrier relationship to ensure ongoing mutual success. - Act as customer \& carrier escalation point if service quality is not being met - escalating to ops managers with ops issues. * Identify potential process improvements post transition and lead improvement initiatives. * Develop the team so that everyone within the team is fully trained and gaps identified and plans in place to train. **What do you need to be a Customer Experience Team Leader?** * Experience of road transport distribution and logistics operations. * Experience of Service centre process \& activity. * Accustomed to working with multiple functions to achieve a rounded solution. * Strong influencing skills and experience of managing without authority and demonstrable stakeholder management experience. * Good working knowledge of functional aspects of a distribution business, e.g. finance, HR, project. * Great team player. Effective working in a team and independently. * Familiarity with Project management \& Quality standard disciplines. * Able to set clear, concise, and achievable goals and objectives. * Strong written and verbal English communication skills. * Comfortable working in an agile environment with changing priorities. * Strong communication, facilitation, and presentation skills. * Capable of tailoring messages to target particular audiences. * Excellent analytical and problem-solving skills. * Ability to interpret large data sets and turn information into action. * Working knowledge of less standard software e.g. Power Bi, Transport Planning, Systems, CFX/OTM advantageous. **What will you get in return as a Customer Experience Team Leader?** You will receive access to a variety of our excellent benefits which in addition to an attractive salary include: * 33 days holiday * 15% non-contractual bonus * Access to Pension Scheme plans * Access to Private Medical Cover * Access to Employee Benefit Portal including retail discounts * Access to Cycle to Work scheme\* * Access to Employee Assistance Programme * Access to Electric Vehicle Salary Sacrifice lease scheme\* * Birthday vouchers * Health Assessments\* * Training, development opportunities and more * subject to T\&Cs **What you'll need to do next?** Joining the DigiHaul family is easy! If you feel that you meet the criteria of this **Customer Service Team Leader**role, simply apply online, uploading an up-to-date CV with your application. We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Hatfield, UK

Negotiable Salary