**Title:** Senior Server/Waiter **Location:** Manchester, 40 Chorlton Street M1 3HW **Reports To:** AGM **Job Summary:** We are looking for a skilled and customer-focused **Senior Waiter/Server** to join our team. In this role, you will be responsible for helping your teamdeliver **exceptional service** , manage the less experienced severs on the floor while managing a designated section of the restaurant yourself. We are looking for someone to proactively **driving sales** through upselling and guest engagement. Your ability to anticipate guests' needs, recommend dishes and beverages, and **promote the venue's offerings** will be key in enhancing both the guest experience and business performance. **Key Responsibilities:** * **Oversee the managing of a small serving team** to provide exceptional service. * **Provide exceptional table service**, ensuring guests receive a seamless dining experience. * **Actively upsell** food, wine, and specialty drinks by making tailored recommendations based on guest preferences. * **Drive sales and revenue** by promoting high-margin menu items, set menus, and special events. * **Develop strong product knowledge** of the menu, daily specials, and wine pairings to confidently advise guests. * **Promote the venue** by engaging with guests, informing them about upcoming events, private dining options, and loyalty programs. * **Coordinate with kitchen and bar teams** to ensure efficient and accurate order delivery. * **Assist with tableside service**, including flambé, carving, and wine presentation when required. * **Maintain high standards of cleanliness, organization, and attention to detail** within your section. * **Handle guest inquiries, complaints, and special requests** with professionalism and efficiency. * **Train and mentor junior staff**, ensuring service consistency across all sections. * **Ensure compliance with all health, safety, and hygiene regulations.** **Requirements:** * **Proven experience** as a Senior Waiter/Server or in a similar high-end hospitality role. * **Good at working under the pressures** of a busy service. * **Strong sales and upselling skills**, with a keen ability to maximize revenue opportunities. * **Excellent communication and customer engagement skills.** * **A passion for hospitality**, with a confident and friendly approach. * **Knowledge of food, wine, and service etiquette**, with a desire to continuously learn. * **Ability to work in a fast-paced environment**, maintaining composure under pressure. * **Flexibility to work evenings, weekends, and holidays.** **Benefits:** * **Competitive salary and tips** with sales incentives. * **Opportunities for career growth** and professional training. * **Staff meals and discounts on dining and hospitality services.** * **Involvement in exclusive events and special promotions.** If you have a **passion for delivering outstanding service, a flair for sales, and a drive to promote a top-tier venue**, we'd love to hear from you! Apply now to become a valued part of our team. Job Types: Full-time, Part-time Pay: £13.00-£13.80 per hour Additional pay: * Tips Benefits: * Discounted or free food * Employee discount Schedule: * Day shift * Every weekend * Monday to Friday * Weekend availability Work Location: In person
Indeed · HR
Indeed · HR
