90 Call Centre & Customer Service in England lowest at $8.5+

Head of Customer Service63845460060291120

Workable

Head of Customer Service

At Zendbox, we are transforming the fulfilment landscape and are seeking a Head of Customer Service to build and develop a high-performing team from the ground up. We’re scaling fast and looking for a Head of Customer Service who can build a world-class operation that sets the standard in our industry. This is a chance to shape the future of our customer experience in a growing, ambitious business. The Head of Customer Service is responsible for leading a high-performance team and managing both our internal customer service function and outsourced bureau contact centre to deliver exceptional, end to end service for our external clients. This role is pivotal in ensuring seamless communication and support across all client touchpoints from initial contact through to final resolution. Acting as the voice of the customer within the business, they will develop and execute service strategies that drive quality, consistency, and operational efficiency. With a hands-on approach, they will oversee team performance, resource planning, and service delivery standards, while fostering a proactive, client centric culture that underpins long term partnerships and sustainable business growth. Requirements Design and deliver a high-performing customer service strategy aligned with business goals. Liaise with external clients, implementing a solution where we can sell our contact centre services to existing customers Build, recruit, and scale a high-performing team with clear objectives and KPIs. Leading and inspiring the team to create a proactive, customer-first culture. Drive customer satisfaction and retention by continuously improving service levels. Establish and oversee SLA adherence, ensuring efficient and timely resolution of customer queries. Partner with Sales, Operations, and Tech to escalate and resolve complex customer issues. Own the customer feedback loop—tracking sentiment, complaints, and opportunities for product or process improvements. Drive continuous improvement by analysing support ticket trends and root causes, and present findings and actions in leadership meetings. Maintain and optimise customer service systems, tools, and processes (e.g. ticketing, CRM, FAQs). Support onboarding of major clients by ensuring smooth handover to the service team Represent the voice of the customer in leadership discussions, ensuring their needs shape business decisions. Technology and systems review using AI and best-in-class software to improve customer experience, reduce the number of contacts, and make dealing with us frictionless. Key Deliverables Implementing a solution where we can sell our contact centre services to existing customers Create and maintain a world-class customer service operation. Ensure all customer service KPIs are met or exceeded. Develop talent within the team to foster growth and accountability. Improve resolution times and customer satisfaction scores across channels. Drive inter-departmental alignment around customer needs. Skills and Experience Required: Proven leadership experience in a customer centric organization and the ability to lead and scale high-performing service team Strong understanding of customer service technology (e.g. ticketing systems, CRMs). Data-driven mindset with the ability to extract insights and act on them. Excellent communication, negotiation, and stakeholder management skills. Proactive, hands-on leader with a ‘can-do’ attitude. Scale up experience and experience of working with small teams essential Minimum 5 years in customer service roles, including 2+ years in management or strategic role. Ability to thrive in a fast-paced, high-growth environment. Strong planning, organisational, and prioritisation skills. Benefits Competitive salary between £50,000 – £60,000 per annum Career development opportunities and ongoing training On-site parking Supportive and collaborative work culture Paid Birthday leave Free food and drinks

Paddock Wood, Tonbridge TN12, UK

£50,000/year

Workable

Customer Care Agent

Working within the Customer Support & Operations Team in Rainham, Essex, this role responds to customer enquiries regarding quotations, new business, renewals and existing policies via telephone, post and live chat. This role is office-based and includes a well-structured training program which is normally completed within agent's first few months. Training and development is regularly provided to ensure the best service to our amazing customers through routine audit checks and bespoke training sessions. The interview process consists of 2 rounds of competency based questions. We are looking for experienced hires, and applicants must have at least 12 months' experience in the insurance industry. Responsibilities include: To achieve all Service Level Agreements across all channels including calls and chat including achievement of expected customer satisfaction levels Consistently achieve Key Performance indicators and individual targets/objectives To administer policies and issue documentation within service standards Be motivated to deliver service excellence at all times To support the Customer Care team in achieving company’s business goals Optimise new business by increasing conversion and retention rates through exceptional customer service Reporting and analysis on key metrics Work to achieve Service Level Agreement (SLAs) across all channels Actively look for ways in which can improve our service to customers and become more efficient and enhance our delivery of service Actively seek customer feedback, analyse trends, identify customer friction points and make recommendations for potential process improvements / platform enhancements Ensure that you are fully conversant in contract terms and raise any areas of non-compliance to the Customer Care Manager or your Team Leader Identify any regulatory, contractual or data protection breaches and escalate to relevant persons Achieve minimum of 15 hours CPD per year and ensure your team meet requirements Apply and ensure General FCA and other appropriate regulatory requirements are followed when undertaking general insurance business Ensure compliance with ICOBS rules Build and promote strong, long lasting customer relationships by understanding their needs and delivering a premium customer experience Build relationships within the team and create positive culture Requirements This role will suit some who has/is: Excellent communication skills, able to communicate effectively and positively with the team and clients; build rapport and adapt communication style to suit customer A positive Team Player who contributes to team meetings and discussions, displays a positive can-do attitude and shares knowledge and helps colleagues Reliable and always behaves with utmost integrity A brilliant listener who actively listens to the needs of customers, shows empathy and summarise information clearly Professional and acts with discretion and confidentiality Treats customers fairly and ensures Wrisk complies with the Customers Best Interest Rule Trustworthy, ethical, honest MUST HAVE 12 months' insurance experience

Rainham, UK

Negotiable Salary

Warehouse Administrator & Customer Service Agent63500069789313122

Workable

Warehouse Administrator & Customer Service Agent

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence. Key Responsibilities: Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat. Provide timely and accurate information regarding order processing, shipping, and product availability. Collaborate with internal teams to address customer concerns and escalate issues as necessary. Document customer interactions and update records to ensure accurate tracking of inquiries. Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate. Requirements What you’ll bring: A proactive, can-do attitude with a strong customer-first mindset Good IT skills, including Microsoft Word and Excel Excellent attention to detail Previous warehouse experience Experience with warehouse management systems (preferred but not essential) Strong communication skills with the ability to respond to customer queries promptly and professionally A solid work ethic, high reliability, and a consistent focus on accuracy Benefits What We Offer: A dynamic, fast-paced work environment Opportunities for training and professional development Competitive salary and benefits package A supportive team culture that values your contributions

Paddock Wood, Tonbridge TN12, UK

Negotiable Salary

Workable

Service Team Manager

Reporting to the Aftersales Manager, as the Service Team Manager, you will oversee the Service Advisor and Service Quality team, to ensure excellent customer service and efficient handling of vehicle service and repair appointments. In his role, you will be the key liaison between our customers and the workshop, managing workflows and the customer journey from the initial booking through to the vehicle return. You will ensure all service activities are coordinated efficiently between customers and the service team, contributing to workshop productivity, customer retention and the overall success of the Aftersales Department. Responsibilities: Supervise and support the Service Team, monitoring performance and providing coaching and training as needed Liaise with the workshop/technicians to ensure work is prioritised and service/repair booking time frames are met Monitor progress of repair jobs and proactively manage delays Identify opportunities to improve workshops and customer touchpoints, working with the Aftersales Manager to enhance operational efficiency and profitability Act as the first point of contact for technical customer issues or customer complaints, ensuring efficient resolution Maximize service marketing campaigns Requirements Minimum Qualifications: Valid full Driver’s License Proven experience in service reception or customer service management Experience in a high value retail brand, understanding the expectations and standards required in delivering exceptional customer service Excellent knowledge/ understanding of the motor industry Excellent verbal and written communication skills Proven track record of achieving operational targets. Desirable Basic vehicle repair knowledge Knowledge of automotive or technical service processes Familiarity with service management software (e.g. Kerridge, CDK) Benefits Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer Basic Salary up to £45,000 per annum, depending on experience Monthly bonus payments – OTE of 35% of basic salary per annum A tax efficient VW Group Vehicle Option of a second VW Group Vehicle at a preferential leasing rate 33 days holiday, with extra days for long service Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm. Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Employee representative body - your voice at work Centre: Porsche Centre South London, is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington’s Retail Park. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Sidcup, UK

£45,000/year