90 Call Centre & Customer Service in England lowest at $8.5+

Workable

Customer Care Agent

Working within the Customer Support & Operations Team in Rainham, Essex, this role responds to customer enquiries regarding quotations, new business, renewals and existing policies via telephone, post and live chat. This role is office-based and includes a well-structured training program which is normally completed within agent's first few months. Training and development is regularly provided to ensure the best service to our amazing customers through routine audit checks and bespoke training sessions. The interview process consists of 2 rounds of competency based questions. We are looking for experienced hires, and applicants must have at least 12 months' experience in the insurance industry. Responsibilities include: To achieve all Service Level Agreements across all channels including calls and chat including achievement of expected customer satisfaction levels Consistently achieve Key Performance indicators and individual targets/objectives To administer policies and issue documentation within service standards Be motivated to deliver service excellence at all times To support the Customer Care team in achieving company’s business goals Optimise new business by increasing conversion and retention rates through exceptional customer service Reporting and analysis on key metrics Work to achieve Service Level Agreement (SLAs) across all channels Actively look for ways in which can improve our service to customers and become more efficient and enhance our delivery of service Actively seek customer feedback, analyse trends, identify customer friction points and make recommendations for potential process improvements / platform enhancements Ensure that you are fully conversant in contract terms and raise any areas of non-compliance to the Customer Care Manager or your Team Leader Identify any regulatory, contractual or data protection breaches and escalate to relevant persons Achieve minimum of 15 hours CPD per year and ensure your team meet requirements Apply and ensure General FCA and other appropriate regulatory requirements are followed when undertaking general insurance business Ensure compliance with ICOBS rules Build and promote strong, long lasting customer relationships by understanding their needs and delivering a premium customer experience Build relationships within the team and create positive culture Requirements This role will suit some who has/is: Excellent communication skills, able to communicate effectively and positively with the team and clients; build rapport and adapt communication style to suit customer A positive Team Player who contributes to team meetings and discussions, displays a positive can-do attitude and shares knowledge and helps colleagues Reliable and always behaves with utmost integrity A brilliant listener who actively listens to the needs of customers, shows empathy and summarise information clearly Professional and acts with discretion and confidentiality Treats customers fairly and ensures Wrisk complies with the Customers Best Interest Rule Trustworthy, ethical, honest MUST HAVE 12 months' insurance experience

Rainham, UK

Negotiable Salary

Cellar Service Team Member63093970448387121

Indeed

Cellar Service Team Member

076429db-bf67-4d30-a7fb-158d3dc68a78 Your role as Cellar Service Team Member * Respond to customer inquiries and technical issues via phone, email, or chat. * Diagnose and troubleshoot beer dispense equipment issues, using specific technical understanding to resolve the issues. * Provide step-by-step guidance and solutions to customers. * Escalate complex issues to higher-level support or specialised teams as needed. * Document and track customer interactions and resolutions in the support system. * Follow up with customers to ensure their issues are fully resolved. * Continuous development in technical understanding to support customers in resolution. Company Description As a Cellar Service Team Member, you'll be the first point of contact for customers experiencing technical difficulties. You'll diagnose and troubleshoot issues, providing clear and effective solutions. Your technical expertise and friendly demeanour will make every customer interaction a positive experience. Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what's wholly British, the pub experience. Qualifications What you'll bring * Strong communication skills with the ability to interact at all levels both internally and externally * Good level of Microsoft systems including Word and Excel * Proven experience in a technical support or customer service role. * Strong technical troubleshooting skills. * Excellent communication and interpersonal skills. * Ability to explain technical concepts to non-technical users. * Proficiency in using support software and tools (e.g., ticketing systems, remote desktop applications). Full time Greene King Corporate - BRA_001 Abbot House

Bury St Edmunds, Bury Saint Edmunds, UK

Negotiable Salary

Indeed

Nights Team Member

We're currently recruiting in our Bury St Edmunds North (A14) Premier Inn Hotel. Working 16 hours per week over 2 days, paying up to £13.16 per hour. Nights Team Member -- Bury St Edmunds North (A14) Premier Inn Hotel. Come and be a Nights Team Member at Premier Inn in Bury St Edmunds North (A14). As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and your customer service skills to help them rest easy and get that good night's sleep with us. Immediate start, no experience needed. **PAY RATE:** Up to £13.16 per hour **CONTRACT TYPE:** Permanent -- we don't do zero hours contracts! Over 18s only. **HOURS:** 16 hours a week -- guaranteed hours to plan your week around **LOCATION:** Etna Road, Bury St Edmunds IP33 1JZ **Why you'll love it here:** **Training and support:**  We've got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business. **Whitbread Benefits card:**  Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants **Pension and saving schemes:** Company pension and save as you earn scheme **Discounts:** Get money off shops, your utility bills, travel, cinema trips, supermarkets and more **Have breakfast on us:** Enjoy a complimentary Premier Inn breakfast for 2 when you join us **What you'll do:** Join our team at Bury St Edmunds North (A14) Premier Inn as a Nights Team Member and look after our hotel and guests overnight. Bring your problem-solving skills, health and safety knowledge and be part of the UK's leading hospitality business, Whitbread. Here there are no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Bury St Edmunds, Bury Saint Edmunds, UK

Negotiable Salary