Description: Are you looking for a Russian Interpreter and Translator job in Sheffield? Do you want flexible hours with competitive rates? We are urgently recruiting for freelance Russian interpreters and Translators based in Sheffield to work within various settings such as the NHS, Local Authorities, Police, Probation and other public and private organisations. Established in 2001, Language Empire provides professional interpreting and translation services to the public and private sectors across the UK. We have been offering our services in the UK for over 20 years, covering hundreds of basic languages and dialects across the UK. If you can speak one or more foreign languages and would like a crucial role involving politics, business, health care and public service, this could be the role for you! We are currently recruiting for: Face-to-Face Interpreters Telephone Interpreters Video Interpreters Translators Please note this is a self-employed position The Job Interpreting involves listening to, understanding and memorizing content in the original ‘source’ language, then reproducing the speech into the ‘target’ language with 100% accuracy. You will: Interpret for people using legal, health and local government services Check the non-English speakers understanding after each sentence Conference, consecutive and public service interpreting Dealing with highly confidential information Liaise between the service user and service provider Requirements Requirements Fluent in English and another language All applicants must have the right to work in the UK You must be aged 21 or over Formal qualifications such as: Diploma in Public Service Interpreting (DPSI) Community Interpreting NRPSI, CIOL, ITI registered is advantageous Degree in Translation/Interpreting/Languages Any other interpreting related qualification Benefits Benefits Flexible working to fit around your schedule Work from the comfort of your own home Be your own boss Ongoing help and support from our dedicated in-house team Continuous professional development and support Once your registration has been approved, you will be contacted for any job opportunities in and around your locality.

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: SUMMARY: Reporting to the Senior Vice President/General Manager, the Sr. Director of Program Management leads the program management function for CTS EMEA. This role is responsible for developing and executing the annual operating plan (AOP), accountable for profit and loss, program performance and growth of the assigned area aligned to the strategic business plan. This role manages or oversees multiple, large ($50m +) and complex project implementations and contracted development programs to ensure that obligations are met, while continually assessing for process improvements. This incumbent collaborates with engineering, business development/sales, and operations functions to ensure proposals and contracts have an executable schedule and budget. This role works with the CTS Global Program Management Office to create and revise programs tools, policies, and guidelines, and ensures compliance with government regulations and management objectives. This position typically works under limited supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority. DUTIES AND RESPONSIBILITIES: Financial Performance and risk management * Meets financial goals and objectives (sales, operating profit, return on net assets, cash). Identify, document, and implement cost-saving measures. Reviews EV measurements of program plans versus actual achievements, schedules, and costs. * Identify, assess, and document project risks. Document and implement effective risk mitigation strategies. Monitor and adjust risk management activities. * Provide regular reports and updates to executive leadership, provide insights into program performance, challenges, and opportunities. * Manage and document contract changes and amendments to mitigate contract risks. Handle all contract-related disputes effectively. Program Management * Ensures that programs are managed in accordance with the contract and Cubic policies, procedures, and department instructions. * Ability to anticipate, mitigate, and quantify schedule risks. Manage and mitigate resource constraints. Optimize resource utilization to achieve project objectives. * Ability to effectively manage multiple, concurrent, large, and complex project implementations (i.e. Deliver on time, in scope, and within budget). * Conduct local program reviews and lead EMEA on reporting for key program reviews (explain project health and identify any assistance required). * Ability to communicate effectively across the organization (project team, leaders, customers). * Demonstrate ownership and ability to direct and drive action through direct and indirect teams. * Leads the management, program, and cost aspects of proposals. * Effectively manages programs within project and matrix organizations: engineering, operations (procurement, subcontracting, and manufacturing), quality assurance, configuration management, logistics, contract administration, standard business practices, finance, and the function of programs within a portfolio, including the balance between program, and company priorities. * Proactive resolution, accurate and timely documentation of claim or dispute related activities. Client Relationship Management * Build and maintain strong relationships with client, stakeholders, and key partners to understand their needs, address concerns and identify new business opportunities. * Represent CTS and act as escalation point. Stakeholder Management * Build collaborative relationships with the matrix teams including engineering, procurement, supply chain and business development to meet business objectives. * Provide direction to sales and business development to acquire and focus resources to achieve growth plans. * Responsive to stakeholder needs without compromising scope, schedule, and delivery timelines. People Leadership * Build collaborative relationships with the matrix teams including engineering, procurement, supply chain and business development to meet business objectives. * Attracts, retains, develops and supports Program Managers to ensure successful program execution. * Demonstrate strong people leadership. Coach and mentor direct and indirect teams. * Ability to lead large teams 20+ employees In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them. QUALIFICATIONS AND CORE COMPETENCIES: * Education - Bachelor's degree in engineering, finance, or business discipline. MBA or advanced degree preferred. * Experience - Minimum of 15 years of experience in customer service, field service or a related field within the same or similar industry, with at least 5 years in a leadership role, preferably in the payment industry. * Leadership - Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire others. Excellent stakeholder management skills and the ability to influence outcomes with strong negotiation, written and oral communication skills. * Strategic and Analytical Aptitude - Strong strategic thinking and problem-solving skills with the ability to translate business objectives into actionable strategies. Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights. * Resiliency - Must be well organized, able to prioritize workload, handle multiple simultaneous tasks, and complete work under deadline pressures with the ability to shift course where needed and recalibrate quickly. Must be self-motivated, creative and have the ability to work closely in a team environment with different functions and leaders at various levels in the organization. * Change Management - Able to demonstrate the capability to identify opportunities for change then lead/empower their team to execute the new path forward. Track record of delivering transformation change. * Willing to travel extensively when needed, minimum 25%. Worker Type: Employee

Digital Consulting Project Lead About the Role We are looking for a Consulting Lead with a background in digital marketing to join our fast-growing consulting team based in London. As a Consulting Lead you will manage the end to end delivery of our client projects, and as a result will build strong relationships with many of our big name clients. You will supervise a team of highly skilled Digital Analytics Consultants and will be accountable for delivery: understanding the customer’s needs, responding to client questions, sensitive to the impact of all deliverables, respectful of deadlines and able to clearly articulate fifty-five’s value proposition. About the Company Part of the Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, Singapore, Milan, Geneva, Shenzhen, Taipei, New York and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte as one of the fastest-growing tech firms in Europe, thanks to its unique technology approach combining talent with software and service expertise. Responsibilities Reporting to the Consulting Manager, you will be responsible for the following: Analysis and consulting: Ability to analyse needs, propose solutions in a systematic, clear and realistic way and implement a structured approach. Project management in terms of planning, internal management, customer relations, deadline and risk management, quality control of deliverables and profitability Sectorial expertise: Global understanding of customer issues and ability to propose solutions adapted to an industry (consumer goods, retail, travel, etc.) Digital expertise: Ability to analyse and optimize digital activities: media buying, e-business, on-site customer experience, etc. Relevant Experience Master's degree (business, engineering) or equivalent diploma Ability to work in an international environment Experience of managing a small team Excellent communication, both oral and written, able to build strong personal connections with senior clients, commercial spirit Good understanding of digital and data technologies Strong experience in project management or in digital marketing within structures such as consulting firms, publishers of Business Intelligence, advertisers or pure players. If this sounds like you, please get in touch! We look forward to meeting you. In return, we are pleased to offer you the following benefits: Being part of a multicultural, dynamic and fast-growing team Continuous (and certified) training on the digital ecosystem and technologies (initial training for all new employees, followed by recurring training sessions) Phone allowance Private medical coverage through AXA Transport for London travel card allowance - covering 50% of zone 1-2 allowance The flexibility to work remotely for part of the week (2 days in office) 25 days holiday per year, in addition to UK bank and public holidays Company pension plan Company-sponsored sporting and social activities Monthly Codecademy subscription - reimbursable upon completion of chosen training path Cycle to Work scheme Weekly socials and monthly team building activities Breakfasts and snacks fifty-five encourages diversity and is committed to guaranteeing equal treatment of all applications, regardless of gender, age, origin, sexual orientation, state of health or political or religious opinion.

**About Us** ICL Digital is a fast-growing digital agency based in Richmond upon Thames, specialising in the development of high-performance websites and tailor-made CRM systems. Our offerings span technical hosting, cybersecurity, hands-on support, and data-driven digital marketing---including SEO, PPC, and social media campaigns. We partner with a global network of B2B and B2C clients to deliver impactful digital experiences. **The Opportunity** We're looking for an experienced and solutions-focused **Head of Web Operations** to take charge of our Web Division. This leadership position reports directly to the CTO and will function as their trusted second-in-command. You'll play a critical role in streamlining processes, improving team delivery, and driving operational excellence across all areas of web production. **Your Responsibilities** * Lead day-to-day activities within the Web Division, including project execution, team resourcing, and budget coordination. * Work closely with the CTO to execute strategic initiatives and scale operational capabilities. * Refine internal processes and optimise delivery models in line with our unique "Magic Process" framework. * Manage and mentor a diverse team comprising developers, designers, marketers, and support specialists. * Ensure projects are delivered on time, on budget, and to a high standard---tracking KPIs and eliminating inefficiencies. * Encourage a culture of ownership, continuous learning, and high performance. * Collaborate with the commercial team to uncover upselling opportunities and long-term growth potential. **What You'll Bring** * A strong background in digital operations or delivery, ideally in a tech or agency setting. * Knowledge of web development workflows and tools (e.g., WordPress, Laravel). * Exceptional leadership and communication skills, with experience guiding multidisciplinary teams. * Comfortable navigating fast-paced, client-focused environments with a hands-on approach. * Business-minded with the ability to align operational decisions to revenue goals. **What You'll Get** * A competitive compensation package tailored to your experience. * Hybrid working setup: two days in our Richmond office, with flexibility to work remotely the rest of the week. * Must be located within an hour of Richmond upon Thames. * A supportive environment with a flat structure and open communication. * Direct collaboration with the CTO and exposure to strategic decision-making. * Clear growth pathways and professional development opportunities. * 5--7+ years in a senior operations, delivery, or project management role---experience in a digital agency is a bonus, but not a requirement for the right candidate * Proven ability to lead cross-functional teams and deliver complex web projects on time and within budget * Experience managing remote or hybrid teams across different locations * Strong leadership and team-building skills with a collaborative, motivational approach * Excellent interpersonal and communication skills, with confidence in managing both internal stakeholders and client relationships * Able to translate technical details into clear, business-relevant language * Skilled in designing and improving scalable operational systems and workflows * Analytical and solutions-oriented, with a proactive attitude toward solving problems and streamlining processes * Comfortable using performance data and KPIs to drive efficiency and continuous improvement

**Description** --------------- A fantastic opportunity for experienced Pensions Administrators to join WTW, as an Experienced Pension Administrator. This is a challenging and rewarding role drawing on the skills you have developed to date whilst working collaboratively within a team to service our individual members and impressive portfolio of clients. Day-to-day responsibilities include the administration of occupational pension schemes and insurance policies such as processing new joiners, leavers, retirees as well as calculating member benefits. Full training will be provided including new starter induction and further training thereafter including a six-month learning development programme to develop your pensions knowledge and technical experience. Pension Administration qualifications are provided by the PMI (Pensions Management Institute) and WTW offer a package of study support. We can offer you a fun and engaging role working with some of the best people in our industry. We will reward your efforts with a thriving work environment, opportunity for progression throughout your career at WTW, and a very comprehensive benefits package including company pension scheme, life insurance, private medical insurance, eye care vouchers, a generous bonus scheme and flexible benefits including critical illness cover, dental cover, and many other options. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss this further. **The Role** An experienced Pensions Administrator at WTW: * Accurately processes different case types across a variety of schemes. This includes working on calculations (automated, manual and excel proforma based) and answering member queries via telephone, letter, and email. * Consistently provides a high-quality customer experience to clients by ensuring work is proactively managed within Service Level Agreements. This includes ensuring output and target number of cases per day is achieved and work is completed within "Right First Time" targets. * Applies previous understanding and knowledge to different scheme rules and utilises previous experience and knowledge of various pension processes to resolve member queries to a high accuracy level and in a timely manner. * Understands the relevant regulations and legislation and applies this to day-to-day work whilst continually developing knowledge and technical ability. * Utilises knowledge management tools and procedural documentation as well as attending training and knowledge sharing sessions to develop and work self-sufficiently. * Resolves member queries providing excellent member and client care in an empathic and supportive manner. * Recognises and escalates potential problems and/or complaint cases to the correct colleagues for quick resolution. * Works collaboratively across the team and towards the wider team goals of ensuring all Service Level Agreements both from an output and accuracy perspective are met each day and assists with complex or project work when required. * Continuously seeks to identify areas where the service to clients/members could be improved and communicated accordingly. * Coaches and mentors less experienced team members to help them grow and develop in their role. **Qualifications** ------------------ **The Requirements** * Experience of working within an administration team on either DB/DC/Hybrid pension schemes. * Experience of processing Retirements, Transfers, Death cases and answering general enquiries on a variety of schemes. * Demonstrated ability or experience in working to a high level of accuracy with excellent spoken and written communication skills to provide high quality written and verbal communications including email and letters to members and/or clients. * Ability to use excel spreadsheets and mathematical skills to complete pension calculations either using automate forms or calculating manually. * Ability to proactively manage time and work priorities to meet volume and accuracy targets. * Ability to work self-sufficiently following procedural documentation and utilise training and guidance provided previously. * An understanding of pension regulations and legislation and how to apply this to different schemes or scheme rules. * Previous experience of working in a customer service environment, dealing with, and speaking directly to customers and clients including managing challenging or apprehensive customers. * Previous experience working as part of a team and in a busy, fast-paced environment and providing coaching and knowledge sharing to other members of a team. **Equal Opportunity Employer** At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We are delighted to offer an exciting opportunity to become part of our Respiratory team with Surrey \& Sussex Healthcare NHS Trust. We are committed to the provision of first class Respiratory care and would encourage you to take the opportunity to join us. The service provides 7 day inpatient care and out of hours cover. You will join our current team of consultants and the extensive multidisciplinary teams. We are looking for enthusiastic candidate with a wide experience in respiratory and general medicine who has an interest in lung cancer, TB and virtual wards. However, candidates with other subspecialty interests will also be considered. for informal discussions please contact the Respiratory Clinical Lead, Dr Sarah Shotton via her secretary on 01737 768511 ext. 2908 For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities. We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals. Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon -- covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital. We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment. Once you understand the requirements outlined in the advert, please ensure your application accurately reflects where you match them. For further information regarding the role please read the attached Job Description and Person Specification.

Job Description: We have an excellent opportunity for an experienced Head of Customer Insight \& Complaint Manager to join us. This role is responsible for overseeing the evolution of customer experience at AXA Partners UK. This role encompasses the production of insightful metrics, effective management of customer complaints, and the assurance of service quality standards in alignment with regulatory requirements. The ideal candidate will act as a key authority in decision-making related to customer service and adherence to product terms and conditions. You will be based in our Redhill office and work on a hybrid basis. The salary will be up to £90,000, dependent on experience. **What you'll be doing:** ------------------------- * **Customer Insight Management:** * Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK. * Develop actionable insights from customer feedback to inform strategic decisions and enhance customer satisfaction. * **Complaint Management:** * Oversee the management of customer complaints, ensuring they are handled efficiently and within regulatory frameworks. * Organize and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. * **Quality Assessment:** * Perform comprehensive quality assessments to ensure that service standards are consistently maintained. * Implement quality control measures and develop improvement plans based on assessment results. * **Decision Authority:** * Act as the ultimate authority in decision-making regarding appropriate servicing solutions and adherence to product terms and conditions. * Collaborate with various departments to ensure customer service strategies align with organizational goals and regulatory obligations. **Individual responsibilities/tasks/ Key Result areas** * **Customer Insight Management:** * * Gather, analyze, and interpret data related to Net Promoter Score (NPS) and other customer satisfaction metrics. * Monitor trends and changes in customer feedback over time to identify patterns and areas for improvement. * Establish benchmarks for customer experience by comparing AXA Partners UK's performance against industry standards and competitors. * **Complaint management :** * * Ensure the accurate and timely recording of customer complaints as they come into the organisation in line with our AXA Partners policy, procedures and FCA regulations. * Own the end-to-end process for regulated complaints, including the complaints investigation handling and FOS interaction * Plan and manage workload of teams to ensure timescales and expectations are managed and prevent regulatory breaches * Provide informal advice and assistance on complaints to customers, where possible resolving without the need for formal complaints and to ensure and instil customer confidence * Own the root cause analysis process and create transparency across the business * Drive change; ensuring complaints data is easy to access, understand and used to educate teams how to analyse complaints data and provide guidance on how we can drive improvement * Work closely with the other functions, making sure that the relevant data and insights are shared in a timely manner across the organisation * Continually measure, monitor, and improve overall performance of the Complaint function, giving regular feedback to management team, and providing visibility on company level standards and metrics * **Quality Assessment:** * * Conducting Quality Assessments by evaluate services and processes to ensure they meet established quality standards and identify areas for enhancement. * Identifying Improvement Opportunities: Analyze assessment results to pinpoint specific areas where quality can be improved, developing actionable recommendations. * Implementing Quality Improvement Initiatives: Lead and execute initiatives aimed at enhancing quality, including recommendations on process redesigns and promote best practice adoption. * Monitoring Progress: Track the effectiveness of quality improvement initiatives through regular follow-up assessments and adjustments based on performance data. * Share and forster for Development: Provide awareness to staff on quality improvement methodologies and tools to foster a culture of continuous improvement * **Design Authority** * * Decision-Making Authority: Serve as the final authority on servicing solutions, ensuring decisions comply with product terms and conditions while addressing client needs effectively. * Policy Adherence: Review and ensure adherence to product terms and conditions in all servicing decisions, minimizing risk and maintaining compliance with internal policies. * Cross-Department Collaboration: Work collaboratively with departments such as sales, compliance, and operations to align customer service strategies with organizational objectives and regulatory requirements. * Customer Service Strategy Development: Contribute to the development and refinement of customer service strategies, ensuring they are effective, efficient, and compliant with applicable regulations. Performance Monitoring: together with the insight team report on the effectiveness of servicing solutions and strategies, making adjustments as necessary to improve customer satisfaction and operational efficiency. **What you'll bring:** * Demonstrable commercial acumen and experience, mainly within a B2B environment * Exemplary stakeholder management skills, dealing with and influencing senior executive level managers at a global level in a matrix organisation * Evidence of strategic planning, analytical and execution skills with an ability to assess and communicate priorities and drive actions and delivery through others * Excellent understanding of Financial services and the full regulatory environment * Ability to quickly assimilate information from disparate topics/functions and connect together to bring business conclusions or highlight risks * Skilled at bringing structure and rigour to ambiguous situations and leading teams (both direct and in-direct) to deliver * Ability to challenge the status quo and apply a forward-thinking approach to deliver sustainable change * Proven ability to collaborate across multi-disciplinary teams * Ability to master multiple complex topics, make quick decisions and remain a clear thinker and communicator under pressure * Successful experience in developing and retaining critical talent and building an effective team * Ideally experience of managing and working in Risk/compliance or operational resilience * Experience of operating at an executive level in a multinational, complex organisation * Experience of building a team, leading and improving an organisation's capability * High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business * Experience preparing and presenting business reviews and strategic information at an executive level **What we offer:** At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise \& diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. **Who we are:** --------------- We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection -- with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive -- offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. **Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)**