90 Call Centre & Customer Service in England lowest at $8.5+

Head of Customer Service63845460060291120

Workable

Head of Customer Service

At Zendbox, we are transforming the fulfilment landscape and are seeking a Head of Customer Service to build and develop a high-performing team from the ground up. We’re scaling fast and looking for a Head of Customer Service who can build a world-class operation that sets the standard in our industry. This is a chance to shape the future of our customer experience in a growing, ambitious business. The Head of Customer Service is responsible for leading a high-performance team and managing both our internal customer service function and outsourced bureau contact centre to deliver exceptional, end to end service for our external clients. This role is pivotal in ensuring seamless communication and support across all client touchpoints from initial contact through to final resolution. Acting as the voice of the customer within the business, they will develop and execute service strategies that drive quality, consistency, and operational efficiency. With a hands-on approach, they will oversee team performance, resource planning, and service delivery standards, while fostering a proactive, client centric culture that underpins long term partnerships and sustainable business growth. Requirements Design and deliver a high-performing customer service strategy aligned with business goals. Liaise with external clients, implementing a solution where we can sell our contact centre services to existing customers Build, recruit, and scale a high-performing team with clear objectives and KPIs. Leading and inspiring the team to create a proactive, customer-first culture. Drive customer satisfaction and retention by continuously improving service levels. Establish and oversee SLA adherence, ensuring efficient and timely resolution of customer queries. Partner with Sales, Operations, and Tech to escalate and resolve complex customer issues. Own the customer feedback loop—tracking sentiment, complaints, and opportunities for product or process improvements. Drive continuous improvement by analysing support ticket trends and root causes, and present findings and actions in leadership meetings. Maintain and optimise customer service systems, tools, and processes (e.g. ticketing, CRM, FAQs). Support onboarding of major clients by ensuring smooth handover to the service team Represent the voice of the customer in leadership discussions, ensuring their needs shape business decisions. Technology and systems review using AI and best-in-class software to improve customer experience, reduce the number of contacts, and make dealing with us frictionless. Key Deliverables Implementing a solution where we can sell our contact centre services to existing customers Create and maintain a world-class customer service operation. Ensure all customer service KPIs are met or exceeded. Develop talent within the team to foster growth and accountability. Improve resolution times and customer satisfaction scores across channels. Drive inter-departmental alignment around customer needs. Skills and Experience Required: Proven leadership experience in a customer centric organization and the ability to lead and scale high-performing service team Strong understanding of customer service technology (e.g. ticketing systems, CRMs). Data-driven mindset with the ability to extract insights and act on them. Excellent communication, negotiation, and stakeholder management skills. Proactive, hands-on leader with a ‘can-do’ attitude. Scale up experience and experience of working with small teams essential Minimum 5 years in customer service roles, including 2+ years in management or strategic role. Ability to thrive in a fast-paced, high-growth environment. Strong planning, organisational, and prioritisation skills. Benefits Competitive salary between £50,000 – £60,000 per annum Career development opportunities and ongoing training On-site parking Supportive and collaborative work culture Paid Birthday leave Free food and drinks

Paddock Wood, Tonbridge TN12, UK

£50,000/year

Warehouse Administrator & Customer Service Agent63500069789313121

Workable

Warehouse Administrator & Customer Service Agent

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence. Key Responsibilities: Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat. Provide timely and accurate information regarding order processing, shipping, and product availability. Collaborate with internal teams to address customer concerns and escalate issues as necessary. Document customer interactions and update records to ensure accurate tracking of inquiries. Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate. Requirements What you’ll bring: A proactive, can-do attitude with a strong customer-first mindset Good IT skills, including Microsoft Word and Excel Excellent attention to detail Previous warehouse experience Experience with warehouse management systems (preferred but not essential) Strong communication skills with the ability to respond to customer queries promptly and professionally A solid work ethic, high reliability, and a consistent focus on accuracy Benefits What We Offer: A dynamic, fast-paced work environment Opportunities for training and professional development Competitive salary and benefits package A supportive team culture that values your contributions

Paddock Wood, Tonbridge TN12, UK

Negotiable Salary

Customer Service, Personal Banker - 12 Month Fixed Term Contract63093913731971122

Indeed

Customer Service, Personal Banker - 12 Month Fixed Term Contract

Join us as a Customer Service, Personal Banker in Hove * You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals * We'll look to you to proactively find ways to continually enhance our customer banking experience * We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training * We're offering this role for a period of 12 months * This job does not meet Skilled Worker visa sponsorship requirements **What you'll do** ------------------ As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction. You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you'll be: * Having proactive conversations, understanding the needs of our customers and helping them with their banking needs * Completing general banking requests such as payments, balance enquiries and transfers * Helping customers to understand the different ways they can bank with us and the range of services we can offer * Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience **The skills you'll need** -------------------------- To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand. You'll also need: * A passion for customer service and strong attention to detail * The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals * Strong interpersonal skills and the ability to work well as part of a team * The commitment to develop new skills and responsibilities **How we'll reward you** ------------------------ You'll join us on a competitive salary starting at £26,010 pro rata for the hours you work. You'll also benefit from: * A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme * A generous holiday entitlement of 33 days, pro rata for hours worked * A monthly contribution to your retirement fund To find out more about the benefits we offer, check out our rewards and benefits page. **What else you need to know** ------------------------------ ### **Your working pattern** You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the hours you work, typically you'll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays. ### **Your learning journey** Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

Hove, Brighton and Hove BN3, UK

Negotiable Salary

Indeed

Yo Kiosk Manager

Yo sushi! Kiosk Manager Location: Yo! Sushi kiosk Tesco Shoreham Salary: 13- 14 Per Hour Contract: 30 hours About Yo! Sushi Yo! Sushi brings the vibrant flavors of Japan to life with fresh, delicious sushi and Asian-inspired dishes. We're looking for a passionate and experienced Kiosk Manager to lead our team and deliver an exceptional dining experience at our Shoreham kiosk. Key Responsibilities: Control stock levels to ensure efficient inventory management and minimize waste. Maintain strict food safety standards in line with regulations and company policies. Ensure production plans are followed to meet demand and maintain quality. Uphold a high standard of cleanliness across the kiosk. Maintain accurate due diligence records and compliance with operational procedures. Lead, motivate, and manage the kiosk team to deliver outstanding customer service. Requirements: Minimum 3 years of kitchen experience in a fast-paced environment. Proven team management experience, with strong leadership and communication skills. Sushi experience is preferred but not essential -- a passion for food is a must! Knowledge of food safety regulations and stock control processes. Ability to maintain high standards of cleanliness and organization. What We Offer: Competitive salary and bonus. Opportunities for career growth within the Company. A fun, dynamic, and inclusive work environment. Training and development to enhance your skills. How to Apply: If you're ready to roll up your sleeves and lead our kiosk to success, send your CV and a cover letter. Please include "Yo! Sushi Kiosk Manager" in the subject line. Job Type: Full-time Pay: £13.00-£14.00 per hour Expected hours: 30 -- 45 per week Additional pay: * Performance bonus Benefits: * Canteen * Discounted or free food * Free parking * On-site parking Schedule: * Day shift * Overtime Work Location: In person Reference ID: 0021

Shoreham-by-Sea, UK

£13-14/hour