Are you looking for a German job in Leeds? Do you want flexible hours with competitive rates? We are urgently recruiting for freelance German interpreters based in Leeds to work within various settings such as the NHS, Local Authorities, Police, Probation and other public and private organisations. Established in 2001, Language Empire provides professional interpreting and translation services to the public and private sectors across the UK. We have been offering our services in the UK for over 20 years, covering hundreds of basic languages and dialects across the UK. If you can speak one or more foreign languages and would like a crucial role involving politics, business, health care and public service, this could be the role for you! We are currently recruiting for: Face-to-Face Interpreters Telephone Interpreters Video Interpreters Translators Please note this is a self-employed position The Job Interpreting involves listening to, understanding and memorizing content in the original ‘source’ language, then reproducing the speech into the ‘target’ language with 100% accuracy. You will: Interpret for people using legal, health and local government services Check the non-English speakers understanding after each sentence Conference, consecutive and public service interpreting Dealing with highly confidential information Liaise between the service user and service provider Requirements Fluent in English and another language All applicants must have the right to work in the UK You must be aged 21 or over Formal qualifications such as: Diploma in Public Service Interpreting (DPSI) Community Interpreting NRPSI, CIOL, ITI registered is advantageous Degree in Translation/Interpreting/Languages Any other interpreting related qualification Benefits Flexible working to fit around your schedule Work from the comfort of your own home Be your own boss Ongoing help and support from our dedicated in-house team Continuous professional development and support Once your registration has been approved, you will be contacted for any job opportunities in and around your locality.

**Join Our Team of Professional Domestic Cleaners!** **Position: Self-Employed Domestic Cleaner** **Location: Tenterden and surrounding areas, Kent** Are you a dedicated, self-motivated individual with a passion for cleaning? We are seeking professional domestic cleaners to join our expanding team. ***Why Work With Us?*** * Flexible Hours: Tailor your work schedule to fit your lifestyle. * Competitive Pay: Attractive hourly rates with the potential for bonuses. * Supportive Environment: Be part of a professional, friendly team. * Steady Work: Consistent assignments with a diverse client base. * Growth Opportunities: Expand your client base and earning potential. ***Key Responsibilities:*** * Deliver high-quality cleaning services to clients' homes, ensuring exceptional standards of cleanliness. * Communicate effectively with clients to understand and meet their specific cleaning needs. * Work independently, managing your time and tasks efficiently. ***Requirements:*** * Previous experience in domestic cleaning is required. * Reliable, punctual, and trustworthy. * Ability to work independently and take initiative. * Own transport is advantageous but not mandatory. * Must have the right to work in the UK. * Be able to provide suitable references ***What We Offer:*** * Clients: We handle the marketing and client sourcing, allowing you to focus on delivering excellent service. * Pay rate always above minimum wage: We ensure all Well Polished cleaners are paid well above the minimum wage. * Insurance Coverage: Public liability insurance for your peace of mind. * Feedback and Development: Regular feedback and reviews to help you grow in your role. We would love to hear from you if you are passionate about cleaning and committed to delivering top-notch service. Join our team and be part of a dynamic company that values your hard work and dedication. **Apply Now!** Job Types: Full-time, Part-time Pay: £14.00 per hour Additional pay: * Bonus scheme Benefits: * Referral programme Schedule: * Day shift * Monday to Friday * No weekends Application question(s): * Are you able and willing to travel in and around the Tenterden area for work? Experience: * Cleaning: 1 year (required) Work Location: On the road

Initial - Graduate Sales and Management Programme - Indoor Sales Support Join Our Team and Make a Difference! Are you a graduate looking for a hands-on, dynamic role where you can shape your career, be rewarded for your efforts, and make a real impact in a global company? Join our team at the  Woodford, Mitcham, Brentford, Birmingham, Fareham, Haydock, Newcastle or Cwmbran branch, and embark on an exciting journey towards a successful career in a FTSE100 company. Why Join Initial Washroom Hygiene? Competitive Salary Package: Start with a basic salary of £24,250 per annum. Expected OTE: £27,300 per annum, with bonus and commission schemes available. Benefits: Career progression, mobile phone, tablet and company discount scheme Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in. Work-Life Balance: Full-time, permanent role, Monday to Friday Office-based with hybrid working - 1 day per week in the office and 1 day shadowing our businesses.  Industry-Leading Training: Receive top notch training to allow you to become an industry expert and gain exposure to various areas in our business to aid your future development The Sales and Management Graduate Role You will start your career with us as an Indoor Sales Support Consultant, where you will be responsible for generating sales opportunities for our field sales colleagues via inbound and outbound calls.  In addition to doing this role day to day, the graduate scheme will follow the below format:  Weeks 1-6: Initial Training You will attend our World Class Sales Academy while also shadowing operational and sales staff. Here, you will be servicing our customers in a specific geographical area, supporting in servicing various washroom products, alongside removing hazardous and toxic waste. Your training will be encompassing and you will see all areas of the business. Weeks 6-52:  In addition to your role as an Indoor Sales Consultant, you will gain exposure to as many sales-based roles across the business to provide you with a broad understanding of our customers and their needs. This will also equip you with the knowledge to become an expert in our products and services. During this time, you will also have the opportunity to complete our Intro to Sales Development Programme. 12+ months: Now that you’ve gained a broad understanding of the business, you will decide which area you want to specialise in. You will play a part in any local projects during this time and also complete the Leadership Development Programme. During this time you will also have the chance to progress to roles such as: Field Account Manager - you will be responsible for sales in a certain patch area Service Team Leader - manage a team of field service colleagues  Indoor Sales/Customer Relations Team Leader - leading a team of indoor sales colleagues Regional Account Manager - supporting our Key Account Customers  24+ Months: After two years, you will be ready to take on more senior positions such as Sales Team Leader, Key Account Manager, Branch Manager or roles in Area Central Support.  With structured career progression, we ensure you are fully prepared to take your next career steps within the company.  Requirements Sales and Management Graduate Requirements: A minimum 2.2 degree in BSc/BA in any subject (Business related, transport, logistics, supply chain or management disciplines preferred but not necessary) A full UK driving licence or be working towards this. Target-driven, ambitious and self-motivated Comfortable working out in the field dealing with customers face-to-face Want to work with people and provide excellent customer service A desire to work hard and have fun  Benefits Sales and Management Graduate Benefits: Additional opportunities to earn more with regular bonus and commission schemes. Access to a company vehicle and fuel card. Salary grading system - linked to performance for those keen to develop their career within our business. Opportunity to contribute to a Private Healthcare scheme. Enrolment in our company pension scheme. Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards. Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers. Uncapped leads commission - we appreciate and reward you for passing on sales leads. Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends. Long service recognition - includes an extra five days of annual leave entitlement after five years of service. Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial. A Company Putting “People First” Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control and hygiene provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family. Our Social Links Website LinkedIn Facebook Instagram Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here Keywords: Graduate Sales and Management Programme, Telesales Consultant, Washroom Hygiene, Rentokil Initial, Graduate Scheme, Sales, Customer Service, No Experience Necessary, Full Training Provided, Competitive Salary, Career Progression, FTSE100, Business Management, Hospitality, Logistics

An exciting and challenging opportunity has arisen for a doctor at ST3 level or above to work as an Internal Medicine Fellow at East Sussex Healthcare NHS Trust. The post holders will be based at Eastbourne District General Hospital. The post holders' job plan will have a flexible portfolio of work. They would develop a rounded training in both clinical and managerial aspects of care. In additional to Acute Medical care there will be an opportunity for suitable candidates to develop at specialty interest. The job plan would comprise of 80% clinical based in Acute Medical care/specialty ( 6 month rotation) with 20 % development. The Acute Medicine post is focused on enhancing the quality of front end medical pathways in the trust to support front end transformation of services including Acute Medicine early medical decision making in the Emergency Department. We are proud to provide 'Outstanding' care and be a great place to work We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes. In 2020 the Care Quality Commission (CQC), rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'. In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come. Please refer to the job description attached and work pattern Please contact for an informal discussion

We have a vacancy for a full-time General Labourer to join our team. Your role will include a variety of tasks assisting our team or bricklayers, carpenters and multi skilled tradesmen with the construction of high end extensions, refurbishments and bespoke new build homes. Your main duties will include: - Keeping sites clean and tidy - Preparation of materials and equipment - Assisting with unloading and loading of deliveries - Working alongside our skilled tradesmen contributing effectively to the project progress You must be local to Crowborough, ***have your own transport*** and a clean drivers license. Website: https://wattsconstructionrm.co.uk Hours of Work: 7.30am - 4.15pm Competitive Rate of Pay (***Dependent on Age and Experience***) Job Types: Full-time, Permanent Schedule: * Monday to Friday Application question(s): * Do you have your own vehicle and drivers license ? Work Location: In person

**LEGAL SECRETARY** **TUNBRIDGE WELLS** Elite Touch Group are excited to be working with their well-established client who are seeking a Legal Secretary to join our Real Estate team , based at their Tunbridge Wells office. The successful candidate must have Legal experience, ideally working within the Property sector, they must be highly organised, and have the ability to produce a high-quality standard of work in a fast-paced environment. This is a full-time, permanent role. Hybrid working is available with this position.

Pinewood.AI is seeking automotive professionals with strong experience in dealership sales and vehicle operations to join our Training and Implementation Team. You will be responsible for implementing, configuring, and training dealership users on the Sales and Vehicle modules of our platform across the UK and internationally. Your primary focus will be to configure the system to match dealership processes and then train and coach dealership teams on the Sales elements of our platform: lead capture, enquiry qualification, CRM, opportunity and pipeline management, quotations and orders, F&I, compliance, delivery and handover, and follow-up. You will also connect the dots with the vehicle side, ensuring processes such as creating vehicles, bringing them into stock, costing, invoicing, and registration are correctly set up and understood so the sales journey flows end to end. We’re looking for someone with solid sales knowledge, strong communication skills, and the confidence to deliver both implementation and training that make a tangible difference to how dealerships run. Key Responsibilities: Configure and implement the Pinewood.AI platform in new and existing dealerships, tailoring settings and parameters to match business processes. Deliver clear and engaging training sessions for sales teams, business managers, and vehicle administrators, etc, ensuring confidence in using the platform. Train users on the complete sales cycle, including lead management, CRM, opportunity pipeline, quotations and orders, F&I, compliance, delivery, handover, and follow-up. Guide dealerships on vehicle processes such as creating vehicles, stocking, costing, invoicing, and registration etc. Lead implementations from planning through to Go Live, ensuring smooth transitions from legacy systems. Provide onsite and remote consultancy to support adoption, optimisation, and continuous improvement. Collaborate with dealership stakeholders to understand requirements and ensure best-practice configuration. Proactively identify opportunities to improve implementation approaches and enhance the customer experience. Develop deep knowledge of platform functionality across sales, vehicles, and related integrations. Act as a trusted advisor, helping retailers increase efficiency and maximise profitability through our platform. Requirements Proven experience working in dealership sales, with strong understanding of lead management, CRM tools, opportunity workflows, and closing processes. Good knowledge of vehicle administration, including stock creation, costing, invoicing, registration, and bonus posting. Hands on experience with a Dealer Management System (DMS), ideally Pinewood.AI. Experience in training or coaching others, with confidence delivering sessions and ensuring adoption. Strong communication and presentation skills, adaptable to different dealership teams and stakeholder levels. Excellent organisational and project management skills, able to manage multiple implementations at once. Analytical, methodical problem solver with attention to detail and process accuracy. Self motivated, collaborative, and willing to travel to dealerships as required. Strong understanding of dealership operations and how sales and vehicle administration processes fit into the wider business. Full, clean UK driving licence. Desirable Experience: Experience as a sales consultant, business/sales manager, or similar dealership role. Direct experience with Pinewood or another automotive management platform. Knowledge of process improvement or involvement in system rollout projects. Benefits You can expect full on-the-job training, a flexible work environment, and room to develop a long-term career with us. Competitive salary based on experience (£28,000-£32,000) Company car Bonus scheme (up to £10,500 - OTE £42.500k) Share scheme Hybrid working 25 days holiday plus all UK bank holidays Life assurance Ongoing training and professional development Free onsite gym (Birmingham) Regular social events Employee recognition and awards Why Join Us? This is a fantastic step for anyone looking to move beyond a dealership role into a position where your sales and vehicle expertise can support multiple retailers. You’ll have the chance to influence how businesses manage their sales pipeline and vehicle stock, while building your own skills and career with a fast-growing, innovative software company. About Us Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.

Job Advert **Electrical Lecturer (Installation)--**37 hours per week. Employed for 52 weeks per year -- up to £41,603 and option to gain teaching qualifications through us. AM2 or Gold Card a distinct advantage to apply Brooklands Technical College is a further education college supporting young people and adults to take the next steps on their career path. We are an inclusive centre for lifelong learning, equipping our learners with the professional behaviours, skills and values that they will need for their careers. **If you're passionate about education and want to make a difference, we'd love to hear from you.** The Electrical Lecturer will be based on site in Ashford, Middlesex and will be required to deliver high quality T-Level and vocational programmes from Level 1 introductory qualifications through to level 3. About the role: As Electrical Lecturer you will have the enthusiasm and drive to deliver these vocational programmes. Your role will include: * Teach on a programme of appropriate courses (Level 1 to Level 3 \& T-Levels) * Assess, review and record learner progress * Maintain course and learner records * To embed employment skills in to the curriculum courses To fulfil the role of Electrical Lecturer you will have: * AM2 or Gold Card distinct advantage * Degree/HND or relevant professional qualifications \& strong industry experience * Teaching qualifications -- or be prepared to work towards this with our support * Recent graduates and people looking for a career change will be considered * Excellent communication skills * Ability to work effectively as part of a team and be skilled in the use of IT What we offer: * Generous holiday entitlement * Financial benefits and discounts * Pension (TPS or LGPS) * Free on-site parking * Staff wellbeing and fitness resources * Employee recognition schemes * Opportunities for professional development * A supportive and collaborative working environment * The chance to make a positive impact on the lives of our students *Brooklands Technical College is proud to be an equal opportunities employee and is committed to diversity and inclusion within the workplace and are proud to be an Equal Opportunities Employer. We do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, gender identity, age, military or veteran status, citizenship, or other protected characteristics. Brooklands Technical College is committed to the safeguarding and welfare of children and young people and expects all staff and volunteers to share this commitment.* *Shortlisted candidates maybe subject to online searches as part of due diligence checks.* *Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.* *Pre-employment checks will be carried out, in line with KCSIE, for all those who are shortlisted and the successful candidate will be subject to an enhanced DBS check and 2 satisfactory references.* *Recruitment agencies who submit unsolicited CVs to any partner or employee at Brooklands Technical College, have no authority to enter an arrangement* *.* *We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Please note that previous applicants need not apply* .*Recruitment agencies engaging with Brooklands Technical College will be on our PSL.*

Trainee Fire Alarm Engineer – Field-Based | Full Scotland coverage. £35,000 - £40,000 + Bonus Scheme + Overtime | Door-to-Door Pay | Van & Fuel Provided Full Training Provided | Growing Business | Strong Progression Path Are you a hands-on engineer with a technical mindset, looking to break into the fire safety and alarm systems sector? Do you currently work in fire extinguisher servicing, or have experience in a related technical trade like CCTV, white goods, or electrical installations? This is a brilliant entry point into a specialist fire protection business that’s growing across the UK – and actively expanding in North London and Middlesex. You’ll start in extinguishers and be fully trained into alarm system servicing and installation, with fantastic long-term development. What You'll Do: Service, install, and troubleshoot portable fire extinguishers at customer construction sites. Learn and develop skills in fire alarm systems – starting with their bespoke SiteProtect and SiteNet alarms. Conduct fire safety surveys and equipment fault-finding. Travel from site to site – door-to-door travel paid. Complete accurate paperwork via digital systems. Work independently and as part of a wider field-based team. Once trained, you’ll join a rotating on-call roster (1 week every 6 months). Requirements Experience in fire extinguisher servicing or a transferable background (CCTV, white goods, audio/visual, lighting, etc.). A full UK driving licence. BAFE certification (required). Good communication, time management, and a customer-first approach. Technical aptitude – switched on and eager to learn. Flexibility to travel daily and occasionally stay away. Fire alarm experience, IPAF/PASMA, CSCS/ECS or basic electrical skills? Even better! What You'll Get: £32,000 - £35,000 basic salary Quarterly bonus scheme Door-to-door travel paid Company van, fuel card, uniform, and tools 25 days holiday + bank holidays + your birthday off Overtime at enhanced rates (1.25x weekdays, 1.5x Saturdays, 2x Sundays) Pension + company events + development courses Full week induction in Hereford (travel and accommodation covered) Assigned a buddy engineer for the first 4–6 weeks 6-month probation with excellent support Paid monthly – first 100 hours advanced in your first pay to avoid any unpaid period Where You'll Be: Field-based across Scotland. Most jobs are on active construction sites, not finished buildings. If you're technically capable, willing to learn, and ready to develop a career in a growing and innovative fire safety company, we’d love to hear from you. You’ll be joining a supportive and well-structured service team led by experienced managers, with plenty of opportunity to grow. Apply now or get in touch confidentially for a conversation.

**Job description** **Job Overview** We are seeking a dedicated and detail-oriented Cleaner to join our team. The ideal candidate will have experience in commercial cleaning and a strong commitment to maintaining cleanliness and hygiene standards in various environments. This role is essential for ensuring that all areas are kept tidy, safe, and welcoming for both staff and visitors. **Duties** * Perform cleaning duties in commercial spaces, including offices, restrooms, kitchens, and common areas. * Sweep, mop, vacuum, and dust surfaces to maintain a clean environment. * Dispose of waste and recycling in accordance with company policies. * Clean windows, walls, and fixtures as required. * Restock supplies such as toilet paper, soap, and paper towels. * Report any maintenance issues or safety hazards to the appropriate personnel. * Follow health and safety regulations to ensure a safe working environment. **Qualifications** * Previous experience in commercial cleaning is preferred but not essential. * Strong attention to detail with the ability to work independently. * Good organisational skills and the ability to manage time effectively. * Ability to follow instructions and adhere to cleaning schedules. * A positive attitude and a willingness to learn new techniques. * Physical stamina to perform cleaning tasks for extended periods. If you are passionate about cleanliness and take pride in your work, we encourage you to apply for this vital role within our organisation. This position is Wednesday and Friday 6pm-8pm Full dbs check will be completed for this position. Job Type: Part-time Pay: From £12.21 per hour Expected hours: No less than 4 per week Benefits: * Casual dress * Free parking * On-site parking Language: * English (required) Work Location: In person

**Job Overview** We are seeking a dedicated and enthusiastic Server to join our team in a fast-paced restaurant environment. The ideal candidate will possess a passion for guest services and hospitality, ensuring that every Guest has an exceptional dining experience. As a Server, you will be responsible for taking orders, serving food and beverages, and providing outstanding customer service while adhering to food safety standards. **Responsibilities** * Greet and welcome guests in a friendly and professional manner. * Take accurate food and drink orders using the restaurant's ordering system. * Serve food and beverages promptly, ensuring presentation meets our culinary standards. * Provide recommendations on menu items and upsell specials to enhance the dining experience. * Maintain knowledge of the menu, including ingredients and preparation methods, to assist guests effectively. * Ensure compliance with food safety regulations and cleanliness standards in both the dining area and kitchen. * Manage time efficiently to serve multiple tables while maintaining high-quality service. * Address guest inquiries or concerns promptly and professionally to ensure satisfaction. * Collaborate with kitchen staff to ensure timely delivery of orders and address any issues that may arise during service. **Requirements** * Previous experience in a restaurant or hospitality environment is preferred but not essential. * Strong guest services skills with a focus on creating memorable experiences for patrons. * Basic maths skills for handling transactions accurately. * Excellent time management abilities to handle busy shifts effectively. * Knowledge of culinary practices and food safety regulations is advantageous. * A positive attitude, strong work ethic, and ability to work as part of a team are essential qualities for success in this role. Join us as we strive to provide an unforgettable dining experience for our guests! Job Type: Full-time Pay: From £12.21 per hour Additional pay: * Tips Benefits: * Company pension * Discounted or free food * Employee discount Flexible language requirement: * English not required Schedule: * Day shift * Night shift Work Location: In person

We’re Hiring: Outbound Operations Manager at Zendbox! As a key leader within our fulfilment function, the Outbound Operations Manager will take ownership of all outbound fulfilment activity, ensuring every order leaves our warehouse accurately, on time, and to the highest standard. This role sits at the heart of our fast-paced eCommerce operation, driving performance, quality, and efficiency across the despatch process. You will lead and inspire a high-performing team of pickers and packers, embedding a culture of excellence and accountability. Working closely with colleagues across the business, you will ensure seamless order fulfilment, elevate customer satisfaction, and continually seek ways to improve processes as we scale. If you’re ready to take the next step in your fulfilment career, lead a dynamic team, and contribute to a company that’s redefining eCommerce fulfilment, we’d love to hear from you. At Zendbox, we’re committed to attracting top talent and empowering our leaders to grow with us. Your Responsibilities Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture Maintain robust quality control at every stage of the outbound process Partner with other departments to ensure smooth order flow and exceptional customer experiences Drive continuous improvement initiatives to enhance efficiency and productivity Monitor and analyse performance metrics, taking action to achieve and exceed operational targets Requirements Exceptional leadership and people management skills Strong communication and interpersonal abilities Proven experience managing teams in a fast-paced warehouse or fulfilment environment Solid understanding of people management processes, including absence and performance management Strong organisational and multitasking abilities Experience with Warehouse Management Systems (WMS) preferred Forklift certification advantageous Commitment to accuracy, quality, and safety Benefits Competitive salary £35,000 – £45,000 DOE Career development and ongoing training opportunities 32 days holiday including bank holidays Company pension scheme Supportive and collaborative work culture Late shifts, Monday to Friday

At Zendbox, we are transforming the fulfilment landscape and are seeking a Head of Customer Service to build and develop a high-performing team from the ground up.  We’re scaling fast and looking for a Head of Customer Service who can build a world-class operation that sets the standard in our industry. This is a chance to shape the future of our customer experience in a growing, ambitious business. The Head of Customer Service is responsible for leading a high-performance team and managing both our internal customer service function and outsourced bureau contact centre to deliver exceptional, end to end service for our external clients. This role is pivotal in ensuring seamless communication and support across all client touchpoints from initial contact through to final resolution. Acting as the voice of the customer within the business, they will develop and execute service strategies that drive quality, consistency, and operational efficiency. With a hands-on approach, they will oversee team performance, resource planning, and service delivery standards, while fostering a proactive, client centric culture that underpins long term partnerships and sustainable business growth. Requirements Design and deliver a high-performing customer service strategy aligned with business goals. Liaise with external clients, implementing a solution where we can sell our contact centre services to existing customers Build, recruit, and scale a high-performing team with clear objectives and KPIs.  Leading and inspiring the team to create a proactive, customer-first culture. Drive customer satisfaction and retention by continuously improving service levels. Establish and oversee SLA adherence, ensuring efficient and timely resolution of customer queries. Partner with Sales, Operations, and Tech to escalate and resolve complex customer issues. Own the customer feedback loop—tracking sentiment, complaints, and opportunities for product or process improvements. Drive continuous improvement by analysing support ticket trends and root causes, and present findings and actions in leadership meetings. Maintain and optimise customer service systems, tools, and processes (e.g. ticketing, CRM, FAQs). Support onboarding of major clients by ensuring smooth handover to the service team Represent the voice of the customer in leadership discussions, ensuring their needs shape business decisions. Technology and systems review using AI and best-in-class software to improve customer experience, reduce the number of contacts, and make dealing with us frictionless. Key Deliverables Implementing a solution where we can sell our contact centre services to existing customers Create and maintain a world-class customer service operation. Ensure all customer service KPIs are met or exceeded. Develop talent within the team to foster growth and accountability. Improve resolution times and customer satisfaction scores across channels. Drive inter-departmental alignment around customer needs. Skills and Experience Required: Proven leadership experience in a customer centric organization and the ability to lead and scale high-performing service team Strong understanding of customer service technology (e.g. ticketing systems, CRMs). Data-driven mindset with the ability to extract insights and act on them. Excellent communication, negotiation, and stakeholder management skills. Proactive, hands-on leader with a ‘can-do’ attitude. Scale up experience and experience of working with small teams essential Minimum 5 years in customer service roles, including 2+ years in management or strategic role. Ability to thrive in a fast-paced, high-growth environment. Strong planning, organisational, and prioritisation skills. Benefits Competitive salary between £50,000 – £60,000 per annum Career development opportunities and ongoing training On-site parking Supportive and collaborative work culture Paid Birthday leave Free food and drinks