Indeed
Head of Web Operations
**About Us**
ICL Digital is a fast-growing digital agency based in Richmond upon Thames, specialising in the development of high-performance websites and tailor-made CRM systems. Our offerings span technical hosting, cybersecurity, hands-on support, and data-driven digital marketing---including SEO, PPC, and social media campaigns. We partner with a global network of B2B and B2C clients to deliver impactful digital experiences.
**The Opportunity**
We're looking for an experienced and solutions-focused **Head of Web Operations** to take charge of our Web Division. This leadership position reports directly to the CTO and will function as their trusted second-in-command. You'll play a critical role in streamlining processes, improving team delivery, and driving operational excellence across all areas of web production.
**Your Responsibilities**
*
Lead day-to-day activities within the Web Division, including project execution, team resourcing, and budget coordination.
*
Work closely with the CTO to execute strategic initiatives and scale operational capabilities.
*
Refine internal processes and optimise delivery models in line with our unique "Magic Process" framework.
*
Manage and mentor a diverse team comprising developers, designers, marketers, and support specialists.
*
Ensure projects are delivered on time, on budget, and to a high standard---tracking KPIs and eliminating inefficiencies.
*
Encourage a culture of ownership, continuous learning, and high performance.
*
Collaborate with the commercial team to uncover upselling opportunities and long-term growth potential.
**What You'll Bring**
*
A strong background in digital operations or delivery, ideally in a tech or agency setting.
*
Knowledge of web development workflows and tools (e.g., WordPress, Laravel).
*
Exceptional leadership and communication skills, with experience guiding multidisciplinary teams.
*
Comfortable navigating fast-paced, client-focused environments with a hands-on approach.
*
Business-minded with the ability to align operational decisions to revenue goals.
**What You'll Get**
*
A competitive compensation package tailored to your experience.
*
Hybrid working setup: two days in our Richmond office, with flexibility to work remotely the rest of the week.
*
Must be located within an hour of Richmond upon Thames.
*
A supportive environment with a flat structure and open communication.
*
Direct collaboration with the CTO and exposure to strategic decision-making.
*
Clear growth pathways and professional development opportunities.
*
5--7+ years in a senior operations, delivery, or project management role---experience in a digital agency is a bonus, but not a requirement for the right candidate
*
Proven ability to lead cross-functional teams and deliver complex web projects on time and within budget
*
Experience managing remote or hybrid teams across different locations
*
Strong leadership and team-building skills with a collaborative, motivational approach
*
Excellent interpersonal and communication skills, with confidence in managing both internal stakeholders and client relationships
*
Able to translate technical details into clear, business-relevant language
*
Skilled in designing and improving scalable operational systems and workflows
*
Analytical and solutions-oriented, with a proactive attitude toward solving problems and streamlining processes
*
Comfortable using performance data and KPIs to drive efficiency and continuous improvement

Havering-atte-Bower, Romford RM4, UK
Negotiable Salary