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Manager (PM shift)\r\nLocation: Perivale (UB6)\r\nSalary: £30,000 - £34,000 DOE plus extensive benefits\r\nContract type: Permanent\r\nEmployment type: Full time\r\nWorking hours: 42 hrs pw, Monday to Friday 1400 - 2300\r\nDo you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open, and honest working environment for all.\r\nThe Dispensing Manager is responsible for the management of the Dispensing team and the process workflow, in conjunction with the other managers, to ensure efficient use of resources to deliver shift results that are in line with the capacity of the shift. You will be expected to meet and exceed KPIs, and all work standards and expectations in line with the company objectives.\r\n**Please note you must have a dispensing qualification to be considered for this role**\r\nWhat’s in it for you?\r\nOccupational sick pay \r\nEnhanced maternity and paternity pay \r\nContributory pension \r\nDiscounted insurance (Aviva) \r\nEmployee discount site \r\nDiscounted gyms (via our blue light card and benefits schemes)\r\nEmployee assistance programme \r\nIn-house mental health support \r\nFree onsite parking \r\nHealth and wellbeing initiatives \r\nSocial events throughout the year \r\nCycle to work scheme \r\nGreen car scheme*(subject to minimum earnings) \r\nRegistration fees paid (GPhC, NMC, CIPD etc) \r\nLong service bonus \r\nRefer a friend bonus \r\nBlue light card \r\nHybrid working\r\nCommitment to CPD/training \r\n25 days annual leave increasing with service\r\nAnnual leave buy and sell scheme\r\nDiscounts & Exclusive offers at The Springs, Leeds\r\n25% Discount & health & beauty purchases \r\n25% Discount on Pharmacy2U Private Online Doctor Services\r\nWhat you’ll be doing?\r\n Drive best shift results/process adherence using data, collaboration and visual management techniques, escalating issues where necessary\r\n Ensure dispensing standard procedures and highest standards are being maintained by carrying out regular feedback and training sessions, and ensuring equipment and consumables are in ready supply\r\n Conduct regulars stock checks and maintaining effective communication with buying team\r\n Ensure all dispensing issues are actioned in a swift manner\r\n Collaborate with the Shift Manager, and the other on shift managers to deliver projects to drive process improvements\r\n Ensure that a high standard of housekeeping is maintained on a ‘clean as you go basis\r\n Oversee all aspects of people management including briefings, induction, coaching, training performance and absence management\r\n Ensure safe operation and compliance with regulations by collaborating with relevant teams to minimise risk, identify safety improvements and ensuring\r\n Who are we looking for?\r\n Experience of managing large teams and KPI monitoring, employee relations and ensuring that our patients receive a high quality and efficient service\r\n NVQ Level 2 Dispensing Assistants qualification\r\n Experience of working in a pressured environment, delivering against tight deadlines whilst still ensuring accuracy\r\n Experience of working within company and ethical rules and regulations\r\n Numerate and literate\r\n IT literate (used IT systems and is quick to learn) with Excel intermediate\r\n Demonstrate drive, initiative and proactivity in role and has strong teamwork skills\r\n Ability to prioritise and organise tasks and workload\r\n Strong communication skills (verbal and written)\r\n What happens next?\r\nPlease click apply and if we think you are a good match, we will be in touch to arrange an interview.\r\nApplicants must prove they have the right to live in the UK.\r\nAll successful applicants will be required to undergo a DBS check.\r\nUnsolicited agency applications will be treated as a gift.\r\n#INDLP\r\n","price":"£30,000-34,000/year","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758792448000","seoName":"dispensing-manager-pm-shift","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-rudgwick/cate-board-appointments/dispensing-manager-pm-shift-6384543337241912/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"364b22c4-7ffc-4b59-b25c-b0fd02a6dc05","sid":"0d3ccc0b-7f75-4058-8f26-5eee5d8db80a"},"attrParams":{"summary":null,"highLight":["Manage dispensing team and workflow","Meet and exceed KPIs","Extensive benefits including pension and discounts"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"England","unit":null}]},"addDate":1758792448221,"categoryName":"Board Appointments","postCode":null,"secondCateCode":"ceo-general-management","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4077,4082","location":"Heathrow Airport (LHR), Hounslow, UK","infoId":"6309360051993912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Air Freight Compliance Manager","content":"Uniserve, a leader in global trade and logistics, is on the hunt for a highly skilled and proactive **Compliance Manager** to join our dynamic team at Heathrow. If you're a stickler for detail, a champion of safety, and thrive in a fast-paced environment, this is your chance to make a real impact.\n\n\nReporting directly to the Warehouse General Manager, you'll be an integral part of our management team, ensuring our air freight, warehousing, and transport operations not only meet but exceed all regulatory standards.\n\n**What you'll be doing:**\n\n* **Aviation Security (Avsec):** Maintaining ASM level training, reviewing and updating security programs with the CAA, and ensuring the integrity of secure cargo.\n\n* **Health \\& Safety:** Partnering with our SHEQ team to implement robust safety management systems, conduct risk assessments, and champion a culture of safety across the site.\n\n* **HMRC Compliance:** Overseeing our ETSF facility, ensuring strict adherence to HMRC rules, and managing the correct release of cargo from bond.\n\n* **ISO Accreditations:** Collaborating with our SHEQ team to maintain existing ISO accreditations and drive continuous improvement in our quality management systems.\n\n* **Facilities Management:** Being the first point of contact for all site maintenance and resolving any facilities issues, ensuring smooth operations.\n\n**Experience \\& Skills:**\n\n* H\\&S Qualification IOSH Manager or NEBOSH\n* Aviation Security -- Minimum CO Level / CM (Preferable)\n* ASM (Aviation Security Manager) -- Preferable\n* Current valid DBS \\& 5 year background check -- CTC Valid - Preferable\n* MHE -- FLT License\n* MHE -- FLT trainer qualification (preferable)\n* Computer literate -- Experience of Outlook , Excel , Teams\n* Previous history of facilities management\n* Understanding of accreditation process -- ISO\n* Ability to complete Audits\n* Ability to work to deadlines -- time management\n* Dangerous goods by Air\n* ADR Road -- Preferable\n\n**Benefits:**\n\n\nJoining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:\n\n* Competitive Salary: We value your skills and commitment.\n* Discretionary Bonus: Because your hard work deserves to be rewarded.\n* Pension Scheme: We've got your future covered.\n* Annual Salary Review: Your growth matters to us.\n* Free Eye Test and £49 Vouchers towards Glasses: Taking care of your vision.\n* Interest-Free Company Loan: We're here to support you.\n* Free On-Site Parking: Convenient and hassle-free.\n* Cycle to work scheme\n* Referral Bonus £750: Spread the word and earn some extra cash.\n* Care First Lifestyle Programme: Because your well-being matters.\n* Flu Jabs Annually: Stay healthy, on us!\n* Life Assurance: We've got you covered.\n* Electric Vehicle Charging Points at Work: Embrace sustainable transport.\n* Flexible Career Pathway.\n* Supply Chain Academy Education Courses: Expand your knowledge, including Masters and MBA programmes.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757075008000","seoName":"air-freight-compliance-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-rudgwick/cate-other23/air-freight-compliance-manager-6309360051993912/","localIds":"229","cateId":null,"tid":null,"logParams":{"tid":"97c942b3-64ea-4d8b-8ffc-f5100288121b","sid":"0d3ccc0b-7f75-4058-8f26-5eee5d8db80a"},"attrParams":{"summary":null,"highLight":["Free parking available","Company pension scheme","Referral programme benefits"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Hounslow,England","unit":null}]},"addDate":1752918754061,"categoryName":"Other","postCode":null,"secondCateCode":"ceo-general-management","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4077,4082","location":"Havant PO9, UK","infoId":"6309391771161912","pictureUrl":"https://uspic2.ok.com/logo/ineed.png","videos":null,"title":"Senior Project Manager - Havant Thicket Reservior","content":"**We're making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.**\n\n\r\n\n\n\r\n\n\n\nPortsmouth Water is on the lookout for two dynamic Senior Project Managers to guide the Havant Thicket Reservoir project. These key roles will drive the successful delivery of the reservoir contract and associated works, overseeing everything from design and construction to commissioning. You will collaborate with expert advisers to ensure strict adherence to planning, licences, and regulations while managing vital stakeholder relationships. As a role model for health, safety, well-being, and environmental performance, you will also monitor contractor progress, deliver reports, and lead meetings with designers, stakeholders, and contractors. Join us in shaping the future of Portsmouth Water with a focus on high performance and values-based success!\n\n\r\n\n\n**What will you be doing?**\n\n**Key Responsibilities**\n\n*\n Represent Portsmouth Water and Non-Statutory Sub-Group meetings.\n\n* Regular meetings with Stakeholders, to monitor schedule of works and coordinate activity.\n\n* Production of monthly progress reports and governance approval papers.\n\n* Oversee all direct reports allocated to the project packages and their future successful progression.\n\n* Lead procurement, monitoring, and performance of the contract/subcontract packages.\n\n* Liaise with external stakeholders to secure agreement or acceptance of the project delivery plans.\n\n* Liaise with Portsmouth Water internal stakeholders to ensure that the project is ready for a seamless handover into operation on completion through asset integration.\n\n* Ensure project development is in accordance with the standards of, specifications, requirements and policies established by Portsmouth Water and Havant Thicket Project.\n\n* Projects completed to time, cost and quality, ensuring the project is delivered within the agreed ODI target dates and the regulatory allowance.\n\n* Ensure the works are carried out in accordance with the Havant Thicket Health and Safety Management Plan, and Portsmouth Water Health and Safety policies. \n\n\r\n\n\n\r\n\n\n**What do you need?**\n\n**Skills, Qualifications \\& Competencies**\n\n*\n Strong communication and team leadership skills\n\n* Good analytical skills with the ability to review and write technical specifications, procurement strategies, business cases, decision support papers and progress reports.\n\n*\n Strong appreciation of risk management techniques, with experience of managing budgets for large construction projects.\n\n* Good knowledge of construction materials, processes and equipment.\n\n* Working knowledge of Microsoft packages including; Excel, PowerPoint, Word and Teams.\n\n* Experience of using Contract Management Software\n\n*\n Bachelor's degree in Civil Engineering or related field of study\n\n*\n More than 10 years of experience in design and construction management\n\n*\n Experience of leading major, complex civil infrastructure projects, particularly in the water sector.\n\n* Experience of reservoir works and/or major earthworks would be an advantage\n\n*\n NEC contract management experience is essential, ideally with Option C target cost experience\n\n*\n Full driving licence (all applicants will be required to undertake a driving assessment)\n\n*\n Recognised supervisory qualification or be able to commit to obtain such a qualification.\n\n\r\n\n\n\r\n\n\n\nWe recognise people want to work in a variety of different ways, this means we are happy to consider flexible working arrangements. Please talk to us at the interview about the flexibility you may want.\n\n\r\n\n\n\r\n\n\n\nWe support equality, diversity and inclusion and encourage applications from all sections of society. The Company has a responsibility to ensure that all employees are eligible to work and live in the UK.\n\n\r\n\n\n\r\n\n\n\nDue to the high volume of applications received we are unable to respond to unsuccessful candidates. If your application is of interest to us, we will normally contact you within 4 weeks of receiving your application.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074983000","seoName":"senior-project-manager-havant-thicket-reservior","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-rudgwick/cate-other23/senior-project-manager-havant-thicket-reservior-6309391771161912/","localIds":"343","cateId":null,"tid":null,"logParams":{"tid":"6b71e4b6-2a82-47df-ab73-f69637573c0e","sid":"0d3ccc0b-7f75-4058-8f26-5eee5d8db80a"},"attrParams":{"summary":null,"highLight":["Leadership skills required","Communication and analysis skills needed","Contract management experience preferred"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Havant,England","unit":null}]},"addDate":1752921232122,"categoryName":"Other","postCode":null,"secondCateCode":"ceo-general-management","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4077,4082","location":"Beckenham, UK","infoId":"6309391756710512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"General Manager","content":"**Package Description:** \nAt Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. \nWhen you join us, you'll be making a positive impact on residents' lives every day -- your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. \nWe're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a General Manager. at our beautiful Beckenham Park Care Home. If you are a strong leader and this sounds like the place for you, we'd love to hear from you! \n\n**ABOUT THE ROLE**\n\n\nYour focus as General Manager will be to lead and inspire a team to deliver excellent person-centred quality care to residents in a safe, caring and stimulating environment, whilst meeting regulatory requirement, professional and statutory standards, and business performance targets.\n\n\nOther responsibilities will include:\n\n* Ensuring the consistent delivery of high-quality care, person centred care and ensuring residents receive care based on best practice.\n* Being responsible for the ongoing recruitment, retention, and development of staff within the Home.\n* Acting as a focal point for contact with residents, their relatives, and visitors, as well as health and social care professionals involved in resident's wellbeing.\n* Ensuring safe staffing levels are reviewed and maintained in accordance with both occupancy and dependency.\n* Providing on-going inspirational leadership and management to the staff team.\n* Ensuring costs are well managed and maintained within budgetary controls, by reviewing regularly and monitoring stock.\n\n\r\n\n\n**ABOUT YOU**\n\n\nTo be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.\n\n\nOur ideal candidate must:\n\n* Have a minimum of four years of experience in a similar care environment.\n* Have Leadership and Management Level 5 or equivalent.\n* Possess excellent leadership and management skills.\n* Have the ability to communicate effectively verbally and in writing, and be competent In IT.\n* Be adaptive and flexible to cover a range of responsibilities at short notice.\n\n\r\n\n\n**ABOUT AVERY** \nAt Avery, we're not just one of the UK's largest providers of luxury elderly care homes -- we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of \"creating meaningful lives together,\" we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. \n\n**Please note this role will require:**\n\n* A DBS Disclosure check, the cost of which will be met by Avery Healthcare.\n* Proof of eligibility to work in the UK.\n\n*This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.*","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074982000","seoName":"general-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-rudgwick/cate-other23/general-manager-6309391756710512/","localIds":"394","cateId":null,"tid":null,"logParams":{"tid":"1a028ac9-2d4f-4c4e-810f-9e0a28df9684","sid":"0d3ccc0b-7f75-4058-8f26-5eee5d8db80a"},"attrParams":{"summary":null,"highLight":["Leadership role available","UK work authorisation required","Permanent position in care home"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Beckenham,England","unit":null}]},"addDate":1752921230992,"categoryName":"Other","postCode":null,"secondCateCode":"ceo-general-management","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4077,4082","location":"Slough, UK","infoId":"6309359678541112","pictureUrl":"https://uspic2.ok.com/logo/ineed.png","videos":null,"title":"Bioprocess Analytics and Automation Manager","content":"**Title:** **Bioprocess Analytics and Automation Manager**\n\n**Location: Slough**\n\n**Visa and Relocation support is offered with this role.**\n\n**The Role:** \n\nOur Research \\& Development (R\\&D) team is seeking an experienced Bioprocess Analytics and Automation Manager to lead and manage a dedicated team within the field of bioprocess analytics and analytical automation. In this key role, you will be responsible for identifying, developing, and implementing innovative analytical methods and technologies that enhance the value of our customer offerings.\n\n\nThis is a unique opportunity to lead, design, and deliver cutting-edge technology projects, while serving as the Subject Matter Expert (SME) in bioprocess analytics and/or automation.\n\n\nCandidates must have previous relevant technical and people management experience.\n\n**Key responsibilities:**\n\n*\n Design and successfully deliver multiple innovative projects or programs.\n\n*\n Understand and coordinate analytical requirements for Bio R\\&D projects against available CoE resources to ensure scientific quality and timely achievement of delivery.\n\n*\n Ensure work environment and working conditions are appropriate for efficient performance and for achieving results, and if improvements or streamlining is needed, develop and implement solutions.\n\n*\n Provide the clarity of tasks, motivation and support to your team to continuously improve and develop.\n\n*\n Establish a culture of innovation in an organisation and lead the innovation process from brainstorming to ideation.\n\n*\n Maintain expertise as a Subject Matter Expert in a field directly related to bioprocess analytics and/or automation.\n\n*\n Identify IP threats and opportunities in active projects/areas of expertise.\n\n*\n Present own projects at conferences via talks or posters. Initiate the preparation of manuscripts for publication or external presentation.\n\n**Key requirements:**\n\n*\n BSc in Biochemistry or a related field with relevant industry experience.\n\n*\n Previous people management experience.\n\n* **Experience in the analysis of components, impurities, and contaminants in mammalian bioprocesses.**\n\n*\n Excellent knowledge of laboratory automation, including robotics.\n\n*\n Proficiency with relevant techniques such as ELISA, q/ddPCR and NGS.\n\n*\n Knowledge of PAT and model development.\n\n\nEvery day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.\n\n\nPeople come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074982000","seoName":"bioprocess-analytics-and-automation-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-rudgwick/cate-other23/bioprocess-analytics-and-automation-manager-6309359678541112/","localIds":"7","cateId":null,"tid":null,"logParams":{"tid":"1dcff413-27e1-4f72-9973-2f2ee7ef505c","sid":"0d3ccc0b-7f75-4058-8f26-5eee5d8db80a"},"attrParams":{"summary":null,"highLight":["Management position available","Full-time employment","Bachelor's degree required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Slough,England","unit":null}]},"addDate":1752918724886,"categoryName":"Other","postCode":null,"secondCateCode":"ceo-general-management","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4077,4082","location":"Redhill, UK","infoId":"6309359631360112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Head of Customer Insight & Complaint","content":"Job Description:\n\n\nWe have an excellent opportunity for an experienced Head of Customer Insight \\& Complaint Manager to join us. This role is responsible for overseeing the evolution of customer experience at AXA Partners UK. This role encompasses the production of insightful metrics, effective management of customer complaints, and the assurance of service quality standards in alignment with regulatory requirements. The ideal candidate will act as a key authority in decision-making related to customer service and adherence to product terms and conditions.\n\n\nYou will be based in our Redhill office and work on a hybrid basis. The salary will be up to £90,000, dependent on experience.\n\n**What you'll be doing:**\n-------------------------\n\n* **Customer Insight Management:**\n\n\n\n* Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK.\n* Develop actionable insights from customer feedback to inform strategic decisions and enhance customer satisfaction.\n* **Complaint Management:**\n\n\n\n* Oversee the management of customer complaints, ensuring they are handled efficiently and within regulatory frameworks.\n* Organize and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders.\n* **Quality Assessment:**\n\n\n\n* Perform comprehensive quality assessments to ensure that service standards are consistently maintained.\n* Implement quality control measures and develop improvement plans based on assessment results.\n* **Decision Authority:**\n\n\n\n* Act as the ultimate authority in decision-making regarding appropriate servicing solutions and adherence to product terms and conditions.\n* Collaborate with various departments to ensure customer service strategies align with organizational goals and regulatory obligations.\n\n**Individual responsibilities/tasks/ Key Result areas**\n\n* **Customer Insight Management:**\n*\n * Gather, analyze, and interpret data related to Net Promoter Score (NPS) and other customer satisfaction metrics.\n * Monitor trends and changes in customer feedback over time to identify patterns and areas for improvement.\n * Establish benchmarks for customer experience by comparing AXA Partners UK's performance against industry standards and competitors.\n* **Complaint management :**\n*\n * Ensure the accurate and timely recording of customer complaints as they come into the organisation in line with our AXA Partners policy, procedures and FCA regulations.\n * Own the end-to-end process for regulated complaints, including the complaints investigation handling and FOS interaction\n * Plan and manage workload of teams to ensure timescales and expectations are managed and prevent regulatory breaches\n * Provide informal advice and assistance on complaints to customers, where possible resolving without the need for formal complaints and to ensure and instil customer confidence\n * Own the root cause analysis process and create transparency across the business\n * Drive change; ensuring complaints data is easy to access, understand and used to educate teams how to analyse complaints data and provide guidance on how we can drive improvement\n * Work closely with the other functions, making sure that the relevant data and insights are shared in a timely manner across the organisation\n * Continually measure, monitor, and improve overall performance of the Complaint function, giving regular feedback to management team, and providing visibility on company level standards and metrics\n\n\n\n* **Quality Assessment:**\n*\n * Conducting Quality Assessments by evaluate services and processes to ensure they meet established quality standards and identify areas for enhancement.\n * Identifying Improvement Opportunities: Analyze assessment results to pinpoint specific areas where quality can be improved, developing actionable recommendations.\n * Implementing Quality Improvement Initiatives: Lead and execute initiatives aimed at enhancing quality, including recommendations on process redesigns and promote best practice adoption.\n * Monitoring Progress: Track the effectiveness of quality improvement initiatives through regular follow-up assessments and adjustments based on performance data.\n * Share and forster for Development: Provide awareness to staff on quality improvement methodologies and tools to foster a culture of continuous improvement\n* **Design Authority**\n*\n * Decision-Making Authority: Serve as the final authority on servicing solutions, ensuring decisions comply with product terms and conditions while addressing client needs effectively.\n * Policy Adherence: Review and ensure adherence to product terms and conditions in all servicing decisions, minimizing risk and maintaining compliance with internal policies.\n * Cross-Department Collaboration: Work collaboratively with departments such as sales, compliance, and operations to align customer service strategies with organizational objectives and regulatory requirements.\n * Customer Service Strategy Development: Contribute to the development and refinement of customer service strategies, ensuring they are effective, efficient, and compliant with applicable regulations.\n\n\nPerformance Monitoring: together with the insight team report on the effectiveness of servicing solutions and strategies, making adjustments as necessary to improve customer satisfaction and operational efficiency. \n**What you'll bring:**\n\n* Demonstrable commercial acumen and experience, mainly within a B2B environment\n* Exemplary stakeholder management skills, dealing with and influencing senior executive level managers at a global level in a matrix organisation\n* Evidence of strategic planning, analytical and execution skills with an ability to assess and communicate priorities and drive actions and delivery through others\n* Excellent understanding of Financial services and the full regulatory environment\n* Ability to quickly assimilate information from disparate topics/functions and connect together to bring business conclusions or highlight risks\n* Skilled at bringing structure and rigour to ambiguous situations and leading teams (both direct and in-direct) to deliver\n* Ability to challenge the status quo and apply a forward-thinking approach to deliver sustainable change\n* Proven ability to collaborate across multi-disciplinary teams\n* Ability to master multiple complex topics, make quick decisions and remain a clear thinker and communicator under pressure\n* Successful experience in developing and retaining critical talent and building an effective team\n* Ideally experience of managing and working in Risk/compliance or operational resilience\n* Experience of operating at an executive level in a multinational, complex organisation\n* Experience of building a team, leading and improving an organisation's capability\n* High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business\n* Experience preparing and presenting business reviews and strategic information at an executive level\n\n**What we offer:** \n\nAt AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. \n\nBy joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise \\& diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. \n\nAdditionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary. \n\nTo apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. \n\n**Who we are:**\n---------------\n\nWe're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection -- with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive -- offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. \n**Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074979000","seoName":"head-of-customer-insight-and-complaint","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-rudgwick/cate-other23/head-of-customer-insight-and-complaint-6309359631360112/","localIds":"1104","cateId":null,"tid":null,"logParams":{"tid":"a785c68b-d3d6-4302-87fb-2fd8eacd7adf","sid":"0d3ccc0b-7f75-4058-8f26-5eee5d8db80a"},"attrParams":{"summary":null,"highLight":["Permanent position","B2B focus","Hybrid work model"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Redhill,England","unit":null}]},"addDate":1752918721197,"categoryName":"Other","postCode":null,"secondCateCode":"ceo-general-management","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4077,4081","location":"Caterham, UK","infoId":"6350013518963512","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Early Years Professional/Nursery Practitioner - Brand New Nursery","content":"Banana Moon Day Nurseries is looking for a dedicated and enthusiastic individual to join our brand new nursery opening in July 2025.\r\nYour primary focus will be on supporting the development and well-being of children in our care, ensuring they feel safe, valued, and inspired to learn.\r\nKey responsibilities:\r\n Provide high-quality care and education in accordance with the Early Years Foundation Stage (EYFS) framework and our own curriculum. \r\n Plan and implement engaging and age-appropriate activities that promote learning and development.\r\n Observe, assess and record children's progress, sharing insights with parents and colleagues.\r\n Create a warm, welcoming, and safe environment for all children.\r\n Work collaboratively with your team to ensure the smooth running of the nursery.\r\n Uphold nursery policies and procedures, ensuring compliance with safeguarding regulations.\r\n Requirements\r\nQualifications and skills required:\r\n Level 2/3 qualification in Early Years Education or Childcare is desired. \r\n Experience working in a nursery or early years setting \r\n Sound knowledge of the Early Years Foundation Stage (EYFS).\r\n Excellent communication and interpersonal skills.\r\n Ability to work effectively as part of a team and independently.\r\n Enhanced DBS check clearance is required.\r\n \r\nIf you are passionate about early education and eager to make a positive impact on children's lives, we encourage you to apply!\r\nBenefits\r\n Bupa Employee Assistance. We all have times in our life when we need a little extra support which is why we’re working with Bupa to bring all of our employees a free, 24-hour confidential helpline service.\r\n Great holiday entitlement upto 28 holidays including bank holidays.\r\n Staff Perkbox offering a range of discount from high street shop's to online GP appointments.\r\n A unique Early Learning and Development program for our children.\r\n Less paperwork is involved, meaning that you can spend more time with the children\r\n Use of tablets that are linked to our bespoke 'Parent App', giving instant messages to and from parents about their child's day and development\r\n State-of-the-art technology, including a biometric entry system, an interactive screen for our Preschool children as well as our Parent App and tablets.\r\n Budget for staff socials, including breakfast and lunches.\r\n Long service rewards including holiday vouchers.\r\n Upto 30% staff discount\r\n Further on-the-job training \r\n Great career prospects\r\n You will be provided with uniform\r\n Staff member of the month\r\n Monthly staff breakfast \r\n If you feel that you are looking for a challenge, or simply want to further your experience with the possibility of promotion and working your way up in a company, this is where you should apply!\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756817748000","seoName":"early-years-professional-nursery-practitioner-brand-new-nursery","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-rudgwick/cate-general-business-unit-manager/early-years-professional-nursery-practitioner-brand-new-nursery-6350013518963512/","localIds":"344","cateId":null,"tid":null,"logParams":{"tid":"9fa2388f-1240-4a6f-b646-42530d17a8f3","sid":"0d3ccc0b-7f75-4058-8f26-5eee5d8db80a"},"attrParams":{"summary":null,"highLight":["Support children's development and well-being","Follow EYFS framework and nursery curriculum","Enhanced DBS check required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Caterham,England","unit":null}]},"addDate":1756094806169,"categoryName":"General/Business Unit Manager","postCode":null,"secondCateCode":"ceo-general-management","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4077,4081","location":"Caterham, UK","infoId":"6339330602073912","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Nursery Bank Staff - Brand New Nursery","content":"Banana Moon Day Nurseries is looking for a dedicated and enthusiastic individual to join our brand new nursery opening in July 2025.\r\nYour primary focus will be on supporting the development and well-being of children in our care, ensuring they feel safe, valued, and inspired to learn.\r\nHours will be agreed on a weekly basis and may vary, paid up to £14 per hour depending on qualifications and experience. \r\nKey responsibilities:\r\n Provide high-quality care and education in accordance with the Early Years Foundation Stage (EYFS) framework and our own curriculum. \r\n Plan and implement engaging and age-appropriate activities that promote learning and development.\r\n Observe, assess and record children's progress, sharing insights with parents and colleagues.\r\n Create a warm, welcoming, and safe environment for all children.\r\n Work collaboratively with your team to ensure the smooth running of the nursery.\r\n Uphold nursery policies and procedures, ensuring compliance with safeguarding regulations.\r\n Requirements\r\nQualifications and skills required:\r\n Level 2/3 qualification in Early Years Education or Childcare is desired but not essential. \r\n Experience working in a nursery or early years setting \r\n Sound knowledge of the Early Years Foundation Stage (EYFS).\r\n Excellent communication and interpersonal skills.\r\n Ability to work effectively as part of a team and independently.\r\n Enhanced DBS check clearance is required.\r\n \r\nIf you are passionate about early education and eager to make a positive impact on children's lives, we encourage you to apply!\r\nBenefits\r\n Bupa Employee Assistance. We all have times in our life when we need a little extra support which is why we’re working with Bupa to bring all of our employees a free, 24-hour confidential helpline service.\r\n Great holiday entitlement upto 28 holidays including bank holidays.\r\n Staff Perkbox offering a range of discount from high street shop's to online GP appointments.\r\n A unique Early Learning and Development program for our children.\r\n Less paperwork is involved, meaning that you can spend more time with the children\r\n Use of tablets that are linked to our bespoke 'Parent App', giving instant messages to and from parents about their child's day and development\r\n State-of-the-art technology, including a biometric entry system, an interactive screen for our Preschool children as well as our Parent App and tablets.\r\n Budget for staff socials, including breakfast and lunches.\r\n Long service rewards including holiday vouchers.\r\n Upto 30% staff discount\r\n Further on-the-job training \r\n Great career prospects\r\n You will be provided with uniform\r\n Staff member of the month\r\n Monthly staff breakfast\r\n \r\nIf you feel that you are looking for a challenge, or simply want to further your experience with the possibility of promotion and working your way up in a company, this is where you should apply!\r\n","price":"£14/hour","unit":"per hour","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756817556000","seoName":"nursery-bank-staff-brand-new-nursery","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-rudgwick/cate-general-business-unit-manager/nursery-bank-staff-brand-new-nursery-6339330602073912/","localIds":"344","cateId":null,"tid":null,"logParams":{"tid":"e3757ccc-1418-4564-bb0e-9fbb5e557024","sid":"0d3ccc0b-7f75-4058-8f26-5eee5d8db80a"},"attrParams":{"summary":null,"highLight":["Support children's development and learning","Flexible weekly hours up to £14/hour","Enhanced DBS check required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Caterham,England","unit":null}]},"addDate":1755260203286,"categoryName":"General/Business Unit Manager","postCode":null,"secondCateCode":"ceo-general-management","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4077,4081","location":"Caterham, UK","infoId":"6339329479027512","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Early Years Professional/Nursery Practitioner - Level 3 - Brand New Nursery","content":"Banana Moon Day Nurseries is looking for a dedicated and enthusiastic Level 3 Nursery Practitoner to join our brand new nursery opening in July 2025.\r\nAs a Level 3 Nursery Practitioner your primary focus will be on supporting the development and well-being of children in our care, ensuring they feel safe, valued, and inspired to learn.\r\nKey responsibilities:\r\n Provide high-quality care and education in accordance with the Early Years Foundation Stage (EYFS) framework and our own curriculum. \r\n Plan and implement engaging and age-appropriate activities that promote learning and development.\r\n Observe, assess and record children's progress, sharing insights with parents and colleagues.\r\n Create a warm, welcoming, and safe environment for all children.\r\n Work collaboratively with your team to ensure the smooth running of the nursery.\r\n Uphold nursery policies and procedures, ensuring compliance with safeguarding regulations.\r\n Requirements\r\nQualifications and skills required:\r\n Minimum Level 3 qualification in Early Years Education or Childcare.\r\n Experience working in a nursery or early years setting is essential.\r\n Sound knowledge of the Early Years Foundation Stage (EYFS).\r\n Excellent communication and interpersonal skills.\r\n Ability to work effectively as part of a team and independently.\r\n Enhanced DBS check clearance is required.\r\n \r\nIf you are passionate about early education and eager to make a positive impact on children's lives, we encourage you to apply!\r\nBenefits\r\n\r\n Bupa Employee Assistance. 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World Duty Free is on the hunt for a strong, results-driven Retail Manager to lead our high-performing team at Gatwick Airport and drive continued success in this fast-paced environment. \n\nYour Mission: \n\nAs a Duty Manager, you'll take charge, leading with energy, expertise, and a relentless focus on achieving excellence. Key responsibilities include: \n\nInspiring and motivating the team to deliver outstanding customer service and drive sales growth. \nCoaching and developing talent to ensure high performance and operational excellence. \nLeading seamless store operations in collaboration with peers and Customer Service Leaders. \nDriving department and category performance to maximize sales and profitability. \nImplementing innovative strategies to enhance customer satisfaction and brand loyalty. \n\nWhat You Bring: \n\nWe are seeking an exceptional leader with: \n\nProven success in managing large teams in a fast-paced retail environment. \nOutstanding communication and leadership skills with the ability to influence and inspire. \nA relentless customer-first mindset and the drive to create an unparalleled shopping experience. \nStrategic thinking and problem-solving abilities to manage day-to-day operations smoothly. \nPassion, resilience, and energy to thrive in a dynamic airport retail setting. \n\nApply today to become our next Retail Manager. \n\nYou will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers. \n\nReady to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team! \n\nWe know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/ \n\nThe application process: \n\nAfter you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don't miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon! \n\nAt World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your previous experience doesn't align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles. \n\nWe are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756816213000","seoName":"customer-service-leader","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-rudgwick/cate-other23/customer-service-leader-6309360055027512/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"1577b6b5-6a6b-4c82-a320-0b97516d96fb","sid":"0d3ccc0b-7f75-4058-8f26-5eee5d8db80a"},"attrParams":{"summary":null,"highLight":["Leadership opportunities","Communication skills required","Disability confident workplace"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"England","unit":null}]},"addDate":1752918754298,"categoryName":"Other","postCode":null,"secondCateCode":"ceo-general-management","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4077,4082","location":"Westminster, London SW1, UK","infoId":"6309391760179512","pictureUrl":"https://uspic2.ok.com/logo/ineed.png","videos":null,"title":"Senior Sous Chef","content":"Nestled up next to the iconic Theatre Royal Drury Lane, Jamie Oliver Catherine Street is a seriously special place to dine, bang in the heart of Covent Garden.\n\n\r\n\n\n\r\n\n\n\nDiners can experience their favourite dishes from Jamie along with new and bespoke recipes. Coming from a family of publicans and having yielded a lifetime career changing the way we cook, Jamie has worked to showcase the best of British produce and dishes that are considered yet accessible.\n\n\r\n\n\n**Position:**\n-------------\n\n**WHAT YOU'RE HERE TO DO**\n\n\r\n\n\n* As the Senior Sous Chef, you are a key leader in the kitchen, supporting the Head Chef in all aspects of kitchen management and food development.\n* You will ensure that the kitchen operates efficiently, maintaining the highest standards of food quality and safety.\n* In the absence of the Head Chef, you will take full responsibility for the kitchen, ensuring continuity of operations and maintaining the brand's culinary vision.\n* Your role is pivotal in developing new dishes, mentoring the kitchen team, and contributing to an inspiring, innovative, and food-safe environment.\n* Be an inspirational leader with excellent communication and influencing skills.\n* Embody the brand's values, nurturing a positive and productive kitchen environment.\n\n**Requirements:**\n-----------------\n\n**WHAT A SENIOR SOUS CHEF NEEDS TO KNOW**\n\n\r\n\n\n\r\n\n\n* Proven experience as a Senior Sous Chef or Sous Chef in a similar restaurant environment.\n* Strong ability in kitchen management, with experience leading a team.\n* Demonstrated skill in developing new dishes and contributing to menu creation.\n* Exceptional understanding of food safety regulations and kitchen hygiene standards.\n* Ability to manage stock and labor costs effectively, ensuring profitability.\n* Strong leadership skills, with a proven track record in staff development and motivation.\n\n**Other information:**\n----------------------\n\n**WHAT WE OFFER IN RETURN**\n\n\r\n\n\n\r\n\n\n\nGenerous and competitive benefits package including:\n\n* Access to Bupa Cash Plan and membership to the CODE hospitality app\n* Free, delicious and nutritious meals on shift\n* Generous family package\n* Discount on meals in Catherine Street for you and your family\n* Opportunity to join a company that will invest heavily in its people and their careers\n* Lots of internal and external training and development opportunities\n* Regular team socialising events\n* And many more details to follow!\n\n\r\n\n\n\r\n\n\n\nAt Jamie Oliver, we celebrate the fact that everyone is different and treat every colleague with dignity and respect. As a creative business we know that diverse teams help us deliver our best work. We love to see applications from groups who are currently underrepresented in the creative industries.\n\n\r\n\n\n\nBenefits: Health insurance, Paid annual leave, Paid parental leave, On-the-job training, Career progression opportunities, Employee assistance programme (EAP), Mental health support, Pension scheme, Exclusive staff discounts / Partnerships, Free or subsidised meals","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756816186000","seoName":"senior-sous-chef","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-rudgwick/cate-other23/senior-sous-chef-6309391760179512/","localIds":"19","cateId":null,"tid":null,"logParams":{"tid":"ddca385c-2a4c-48b4-8aff-51e4f149f743","sid":"0d3ccc0b-7f75-4058-8f26-5eee5d8db80a"},"attrParams":{"summary":null,"highLight":["Leadership opportunities","Discounted or free food","Employee assistance programme"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"City of London,England","unit":null}]},"addDate":1752921231263,"categoryName":"Other","postCode":null,"secondCateCode":"ceo-general-management","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4077,4082","location":"Haywards Heath, UK","infoId":"6309359677478712","pictureUrl":"https://uspic2.ok.com/logo/ineed.png","videos":null,"title":"Operational Manager","content":"**Job Overview** \nWe are seeking a dedicated and experienced Operational Manager to oversee and enhance our operational processes. The ideal candidate will play a pivotal role in ensuring the smooth functioning of our organisation by managing resources, supervising staff, and implementing effective strategies. This position requires strong leadership skills and the ability to foster a collaborative environment that drives productivity and efficiency.\n\n**Responsibilities**\n\n* Manage daily operations to ensure efficiency and effectiveness across all departments.\n* Supervise team members, providing guidance and support to enhance performance and development.\n* Develop and implement operational policies and procedures to improve workflow.\n* Monitor key performance indicators (KPIs) to assess operational success and identify areas for improvement.\n* Collaborate with other departments to align operational goals with overall business objectives.\n* Conduct regular assessments of operational processes, making recommendations for enhancements as necessary.\n* Ensure compliance with industry regulations and standards, maintaining high-quality service delivery.\n* Facilitate training sessions for staff to promote skill development and adherence to best practices.\n\n**Skills**\n\n* Proven leadership abilities with a track record of managing teams effectively.\n* Strong supervisory skills, capable of motivating and guiding employees towards achieving organisational goals.\n* Excellent problem-solving skills, with the ability to analyse situations and make informed decisions.\n* Exceptional communication skills, both verbal and written, fostering clear dialogue within the team and across departments.\n* Proficient in project management principles, with the ability to manage multiple tasks simultaneously while maintaining attention to detail.\n* Familiarity with operational software tools will be an advantage.\n\nIf you are passionate about driving operational excellence and possess the necessary skills to lead a dynamic team, we encourage you to apply for this exciting opportunity as an Operational Manager.\n\nJob Types: Full-time, Part-time\n\nPay: £28,000.00-£32,000.00 per year\n\nExpected hours: 37.5 per week\n\nAdditional pay:\n\n* Bonus scheme\n* Commission pay\n* Performance bonus\n\nBenefits:\n\n* Company pension\n* Flexitime\n\nSchedule:\n\n* 8 hour shift\n* Day shift\n* Holidays\n* Monday to Friday\n* Night shift\n* Overtime\n* Weekend availability\n\nWork Location: In person\n\nReference ID: Ops Manager \nExpected start date: 01/09/2025","price":"£28,000-32,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756711372000","seoName":"operational-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://uk.ok.com/en/city-rudgwick/cate-other23/operational-manager-6309359677478712/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"9661f325-b64b-49ce-9708-eb3f362c3d64","sid":"0d3ccc0b-7f75-4058-8f26-5eee5d8db80a"},"attrParams":{"summary":null,"highLight":["Part-time position available","In-person work required","Opportunities for leadership and management"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"England","unit":null}]},"addDate":1752918724803,"categoryName":"Other","postCode":null,"secondCateCode":"ceo-general-management","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4077,4082","location":"West Ewell, Epsom KT19, UK","infoId":"6309360049037112","pictureUrl":"https://uspic2.ok.com/logo/ineed.png","videos":null,"title":"Key Worker","content":"1. Ensure that HYP policies, procedures and values are adhered to at all times, (e.g., Professional boundaries policy, health and safety, risk management procedure etc.).\n\n2. Keeping the relationship with the young people at the heart of the work by adopting and encouraging a person-centred, therapeutic / attachment-based approach to all aspects of work in HYP (e.g.: Understanding of Attachment Theory, trauma-informed working, Motivational Interviewing, CBT, Wellbeing Practice etc.).\n\n**3.** Take the lead on developing a Programme to Independence for the young people for their transition from high support semi-independent accommodation to independence.\n\n4. Plan and deliver a range of 1:1 session to meet the needs of individual young people and look to develop life and social skills (including self-care, communication skills, confidence and self-esteem and future aspirations, budgeting, money management, emotional well-being, support\n\nyoung people to promote their Identity, cultural background, religion, race, diversity sexual orientation. Staff to promote equality among all young people)\n\n5. Organise and lead on group work activities with young people. Support the development of an interactive and engaging programme, with regular reflection and evaluation of its progress.\n\n6. Support and where appropriate, assist service users to maintain a healthy living environment by keeping their space clean, reporting maintenance, understanding and following the rules of their contract at HYP.\n\n7. Continually assess for changing needs and risks of all the young people living at HYP. Ensure relevant actions, safety plans and therapeutic thinking is carried out in response to safeguarding concerns.\n\n8. Assisting with the response to, recording and reporting of incidents and accidents.\n\n9. Contribute constructively and thoughtfully to the handover by writing relevant and useful information, as well as engaging in therapeutic thinking with your colleagues at the beginning and end of shifts.\n\n10. Keep up-to-date knowledge about education, employment and training opportunities and address any barriers through 1:1 key-work, with the aim of increasing engagement with EET activity.\n\n11. Provide access to quality arts, sports and cultural activities and events and encourage service users to try new things.\n\n12. Support young people to express their views, develop positive relationships and contribute to Sunrise Transitional Services as well as their wider community\n\n13. Keep accurate, timely and secure records in the form of weekly progress and development reports, LAC reports, incident reports risk assessments, outcome star needs assessment, key-work tracking\n\n14. Prepare for and attend meetings such as placement meetings, college meetings and other professional meetings according to the needs of the young people.\n\n15. Build positive relationships with stakeholders including social workers, neighbours and other professionals involved in the support of young people on your caseload.\n\n**Summary**\n\nAs a Key Worker, you will be essential in providing compassionate care and support to individuals in various settings, including assisted living and nursing homes. Reporting to the care manager, your role focuses on enhancing the quality of life for clients, particularly those emotional and neglect. Your core skills in care experience, combined with premium skills in supported accomadation care, will enable you to deliver personalized assistance. 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Weekend working may be a requirement, particularly during race meetings.\n\nThis is a permanent role.\n\n**What you will be doing as a Cleaning and Logistics Operative**\n\n* Working as part of a team to maintain the highest standards of cleaning and event preparation\n* Maintaining a clean, safe and hygienic work area at all times\n* Keeping the site clean, internally and externally\n* Adopting and following Health and Safety procedures, escalating where necessary\n\n**What we need from you as a Cleaning and Logistics Operative at CSP**\n\n* Experience of working as part of a team in order to achieve excellent results\n* Knowledge of and experience of working with cleaning and hygiene practices\n* Live by the Jockey Club and CSP core values\n* A willingness to work outdoors in all weathers\n\n**What CSP can offer you as a Cleaning and Logistics Operative at CSP**\n\n* A competitive hourly salary, paid fortnightly\n* The opportunity to work for a multi-site organisation, where additional shifts are available\n* The opportunity to develop and work towards appropriate vocational qualifications\n* A 40-hour working week -- working 5 days out of 7, including some evenings, as well as some weekends.\n* Pension scheme with excellent employer contribution\n* Life insurance at 4x salary\n* A range of valuable medical and practical support services through an external Employee Assistance provider\n\n**About CSP**\n\nCSP stands for The Combined Services Provider. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including Car Parking, Internal and External Traffic Management, HVM (Hostile Vehicle Mitigation) solutions, Security, Stewarding, Cash \\& Audit and Consultancy services. 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